MG 3813 Chapter 5-8 Exam review
What are psychological strains that result from stressors?
Depression, irrability
Which of the following best defines valence?
It is the believed worth of the results of one's efforts.
T/F: Employees can have different reaction to identical stressors as the result of a number of factors, such as perception, appraisal, and the degree of social support they receive.
True
Emilie has worked as an animal control officer at the county animal shelter for years and the constant stress has finally caught up with her. She is continually exhausted and has reached the point where she doesn't care about her job and disillusioned with everything. Emilie is experiencing ____ due to this prolonged stress.
burnout
According to research, employees who experience higher levels of ____ stressors tend to have higher levels of organizational commitment
challenge
Supportive practices that help employees manage and balance their role demands include what
compressed workweeks, flextime, telecommuting
Pascal fully intended to finish the quarterly sales report by the end of the day but is repeatedly interrupted by phone calls and questions from coworkers. what type of hindrance stressor is Pascal experiencing
daily hassles
What is first step in managing stress?
determining the amount of stress in an organization and its causes
After being fired from her job, Alicia reappraised the situation and decided that, considering how stressful her job had been, she is glad to be out of that "pressure cooker" environment This is a form of ______-focused coping
emotional
What are some organizational practices designed to reduce strains on employees
employee assistance programs; health and wellness programs
Becky is trying to finish her online assignments before the midnight deadline, and her computer network suddenly goes down. She becomes so upset that she throws her textbook across the room. What type of coping mechanism does Becky display?
behavioral
Ricardo's hob has been enormously stressful over the past few months. As a result, he has started smoking again, despite the fact that he had quit years ago. This is an example of a(n) _____ strain
behavioral
Which theory of motivation argues that objectives determine the work actions of people?
goal setting theory
What are behavior characteristics exhibited by individuals with the Type A Behavior Pattern
hard driving and competitive; constant sense of urgency
Research has shown that people who experience ____ levels of hindrance stressors tend to have _____ levels of task performance
higher;lower
What is the name for the type of stressors that prevent people from achieving personal success or goals
hindrance
Luis sees a classmate struggling with how to make a chart in Excel for his class project. He tells her, "I found an easy way to do that. Would you like me to show you?" Luis is offering _____ support to his classmate
instrumental
After staying at home with her child for almost three years, Simone has returned to work. Now she is continually pulled between family and professional obligations and feels as if she is disappointing both her family and her employer. This is an example of a what kind of stressor?
nonwork hindrance
According to the transactional theory of stress, which of the following would be considered a work hindrance stressor?
not receiving guidelines to complete tasks
Dwayne wants to advance in his career, so he has enrolled in an MBA program and attends classes two evenings a week. This is an example of a what kind of stressor
personal development
What kind of strains result from stressors affecting the healthy or normal functioning of the systems of the human body?
physiological
Iris gets stressed out when she shops at a crowded supermarket, so she changes her schedule to shop early in the morning when the store isn't as busy. Iris is using ____-focused coping to deal with the stressor
problem
Primary appraisal answers the question "is this stressful" and _____ appraisal poses the question "what should be done"
secondary
Deon just learned that his company is going to announce layoffs by the end of the month. He is completely overwhelmed by this news and doesn't know how he's going to meet his financial responsibilities if he loses his job. What is Deon experiencing?
stress
Keyara does her best work when she has a tight deadline for a project because she focuses instead of being distracted. This is an example of what type of work challenge stressor
time pressure
What is one major factor people consider when choosing coping strategies
Whether they believe the strategies have a good chance to succeed
Jason is frustrated with the group project that is due in his organizational behavior class. His team hasn't met to discuss who is going to do which portion of the project and no deadlines have been set. Jason is experiencing role _____ with this project
ambiguity
Jason is frustrated with the group project that is due in his organizational behavior class. His team hasn't met to discuss who is going to do which portion of the project and no deadlines have been set. Jason is experiencing role _____ with this project.
ambiguity
stressors
an event, experience, or other stimulus that causes an individual to face stress and can result in strain
An employee complains after a performance review, "I don't get it. I got the top rating in the department, but I got the same raise as everyone else, even the slackers. Obviously, our raises don't depend on how hard you work or how good a job you do!" According to expectancy theory, this employee would be described as having low _________.
instrumentality
Stress
is defined as a psychological response to demands that tax or exceed the person's capacity or resources.
Sam is nervous about donating blood at the blood drive at work, but sees coworkers donating blood and thinks, "If they can do it, I can do it!" This is an example of which source of self-efficacy?
vicarious experiences