MGMT 124 MIDTERM

Which one of the following statements is representative of what might be asked in a behavioral interview?

"Consider a time when you were faced with an angry client. What did you do to turn the situation around?"

Which one of the following statements is representative of what might be asked in a situational interview?

"Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?"

Which one of the following is an example of a job knowledge question?

"What are the legal restrictions regarding the use of telemarketing for consumers who have a past relationship with a company?"

Approximately what percentage of new college graduates are hired to fill externally filled jobs that require a college degree?

40%

According to the textbook, approximately what percentage of job seekers used Glassdoor during their job search to learn about a company they might apply for?

48%

About what percentage of all job openings are now posted online?

70%

Which one of the following is the primary disadvantage for employers who use private employment agencies to fill positions?

Applicant screening may not be thorough

Which one of the following is the primary advantage of the work sampling technique?

Applicants find it difficult to fake answers.

Which one of the following is recommended advice for conducting an effective interview?

Ask the candidate for specific examples.

What has been the most significant impact of modern technology on job analysis methods?

Corporate use of the Internet and intranet has enabled HR managers to distribute and collect job analysis surveys to employees in multiple geographic locations.

What is the primary disadvantage of using concurrent validation?

Current employees may not be representative of new applicants.

Which one of the following is the primary disadvantage of using questionnaires to gather job analysis information?

Developing and testing questionnaires is time-consuming.

________ refers to being psychologically involved in, connected to, and committed to getting one's jobs done.

Employee engagement

Which one of the following best explains why employers win the majority of ADA cases?

Employees fail to prove that their disabilities affect daily living activities.

Which one of the following is the primary disadvantage of using interviews to collect job analysis data?

Employees may exaggerate or minimize some information.

Which one of the following will be the most likely result of the ADA Amendments Act of 2008?

Employees will find it easier to prove that their disabilities are limiting.

Which one of the following guidelines is most likely recommended to managers conducting a job analysis?

Ensure that the questions and the process are clarified to employees.

Which one of the following is the primary advantage of using management assessment centers in the selection process?

Experts observe and appraise each candidate's leadership potential.

Which one of the following best supports the argument that jobs should be described in terms of competencies rather than duties?

In high-performance work systems, employees serve as team members rotating among various jobs.

Which one of the following is a true statement regarding structured situational interviews?

Interviews are usually conducted by a panel.

Which one of the following is most likely a true statement about mandatory alternative dispute resolution agreements?

Judicial appeals and reconsideration are available if legal errors occur.

In which one of these situations is an employer allowed to administer a polygraph test?

Makesh has noticed on several occasions that the cash register records do not match the cash count at the end of the evening and suspects the thief may be an employee.

________ often have trouble getting placed in jobs.

Military personnel

Which one of the following statements is most likely true?

Phone interviews can generate spontaneous answers from candidates.

Which one of the following is NOT an HR certification?

SHRM Junior Professional

How do situational interviews differ from behavioral interviews?

Situational interviews are based on how an applicant might behave in a hypothetical situation.

Which one of the following is most likely true regarding substance abuse screening?

Some urine sample tests cannot distinguish between legal and illegal substances.

Which one of the following best exemplifies recent trends in technology that are affecting human resource management?

The use of gaming features to enhance training and performance appraisal

When interviewing an applicant with a disability who uses assistive technology, which one of the following questions should NOT be asked?

What is the severity and exact nature of your disability and how does the technology assist you?

Temporary workers are considered a type of ________ staff.

alternative

The primary drawback of performing a job analysis regards the ________.

amount of time a job analysis takes to complete

According to studies, which one of the following has the most influence on the outcome of a job interview?

an interviewer's first impression of the candidate

Jessica Garza is a manager at a large retail store. Currently, Jessica has four temporary workers under her supervision that a local staffing agency has provided. In which of the following tasks related to the temporary workers should Jessica become directly involved?

answering task-related questions

Which one of the following would LEAST likely foster diversity in the workplace?

appointing a small group of minorities to high-profile positions

All of the following will most likely improve the structure of an interview EXCEPT

asking candidates to describe themselves

All of the following are guidelines for conducting an effective interview EXCEPT ________.

asking the candidate questions that require yes or no answers

All of the following are common concerns that have been expressed to researchers by temporary employees EXCEPT ________.

being in compliance with equal employment laws

In which one of the following situations is it NOT legal to require an applicant to take a polygraph test as part of the selection process?

cashier at J.C. Penney's

Which one of the following is NOT considered one of the line supervisor's responsibilities for effective human resources management under the general headings outlined by a major company discussed in the textbook?

changing employees' attitudes regarding work

The sales director at WebMD is calculating annual sales revenue targets and the number of new medical-related content providers that the firm needs to maintain a competitive advantage. In which step of the strategic management process is the sales director involved?

choosing specific strategies or courses of action

What is the primary benefit of using a position analysis questionnaire to gather data for a job analysis?

classifying jobs for the purpose of assigning salaries

Carter Vacuums needs to hire 20 new employees to fill positions at its manufacturing facility. The HR department wants to minimize the costs related to screening applicants but also wants the assessment method to be highly valid to the specific jobs. Which one of the following would be the best choice for Carter Vacuums?

cognitive ability tests

During the job analysis process, the primary purpose of having workers review and modify data collected about their current positions is to ________.

confirm that the information is correct and complete

A reliable employment test will most likely yield ________.

consistent scores when a person takes two alternate forms of the test

All of the following are major areas in which an HR manager assists and advises line managers EXCEPT ________.

customer relations

E-Verify is primarily used by employers to ________.

determine if an applicant is eligible to work in the U.S.

Janice, a department store manager, is in the process of writing job descriptions using O*NET. Janice has already reviewed the company's business plan, so what should be her next step?

develop an organization chart

The process of cross-validating a test involves all of the following EXCEPT ________.

developing and analyzing a scatter plot of scores versus performance

Pocket dictating machines and pagers have replaced traditional diary/log methods in many firms. Which one of the following problems have the modern methods most likely eliminated?

employee forgetfulness regarding daily activities

The unreliability of a test is best explained by all of the following EXCEPT ________.

failure to predict job performance

The last step a worker should usually take when s/he is sexually harassed is ________.

file a claim with the EEOC

An employer will most likely use a private employment agency in order to ________.

fill a specific job opening quickly

In Griggs v. Duke Power Company, Griggs sued the power company because it required coal handlers to be high school graduates. The Supreme Court ruled in favor of Griggs because

high school diplomas were not related to success as a coal handler

Reese Enterprises seeks to fill upper-level positions internally whenever possible and uses validated selection tests when considering external hires. This most likely suggests the company is developing a ________.

high-performance work system

Jerome, a manager at an electronics company, needs to gather job analysis information from a large number of employees who perform similar work. Which one of the following would be most appropriate for Jerome?

holding a group interview with a supervisor

An employer is required to make a "reasonable accommodation" for a disabled individual in which one of the following situations?

if a disabled person has the necessary skills, education, and experience to perform the job but is prevented by the job's current structure

In which one of the following situations does sexual harassment NOT violate Title VII?

if the conduct is completely consensual

The primary purpose of strategic human resource management is to ________.

integrate a company's strategic plan with its human resource strategies

Human resource managers generally exert ________ within the human resources department and ________ outside the human resources department.

line authority; staff authority

The most important consideration when developing an online job analysis is to ________.

make questions and the process as clear as possible

The ________ of the California Energy Commission indicates that the organization assesses and acts through public and private partnerships to improve energy systems that promote a strong economy and a healthy environment.

mission statement

Bahar is completing an online interview for an entry-level position in the research department of a large bio-medical firm. He will most likely see ________.

multiple choice questions about his background and experience

Which one of the following is NOT a form of sexual harassment according to EEOC guidelines?

mutually consensual physical conduct of a sexual nature between co-workers

What is the term for workforces like those at the company Uber, where freelancers and independent contractors work when they can, on what they want to work on, and when the company needs them?

on-demand workers

A trend analysis is limited in its usefulness because it ________.

overlooks the potential for changes in skills needed

All of the following are principles established by Griggs v. Duke Power Company EXCEPT

performance standards should be unambiguous

Which one of the following is the primary disadvantage of using internal sources of candidates to fill vacant positions in a firm?

potential to lose employees who aren't promoted

When using either a trend analysis or a ratio analysis, it is assumed that ________ will remain the same.

productivity levels

Newton Manufacturing is using a private employment agency to recruit individuals for management positions. As the HR manager at Newton, you need to ensure that applicants are screened properly, so you should ________.

provide the agency with an accurate job description

According to state and federal laws, which one of the following actions is NOT required of employers who check background information on applicants?

providing a detailed rationale explaining the reason for any adverse action

Which one of the following is the primary disadvantage of using highly structured interviews during the employee selection process?

reduced opportunities for asking follow-up questions

Which one of the following is most likely an example of a discriminatory selection standard?

requiring engineer applicants to meet specific height standards

Which one of the following methods for gathering background information about a job applicant is NOT recommended because of potential legal violations?

searching social networking sites for posted information about the applicant

During the job analysis process, it is important to ________ before collecting data about specific job duties and working conditions.

select a sample of similar jobs to analyze

Which one of the following best describes telegraphing during an interview?

smiling at an applicant to suggest a desired answer

In most organizations, human resource managers are categorized as ________, who assist and advise ________ in areas like recruiting, hiring, and compensation.

staff managers; line managers

With the work sampling technique, applicants are ________.

tested on their ability to perform several tasks crucial to performing the job of interest

According to the American Psychological Association, all of the following are rights of test takers EXCEPT the right to expect ________.

tests to be the only selection tools for a job

Demonstrating the content validity of a test can be best accomplished by showing that ________.

the test is representative of important aspects of performance on the job

The recent trend where in some occupations (such as high-tech) unemployment rates are low, while in others unemployment rates are still very high and recruiters in many companies can't find candidates, while in others there's a wealth of candidates is called ________.

the unbalanced labor force

Over the next few years, employers may face a severe labor shortage because ________.

there are fewer people entering the workforce than there are retiring baby boomers

Career FAQs lists things that interviewees should keep in mind when doing an online video interview. Which one of the following is NOT one of them?

use a new computer

Smith Industries has set a goal of recruiting minority applicants. Which one of the following methods is LEAST likely to be successful for Smith Industries?

utilizing executive recruiters

Between 2012 and 2022 what ethnic group is projected to decrease as a percentage of the workforce?

white

Blue Bay Hotels is in the process of modifying the assessment methods the company uses to hire new employees. In the past, the hotel chain has been accused by minority organizations of violating EEO laws in its hiring practices. Which one of the following applicant assessment methods would most likely have the LEAST adverse impact on minorities?

work sampling technique