MGMT 2100 - Chapter 2

Job satisfaction and employee engagement are two workplace ________ measured by management.

Attitudes

Kahn described "the harnessing of organization members' selves to their work roles" as:

Employee engagement

The extent to which an individual is personally engaged in his or her work role is called

Job Involvement

An affective or emotional response toward various facets of one's job is called ________

Job Satisfaction

Select all that apply: Select all the attitudinal outcomes of job satisfaction.

Job involvement Motivation Perceived stress Withdrawal cognitions

Match the model name to the method management can use to boost job satisfaction.

Need Fulfillment --> Understand and meet employee needs Met expectations --> Meet expectations of employees about what they will receive from jobs Value attainment --> Structure the job and its rewards to match employee values Equity --> Monitor employees' perceptions of fairness Disposition --> Hire employees with an appropriate disposition

Select all that apply: Select all the behavioral outcomes of job satisfaction.

Organizational citizenship Job turnover Job performance

Select all that apply: Select the workplace attitudes managers pay attention to.

Organizational commitment Employee engagement Perceived organizational support Job satisfaction

Select all that apply: Select characteristics related to organizational citizenship behaviors.

They are voluntary. They promote the firm's productivity.

Select all that apply: Which of the following are true about values?

They can guide behavior subconsciously. They are generally stable.

True or false: Perceptions of organizational support can be either positive or negative.

True

True or false: Values and attitudes are usually in agreement.

True

Individuals committed to an organization tend to display a:

continuation of employment with a firm

When people express themselves physically, cognitively, and emotionally during a role performance. they are demonstrating ________ ________ .

employee engagement

Select all that apply: Select all the characteristics of telecommuting.

enhanced productivity and retention decreased absenteeism

A manager who makes sure to treat employees in a manner that they perceive as fair is exhibiting which model of job satisfaction?

equity

The concept of equity ties directly to how ______ a person is treated at work.

fairly

An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?

improved accounting/financial performance

Select all that apply: Feelings of equity are based on a comparison of which two factors?

inputs outcomes

Ajzen and Fishbein consider ________ as the key link between attitudes and planned behavior.

intentions

The term ________ ________ reflects the extent to which a person likes his or her job.

job satisfaction

Job involvement is ______ related to job satisfaction.

moderately

Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called ______ ______ behavior.

organizational citizenship

Our values are influenced by the values of our ________ and by the ________ we have as children.

parents experiences

The extent to which employees believe their organization values their contributions and genuinely cares about their well-being is:

perceived organizational support

People who have a ________ attitude about work will be more open to working longer hours.

positive

When employers allow employees to do all or some of their work from home using technology and internet tools to send work electronically from home to office and vise versa, this is called:

telecommunicating

The relationship between job satisfaction and organizational financial performance is ______ the relationship between job satisfaction and individual productivity.

weaker than

The extent to which an individual identifies with an organization and commits to its goals is called ________ ________ .

Organizational commitment

Personal values exemplify global beliefs while personal ________ are more specific to a situation, person, or object.

Attitudes

What theory is based on the idea that managers must interact with employees and monitor their perceptions of fair treatment?

Equity

Beliefs you have that concern something specific, such as a specific person, are known as personal

attitudes

Ajzen and Fishbein consider intentions as the key link between ________ and planned ________ .

attitudes behavior