MGMT 309 Exam 1

The study of management did not begin until the nineteenth century. a. True b. False

a. True

When compared to management science, operations management is focused more on applications. a. True b. False

a. True

_____ skills enable managers to visualize the most appropriate response to a situation. a. Diagnostic b. Decision-making c. Communication d. Conceptual

a. Diagnostic

Which of the following is true of managing in a profit-seeking organization? a. Effective management is sometimes more important in a small business than in a large one. b. Management is primarily required for running large businesses. c. Very little of what we know about management comes from large profit-seeking organizations. d. Managing small businesses gives a manager very little experience.

a. Effective management is sometimes more important in a small business than in a large one.

Who among the following was NOT associated with scientific management? a. Mary Parker Follett b. Lillian Gilbreth c. Henry Gantt d. Frederick Taylor e. Harrington Emerson

a. Mary Parker Follett

Which of the following dimensions focuses on the extent to which the environment is relatively stable or relatively dynamic? a. The rate of change b. The rate of multiculturalism c. The rate of globalization d. The rate of homogeneity

a. The rate of change

Which of the following dimensions refers to the methods available for converting resources into products or services? a. The technological dimension b. The process dimension c. The task dimension d. The economic dimension

a. The technological dimension

Which of the following is a feature of management theories? a. They are used to build organizations and guide them toward their goals. b. They help to maximize resource intensity. c. They include all significant archives about an organization's pasts. d. They manage the resource-related business practices to increase consumption.

a. They are used to build organizations and guide them toward their goals.

Concrete Constructions, a construction company, wants a suitable site to establish a new residential complex. Site selection is the responsibility of the _____ manager of Concrete Constructions. a. operations b. marketing c. financial d. human resource

a. operations

Multiculturalism in an organization results in: a. opportunities and challenges for managers. b. bringing outsiders into important managerial positions. c. more interaction among suppliers, regulators, and consumer groups. d. homogeneity in the organization.

a. opportunities and challenges for managers.

In its current stage of development, quantitative management is able to accurately model even such complex processes as human behavior. a. True b. False

b. False

Manufacturing now accounts for well over half of the gross domestic product in the United States and plays a similarly important role in many other industrialized nations.​ a. True b. False

b. False

The approaches to management that try to find the one best way to solve a management problem are called the contingency approaches. a. True b. False

b. False

Which of the following is of more concern to a state university that relies on state funding as compared to a private university with a large endowment? a. Cultural environment of the faculty b. General economic conditions c. Qualifications of the trustees d. Governance structure of the university

b. General economic conditions

Identify a true statement about the culture of an organization. a. It is maintained by staging new ceremonies. b. It can become a weakness in certain cases. c. It is weak when the management does not change. d. It starts from the new employees of the organization.

b. It can become a weakness in certain cases.

The first step for applying ethical judgements to situations is: a. determining the most appropriate moral values. b. gathering the relevant factual information. c. passing a judgement based on an activity. d. analyzing the people who proposed an activity.

b. gathering the relevant factual information

According to Douglas McGregor, Theory Y represented the _____. a. views of scientific management b. human relations approach c. conventions of administrative management d. negative attitudes of workers

b. human relations approach

Chester Barnard, former president of New Jersey Bell Telephone Company, made notable contributions to management regarding a. individual job efficiency. b. legitimate authority. c. management processes. d. dynamic organizations. e. individual rights and liberties.

b. legitimate authority.

The plant manager for an electronics manufacturer is often heard saying that the way to motivate workers is to provide them with attractive wage and benefit packages. What school of thought does his view reflect? a. Quantitative b. Behavioral c. Classical d. Contingency e. Systems

c. Classical

Which of the following is one of the limitations of the classical perspective? a. It is inappropriate for stable organizations. b. It is more inappropriate for simple organizations. c. It is more inappropriate for dynamic organizations. d. It prescribed situation-specific procedures that are not appropriate in some settings. e. Writers were concerned with the human element and viewed employees as resources rather than tools.

c. It is more inappropriate for dynamic organizations.

_____ refers to the broad issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different cultures. a. Cultural uniformity b. Cultural homogeneity c. Multiculturalism d. Uniculturalism

c. Multiculturalism

Who among the following is a dimension of an organization's task environment? a. Owners b. The board of directors c. Regulators d. Employees

c. Regulators

Which of the following is a factor in the economic dimension of an organization? a. Manufacturing techniques b. Physical work environment c. Unemployment d. Interest groups

c. Unemployement

Which of the following is a difference between management science and operations management? a. Management science provides information to managers, whereas operations management provides aid in decision making and problem solving. b. Management science is less mathematical and statistically sophisticated, whereas operations management is more mathematical and statistically sophisticated. c. Management science is concerned with the application of advanced analytical methods, whereas operations management is concerned with developing models. d. Management science focuses on the development of mathematical models, whereas operations management focuses on developing management as an art.

d. Management science focuses on the development of mathematical models, whereas operations management focuses on developing management as an art.

Who among the following has legal property rights to a business organization? a. Suppliers b. The board of directors c. Regulators d. Partners

d. Partners

_______ management focuses on the work of individuals. a. Administrative b. Behavioral c. Human relations d. Scientific e. Contingency

d. Scientific

Which of the following can result in cultural problems in an organization? a. The issue of bonus shares to the shareholders b. The adoption of an innovative focus by the employees c. The expansion of the consumer base of the organization d. The growth of rival factions within the organization

d. The growth of rival factions within the organization

Which of the following environments consists of specific external organizations or groups that influence an organization? a. The economic environment b. The general environment c. The internal environment d. The task environment

d. The task environment

One of the most critical challenges facing managers today is _____. a. the new paradigm that has replaced traditional views b. to efficiently produce products or services c. a sense of homogeneity among employees d. an unpredictable economy that limits growth

d. an unpredictable economy that limits growth

According to Douglas McGregor, Theory X represented the _____. a. conventions of administrative management b. human relations approach c. assumptions that human relations advocates make d. views of scientific management

d. views of scientific management

Contributions of the behavioral management perspective include all of the following EXCEPT a. It challenged the view that employees are tools b. It furthered the belief that employees are valuable resources. c. It provided important insights into motivation and group dynamics. d. It focused managerial attention on motivation and group dynamic processes. e. It challenged the complexity of individual behavior and made predictions of that behavior.

e. It challenged the complexity of individual behavior and made predictions of that behavior.

The head of HR meets with a candidate to offer a position and finalize salary details. What managerial role was she fulfilling? a. Negotiator b. Figurehead c. Leader d. Entrepreneur e. Spokesperson

Negotiator

Which of the following is a primary advantage of education as a source of management? a. As a student, a person can follow a well-developed program of study. b. The curriculum is often very general and caters to the needs of all students. c. A student does not need to depend on experience to develop practical skills. d. A student does not need to become familiar with current research on management.

a. As a student, a person can follow a well-developed program of study.

Which of the following is true of ethical scandals? a. They call into question the moral integrity of our society. b. They are restricted to the entertainment industry. c. They are generalized based on a select few. d. They have never occurred in the sports industry.

a. They call into question the moral integrity of our society.

Contemporary organization theory has its roots in a. Weber's work on bureaucracy. b. Fayol's 14 principles of management. c. Barnard's work on acceptance of authority. d. Taylor's work on job design. e. Gilbreth's work in time and motion studies.

a. Weber's work on bureaucracy.

The National Labor Relations Act of 1935 requires organizations to recognize and bargain with a union if that union has been legally established by an organization's _____. a. employees b. regulators c. promoters d. directors

a. employees

Runnington Bakery needs to decide on its icing sugar supplier. Rita, the store manager, meets with a potential supplier and discusses the rates for the icing sugar. In this scenario, Rita plays the role of a _____. a. negotiator b. disseminator c. resource allocator d. figurehead

a. negotiator

When Subway employees make a pulled pork sandwich they spread the pork from premeasured cardboard containers. This improves speed and consistency. Subway is applying the principles of a. scientific management. b. organizational behavior. c. management science. d. contingency theory. e. administrative management.

a. scientific management.

The interpersonal managerial role of a liaison involves: a. serving as a coordinator or link among people, groups, or organizations b. handling problems such as strikes, copyright infringements, or problems with public relations c. hiring, training, and motivating employees d. deciding how resources are to be distributed

a. serving as a coordinator or link among people, groups, or organizations

Managers need to take a scientific approach to solving problems especially when: a. they are dealing with relatively routine and straightforward issues. b. they are faced with sudden decision-making opportunities. c. they encounter situations that require a deep personal understanding. d. they feel that their employees' emotions affect work.

a. they are dealing with relatively routine and straightforward issues.

Robert Owen (1771-1858), a British industrialist, recognized the importance of the human aspect of production. Owen believed workers deserved all EXCEPT which of the following? a. Respect and dignity b. Paid time off c. Good working conditions d. Decent pay e. Reduced hours

b. Paid time off

___ help managers integrate and enlarge their understanding of the three principal schools of management thought. a. Administrative management and scientific management b. Systems theory and contingency theory c. The human relations movement and organizational behavior d. Management science and operations management e. Scientific management and bureaucratic management

b. Systems theory and contingency theory

Which of the following is true of corporate governance? a. The board of directors is always directly implicated in wrongdoings. b. The board of directors of a public corporation is expected to ensure that the business is being properly managed. c. The board of directors of a private corporation is expected to ensure that senior management's decisions are in the interests of the stakeholders. d. The board of directors gets broken up due to scandals.

b. The board of directors of a public corporation is expected to ensure that the business is being properly managed.

______ interact to determine the level of uncertainty faced by an organization. a. The rate of change and the degree of multiculturalism b. The rate of change and the degree of homogeneity c. The rate of globalization and the degree of homogeneity d. The rate of globalization and the degree of multiculturalism

b. The rate of change and the degree of homogeneity

Lifeguards at Water Works pool also teach swim lessons. If they miss a lesson,they do not get paid; instead the substitute instructor gets the money. This is a form of a. increased efficiency. b. a piecework pay system. c. soldiering. d. Theory X. e. Theory Y.

b. a piecework pay system.

A major way to shape the culture of an organization is to: a. bring suppliers from different cultural backgrounds. b. bring outsiders into important managerial positions. c. incur extensive advertisement expenses in multicultural markets. d. increase the shareholdings of the directors of the organization.

b. bring outsiders into important managerial positions.

The _____ consists of two distinct branches, scientific management and administrative management. a. quantitative management perspective b. classical management perspective c. integrative management perspective d. behavioral management perspective

b. classical management perspective

Scientific management evolved at the dawn of the twentieth century because a. labor was in abundant supply. b. worker efficiency was low. c. capital was in short supply. d. information was rapidly changing. e. piecework pay systems were not working.

b. worker efficiency was low.

Paul and Bobby want to start a construction company. After being in business a few months, they guess that the most efficient way to demolish walls is for Paul to break them up and tear them off and for Bobby to haul away the debris. Which of the following management theorists would be most helpful to these entrepreneurs? a. Henry Gantt b. Frederick Taylor c. Frank Gilbreth d. Harrington Emerson e. Max Weber

c. Frank Gilbreth

A(n) _____ is essentially a means of scheduling work and can be generated for each worker or for a complex project as a whole .a. Fayol chart b. Gilbreth chart c. Gantt chart d. Emerson chart

c. Gantt chart

_____ is a significant contemporary challenge for managers. a. Inequality b. Uniformity c. Globalization d. Inequity

c. Globalization

Which of the following is a reason for the increase in the average age of the U.S. workforce? a. Increasing birthrates among the workforce of the post-baby boom generation b. Sufficient savings among the workforce to pay for retirement c. Improved health and medical care for the aging workforce d. Continuous addition to the workforce by the baby boom generation

c. Improved health and medical care for the aging workforce

Which of the following is a benefit of planning? a. It helps managers recognize their own weaknesses. b. It helps managers understand the relationships among employees. c. It helps managers know how to allocate their time and resources. d. It helps managers track the progress toward set goals.

c. It helps managers know how to allocate their time and resources.

Which of the following is a feature of scientific management? a. It focuses on decision making, mathematical models, and the use of computers. b. It emphasizes individual attitudes and behaviors and group processes. c. It is concerned with improving the performance of individual workers. d. It focuses on managing the total organization.

c. It is concerned with improving the performance of individual workers.

The Army uses aircraft simulators to train helicopter pilots, which decreases fuel consumption, helicopter maintenance, storage requirement, and air traffic control congestion. It also improves safety. This is an example of a. scientific management. b. administrative management. c. operations management. d. behavior perspective. e. classical perspective.

c. operations management.

The rate of change and the degree of homogeneity interact to determine the level of: a. loyalty of employees toward an organization. b. multiculturalism prevalent in an organization. c. uncertainty faced by an organization. d. flexibility in bringing about new technological changes in an organization.

c. uncertainty faced by an organization.

Which of the following is a difference between the roles of a disseminator and a spokesperson? a. A disseminator's role involves deciding how resources are to be distributed, whereas a spokesperson's role involves serving as a voluntary initiator of change. b. A disseminator's role involves taking visitors to dinner, attending ribbon-cutting ceremonies, and the like, whereas a spokesperson's role involves serving as a coordinator or link among people, groups, or organizations. c. A disseminator's role involves hiring, training, and motivating employees, whereas a spokesperson's role involves taking visitors to dinner, attending ribbon-cutting ceremonies, and the like. d. A disseminator's role involves relaying information to others at a workplace, whereas a spokesperson's role involves relaying information to people outside an organization.

d. A disseminator's role involves relaying information to others at a workplace, whereas a spokesperson's role involves relaying information to people outside an organization.

Which statement regarding the relationship between managerial skills and managers' activities is FALSE? a. Technical skills are probably most important at the level of the first-line supervisor. b. Conceptual skills are most important to top managers. c. Diagnostic and analytic skills are extremely important to the decision-making process. d. Good interpersonal skills are essential to a manager's success. e. The mix of skills required of a manager depends on the level of management at which he or she works.

d. Good interpersonal skills are essential to a manager's success.

All of the following were primary contributors to administrative management EXCEPT a. Max Weber. b. Henri Fayol. c. Lyndall Urwick. d. Hugo Munsterberg. e. Chester Barnard.

d. Hugo Munsterberg.

Which of the following is an economic factor for business and a part of an organization's general environment? a. Physical work culture b. Technology c. Customer satisfaction d. Inflation

d. Inflation

Roberta has just hired two new employees to work in the quality control lab. She is now training them for their jobs. What managerial role is she playing here? a. Developer b. Entrepreneur c. Planner d. Leader e. Monitor

d. Leader

Rodney, the director of a software company, decides to launch a free-education program for the underprivileged children in his country. He instructs his administrative staff to distribute free textbooks for the underprivileged children using 1% of the company's annual profits based on its annual sales reports. In this scenario, the annual sales reports are categorized as _____ resources. a. human b. financial c. physical d. information

d. information

One obvious ethnic change in the U.S. work culture has been: a. the decreasing number of South-Asians in the workplace. b. the removal of many Asian Americans from executive positions. c. the dramatic efflux of immigrant workers in the last few years. d. the increasing number of Hispanics and African Americans in the workplace.

d. the increasing number of Hispanics and African Americans in the workplace.

The human relations movement proposed that: a. a manager's concern for workers would lead to lower quantity of output. b. workers do not respond to monetary incentives and promotions. c. a manager's concern for workers would reduce the number of workers needed by a firm. d. workers respond primarily to the social context of a workplace.

d. workers respond primarily to the social context of a workplace.

Which of the following is NOT a topics in the field of organizational behavior? a. Job satisfaction b. Stress c. Leadership d. Organizational politics e. Operations

e. Operations

Which of the following statements correctly describes the early practice of management? a. The practice of management began about 100 years ago. b. Early economists were concerned with managerial efficiency and effectiveness. c. By 1900, most organizations were large. d. Survival was not an issue in most organizations before 1900. e. The scientific study of management as a field of inquiry dates back to the nineteenth century.

e. The scientific study of management as a field of inquiry dates back to the nineteenth century.

Which of the following historical books did not influence management? a. The Second World War b. Iliad c. The Prince d. Republic e. War and Peace

e. War and Peace

The correct sequence in which a manager should accomplish the four basic management functions a. is planning−organizing−leading−controlling. b. is organizing−planning−leading−controlling. c. is organizing−leading−planning−controlling. d. is leading−controlling−organizing−planning. e. depends on the prevailing circumstances.

e. depends on the prevailing circumstances.

In the National Football League, the promotional ads are ____ resources. a. competitive b. physical c. human d. financial e. informational

e. informational