MGMT 3100 - Exam 1
_____ is a practice required for safe and efficient organizational operations.
A business necessity
Which of the following statements is true of hostile environment harassment?
A supervisor can be held guilty of hostile environment harassment if he or she tells jokes that are suggestive in nature.
Who developed the earliest need-based theory of human motivation?
Abraham Maslow
Which of the following is a component of the equal employment opportunity (EEO) function of HR management?
Affirmative action
Which of the following best defines the term HR analytics? ( Look closely. There are differences in the concept of quantitative and qualitative.)
An evidence-based approach to making HR decisions on the basis of quantitative tools and models
Which of the following best defines a multinational corporation?
An organization that has facilities and other assets in at least one country other than its home country
Which of the following is a human resource competency outlined by the Society for Human Resource Management (SHRM)?
Business acumen
Which of the following is an approach used by organizations to improve workforce skills?
Creating apprenticeship programs
Which of the following key HR metrics includes positions filled internally?
Development
In the context of organizations that have a global presence, which of the following statements is true?
Emerging market opportunities expose companies to unfamiliar risks that may be difficult to analyze.
In the context of job analysis methods, which of the following is a disadvantage of the questionnaire or survey method?
Employees may not accurately analyze and communicate information about their jobs.
Which of the following is an example of a compressed workweek in the United States?
Employees working for 10 hours, four days a week
Which of the following is true of nonretaliatory practices in workplaces?
Employers are prohibited from retaliating against individuals who file discrimination charges.
The Americans with Disabilities Act is enforced by the _____.
Equal Employment Opportunity Commission
Which of the following is a qualitative method of HR forecasting?
Estimates
An organization can manage a talent surplus by having its existing employees work overtime.
False
Contingent workers are full-time employees.
False
Customer dissatisfaction is a direct cost of absenteeism.
False
HR should conduct due diligence after the integration process.
False
Job enlargement is the process of increasing the depth of a job by adding responsibility for planning, organizing, controlling, and/or evaluating the job.
False
Money is the main reason people leave organizations
False
Nepotism is the practice of preventing relatives from working for the same employer.
False
Older employees tend to have lower job satisfaction than younger employees.
False
Paid orientation time is a separation cost involved in turnover.
False
Severity rate is defined as the percentage of time lost to absenteeism.
False
The Family and Medical Leave Act (FMLA) of 1993 is applicable only to women.
False
The Rehabilitation Act applies only to private employees.
False
The financial impact of HR practices cannot be measured.
False
The labor force participation rate is defined as the percentage of the population with a bachelor's degree.
False
The observation method of job analysis is best suited for nonrepetitive jobs.
False
The strategic planning process begins with establishing an organization's goals and objectives.
False
Voluntary separation programs can significantly increase payroll costs over time.
False
Work rule violation is the most common cause of voluntary turnover.
False
Which of the following best exemplifies voluntary turnover?
Gerald, an employee at Jayward Inc., left the organization because he was denied a promotion twice despite being good at his job.
In the context of the seven HR management functions, which of the following is a component of employee and labor relations?
HR policies
Which of the following is a disadvantage of an aging workforce in economically developed countries?
Having to replace experience and talent
Which of the following is true of the U.S. Department of Labor?
It has broad enforcement power and oversees compliance with many employment-related laws.
Which of the following is true of the operational role of HR departments?
It involves managing HR activities based on the strategies and operations identified by management.
In the context of job analysis methods and sources, which of the following statements is true of the work sampling method?
It is particularly useful for routine and repetitive jobs.
Which of the following statements defines the labor force participation rate?
It is the percentage of the population working or seeking work.
Which of the following best describes presenteeism?
It is when an employee comes to work even when he or she is not well enough to.
Which of the following is true of organizational culture?
It provides members of an organization with rules of behavior.
Which of the following statements is true of human resource management?
It refers to designing formal systems in an organization to manage human talent for accomplishing organizational goals.
Which of the following is true of a glass ceiling?
It refers to discriminatory practices that have prevented women and other minority status employees from advancing to executive-level jobs.
Which of the following statements is true of the Equal Pay Act of 1963?
It requires employers to pay similar wage rates for similar work without regard to gender.
Which of the following statements is true of the Americans with Disabilities Act?
It requires that organizations identify the essential job functions of a job.
Which of the following is true of the Family and Medical Leave Act?
It requires that qualified individuals be given up to 12 weeks of unpaid family leave.
Which of the following best exemplifies involuntary turnover?
Jaylynn was terminated because he performed poorly on an important project.
Which of the following best exemplifies quid pro quo sexual harassment?
Jemma's supervisor giving her a pay hike for performing sexual favors
Identify an intangible item in a psychological contract.
Loyalty
Which of the following is typically the last step in the job analysis process?
Maintaining and updating job descriptions and job specifications
Which of the following scenarios best illustrates outsourcing?
Oasis Inc., an American publishing company, transfers the task of payroll processing to Crimson Inc., an American HR consulting company.
Which of the following scenarios best illustrates offshoring?
Octagon Inc., an American smartphone company, has moved its manufacturing operations to China.
Affirmative action programs are reviewed by the _____.
Office of Federal Contract Compliance Programs
Which of the following steps is typically performed first in the job analysis process?
Planning the job analysis
Which of the following is a component of the talent acquisition function of HR management?
Recruiting
Which of the following is an illegal criterion for rejecting job applicants?
Religion
Which of the following is a direct cost of absenteeism?
Replacement for absent workers
In the context of job analysis responsibilities, which of the following is typically a responsibility of the HR unit?
Seeking assistance from outside experts for difficult analyses
Which of the following is typically the first section of a job description?
The identification section
In the context of job analysis methods, which of the following is a difference between the observation method and the interview method?
The observation method is best suited for repetitive jobs with short cycle times, while the interview method is best suited for technical or complicated jobs.
Which of the following is a factor of the external environment of an organization?
The organization's competitors
Which of the following is the guiding force behind the strategic planning process for an organization?
The organizational mission
Which of the following is a factor of the internal environment of an organization?
The quality of talent in the organization
Which of the following statements is true of employee turnover?
The turnover of poorly performing individuals is considered functional.
Which of the following statements is true of self-directed teams?
They are composed of individuals who are assigned a cluster of tasks, duties, and responsibilities to be accomplished.
Which of the following statements is true of special-purpose teams?
They are formed to address specific problems, improve work processes, and enhance the overall quality of products and services.
Which of the following is true of executive orders 11246, 11375, and 11478?
They require federal contractors to take affirmative action to compensate for historical discrimination against women, minorities, and individuals with disabilities.
Which of the following is a function of a benefit programs audit?
To review regulatory compliance and reporting
A job description identifies a job's tasks, duties, and responsibilities.
True
Across-the-board pay cuts can reduce labor costs while retaining some skilled employees.
True
Decreased customer service is a hidden cost of turnover.
True
Employee productivity is a tangible aspect of psychological contracts.
True
Functional turnover represents a positive change for organizations.
True
Gender stereotyping in the workplace can cause sexual harassment.
True
Giving employees flexibility to perform jobs as needed is an example of job enrichment.
True
Human capital is the collective value of the capabilities, knowledge, skills, life experiences, and motivation of an organization's workforce.
True
Human resource management involves designing formal systems in an organization to manage human talent for accomplishing organizational goals.
True
Job specifications list the knowledge, skills, and abilities (KSAs) an individual needs to perform a job satisfactorily.
True
Loyalty is a reciprocal exchange between organizations and their workers.
True
Motivation is a goal-directed drive, and the process seldom occurs in a void.
True
Organizational culture consists of the shared values and beliefs that give members of an organization meaning and provide them with rules for behavior.
True
Some of the major ways of increasing employee productivity are organizational restructuring, redesigning work, aligning HR activities, and outsourcing analyses.
True
The U.S. workforce is more diverse racially and ethnically, has more women in it than ever before, and has older workers.
True
The balanced scorecard is a framework that organizations use to report on a diverse set of performance measures.
True
The use of employee referral programs can lead to a homogenous workforce.
True
Work-life integration is a key area of success for women in leadership roles.
True
Workflow analysis is the study of the way work moves through an organization.
True
In the context of improving employee productivity, which of the following activities is involved in outsourcing analyses?
Using domestic vendors instead of employees
In the context of mergers and acquisitions, risks must be assessed _____.
before making the deal
0.5 / 0.5 pts The organizational policy that encourages employees to bring their personal devices into the workplace so that they can be used to complete work is called the _____.
bring your own device policy
The Rehabilitation Act passed in 1973 applies only to _____.
federal contractors
The Americans with Disabilities Act does not cover:
individuals employed by state governments.
Churn refers to the practice of hiring _____.
new employees while laying off others
The average tenure of employees is classified as a(n) _____ of human resources.
retention and quality metric
Cost per hire is classified as a _____ of human resources.
staffing metric
Unit labor cost is computed by dividing:
the average cost of workers by their average levels of output.
Ongoing interest in the notion of pay equity is due to:
the continuing gap between the earnings of women and men.
Using technology to support HR activities increases:
the efficiency of the administrative HR functions.
Frederick Herzberg proposed _____.
the motivation/hygiene theory
