MGMT 320 Chapter 12 Connect Click and Drag
Performance ----->
Chris: Chris knows that as the top salesman, he will receive a big year-end bonus.
Behaviors
Choice: you make a choice for how to get things like food or water
Outcomes ----->
Tracy: At this time in her life, Tracy would rather have more time off than she would a bonus check.
Gift card - you were named employee of the month! Part of your reward is a $25 gift card to go out to dinner
extrinsic reward
Motivating Factors
higher-level needs, related to satisfaction, related to job content - what you do, an example is responsibility
Unfulfilled need
Desire: desire is created to get things like food or water
Positive Inequity
Elle: Elle always contributes extra whenever there is a collection taken up at work for someone. Tom: Tom stays after work to do some extra work on the proposal but doesn't put in for the overtime.
Feedback
Inform: information tells you whether your choices worked or not
Negative Inequity
Jim: Jim starts to take extended breaks at the water cooler. Heather: Heather takes a couple of expensive steaks home from the restaurant where she works without paying for them.
Motivation
Search: you search for ways to get things like food or water
Effort ----->
Rob: Rob wants more training to ensure that he can do a good job on the project he is working on.
Rewards
Type: these can be either intrinsic or extrinsic
Love
culture: family-like culture
Three psychological states from top to bottom
experienced meaningfulness of work, experienced responsibility for work outcomes, knowledge of actual results of the work
Parking space - as employee of the month, you are given a special parking space
extrinsic reward
The club - one of the benefits at your company is a membership at the local health club. They are expensive!
extrinsic reward
View - after your promotion, you were moved to an office with a view
extrinsic reward
Healthy - you use the employee health club regularly and it makes you feel good about working there
intrinsic reward
Satisfied - your new office had a note on the new desk that thanked you for your dedication. This made you feel satisfied in your work
intrinsic reward
Special - as employee of the month, you know your work is valued and you feel special
intrinsic reward
Title - your new promotion came with a big fancy title, which made you feel valued
intrinsic reward
Hygiene Factors
lower-level needs, related to dissatisfaction, related to job context - working conditions, an example is interpersonal relationships
Esteem
notes: personal, hand-written notes to employees to recognize exemplary work
Self-actualization
potential: employees reaching their full potential
Physiological
salary: salary provided to employees
Five Core characteristics from top to bottom
skill variety, task identity, task significance, autonomy, feedback
Safety
values: company benefits, such as health insurance and pension plans
