MGMT 320 Chapter 12 Connect Click and Drag

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Performance ----->

Chris: Chris knows that as the top salesman, he will receive a big year-end bonus.

Behaviors

Choice: you make a choice for how to get things like food or water

Outcomes ----->

Tracy: At this time in her life, Tracy would rather have more time off than she would a bonus check.

Gift card - you were named employee of the month! Part of your reward is a $25 gift card to go out to dinner

extrinsic reward

Motivating Factors

higher-level needs, related to satisfaction, related to job content - what you do, an example is responsibility

Unfulfilled need

Desire: desire is created to get things like food or water

Positive Inequity

Elle: Elle always contributes extra whenever there is a collection taken up at work for someone. Tom: Tom stays after work to do some extra work on the proposal but doesn't put in for the overtime.

Feedback

Inform: information tells you whether your choices worked or not

Negative Inequity

Jim: Jim starts to take extended breaks at the water cooler. Heather: Heather takes a couple of expensive steaks home from the restaurant where she works without paying for them.

Motivation

Search: you search for ways to get things like food or water

Effort ----->

Rob: Rob wants more training to ensure that he can do a good job on the project he is working on.

Rewards

Type: these can be either intrinsic or extrinsic

Love

culture: family-like culture

Three psychological states from top to bottom

experienced meaningfulness of work, experienced responsibility for work outcomes, knowledge of actual results of the work

Parking space - as employee of the month, you are given a special parking space

extrinsic reward

The club - one of the benefits at your company is a membership at the local health club. They are expensive!

extrinsic reward

View - after your promotion, you were moved to an office with a view

extrinsic reward

Healthy - you use the employee health club regularly and it makes you feel good about working there

intrinsic reward

Satisfied - your new office had a note on the new desk that thanked you for your dedication. This made you feel satisfied in your work

intrinsic reward

Special - as employee of the month, you know your work is valued and you feel special

intrinsic reward

Title - your new promotion came with a big fancy title, which made you feel valued

intrinsic reward

Hygiene Factors

lower-level needs, related to dissatisfaction, related to job context - working conditions, an example is interpersonal relationships

Esteem

notes: personal, hand-written notes to employees to recognize exemplary work

Self-actualization

potential: employees reaching their full potential

Physiological

salary: salary provided to employees

Five Core characteristics from top to bottom

skill variety, task identity, task significance, autonomy, feedback

Safety

values: company benefits, such as health insurance and pension plans


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