MGMT 320 EXAM2 CH 11 question bank

MC Qu. 52 ________ is the tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in.

Fundamental attribution bias

MC Qu. 92 Sylvester is 57 and his company is downsizing. He knows that his position is one that will be cut so he has started to prepare his resume to look for a new job. Stuart tells him not to bother, as he will not get another job, at least not one that is equivalent to his current job. He tells Sylvester that things have changed since Sylvester went to college and that he couldn't realistically offer too much in the workforce today. Stuart is demonstrating a(n)

age stereotype

MC Qu. 96 To improve her employees'________, Makena has been purposefully connecting her employees with training and development as well as redesigning the jobs in her department with a focus on meaningfulness.

engagement

MC Qu. 85 SmithCo employees believe the company fairly applies its policies and strives to live up to its stated values. It is accurate to say that SmithCo has a(n)

positive diversity climate.

MC Qu. 91 Brandon enjoys working with his coworker, Cassie, who is a transgender woman. Which of the following statements explains Brandon's values?

Brandon believes all transgender folks should have equal career opportunities.

MC Qu. 32 esearch has supported links between emotional intelligence (EI) and a host of desirable job outcomes. What is EI?

EI is the ability to monitor your and others' feelings and to use this information to guide your thinking and actions.

MC Qu. 16 Harrison is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

Emotional Stability

MC Qu. 83 ________ programs help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

Employee assistance

MC Qu. 74 ________ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.

Ethnocentrism

MC Qu. 102 Longwei, a new CEO, is excellent at setting and implementing goals, policies, and structure. Longwei is quite proud of the strategic successes he's had in his brief time as CEO. However, many of the employees seem unmotivated and are responding in ways he didn't expect. What should Longwei do?

He should use the principles of OB to better understand the workers.

MC Qu. 59 ________ is the extent to which an employee identifies with an organization and is committed to its goals.

Organizational commitment

MC Qu. 84 Niyati, a department manager, has noticed that her employees are experiencing too many stressors. To prevent burnout, which of the following organizational strategies should Niyati implement?

Recommend a holistic wellness approach.

MC Qu. 27 ________ is the extent to which people like or dislike themselves.

Self-esteem

MC Qu. 21 Emmanuel thrives when he is assigned to projects that are mostly self-directed. He can be trusted to work on the project independently and check in with his supervisor as needed. Emmanuel also prefers to be paid incentives for quality work. Emmanuel likely has

an internal locus of control.

MC Qu. 23 Maggie's manager notices that she exhibits an external locus of control when she speaks about her work. Her manager should

assign Maggie to a highly structured job requiring greater compliance.

MC Qu. 39 The statement "I won't give Austin such a tight deadline again" reflects the ________ component of an attitude.

behavioral

MC Qu. 105 To build her employees' resilience, Civia is instituting ________, such as redesigning jobs and offering career counseling.

buffers

MC Qu. 101 Bill started running each night as soon as work ended before heading home. Bill feels able to be more attentive to his family when he gets home, and it has made him feel better about his work day. What is Bill working on?

channeling his emotions

MC Qu. 37 The ________ component of an attitude consists of the beliefs and knowledge one has about a situation.

cognitive

MC Qu. 43 Coworkers Felipe and Cole had an altercation at work. Althea, the HR manager, wants to conduct an investigation that includes interviewing both employees as well as any witnesses. However, company policy dictates that Althea fire both Felipe and Cole immediately. Althea is experiencing

cognitive dissonance.

MC Qu. 15 Employers can look for high ________ scores to specifically hire workers who perform well, are liked by their supervisors, and are resilient.

conscientiousness

MC Qu. 19 Ash Out, a chimney cleaning service, wants to hire folks who will perform high-quality work with limited direct supervision. Which combination of personality traits are associated with strong performance and motivation?

conscientiousness and extroversion

MC Qu. 86 Workers who can truthfully say, "I'm fairly secure when working under pressure," "I am the captain of my fate," "I like myself," and "I can do this task" are individuals with strong

core self-evaluation.

MC Qu. 63 Tardiness, accidents, sexual harassment, and white-collar crime are examples of

counterproductive work behaviors.

MC Qu. 90 Our values are considered to be mostly developed by the time we are in our

early teens.

MC Qu. 30 People high in ________ are responsive to others' social and interpersonal cues.

emotional intelligence

MC Qu. 22 Employees with an ________ locus of control are likely to believe that whether they get a raise or not will be decided by whether the economy is doing well.

external

MC Qu. 68 Luke, who holds a master's degree, refuses to work for Maya because, although Maya has run the department for 22 years, she does not have a college degree. Luke is convinced he is more qualified to be the manager. Luke is causing conflict based on a characteristic in which layer of the diversity wheel?

external dimensions

MC Qu. 17 Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in

extroversion

MC Qu. 71 Which of the following is a common reason that some women face a glass ceiling?

flawed facts

MC Qu. 103 After Camila reported three of her coworkers for making lewd jokes, her hours were cut to below half-time and she was moved to a night shift. Camila's situation is an example of which barrier to managing diversity? Multiple Choice

hostile work environment

MC Qu. 93 Research has shown that four-year-old African-American boys are suspended and expelled more often than any other race or gender, regardless of the race of the teacher. The reasons most often given are that they just can't sit still and control their bodies. This is an example of

implicit bias.

MC Qu. 44 According to Festinger, how people deal with cognitive dissonance depends on

importance, control, and rewards.

MC Qu. 20 If you have a(n) ________, you believe you control your own destiny.

internal locus of control

MC Qu. 13 Although he is a skilled mechanic, others in the auto shop regard Lorne as being aloof, suspicious, and easily irritated. Lorne's personality could be described as

low on agreeableness.

MC Qu. 103 Based on the Management in Action case, overworked Away employees who couldn't keep up by answering messages immediately, even late at night or on weekends, would receive a public reprimand on Slack, worsening their mental state. Based on what you know about stress and performance, what is the most likely outcome of this workplace environment?

low performance due to burnout

MC Qu. 61 An employee's ________ behaviors helps the employee exceed the work-role requirements for the job.

organizational citizenship

MC Qu. 62 Galiah impressed her boss by making many suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Which behavior is Galiah exhibiting?

organizational citizenship

MC Qu. 108 Frankie is part of her company's peer mediation program. She leads the parent-teacher organization for her kid's school. Frankie also joins marches and protests for causes ranging from minimizing gun violence to reforming campaign finance procedures. Frankie exhibits

prosocial motivation

MC Qu. 53 Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal. She said her failure was due to the poor economy. Helena provides an example of

self serving bias

MC Qu. 95 Legend holds that on the first day of Harvard Law School students are told, "look to your left, look to your right, because one of you won't be here by the end of the year." If that statement is made, and then 1/3 of students drop out during the first year, the professor stated a

self-fulfilling prophecy.

MC Qu. 65 Managers should understand the diversity wheel because it

specifies differences and similarities that influence our workplace interactions

MC Qu. 49 Timothy was hiring a new financial analyst, and he had several good candidates. He was leaning toward hiring Jade, a Japanese American woman, because he thinks Asians are better at math. Timothy is exhibiting which distortion in perception?

stereotyping

MC Qu. 100 During a managers meeting, Maritza rolled her eyes three times, made a cynical remark, and slammed her notebook down on the table. Maritza could be described as a

stink bomb thrower.

MC Qu. 46 During the perceptual process, you will ask yourself, "What was it that I noticed and what does it mean"? Which step would be next?

storing in memory

MC Qu. 35 ________ are abstract ideals that guide one's thinking and behavior across all situations.

values