MGMT 3340 Test 1

Mayfair Mobile's external environment is changing rapidly, and it responds by decentralizing decisions to lower-level managers so that the organization can react faster. Which of the following types of organizational structure allows this?

An organic structure

Which of the following is a consequence of empowerment?

an increase in performance

Managers who accept the assumptions of Theory Y

create a work setting that encourages commitment.

JME Manufacturing put together a group of employees from marketing, engineering, manufacturing, and quality control to come up with a new product idea. This is an example of a(n) _____ group.

cross-functional

Which of the following is an element of planning?

deciding which goals the organization will pursue and what strategies will achieve those goals

Which of the following is an element of planning?

deciding which goals the organization will pursue and what strategies will achieve those goals.

Which of the following is a consequence of group cohesiveness?

level of conformity to group norms

Due to declining global sales, Make own Ventures Inc. announced that it would lay off 12 percent of its existing workforce over the next few months. This is an example of:

restructuring

Which of the following is true of centralization in an organization?

Authority is concentrated at the top of the managerial hierarchy.

In _____, managers evaluate how well the organization is accomplishing its goals.

Controlling

_____ is the measure of the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals.

Effectivness

_____ is a management technique that involves giving employees more authority and responsibility over how they perform their work activities.

Empowerment

_____ refers to the tendency of a closed system to lose its ability to control itself, and thus disintegrate.

Entropy

Which of the following statements is true with respect to groups and teams?

The intensity with which members work together is always higher in a team than in a group.

Which of the following is a characteristic of first-line managers?

They are responsible for daily supervision of the nonmanagerial employees.

Which of the following is true of middle managers?

They make specific decisions about the production of goods and services.

_____ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper.

Turnaround management

Abby, the CEO of Little Angel Photography, reviews the performance of her company over the last quarter to determine whether they are meeting the planned sales and profitability goals. In this instance, which managerial task is she performing?

controlling

Following an oil spill in the Gulf of Mexico, the CEO of an American petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a

disturbance handler

Which of the following factors increase(s) group cohesiveness?

effectively managed diversity

James, the manager of Andy's Candy, a popular confectioner in Illinois, is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines which employees are expected to follow at work. According to Mintzberg, he is performing the role of a _____.

figurehead

When Keisha, the manager of Transporters Inc., put together a new marketing team, she assigned clear roles and responsibilities to all the members of the team and appointed Kyle to lead the team. Kyle is a(n)

formal leader

Joey has worked in a bicycle factory for several months. The assembly process requires multiple tasks, and over the months Joe's supervisor has assigned him to several different jobs throughout the production line. His most recent assignment is applying the custom paint and adding the decals. Adding the decals requires perfection, and Joe does it quickly and always performs the task well, so his supervisor will keep him in this position. This is an example of

job specialization

Fayol's principle of initiative suggests that

managers should encourage employees to act on their own without direction from a supervisor.

Shannon's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing goals. This is an example of

organizational performance

In which of the following managerial tasks are work relationships restructured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals?

organizing

Melissa, the HR manager of a publishing house, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which of the following managerial tasks is Melissa performing?

organizing

In which of the following managerial tasks do managers select appropriate goals for the organization?

planning

Judy is a new member of her organization's research and development team. The weekly appraisal indicated that her output had dropped significantly when compared to her output when she worked individually. Judy's behavior exemplifies

social loafing

Managers often form and maintain _____ to make sure important issues continue to be addressed.

standing committees

The idea that workers should be aware of how their performance affects the performance of the organization as a whole is most consistent with Fayol's principle of

subordination of individual interests to the common interest.

_______ is the power to hold workers accountable for their actions and to make decisions about the use of organizational resources.

Authroity

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Bureaucracy

_____ refers to the concentration of authority at the top of the organizational chart instead of being distributed throughout the managerial hierarchy.

Centralization

Which of the following statements is true about social loafing?

Clearly communicating to group members why each person's contributions are valuable to the group is an effective means by which managers and group members can reduce social loafing.

_____ is the idea that the organizational structures and control systems that are chosen by managers depend on characteristics of the external environment in which the organization operates.

Contingency theory

Theory Y

Employees at Southwest Airlines have highly flexible job descriptions that enable them to chip in and help where needed. Employees are encouraged to help solve problems where they see them. Thus, it's not uncommon to see a Southwest manager helping move passenger luggage into aircraft or check in passengers at a gate. This is an example of:

Which of the following statements is true about group tasks?

For groups with pooled interdependence, managers should determine the appropriate group size primarily from the amount of work to be accomplished.

The management of a popular sporting equipment manufacturer, as a part of their advertising strategy for their latest product, has put together a team to market their product across the country. _____ groups are put together for this purpose.

Formal

_______ groups are established by managers to attain organizational goals.

Formal

_____ is (are) known for refining Taylor's analysis of work movements.

Frank and Lillian Gilbreth

_____ is the degree to which the members of a group are attracted to membership in the group.

Group cohesiveness

MaryAnn supervises 15 people in her department. She recently met her superiors to discuss her performance as a supervisor. Getting the feedback will help her develop her _____ skills.

Human

Which of the following statements is consistent with the principles of scientific management?

Increase job specialization in order to make the production process more efficient.

______ is the process of creating new or improved products that customers want.

Innovation

Which of the following is true of dual command?

It causes confusion among subordinates.

Which of the following is true of scientific management?

It resulted in job dissatisfaction for many workers.

The Art Hub makes and sells paintings, sculptures, and small craft items. Its products meet consumer needs, but are often too expensive to buy. Which of the following is most likely to be true with regard to the company?

Its product manager achieves company goals but uses resources inadequately.

Toy Town makes and sells jigsaw puzzles and strategy board games. Its products are of excellent quality, but fail to meet consumer needs. Which of the following is most likely to be true with regard to Toy Town?

Its product manager chooses the wrong goals to pursue and uses the resources wisely.

Oceania Unlimited Inc. is a tourism agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania's islands. Which of the following managers is most likely to meet these requirements?

Karen, who chooses the right goals to pursue, and makes clever use of resources to achieve them.

Jack Sprouts Inc. is a company based in Riverdale that markets canned vegetables. In recent years, Jack Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack Sprouts decided to lay off those who lacked effectiveness and were inefficient. Who among the following is most likely to be laid off by Jack Sprouts' CEO?

Kerry, who spends lavishly on resources and is averse to taking responsibilities

_____ is the managerial task that involves managers using their power, personality, influence, persuasion, and communication skills to coordinate people and groups so their activities and efforts are in harmony.

Leading

SkyGen, an airlines company, appointed an engineer to be the link between the company's R&D department and the government contractor who is sponsoring the designing and prototyping of a new fighter airplane. According to Mintzberg, the engineer appointed by SkyGen to be the link between the company's R&D department and the government contractor is playing the role of a _____.

Liaison

_____ refers to the chain of command extending from the top to the bottom of an organization

Line of authority

Which of the following explains why Apple operates with an organic structure?

Management is able to stay abreast of technological developments and changing competitive conditions.

_______ is a contemporary approach to management that focuses on the use of rigorous quantitative techniques to assist managers to make the best use of organizational resources to produce goods and services.

Management science theory

Which of the following statements is true about groups that are smaller in size?

Managers of small work groups obtain a smaller advantage from division of labor.

_____ is the process of creating new or improved products that customers want.

Market

_____ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations.

Organizational behavior

In which of the following managerial tasks are work relationships restructured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals?

Organizing

Employees are closely supervised and follow well-defined rules and standard operating procedures.

Paula started a new bakery business. Because she must meet specific requirements from the state health department, Paula has decided to use a mechanistic structure for management. Which of the following supports Paula's choice to organize and control the business with a mechanistic structure?

In which of the following managerial tasks do managers select appropriate goals for the organization?

Planning

____ is the aspect of management theory that uses mathematical techniques such as modeling and simulation to help managers make better decisions.

Quantitative management

Due to declining global sales, Makeown Ventures Inc. announced that it would lay off 12 percent of its existing workforce over the next few months. This is an example of

Restructuring

_____ exists when group members must perform specific tasks in a predetermined order.

Sequential task interdependence

total quality management

Smart Lites is a company that manufactures lighting products for industrial businesses. The managers at Smart Lites want to increase the quality of their products. They should opt for _____, a branch of management science that provides tools to analyze the company's input, conversion, and output activities.

______ is the tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone.

Social loafing

_____ means providing a work environment that is physically and psychologically safe.

Social responsibility.

Which of the following statements is true about a command group?

Subordinates who report to the same supervisor compose a command group.

_____ is the performance gain caused by two or more departments coordinating their efforts.

Synergy

_______ skills are job-specific skills required to perform a particular type of work or occupation at a high level.

Technical

Which of the following is true of rules?

They are mandatory instructions.

Authority is concentrated at the top of the managerial hierarchy.

Which of the following is true of centralization in an organization?

Which of the following practices was advocated by Mary Parker Follett?

Workers should be allowed to exercise initiative in their everyday work lives.

A group of machinists in a manufacturing plant who report to the same shop foreman is an example of

a command group

A group of machinists in a manufacturing plant who report to the same shop foreman is an example of

a command group.

The members of a cross-functional team have an informal agreement that whenever a team member goes out of town on business, that team member will leave a phone number where he or she can be reached by the other members of the team. This arrangement is known as

a group norm

_____ is the set of behaviors and tasks that a member of a group is expected to perform because of his or her position in the group.

a group role

In the context of the human relations movement and related studies, who among the following is a "ratebuster?"

a person performing above the work-group performance norm

Fayol recommended the use of _____ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future.

an organizational chart

Administrative management is the study of how

an organizational structure is to be created such that it leads to high efficiency and effectiveness.

Peter is a manager for a small business. He wanted his five subordinates to have positive working relationships and he wanted to create a welcoming office environment. To encourage socializing and to motivate his staff to meet organizational goals, Peter started inviting his subordinates to lunch once a week. Within a few weeks, Peter saw an increase in performance and improved collaboration among the staff members. This is an example of:

behavioral management

A company that specializes in making computer accessories has its managers concentrate on improving the quality of one of their products. The new product is more advanced than those of their competitors, and customers are willing to pay more for the higher quality. By _______, this company outperformed its competitors by producing a product more efficiently and effectively than their competitors.

building a competitive advantage

Managers who accept the assumptions of Theory X

contingency

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where

employees are held strictly accountable for their actions.

Most members of a group follow ______, which are shared guidelines or rules of behavior.

group norms

At the weekly managers meetings, Jamie, the advertising manager, is expected to update the members on the company's future advertising efforts and strategies. In this case, Jamie is expected to conform to his

group role

EZtronics' approach to management is consistent with Theory Y because managers at EZtronics

have created a work setting that allows workers to exercise initiative.

A group will perform poorly due to its failure to change its dysfunctional norms when the members of the group have

high conformity.

The general ability to understand, alter, lead, and control the behavior of other workers is a _____ skill.

human

A group of workers form a(n) _____ so that the members can interact with each other socially both on and off the job.

informal group

Which of the following managerial tasks does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish?

leading

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part each of them plays in achieving organizational goals?

leading

The PRP Company manufactures plastic components. The company has a low level of efficiency and low level of effectiveness, which means it is most likely to produce a

low-quality product that customers do not want.

Ally works on a production line. Her manager has moved several of her coworkers around to achieve the right worker-task specialization and to link people and tasks by the speed of the production line. If successful, the manager will

lower costs

Managers need to empower self-managed teams, provide sufficient autonomy to them, and ensure that its members are motivated in the _____ stage of group development.

performing

A computer manufacturing company employs many workers in different locations to produce certain computer mechanisms. The workers are involved in a _____ task interdependence.

pooled

The manager of a sales group has presented the weekly target on the number of sales her group must achieve. For this particular target to be achieved, she decides to reward the members of her group solely based on the number of sales each member makes. The type of task dependency that will exist in this case is _____ task interdependence.

pooled

Max Weber developed the:

principles of bureaucracy.

The Clear Image Devices Company designs and develops imaging equipment, it has a low level of efficiency and high level of effectiveness, so it is most likely to produce a

product that customers want but that is too expensive for them to buy.

For a self-managed team to be most effective, a manager must

provide training in the required fields to all the team members.

Chris has a job as a sales representative for a pharmaceutical company. The company offers both quarterly and annual bonuses based on performance. The company also has a profit-sharing plan for its employees. This organization follows Fayol's principle of

remuneration of personnel.

Norman recently joined a team of technicians who work face-to-face. The team members have the expertise and experience needed to develop new products. Norman joined a(n)

research and development team

When managers see the need to modify the roles of members within an existing group, members of the group are encouraged to take on additional responsibilities. This is called

role making

A _______ is a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities.

self-managed team

According to Henri Fayol, esprit de corps refers to

shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group.

The human relations movement advocates that

supervisors be behaviorally trained to manage subordinates.

The line of authority in an organization is

the chain of command extending from the top to the bottom of an organization.

Josh works for an advertising company. There are several middle managers, but Josh only receives orders from and reports to one manager. Which of the following principles of management by Henri Fayol fits Josh's relationship with his manager?

unity of command

Carol works for a printing business that offers several services, including printing and copying, bookbinding, and graphic design. The business has a single, comprehensive long-term plan that leads every department. The business is following Fayol's principle of

unity of direction