MGMT 3361 Exam 3 (chp 9 - 12)
___ pay structures have a few pay levels and small differences in pay between levels
Compressed
___ can be best defined as the process of finding, developing, and keeping the right people to form a qualified work force
Human resource management
___ is the relatively stable set of behaviors, attitudes and emotions displayed over time that makes people different from each other
Personality
The primary advantage of structured interviews is its ability to
compare applicants more easily
The primary disadvantage of customer departmentalization is
that it leads to duplication of resources
___ is the unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) are substantially lower rates than others
Adverse impact
If an employer were to use only one type of selection test, which of the following test should he use?
Cognitive ability test
___ consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors
Deep-level diversity
___ can be best defined as a method of subdividing work and workers into separate organizational units that are responsible for completing particular tasks
Departmentalization
The primary benefit of the ___ is that it generally brings about fairer treatment of employees and increases demographic diversity
Discrimination and fairness paradigm
An individual's ___ refers to his or her tendency to respond to situations and events in a predetermined manner
Disposition
___ can be best defined as the loss of high-performing employees who voluntarily choose to leave a company
Dysfunctional turnover
___ is defined as a compensation system in which companies share the financial value of performance gains, such as increased productivity, cost savings, or improved quality, with their workers
Gainsharing
Which of the following statements about decentralization is true
It leads to more satisfied customers and employees
___ is the number, kind, and variety of tasks that individual workers perform in their jobs
Job Design
___ is characterized by simple, easy-to-learn steps, low variety, and high repetition
Job Specialization
Two of the most important results of a job analysis are ___
Job description and job specification
The term ____ can be best defined as the collection of activities that transform input into outputs that customers value
Organizational Process
What are the four dimensions of surface-level diversity that many managers use to form initial impressions which can sometimes lead to discrimination
Physical capabilities, Gender, Race/Ethnicity, and age
The three type of task interdependence are
Pooled, Sequential, and Reciprocal
___ is one of the disadvantages associated with the use of work teams
Social Loafing
Teams should NOT be used when
There is no clear, engaging purpose
___ are best defined as groups of geographically and/or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.
Virtual Teams
A(n) ___ is defined as a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.
Work Team
The purposeful steps taken by an organization to create employment opportunities for minorities and women is called
affirmative action
Which of the following is NOT one of the recommendations for minimizing the occurrence of affective conflict and having a good fight
always resolve issues by consensus
The two basic types of diversity training programs are
awareness and skill-based
Where standardization is important, it is appropriate to
centralize authority
Organizational authority is traditionally characterized by ___
chain of command
With ___ conflict, teams members disagree because their different experiences and expertise lead them to different views of the problem and solutions
cognitive
A key difference between affirmative action and diversity is that
diversity has a broader focus, while affirmative action does not
The primary disadvantage of geographical departmentalization is
duplication of resources
With ___ pay structures, there are big differences from one pay level to another
hiererchical
Croup cohesion tends to be relatively strong at the ___ stage of team development
norming
From a legal perspective, the two kinds of sexual harassment are
quid pro quo and hostile work environment
A manager who wants to give his teams the highest amount of autonomy should select ___
self-designing teams
___ is the degree to which a group member are psychologically attracted to working with each other to accomplish a common objective
social integration
The ___ interview uses only standardized, job-related interview questions that are prepared ahead of time so that all candidates are asked the same question
structured
A drawback of virtual teams is that
their members must learn to express themselves in new contexts
In order to take a step toward ensuring the change of stereotypical beliefs and attitudes, companies should
use diversity pairing