MGMT 3361 Exam 3 (chp 9 - 12)

___ pay structures have a few pay levels and small differences in pay between levels

Compressed

___ can be best defined as the process of finding, developing, and keeping the right people to form a qualified work force

Human resource management

___ is the relatively stable set of behaviors, attitudes and emotions displayed over time that makes people different from each other

Personality

The primary advantage of structured interviews is its ability to

compare applicants more easily

The primary disadvantage of customer departmentalization is

that it leads to duplication of resources

___ is the unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) are substantially lower rates than others

Adverse impact

If an employer were to use only one type of selection test, which of the following test should he use?

Cognitive ability test

___ consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors

Deep-level diversity

___ can be best defined as a method of subdividing work and workers into separate organizational units that are responsible for completing particular tasks

Departmentalization

The primary benefit of the ___ is that it generally brings about fairer treatment of employees and increases demographic diversity

Discrimination and fairness paradigm

An individual's ___ refers to his or her tendency to respond to situations and events in a predetermined manner

Disposition

___ can be best defined as the loss of high-performing employees who voluntarily choose to leave a company

Dysfunctional turnover

___ is defined as a compensation system in which companies share the financial value of performance gains, such as increased productivity, cost savings, or improved quality, with their workers

Gainsharing

Which of the following statements about decentralization is true

It leads to more satisfied customers and employees

___ is the number, kind, and variety of tasks that individual workers perform in their jobs

Job Design

___ is characterized by simple, easy-to-learn steps, low variety, and high repetition

Job Specialization

Two of the most important results of a job analysis are ___

Job description and job specification

The term ____ can be best defined as the collection of activities that transform input into outputs that customers value

Organizational Process

What are the four dimensions of surface-level diversity that many managers use to form initial impressions which can sometimes lead to discrimination

Physical capabilities, Gender, Race/Ethnicity, and age

The three type of task interdependence are

Pooled, Sequential, and Reciprocal

___ is one of the disadvantages associated with the use of work teams

Social Loafing

Teams should NOT be used when

There is no clear, engaging purpose

___ are best defined as groups of geographically and/or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Virtual Teams

A(n) ___ is defined as a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

Work Team

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called

affirmative action

Which of the following is NOT one of the recommendations for minimizing the occurrence of affective conflict and having a good fight

always resolve issues by consensus

The two basic types of diversity training programs are

awareness and skill-based

Where standardization is important, it is appropriate to

centralize authority

Organizational authority is traditionally characterized by ___

chain of command

With ___ conflict, teams members disagree because their different experiences and expertise lead them to different views of the problem and solutions

cognitive

A key difference between affirmative action and diversity is that

diversity has a broader focus, while affirmative action does not

The primary disadvantage of geographical departmentalization is

duplication of resources

With ___ pay structures, there are big differences from one pay level to another

hiererchical

Croup cohesion tends to be relatively strong at the ___ stage of team development

norming

From a legal perspective, the two kinds of sexual harassment are

quid pro quo and hostile work environment

A manager who wants to give his teams the highest amount of autonomy should select ___

self-designing teams

___ is the degree to which a group member are psychologically attracted to working with each other to accomplish a common objective

social integration

The ___ interview uses only standardized, job-related interview questions that are prepared ahead of time so that all candidates are asked the same question

structured

A drawback of virtual teams is that

their members must learn to express themselves in new contexts

In order to take a step toward ensuring the change of stereotypical beliefs and attitudes, companies should

use diversity pairing