MGMT 340 Study Guide

After three months of boot camp, the group of new Marines had learned many skills and developed lifelong friendships. The final week of boot camp, called Marine Week, signaled that this group had reached the ___ stage, and would soon be moving onto their next assignments.

Adjourning

When there is a climate of mistrust, employees

Are less likely to accept change.

The question "What was the best idea you ever sold to a boss or coworker?" would be used in a(n)

Behavioral-description interview

In the leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them.

Path-goal

___ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Performance Management

When the team executes the strategic plan, it is in which stage of development?

Performing

A financial services company with insurance, investments, mortgages, and banking divisions is best characterized as having a

Product Structure

Rosa hired Luis from Cajun College. He was an amazing employee and exceeded all her expectations. The next year, Rosa received an application for a job opening from another graduate from Cajun College. She was very excited to hire another outstanding candidate. Rosa has ___ bias.

Representative

What is the last step of the perceptual process?

Retrieval from memory

___ power, which all managers have, is power that results from a managers' authority to offer praise and pay raises, even promotions to their subordinates.

Reward

According to the simple model of motivation, what is the next step after you choose a type of behavior you think might satisfy the need?

Rewards

Basheer operates a business that smooths and finishes poured concrete floors, sidewalks, driveways, and pool decks. Basheer has been observing and timing each task undertaken by his workers because he would like to increase their efficiency. Basheer is engaging in ___ management.

Scientific

Applications, résumés, interviews, and employment tests are all ___ tools.

Selection

According to ___ theory, competence, autonomy, and relatedness are the primary motivations for behavior.

Self-determination

When much of her work was automated with a new computerized system, Louisa became unsure of her ability to do her job. Nisa, her boss, has been mentoring her to improve her

Self-efficacy

In ___ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.

Self-managed

___ leaders focus on providing increased service to others--meeting the goals of both followers and the organization--rather than to themselves.

Servant

If you completed an online training to improve your empathy, you would be targeting which dimension of emotional intelligence?

Social awareness

A product innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

FALSE A process innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

Which type of communication is highest in media richness?

Face-to-face

After a customer buys a custom cake or receives catering service from For Goodness Bakes, a service representative contacts each customer to conduct a survey. The survey information is a form of output.

False

The term learning organization is used to describe organizations in the educational and nonprofit industries.

False

There are two levels of management in an organization: top and first-line.

False

Victoria, a shift manager in a shoe factory, directly supervises 40 employees on her shift. The 40 workers who report directly to Victoria represent her

Span of Control

The essence of company's strategies. is that organizational culture, structure, and HR practices must align to achieve the

Strategic Human Resource Management

Managers use ___ to visualize how strategic goals relate to one another and to overall firm success.

Strategic maps

___ is the last step in the control process.

Take corrective action if necessary

Kendall frequently spots issues that will affect both her team in Sacramento and their counterparts in San Bernardino. Kendall plays a ___ role by setting meetings with both teams so they can work openly and coordinate smoothly.

Task

Jaco is most motivated when he is able to influence his work environment and decide when and how to complete his work. Which of the following best describes Jaco's motivation?

The autonomy aspect of self-determination theory

Selecting your management approach based on the situation and the people involved is applying

The contingency viewpoint

___ leadership focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.

Transactional

___ leadership helps employees pursue organizational goals over self-interests.

Transformational

___ is the intervention phase of the OD process

Treatment

Abbas enjoys social settings, prefers to talk out problems, and has a direct conversational style. Abbas is an extrovert.

True

During a management workshop, Ishaan, the HR manager, spoke about making decisions related to firing an employee. He said, "I have several rules of thumb that I use to make a decision. First, I ask if it's legal and then if it's ethical." He then laid out several other steps he uses in the decision-making process related to firing. Ishaan's "rules of thumb" are also known as heuristics.

True

Employees who speak up with practical ideas, share their love of their work with others, help out their coworkers, and take care of the company's building and equipment are exhibiting organizational citizenship behaviors.

True

Goal-setting theory suggests that employees can be motivated by goals that are specific and challenging, but achievable.

True

In sexual harassment, the harasser may be a(n) outsider, coworker, supervisor, or someone of the same sex.

True

Jaheem, who owns a hardware store, uses an income statement to show his revenue and expenses over the past three years to potential investors.

True

Mel, Macy, and Maggie work together to achieve a specific purpose, so they are part of an organization.

True

Role ambiguity occurs when a job description and criteria for promotion are vague.

True

Shemar performs planning, organizing, leading, and controlling functions for his organization, so he should be considered a manager.

True

The systems model of change consists of three parts: inputs, target elements of change, and outputs.

True

When brainstorming, you should go for quantity over quality.

True

In the ___ stage of Kurt Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.

Unfreezing

The two core principles of TQM are

Uniform focus on delivering customer value, and continuous improvement of work processes

When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. This means the hiring manager used ___ interviews.

Unstructured

According to expectancy theory, your ___ is low if you don't think a bonus or raise is going to be big enough to justify working evenings and weekends

Valence

Employers must consider an employment test's ___ measure. Meaning whether or not it measures what it purports to

Validity

A ___ is a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways.

Change agent

A ___ is a graph of decisions and their possible consequences

Decision Tree

When Bedisa is analyzing underlying causes, she is engaged in:

Diagnosis

According to equity theory, which type of justice reflects the perceived fairness of how resources and rewards are distributed or allocated?

Distributive

Workers who face discrimination in their jobs in the United States can file a complaint with the

Equal Employment Opportunity Commission

The metaphor for an invisible barrier preventing women and minorities from being promoted to top executive jobs is: the steel curtain.

False. The glass ceiling is the metaphor for an invisible barrier preventing women and minorities from being promoted to top executive jobs.

Georgie's Orchards, a firm that grows, processes, and cans peaches, uses a ___ structure that separates workers based on their tasks or special skills.

Functional

Some examples of other countries. are companies selling products, operating factories, and collaborating with partners in other countries

Globalization

Which of the following exemplifies a communication channel that is outside the organization's formal structure and does not follow the chain of command?

Grapevine

Terrence's team is very close and tends to agree on most decisions with little discussion. Terrence should be concerned about

Groupthink

Colin, who is a paralegal for a powerful Manhattan law firm, likes the fast pace of his work and the fact that things are always changing there. Colin can be said to

Have a high tolerance for ambiguity

Abraham Maslow's listing of physiological, safety, love, esteem, and self-actualization needs, and his belief that some of these needs must be satisfied before others, was proposed as the

Hierarchy of Human Needs

The chain of command is also known as the

Hierarchy of authority

A company that works to create a culture that encourages rank-and-file employees to make suggestions, question the status quo, and also measure employee growth, is developing which perspective of the balanced scorecard?

Innovation and learning perspective

In their___ roles, managers interact with people inside their work units; while solving problems is part of their ___ roles

Interpersonal;Technical

Which of the following is a good tip for being an effective writer?

Keep it simple; use short words, sentences, and phrases.

To be effective, a leader must understand ___ the personalities. Aspects of the organization such as values, attitudes, and personalities

Leading

When Ramiro inspires his employees to do their best to help the organization meet its goals, he is

Leading

When it is being used to make a telephone call, your smartphone is an example of which part of the communication process?

Medium

When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ___ which is defined as any disturbance that interferes with the transmission of a message.

Noise

Which models of decision making describe how managers actually make decisions?

Nonrational

Although ___ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

Norms

A company dress code and award ceremonies would be part of

Observable Artifacts

A(n) ___ is a system of consciously coordinated activities or forces of two or more people

Organization

The organizational development (OD) process has three steps: ___ accompanied by feedback.

diagnosis, intervention, and evaluation

According to Victor Vroom, the three primary elements that determine how willing an employee is to work hard at tasks important to an organization are

expectancy, instrumentality, valence

To explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages. Choose the correct three.

unfreeze, change, refreeze