MGMT 351 Test 2

What are some of the managerial challenges related to globalization? (Select all that apply.)

Aggressive international competition Economic power shifts

What are some of the managerial challenges related to outsourcing and/or offshoring? (Select all that apply.)

Cheaper labor markets Translation issues Knowledge loss

Which of these are some of the general environment forces? (Select all that apply.)

Ethical Sociocultural Technological

What are some of the managerial challenges related to customer service? (Select all that apply.)

Exponentially larger repercussions of poor customer service Accurate customer profiling

What are some of the managerial challenges related to economic turbulence? (Select all that apply.)

Furloughs Maintaining morale

Which of these are some of the general environment forces? (Select all that apply.)

Global Economic Demographic

What are some of the recent issues and concerns that are influencing the business environment? (Select all that apply.)

Global power shifts Financial crises Increased social networking issues

What are some of the managerial challenges related to technology? (Select all that apply.)

Increased online commerce Use of artificial intelligence

Which of these is one of the demographic trends in the United States related to age?

Increasing percentage of people in the country who are older

What are some of the issues influencing the current business environment? (Select all that apply.)

Information delivery Communication shifts Sustainability concerns

What are some of the managerial challenges related to outsourcing and/or offshoring? (Select all that apply.)

Knowledge loss Translation issues Cheaper labor markets

Which of the following are reasons members of the Baby Boomer generation are predicted to wait until they are age 66 or older to retire? (Select all that apply.)

Lack of retirement savings Strong work ethic

Which of these is true regarding the importance of the management role in the current business environment?

Managers today work in a completely different world than they did just a decade ago.

What are some of the managerial challenges related to diversity? (Select all that apply.)

Open discrimination Allocation of benefits

Select the general demographic trends in the United States. (Select all that apply.)

Population growth of more than 50 million people between 2000 and 2020 Projected U.S. population total of almost 355 million by 2030

What are some of the managerial challenges related to ethical management? (Select all that apply.)

Pressure to maximize profitability Difficulty maintaining ethical standards

Which of these managerial challenges are related to innovation? (Select all that apply.)

Re-invigorating stagnant profit sources Inventing new ways to be profitable

Which of the following are characteristics of the Baby Boomer generation? (Select all that apply.)

Represent almost 30% of the population Predicted to defer retirement until they are at least 66 years old

Which of these are some of the components of the task environment? (Select all that apply.)

Special interest groups Distributors Customers

Which of these are some of the components of the task environment? (Select all that apply.)

Suppliers Government Mass media

What are some of the managerial challenges related to sustainability? (Select all that apply.)

Weaving social responsibility into the firm's strategy Operating in a way that is not harmful to future generations

Select all of the demographic trends in the United States related to sex.

Women graduating from college at a higher rate than men More women holding positions of responsibility in organizations than in previous years

Increasingly non-traditional schedules and increased drive and autonomy are some of the managerial challenges related to ______.

a changing workforce

A labor union is defined as ______.

a legal representative of a group of workers

Emotional spillover is defined as a situation that occurs when ______.

a negative or positive emotion carries over from home to work or from work to home

Buffering is defined as ______.

absorbing uncertainty from an organization's environment so it can perform efficiently

Diversity management is defined as ______.

actions taken by organizations to promote greater cooperation among employees from different backgrounds to make them feel comfortable within the organization's structure and workplace environment

Having one parent or guardian home at all times with the couple's children, with one person working standard hours and the other working non-standard hours, is known as ______.

an off-shift arrangement

The workforce is defined as the people who ______.

are available for work in the most general sense

Stereotypes are defined as the ______.

beliefs we have about a group of people, which are generalized to individual members of that group

A dual career couple is one in which ______.

both parties in a relationship earn an income and exhibit high commitment to their work roles

Absorbing uncertainty from an organization's environment so it can perform efficiently is known as ______.

buffering

Inclusion in the workplace is defined as ______.

building true appreciation of the value of differences among people and the creation of an environment that makes all people feel they are valued and essential to the organization

When one partner experiences the emotions of the other partner, there is emotional ______.

crossover

Accurately profiling customers and dealing with exponentially larger repercussions of poor interactions with consumers are among the managerial challenges related to ______.

customer service

Differences among group members in terms of characteristics that cannot be observed very easily, but that become clearer through the experience of working together, are known as ______.

deep-level diversity

There are managerial challenges related to a changing workforce because today's workforce is increasingly ______. (Select all that apply.)

demanding autonomous

Deep-level diversity is defined as ______.

differences among group members in terms of characteristics that cannot be observed very easily, but that become clearer through the experience of working together

Functional flexibility is defined as ______

different knowledge, skills, and abilities within the workforce, which can be applied when the situation requires them

Diversity is defined as ______.

different personal characteristics that set individuals apart in the workplace, such as gender, age, race, religion, or sexual orientation

The allocation of health and retirement benefits, as well as open discrimination, are two managerial challenges related to ______.

diversity

Surface-level diversity is defined as ______.

diversity regarding fairly observable characteristics including race, ethnicity, sex, and age

Pay cuts and benefit reductions are among the managerial challenges related to ______.

economic turbulence

The ways in which organizations monitor what is happening in the environment are known as ______.

environmental analysis

Regaining trust and increased scrutiny are managerial challenges related to ______. (Select all that apply.)

ethical management

Hybrid entrepreneurship is defined as ______.

experimenting part-time with self-employment before fully leaving the salary and security provided by traditional employment

A system of working a set number of hours, with the starting and finishing times chosen within agreed-upon limits by each employee, is known as ______.

flextime

Increased intense international competition and huge shifts in world economic power are some of the managerial challenges related to ______.

globalization

When people are hired with an unknown end point to their employment with a specific organization, this is known as ______.

indefinite employment

Workers who perform specific duties for a client and have independent oversight over their own work are known as ______.

independent contractors

Re-energizing lagging profit sources and coming up with new ideas for being profitable are among the management challenges related to ______.

innovation

A legal representative of a group of workers is a ______.

labor union

The management role is important in the current business environment because effective management can lead to ______. (Select all that apply.)

long-term social benefits for the firm long-term financial benefits for the firm positive exposure in the press

Moving on to work for another organization is known as ______.

mobility

The number of workers that a company employs at a given point in time is known as ______.

numerical flexibility

A specific form of outsourcing that sends work to other countries is known as ______.

offshoring

Emotional crossover is defined as a situation that occurs when ______.

one partner experiences the emotions of the other partner

The factors, forces, and groups, both inside and outside an organization, that affect everyday activities are called the ______.

organizational environment

Subcontracting with outside vendors to provide specific services, thereby freeing up the organization to focus on other activities in-house is known as ______.

outsourcing

Loss of American jobs and loss of knowledge are among the managerial challenges related to ______.

outsourcing and offshoring

Indefinite employment is defined as a situation that occurs when ______.

people are hired with an unknown end point to their employment with a specific organization

Telecommuting occurs when employees ______.

perform all or part of their work tasks at home or off-site at a location different than the office

Families with middle-age parents who are responsible for the care of their older parents as well as their own children are known as ______ families.

sandwich

Any individual or group who is affected by the organization is known as a ______

stakeholder

Beliefs we have about a group of people, which are generalized to individual members of that group, are known as ______.

stereotypes

Diversity regarding fairly observable characteristics including race, ethnicity, sex, and age is known as ______.

surface-level diversity

Building social responsibility into strategy and operating in a way that does not hurt future generations are among the managerial challenges related to ______.

sustainability

Increasing reliance on artificial intelligence and pressure to move commerce online are among the managerial challenges related to ______.

technology

Individuals whose employment (whether full- or part-time) is meant to be short-term, ending when the organization no longer needs their services, are known as ______

temporary workers

The internal environment is defined as ______.

the elements that occur within an organization, such as strategy, culture, technology, policies, procedures, and intellectual capital

A labor market characterized by temporary and freelance contract work rather than permanent jobs is known as ______.

the gig economy

Numerical flexibility is defined as ______.

the number of workers that a company employs at a given point in time

A compressed workweek is defined as ______.

the opportunity for employees to work the same number of hours over fewer days

Globalization is defined as ______.

the relative standardization that exists around the world; and when an organization views the entire world as its theater of operations

Environmental analysis is defined as ______.

the ways in which organizations monitor what is happening in the environment

Temporary workers are defined as ______.

workers who might work either full- or part-time, but whose employment is not meant to be long-term; it ends when the organization no longer needs their services

The people who are available for work in the most general sense is the definition of ______.

workforce