MGMT 363 - chapter 5

sabbatical

A paid or unpaid leave of absence provided for study and research, travel, community service, or personal renewal is known what type of situation?

challenge

According to research, employees who experience higher levels of ______ stressors tend to have higher levels of organizational commitment.

Nonwork Hindrance - Work-family conflict

After staying at home with her child for almost three years, Simone has returned to work. Now she is continually pulled between family and professional obligations and feels as if she is disappointing both her family and her employer. This is an example of a what kind of stressor?

behavioral

Becky is trying to finish her online assignments before the midnight deadline, and her computer network suddenly goes down. She becomes so upset that she throws her textbook across the room. What type of coping mechanism does Becky display?

emotion

Bettina has had a miserable day at work. However, she tells herself that, as bad as her job is, she's lucky that she has a job when the economy is weak and unemployment is high. Bettina is displaying ______-focused coping behavior.

negative life events

Divorce or the death of a close family member are events that would be considered what type of stressors?

burnout

Emilie has worked as an animal control officer at the county animal shelter for years and the constant stress has finally caught up with her. She is continually exhausted and has reached the point where she doesn't care about her job and is disillusioned with everything. Emilie is experiencing _______ due to this prolonged stress.

emotional

Galen observes a coworker start crying after a phone conversation. She goes over to her, puts an arm around her shoulders, and asks, "Would it help to talk about it?" Galen is providing ______ support to her coworker.

stress

High-level executives and managers often feel physical and mental effects due to the ______ that their demanding jobs cause.

negative; positive

Hindrance stressors most often trigger ______ emotions, whereas challenge stressors most often trigger ______ emotions.

stress audit

In a(n) ______ ______, managers study the positions in their workplaces to determine if stress is negatively impacting the workplaces.

when they view the stressor as a challenge

In which of the following situations would most people feel the most control over a situation?

problem

Iris gets stressed out when she shops at a crowded supermarket, so she changes her schedule to shop early in the morning when the store isn't as busy. Iris is using ______-focused coping to deal with the stressor.

ambiguity

Jason is frustrated with the group project that is due in his organizational behavior class. His team hasn't met to discuss who is going to do which portion of the project and no deadlines have been set. Jason is experiencing role ______ with this project.

time pressure

Keyara does her best work when she has a tight deadline for a project because she focuses instead of being distracted. This is an example of what type of work challenge stressor?

physiological

What kind of strains result from stressors affecting the healthy or normal functioning of the systems of the human body?

primary appraisal

When stressors enter our lives, our bodies quickly judge situations and decide whether or not they are stressful. What is the name of this process?

hard-driving and competitive constant sense of urgency

Which of the following are behavior characteristics exhibited by individuals with the Type A Behavior Pattern?

behavioral

Ricardo's job has been enormously stressful over the past few months. As a result, he has started smoking again, despite the fact that he had quit years ago. This is an example of a(n) ______ strain.

family time demands

Scott believes in making every moment count. In addition to owning his own successful business, he coaches his son's Little League team and volunteers with his wife at the humane shelter. What type of challenge stressor is Scott experiencing?

compressed workweeks, flextime, telecommuting

Supportive practices that help employees manage and balance their role demands include which of the following?

stressor

Deon's company has announced that it plans to lay off 30% of the workforce by the end of the month. This announcement is known as a ______ because it creates stress.

psychological

Dester's company announced that it would be cutting 30% of the workforce by the end of the quarter. Since then, Dester has been depressed and anxious. Dester is suffering ______ strains as a result of his employment situation.

appraisal

The transactional theory of stress attempts to explain stress in terms of three components: perception, ______, and response.

benign

People consider ______ job demands less stressful.

hindrance

People who experience higher levels of ______ stressors tend to have lower levels of organizational commitment.

secondary

Primary appraisal answers the question "Is this stressful?" and __________ appraisal poses the question "What should be done?"

stress

Psychologists use the term _________ to describe a state of mental or emotional tension resulting from adverse or demanding circumstances.

the nature of the stressors the personality type of the employee how much social support the individual receives

What are some factors in determining why employees experience differing levels of stress?

Employee assistance programs, Health and wellness programs

What are some organizational practices designed to reduce strains on employees?

whether they believe the strategies have a good chance to succeed

What is one major factor people consider when choosing coping strategies?

health and wellness programs

What is the term for employer practices that are intended to help employees with personal problems, such as alcohol and drug dependencies, financial problems, or marital difficulties?

strains

What is the term for negative consequences, such as headaches, depression, or compulsive behaviors, that can occur when people do not have the ability to deal with stress?

coping

What is the term for the actions and beliefs people use to face stress and the emotions caused by stress?

work responsibility

What is the term for the amount of obligations a worker has regarding others?

Presenteeism

What is the term for the phenomenon in which workers are on the job but are not fully functioning due to illness or other medical conditions?