MGMT 365 Chapter 4 Connect Quiz

Work-Flow Design

is the process of analyzing tasks necessary for production of a product or service, prior to assigning tasks to a particular job category or person

Work-Flow Analysis

is useful in providing a means for managers to understand all tasks required to produce a high-quality product and the skills necessary to perform those tasks - Work output - Work processes - Work input

The Position Analysis Questionnaire (PAQ) contains 194 items that represent work behaviors, work conditions, and _____.

job characteristics

When compared to employees in larger sub-units, those in smaller sub-units experience

less distance between themselves and others in the unit.

Divisional structures are characterized by

low levels of centralization.

Decision-making autonomy, task significance, and interdependence characterize the _____ approach to job design.

motivational

Batch Work Methods

use large groups of low skilled employees to churn out long runs of identical mass products stored in inventories for later sale

Four Approaches to Job Design

Mechanistic, Motivational,Biological,Perceptual

Three Dimensions to Describe Teams

Skill Differentiation, Authority Differentiation, Temporal Stability

Mechanistic Approach

Specialization, Skill Variety, Work Methods autonomy

Functional

functional departmentalization high level of centralization high efficiency inflexible insensitive to differences across products,regions and clients

In an organization that has a functional structure, a centralized decision-making mechanism

helps in the resolution of conflict between sub-units. High levels of centralization tend to go naturally with functional departmentalization. The opportunity for finger-pointing and conflict between sub-units that fundamentally do not understand the work that other sub-units do creates the need for centralized decision-making to manage potential disputes.

Job analysis aids the performance appraisal process by

identifying the behaviors and results that distinguish effective performance from ineffective performance.

Divisional

workflow departmentalization low level of centralization semi-autonomous flexible and innovative sensitive to differences across products, regions and clients

_____ is the degree to which work units are grouped based on functional similarity or similarity of work flow.

Departmentalization

Two Dimensions of Organization Structure

Centralization and Departmentalization

Motivational Approach

Decision-making autonomy Task significance Interdependence

Which of the following is true of sub-units within an organization?

Employees within larger sub-units experience reduced feelings of individual accountability. Many organizations try to keep the size of each sub-unit small enough that people within the sub-unit feel like they can make a difference and feel connected to others. People within very large sub-units experience reduced feelings of individual accountability and motivation, which hinders organizational performance.

_____ is concerned with examining the interface between individuals' physiological characteristics and the physical work environment.

Ergonomics. Ergonomics is concerned with examining the interface between individuals' physiological characteristics and the physical work environment. The goal of this approach is to minimize physical strain on the worker by structuring the physical work environment around the way the human body works.

Which of the following disadvantages is an organization with a functional structure most likely to face?

Lack of sensitivity toward subtle differences in products or clients

Six Sections of PAQ

Information input Mental processes Work output Relationships with other persons Job context Other characteristics

Which of the following best describes centralization?

It is the degree to which decision-making authority resides at the top of the organizational chart.

Which of the following best describes work-flow design?

It is the process of analyzing the tasks necessary for production of a product.

Perceptual-Motor Approach

Job Complexity, Information processing, equipment use.

Three Kinds of Waste

Movement that creates no value • Overburdening of specific people or machines • Inconsistent production that creates excessive inventories

Biological Approach

Physical Demand, Ergonomics, Work Conditions

Job analysis is the process of getting detailed information about a job

Position Analysis Questionnaire (PAQ) Occupational Information Network (O*NET)

Organizations focus on facilities and systems during the _____ stage in a work-unit activity analysis.

equipment

Job complexity, information processing, and equipment use are major elements of the _____ approach to job design.

perceptual.Job complexity, information processing, and equipment use are major elements of the perceptual approach to job design. The perceptual-motor approach to job design focuses on designing jobs such that they do not exceed people's mental capabilities and limitations.

Providing a written justification for why an employee who has performed ineffectively should be disciplined is a part of _____.

performance appraisal

Lean Production

refers to processes that emphasize manufacturing goods with minimum amount of 2me, materials, money and people to leverage technology and flexible, well-trained and skilled personnel to produce more custom products for less

Organization Structure

refers to the stable and formal network of ver2cal and horizontal interconnections among jobs that constitute the organization