MgMt 371 Final Exam

c. the glass ceiling

A gender-related problem that many organizations face today is called

The process by which the manager identifies and then tries to eliminate as many of the negatives 3/4 factors that will make the job of change more difficult as possible is called

c. force-field analysis

Which kind of reinforcement involves providing a desired outcome in the presence of desirable behavior?

c. positive

Fred is in the Army. He saw a couple major motion pictures that took place in Iraq. They were so inaccurate, he refuses to see another war movie. He now things all Hollywood producers are left-wing zealots. Fred is using

c. stereotyping

According to the planning process described in the text, operational plans flow directly from

c. tactical plans

Which of the following BEST describes the situational view of the organization design?

c. the appropriate organization design depends on the circumstances

When managers let people who will be affected by an impending change know the reasons for the change, the ___ stage of the Lewin model of organization change has been reached.

c. unfreezing

Weber's guidelines for bureaucratic design include

d. a clear chain of command

According to Herzberg's two factor theory of motivation, which of the following is a motivator?

d. an opportunity to show what you can do

When a board of directors chooses an internal candidate for CEO it reduces resistance to change because employees already know more about the boss. this is a form of

d. education and communication

Charlie believes "let go and let God." Charlie has a

d. external locus of control

The pizza place makes only pizza and sells only pizza, drinks, and prepackaged snacks. This is an example of the _______ organizational design.

d. functional (U-form)

an organization design that is mechanistic

e. none of these choices

Comcast launched TV one, a station geared to African Americans who are 24 to 54 years old. It does not offer much hip hop. The program selection is part of Comcast's plan.

e. operational

A____ of Choice Waste Management could be to expand operations in two or more countries this year.

e. strategic goal

______ exists when the economic value together is greater than the value of the parts.

e. synergy

______ is part of an organization's general environment.

e. technology

New York passed a law requiring no smoking in bars and restaurants. Owners who pressure bartenders and waiters to sell to people who are smoking in order to keep profits high are taking a ______ stance toward social responsibility.

b. obstructionist

b. the management uses a closed-door policy

An organization could have a high level of intergroup conflict if

b. systems flexibility

The ______ argument supports the idea that if managers work effectively with a diverse group the organization as a whole will respond more effectively to its changing environment.

c. cost

When an organization effectively manages diversity, absenteeism decreases, turnover is reduced, and productivity increases. These results are suggested by the _______ argument

a. full structural integration

When the external labor market's composition is reflected by that of an organization,______ has occurred.

Gerald is about to cook dinner and discovers he is missing an ingredient. He can switch to a new recipe, substitute an ingredient, or create something completely new. He is currently in which step of the motivation prices?

a. Choosing a behavior that satisfies the need

A wide span of management produces

a. a flat organization

______ strategies in the Miles and Snow model represent a middle-of-the-road approach to business strategy.

a. analyzer

Goals are classified according to their_____ when the terms quality, productivity, and innovation are applied to them

a. area

Organization______ refers to the manner in which an organization's structural components are arranged to manage the total organization.

a. design

Darin, the human resources manager of a local firm, makes sure that the firm is paying men and women the same if they are doing the same job. The leg an constraint that he is abiding by is the

a. equal pay act.

Nora is chief legal counsel for Mido Waste. She has _____.

a. functional authority

Vera Bradley makes fashion accessories. It releases four new patterns four times a year. The new patterns are an example of a ______ innovation.

a. incremental

Which of the following approaches to organization design automatically creates lateral relationships?

a. matrix

corinne observed her company laying people off without notice or explanation. Her _______ will likely decrease.

a. organizational commitment

The extent to which the contributions made by an individual match the inducements offered by the organization is referred to as the

a. person-job fit

Many college students work as interns over the summers. Some are offered employment upon graduation. Internships can be a

a. realistic job preview

The starting point for all job design activities is determining the level of desired

a. specialization

The idea that organization change may have substantial effects extending far beyond the area in which the change actually takes place relates to one of the integrative management theories presented earlier in the text. What is that theory?

a. systems theory

According to the expectancy model, performance is a result of

a. valence

According to the text, performance is basically determined by

b. ability, motivation, and environment

You are reading a document with the following information: "workers will work in an office environment using a computer. Some lifting will be involved but will not exceed five pounds." you are reading part of a job

b. description

Which of the following is NOT a characteristic of organic organization?

b. high level of specialization

IBM has an internal program called Master Inventor that provides great recognition and reward to potential entrepreneurs from any level of the organization who propose a new product idea. The master inventor program supports

b. intrapreneurship

Stacey complains constantly. The world has never been fair to her. This is known as

b. negative affectivity

General Motors launched a contest for independently produced Sugar Bowl ads for Chevrolet. The contest is an example of a _____ change.

b. planned

Ingrid is excited about her new job. She thinks it will be exciting, fulfilling, and rewarding, and will allow her the standard of living she is looking for. She has made a _____ with her new employer.

b. psychological contract

Workers in a McDonalds are trained to cook, clean, fill drinks, take orders, and fill orders. During a shift they work each job for one hour. This is an example of job

b. rotation

Many builders are using fiber-cement siding to build houses. This siding is best painted with a soy-based, environmentally friendly paint. Most paint is not biodegradable because it is made with petroleum solvents. A builder who decided to build a subdivison with 500 homes and paint each with the soy-based paint would be an example of which general area of social responsibility?

b. the natural environment

Which of the following statements relative to the theory and practice of management is TRUE?

b. the value of theory is that it provides a systematic framework for management activities

The _____ is the extent to which new competitors can easily enter a market or market segment.

b. threat of new entrants

Wegman's has a reputation for paying higher than the prevailing wages in its industry. This is an example of a _______ decision by its management.

b. wage-level

Scientific Management evolved at dawn of the twentieth century because

b. worker efficiency was low

Which of the following statements does NOT describe an advantage of product departmentalization?

c. Administrative costs are lower

A person's ability to get along with others in an organization is known as

c. agreeableness

Gary retired. He misses his friends from work. Retirement is not fulfilling which level of need in Maslow's hierarchy?

c. belongingness

A preemployment test that requires applicants to perform the same kinds of tasks as they will actually do on the job will have high

c. content validity

Which of the following strategies would generally follow a bureaucratic design?

c. defender

One of the common complaints of special education teachers is that they are not allowed to teach because of all the paperwork they are required to fill out and keep current. they once only had to teach, but now they have many other duties that they dont feel they are doing anything well. In this case, ____ did not produce satisfied workers.

d. job enlargement

Which of the following statements about management is TRUE?

d. management exists in organized crime and street gangs

Which of the following statements BEST reflects the proper approach to goal setting?

d. managers should set goals for their own level in the organization

The ______ of the National Park Service is "to promote and regulate the use of the national parks which purpose is to conserve the scenery and the national and historic objects and the wildlife therein and to provide for the enjoyment of the same in such a manner and by such means as will leave them unimpaired for the enjoyment of future generations."

d. mission statement

Total sales, budget expenditure, and the number of claims processed are all examples of

d. objective performance appraisal criteria.

Which of the following labor regulations could have potentially prevented a 2006 mine accident in West Virginia that killed 11 miners?

d. occupational safety and health act

Decisions that are routine and deal with situations in which the factors are familiar and have occurred in the past are called _____ decisions.

d. programmed

Elton Mayo conducted experiments at Western Electric's Hawthorne plant from 1927-1932. He discovered that

d. social pressure was more important than financial incentive

A company that sells name and addresses for direct mail and internet marketing has subcontracted out the research and development procedures for putting together mailing lists. It has a small sales force, but uses a telemarketing company to locate businesses that are prospects for its mailing lists. Which of the following terms BEST describes its organization design?

d. virtual organization

The Sarbanes-Oxley Act requires the ____ to vouch for the truthfulness and fairness of the firms financial disclosures.

e. CEO, CFO, and COO

rose Marie's boss tells her what to do, not how to do it. which of the following statements is TRUE?

e. Rose Marie apparently has a high degree of autonomy in her job.

Jill enjoys a challenge. She never stagnates. If work is not providing enough growth, then she will train for a marathon. She is working on her _____ needs.

e. achievement

Someone's ethical standards are developed as a child in response to his or her

e. all of these are correct

Which of the following is an example of an organization?

e. all of these choice

An organization implementing a prospector strategy needs to

e. all of these choices

Goals can

e. all of these choices

Machiavellianism is

e. all of these choices

The internal environment of a corporation consists of

e. all of these choices

Employees for the Blind and Dyslexic met at a minor league baseball game to do an offsite meeting and enjoy a relaxed, friendly environment. which bureaucratic characteristic does this violate?

e. an appropriate social distance between supervisor and subordinate

Some employers have instituted a ____. This allows employees, within limits, to choose a benefit package that best suits their own needs.

e. cafeteria benefits plan

The opposite of micromanaging is

e. delegation

Which of the following is NOT a type of intervention or activity commonly used in organization development?

e. external recruitment

The age Discrimination in Employment Act

e. outlaws discrimination against workers older than 40

Laundry is never done. Unless it is done naked, doing laundry creates more work. Laundry lacks ______.

e. task identity

c. can be conceptualized as a continuum

Diversity

b. a manager can reduce employee absenteeism and turnover by learning how to manage diversity and multiculturalism

Which of the following statements about the cost argument for diversity is TRUE?

e. organizations with diversity and multiculturalism are better able to understand different market segments than are less diverse organizations

Which of the following statements about the marketing argument for diversity is TRUE?

d. organization culture

_______ is the set of values that helps its members understand what the organization considers important.

Social media impacts the amount of mail sent through the U.S. Postal Service. This is an example of _______.

a. competitors

Under U.S. law, it is illegal for a U.S. firm operating in a foreign country to pay bribes to get what it needs. Natives of some of those same countries consider the payment of bribes to be perfectly acceptable. Which of the following influences may account for this difference?

a. cultural differences

Which of the following statements best describes bounded rationality?

a. decision makers are limited by having incomplete information as well as by their values, unconscious reflexes, skills, and habits.

_____ is the act of choosing one alternative from many.

a. decision making

When the manager knows what the alternatives are and the probabilities associated with each alternative are guaranteed, the manager is experiencing

a. decision making under risk

which of the following describes one of the reasons for the establishment of the European Union?

a. eliminate trade barriers between member countries

When evaluating decision alternatives, the first question to be asked is whether an alternative is within the realm of probability and practicality for the organization. This refers to which of the following alternative evaluation criteria?

a. feasibility

______ is the least risky type of international business in which firms usually become involved.

a. importing/ exporting

Using the boston consulting group matrix, SBU's are classified on the basis of

a. market share and market growth rate.

AirTran airlines has an airplane fleet that is older than those owned by other airlines. this is a potential ______ because it can give the company an image of poor quality or unsafe planes.

a. organizational weakness

Many organizations allow employees to work remotely using the technology. The organization saves money on real estate. This is a(n) ________ function of management.

a. organizing

Which of the following correctly lists all of the basic management functions?

a. planning and decision making, organizing, leading, and controlling

A single use plan that has more narrow scope than a program is called a

a. project

3m is a highly innovation firm that is constantly seeking new markets and is oriented toward growth and taking risks. It uses a ______ strategy

a. prospector

In which of the following industries are you most likely to find small business success?

a. retailing

______ plans are the operational plans that are broadcast in focus and have the longest time frame.

a. strategic

Groups that are used to develop a consensus of expert opinion without the members of the group ever meeting face to face are called _____ groups.

b. Delphi

At 3m researchers are encouraged to generate a significant part of the company's income from new product development. The managers are evaluated on the degree to which they meet this standard. What model of organizational effectiveness does this represent?

b. Goal approach

Which of the following is the MOST important action that top managers can take to promote ethical behavior?

b. adhere to ethical standards themselves

A purchasing agent is an example of a

b. boundary spanner

Which of the following describes an entrepreneur?

b. chad olsen, who hired a consulting firm to research his business idea and help him set up Help-Doc, which he now manages

Which of the following decision-making models is a prescriptive model?

b. classical

A _____ is an informal group allied together for a common purpose.

b. coalition

when a locally owned construction firm fears new competition from a national chain such as Toll Brothers moving in, it is experiencing a change in its

b. external environment

Geert Hofstede identified all of the following fundamental differences that can be used to characterize people in different cultures EXCEPT

b. global orientation

In which of the following industries are small businesses typically poorer performers than large businesses?

b. manufacturing

When a local manger is given autonomy and responsibility in dealing with job design, he or she has freedom in global

b. organizing

Robert Owen (1771-1858), a british industrialist, recognized the importance of the human aspect of production. Owen believed workers deserved all EXCEPT which of the following?

b. paid time off

competitive rivalry would be exemplified by

b. price wars

Which activity in developing a business plan is the most important?

b. researching the market

The least environmental uncertainty is faced by organizations with a ______ environment.

b. stable and simple

Google set a _______ goal to purchase Motorola Mobility.

b. strategic

When HTC offered the first cell phone with a button dedicated to Facebook, it was responding to changes in the environmental dimension.

b. technological

Which interpersonal role involves serving as a link among people?

c. Liaison

Hurricane Irene was forecast to hit the Mid-atlantic/northeast about a week before it arrived. The plan to evacuate the Outer Banks of North Carolina was a _____ plan.

c. action

Which of the following would have the LEAST to worry about in the terms of the threat of new entrants?

c. airline jet manufacturer

In a scandal at Tyco, shareholders sued the _____ for negligence in failing to monitor properly.

c. board of directors

Which of the following statements is NOT one of the arguments offered in favor of social responsibility?

c. business executives are uniquely qualified to make decisions such as these.

Peggy Patterson works in the accounting department. One of her main functions is to determine the costs associated with each component of new sales contracts. How would Mintzberg classify the role Patterson is fulfilling?

c. decisional

Chaparral Steel is so efficient in its steel production and casting processes that it is only U.S. steel producer that regularly exports its products to Japan. This is an example of Chaparral Steel's

c. distinctive competence

Target is a discount retailer with cleaner stores, more customer service, and more current fashions. Target uses a _______ strategy.

c. focus

The most significant disadvantage to franchising as a means of acquiring a business is

c. high start up costs

Middle managers spend most of their time

c. implementing plans of top managers

All of the following are physical resources EXCEPT

c. labor used in production

Theory X managers believed workers are

c. lazy

Four general contribute to the failure rate of small businesses. Which of the following is NOT one of those factors?

c. low start up costs

When two or more firms combine to form a new firm, it is called a

c. merger

When editors ensure authors meet a deadline, the editors are working in which functional area?

c. operations

What is the most common source of funds of entrepreneurs?

c. personal financial resources

The National Organization of Women works to influence legislators to support NOW's positions. NOW is

d. Lobbyist

The decision by GE to do business, through subsidiaries, with Iran would have been made at what organizational level?

d. Top management

Transfair USA promotes fair trade programs so farmers in delveloping countries can earn enough wages to afford adequate nutrition and basic health care. Transfair is trying to change the _____ environment of international management.

d. economic

A _______ strategy is a pattern of action that develops over time in an organization in the absence of missions and goals, or despite missions and goals.

d. emergent

The degree of_______ is the extent to which the organizational environment is relatively simple or complex.

d. homogeneity

Satellites, shipping ports, railroads and airports are part of a nation's

d. infrastructure

_______ justice relates to the degree of fairness people see in how they are treated by others in their organization.

d. interpersonal

A jihadist called for a violent attack on David Letterman after the comedian made fun of Al Qaeda leaders. Letterman rarely makes a single show without making fun of American Leaders. This is an example of differences in the _________ dimensions.

d. sociocultural

Plans that have an intermediate time horizon and are concerned with getting things done are called _____ plans.

d. tactical

Business level strategy focuses primarily on

d. the areas in which the firm may have an advantage and how much various organizational parts enhance each other.

Which of the following statements about the role of education in management is TRUE?

d. the primary advantage of a college education to managers is that a person can become familiar with current research and thinking on management

The most significant change in small business is

d. the rapid emergence of electronic commerce.

Which of the following is NOT an activity associated with the management function of leading?

e. checking on the quality of finished products

Managers at LEO corporation scrutinize problems until they have all of the information they feel they need to make a decision and discuss every alternative while focusing on facts and eliminating assumptions. Which decision-making model does this most closely assemble?

e. classical

European wine producers from regions such as Chablis, Chianti, and Bordeaux set a goal of increasing sales. The ran into _____. Their wine name was already registered in some countries.

e. constraints

The correct sequence in which a manager should accomplish the four basic management functions

e. depends of the prevailing circumstances

The general environment of organizations have all EXCEPT which dimension?

e. domestic

The first step for the entrepreneur in planning his or her business is to

e. engage in self-analysis