MGMT 3720 CHAPTER 14,15,16,17

According to the​ video, conflict resolution and negotiation are impacted by a number of different variables. According to the​ text, which of the following represents individual differences that influence the negotiation​ process? A. Gender differences B. Communication differences C. Problem solving differences D. Collaboration differences E. Preparation and planning differences

A. Gender differences

According to the​ video, what is likely to occur if you try and avoid all potential conflict in the​ workplace? A. You will be viewed as someone who does not have leadership potential. B. You will be promoted to a leadership position. C. You will be seen as easy to work with. D. You will receive a raise in salary. E. You will be promoted and receive a raise in salary.

A. You will be viewed as someone who does not have leadership potential.

The video defines conflict as​ ___________________. A. an unexpected change in circumstance B. inability of employees to get along C. issues that build over time D. debates between two or more people E. a power struggle

A. an unexpected change in circumstance

According to​ Mary, in a flex​ culture, colleagues​ _______________________. A. need to know each other and their work styles B. need additional guidance from management C. don't need to communicate all the time D. don't need to know each other E. need to practice their written communication skills

A. need to know each other and their work styles

According to the​ text, most current strategy frameworks focus on three strategy dimensions for organizations. Which one does Zipcar focus​ on? A. Adaptability B. Innovation C. Competition D. Imitation E. Expansion

B. Innovation

What does Mary say about informal communication in the​ workplace? A. Informal communication generally leads to grapevine behavior. B. It is good. C. Not all departments require communication informally. D. It is bad for everyone. E. It is only good for the customer service reps.

B. It is good.

To help manage stress after being part of a crisis​ situation, which of the following programs are offered to employees of the East Haven Fire​ Department? A. Paid time off B. Peer-to-peer counseling C. Manager-to-employee counseling D. Stress management classes E. Human​ resources-to-employee counseling

B. Peer-to-peer counseling

Zipcar defines their organizational structure as​ _________________. A. simple B. flexible C. virtual D. bureaucratic E. efficient

B. flexible

Mary noted that flextime can be a challenge because​ _________________. A. people are not as motivated when working flextime B. of the amount of collaborative work C. not everyone wants to work flextime or from home D. it is difficult to control behavior E. it is more difficult to track what work is actually getting done

B. of the amount of collaborative work

Zipcar's organizational​ structure, according to the​ video, still has structure and a chain of command but the lines between departments are blurred and more adaptive. According to the​ text, this type of structure would be​ ____________________. A. bureaucratic B. organic C. divisional D. virtual E. simple

B. organic

Mary at Green Life Global noted that the corporate culture at Green Life is changing because​ ______________. A. the traditional workforce is retiring B. the company is more global C. new leadership has led to new policies D. company turnover has been too high E. they have developed new products

B. the company is more global

The East Haven Fire Department helps mitigate the impact of stress through​ ____________. A. culture shifts B. training C. safety in numbers D. leadership E. counseling

B. training

The storm that the video referred to resulted in an evacuation order. Which of the following resistance minimizers did the East Haven Fire Department use to help overcome resistance to the change and get residents to​ evacuate? A. Coercion B. Cooptation C. Communication D. Manipulation E. Participation

C. Communication

If you are a frontline customer service representative at​ Zipcar, and you solve problems such as late returns without seeking​ approval, how likely are you to be​ reprimanded? A. This would not apply because the structure does not allow that kind of latitude. B. Somewhat likely C. Not at all. In​ fact, you might be rewarded. D. Possible but unlikely E. Highly likely

C. Not at all. In​ fact, you might be rewarded.

There are many policies which can help drive a positive corporate​ culture, as noted in the text. A policy which promotes a positive culture at​ Courtney's organization would be​ ______. A. ethics B. insurance benefits C. flextime D. a generous vacation policy E. paid time off

C. flextime

Green​ Life's focus on flextime and virtual employees speaks to which characteristic of organizational​ behavior? A. Collaboration/team orientation B. Integrity C. Adaptability D. People/customer orientation E. Results/outcome orientation

D. People/customer orientation

Because individuals react differently to stressful​ situations, as noted in the​ text, the East Haven Fire Department focuses on teaching their firemen to​ __________________. A. get all the information B. lean on management in tense situations C. stay in groups since there is safety in numbers D. keep from getting excited E. use their emotions wisely

D. keep from getting excited

Based on the description of ZipCar in the​ video, which of the following would describe the structure of​ Zipcar? A. virtual B. simple C. team D. matrix E. bureaucratic

D. matrix

The video notes that wrongful termination or termination situations often cause conflict. Based on the types of conflict outlined in the​ text, wrongful termination might be considered​ _____________. A. process or relationship conflict B. task conflict C. task or process conflict D. task, relationship, or process conflict E. process conflict

D. task, relationship, or process conflict

When Zipcar thinks about what their organizational structure should look​ like, a key consideration is​ _________________. A. whether top management buys into the structure B. whether employees are happy C. whether it contributes to the financial bottom line D. whether the core values are achieved E. whether it can be changed again

D. whether the core values are achieved

According to the​ video, which of the following types of conflicts are most common in the​ workplace? A. Employee-to-vendor conflicts B. Employee-to-employer conflicts C. Employee-to-customer conflicts D. Customer-to-employee conflicts E. Employee-to-employee conflicts

E. Employee-to-employee conflicts

In this​ video, which of the common stressors was applicable to the East Haven Fire​ Department? A. Economic demands B. Interpersonal demands C. Political demands D. Technological demands E. Role demands

E. Role demands

Fred Parlato mentions that camaraderie and​ de-stressing with others is important. Which of these terms from the text BEST describes this​ concept? A. Perception B. Job experience C. Personality D. Allostasis E. Social support

E. Social support

The video defines negotiation as a form​ of_______________________. A. litigation B. collaboration C. arbitration D. mediation E. resolution

E. resolution