MGMT 3720 CHAPTER 14,15,16,17
According to the video, conflict resolution and negotiation are impacted by a number of different variables. According to the text, which of the following represents individual differences that influence the negotiation process? A. Gender differences B. Communication differences C. Problem solving differences D. Collaboration differences E. Preparation and planning differences
A. Gender differences
According to the video, what is likely to occur if you try and avoid all potential conflict in the workplace? A. You will be viewed as someone who does not have leadership potential. B. You will be promoted to a leadership position. C. You will be seen as easy to work with. D. You will receive a raise in salary. E. You will be promoted and receive a raise in salary.
A. You will be viewed as someone who does not have leadership potential.
The video defines conflict as ___________________. A. an unexpected change in circumstance B. inability of employees to get along C. issues that build over time D. debates between two or more people E. a power struggle
A. an unexpected change in circumstance
According to Mary, in a flex culture, colleagues _______________________. A. need to know each other and their work styles B. need additional guidance from management C. don't need to communicate all the time D. don't need to know each other E. need to practice their written communication skills
A. need to know each other and their work styles
According to the text, most current strategy frameworks focus on three strategy dimensions for organizations. Which one does Zipcar focus on? A. Adaptability B. Innovation C. Competition D. Imitation E. Expansion
B. Innovation
What does Mary say about informal communication in the workplace? A. Informal communication generally leads to grapevine behavior. B. It is good. C. Not all departments require communication informally. D. It is bad for everyone. E. It is only good for the customer service reps.
B. It is good.
To help manage stress after being part of a crisis situation, which of the following programs are offered to employees of the East Haven Fire Department? A. Paid time off B. Peer-to-peer counseling C. Manager-to-employee counseling D. Stress management classes E. Human resources-to-employee counseling
B. Peer-to-peer counseling
Zipcar defines their organizational structure as _________________. A. simple B. flexible C. virtual D. bureaucratic E. efficient
B. flexible
Mary noted that flextime can be a challenge because _________________. A. people are not as motivated when working flextime B. of the amount of collaborative work C. not everyone wants to work flextime or from home D. it is difficult to control behavior E. it is more difficult to track what work is actually getting done
B. of the amount of collaborative work
Zipcar's organizational structure, according to the video, still has structure and a chain of command but the lines between departments are blurred and more adaptive. According to the text, this type of structure would be ____________________. A. bureaucratic B. organic C. divisional D. virtual E. simple
B. organic
Mary at Green Life Global noted that the corporate culture at Green Life is changing because ______________. A. the traditional workforce is retiring B. the company is more global C. new leadership has led to new policies D. company turnover has been too high E. they have developed new products
B. the company is more global
The East Haven Fire Department helps mitigate the impact of stress through ____________. A. culture shifts B. training C. safety in numbers D. leadership E. counseling
B. training
The storm that the video referred to resulted in an evacuation order. Which of the following resistance minimizers did the East Haven Fire Department use to help overcome resistance to the change and get residents to evacuate? A. Coercion B. Cooptation C. Communication D. Manipulation E. Participation
C. Communication
If you are a frontline customer service representative at Zipcar, and you solve problems such as late returns without seeking approval, how likely are you to be reprimanded? A. This would not apply because the structure does not allow that kind of latitude. B. Somewhat likely C. Not at all. In fact, you might be rewarded. D. Possible but unlikely E. Highly likely
C. Not at all. In fact, you might be rewarded.
There are many policies which can help drive a positive corporate culture, as noted in the text. A policy which promotes a positive culture at Courtney's organization would be ______. A. ethics B. insurance benefits C. flextime D. a generous vacation policy E. paid time off
C. flextime
Green Life's focus on flextime and virtual employees speaks to which characteristic of organizational behavior? A. Collaboration/team orientation B. Integrity C. Adaptability D. People/customer orientation E. Results/outcome orientation
D. People/customer orientation
Because individuals react differently to stressful situations, as noted in the text, the East Haven Fire Department focuses on teaching their firemen to __________________. A. get all the information B. lean on management in tense situations C. stay in groups since there is safety in numbers D. keep from getting excited E. use their emotions wisely
D. keep from getting excited
Based on the description of ZipCar in the video, which of the following would describe the structure of Zipcar? A. virtual B. simple C. team D. matrix E. bureaucratic
D. matrix
The video notes that wrongful termination or termination situations often cause conflict. Based on the types of conflict outlined in the text, wrongful termination might be considered _____________. A. process or relationship conflict B. task conflict C. task or process conflict D. task, relationship, or process conflict E. process conflict
D. task, relationship, or process conflict
When Zipcar thinks about what their organizational structure should look like, a key consideration is _________________. A. whether top management buys into the structure B. whether employees are happy C. whether it contributes to the financial bottom line D. whether the core values are achieved E. whether it can be changed again
D. whether the core values are achieved
According to the video, which of the following types of conflicts are most common in the workplace? A. Employee-to-vendor conflicts B. Employee-to-employer conflicts C. Employee-to-customer conflicts D. Customer-to-employee conflicts E. Employee-to-employee conflicts
E. Employee-to-employee conflicts
In this video, which of the common stressors was applicable to the East Haven Fire Department? A. Economic demands B. Interpersonal demands C. Political demands D. Technological demands E. Role demands
E. Role demands
Fred Parlato mentions that camaraderie and de-stressing with others is important. Which of these terms from the text BEST describes this concept? A. Perception B. Job experience C. Personality D. Allostasis E. Social support
E. Social support
The video defines negotiation as a form of_______________________. A. litigation B. collaboration C. arbitration D. mediation E. resolution
E. resolution