MGMT 380 Learnsmart Ch 2&3

Which leader development technique focuses on learning by doing?

Action Learning

The three processes that enhance leadership development are ________.

Action, Reflection, Observation

The situation in which a student attributes her classmates bad exam score to a lack of intelligence while the classmate attributes the poor score to unfair grading refers to the _______.

Actor / Observer Difference

Explanations we develop for the behaviors of actions we attend to are called

Attributions

Which method of learning results in the greatest amount of behavioral change?

Targeted Coaching

Followers with good relationships with their superiors have all the following except which?

They receive lower performance ratings

In which stage of the GAPS analysis is 360 degree feedback helpful?

Perceptions

______ is the best way to become a technical expert.

Teaching others

Fundamental attribution error can be best described as

The tendency to overestimate the dispositional causes of behavior and underestimate the environmental causes when others fail

Which of the following is NOT true about leaders who regularly practice the 10% stretch except?

Their apprehension about doing something new increases

True or false: 3M's commitment to leadership development is illustrated by its decision to make talent development a core business strategy

True

True or false: having a written development plan rather than informal goals can help keep leader development on track

True

True or false: leaders can learn a lot by actively observing how others react to and handle different challenges in situations, even common ones.

True

True or false: research shows that individuals who participate in after-event reviews were more effective leaders than individuals who do not participate in the AER process.

True

True or false: to be successful learning must continue even after the end of one's formal education.

True

The notion that a person being coached must want to change; assessments are important; some behaviors cannot be changed; practice is critical; and there is no substitute for accountability are all ________.

"Best practices" for coaches

A superior interested in discovering common interests and values of peers should

Participate in social gatherings Participate in company sports team Schedule lunches with peers

According to the research which is the most valuable factor in coaching?

Clear, direct feedback

True or false: coworkers should always avoid getting involved with the personal lives of peers

False

True or false: individuals who have completed undergraduate courses in leadership are always better leaders

False

True or false: it is not important to be intentional about developing leadership effectiveness

False

True or false: transferring learning to new environments takes place during the second phase of the Peterson-Hicks developmental planning process

False

True or false: leader development and leadership development refer to the same phenomenon

False

Which of the following is not an issue to address during the third month in a new job?

Identifying the stars a level or two down in the organization

Which technique is especially useful for assessing and improving a managers planning and time management techniques?

In-Basket Exercises

Individuals who want effective relationships with peers should

Try to identify common goals and interests

Reviewing progress on a development plan can help you

Avoid surprises at your performance appraisal

The findings by Eden and Shani that individuals placed in a high potential group were perceived to have higher potential than those places in an unknown or regular potential group even though potential is never actually assessed reflects

A self-fulfilling prophecy

Improving team building skills would be part of which element of an individual development plan?

Development Goals

During the first two weeks on a job a new leader should do all of these except

Establish confidantes

Which is true of a good development plan?

Establishes checkpoints Keeps people on track Describes the final destination

Steven is known for his strong leader ship abilities. He consistently provides, oversight, control, moral guidance, and caring protectiveness. Steven can be best described as a ________ leader.

Father-Judge

Which of the following are the typical features of leaders with high levels of technical competence compared to those with lower levels of technical competence?

Followers are generally more satisfied with them They seem to be able to reduce the level of role ambiguity and conflict in their groups

Which of the following statements regarding formal coaching programs is true?

Formal coaching usually involves regular meetings between the coach and the manager

An individual who takes credit for successes but blames the situation for failures

Has a self serving bias

Perhaps the most important yet most neglected component of the action-observation-reflection model is reflection. why is reflection important?

It can provide leaders with a variety of insights into how to frame problems differently

Superiors value all of the following qualities in followers except _____.

Lack of integrity

On the first day on the job new hires should expect to

Meet the boss and team

Nick has taken a new hire, Brian, under his wing and is helping Brian by giving him knowledge, advice, challenge, counsel, and support about career opportunities, organizational strategy and policy, office politics. This process can be described as ________.

Mentoring

Elizabeth wants to maximize the value of her journal. Her injuries should do all of the following except ___________.

Merely keep an account of the days activities

Our tendency or bias to perceive one thing and not another is referred to as our ______.

Perceptual Set

Individuals practicing a theory Y attitude should ____.

Recognize that people have strengths as well as weaknesses

The question 'how do you feel about it now?' is asked in which part of the A-O-R model?

Reflection

Identify the true statements about leadership training programs aimed particularly toward leaders and supervisors in industry or public service. (Check all that apply)

They have strong parallels to the content and techniques used in university level courses on leadership The programs for mid-level managers rely on case studies, presentations, simulations, and in basket exercises to help leaders develop.

In the context of creating opportunities to get feedback, identify the true statements about leaders

They may need to create opportunities to get feedback especially from those working for them They should not assume they have invited feedback merely by saying they have an open door policy

True or false: developing a strategic plan for the company is a common part of leadership development programs for senior level executives

True

True or false: followers need to realize that superiors do not have all the answers and they have both strengths and weaknesses

True

Eli was assigned a team to lead. In her first two weeks she wanted to find out whether her team members were capable of thinking about excepting and driving change. Which question was she most likely to ask?

What can the team do better?

Which of the following best identifies when informal coaching takes place?

Whenever a leader helps a follower change their behavior

Aspects that MALE managers learn from experience:

Persevering through adversity Shouldering full responsibility Coping with ambiguous situations Technical or professional situations

A leadership development program that uses wilderness survival techniques is probably focusing on

Personal Growth

Aspects that FEMALE managers learn from experience:

Personal limits and blind spots Recognizing and seizing opportunities Knowing what excites you Coping with situations beyond your control

Which of the following is not a good source of information for leaders to identify areas for personal improvement?

Reviews of successful subordinates

Which of the following is a leader development technique that best allows individuals to actually practice skills?

Role Playing

Academic programs to develop social responsibility and engagement in the local community use _____.

Service Learning

Which of the five steps of informal coaching is important to attracting and retaining followers to the work group

Shaping the environment

During the final phase of development planning, the development plan

Should be a 'live' document

When an individual learns only about subjects within the comfort zone of their belief system they are using ________ learning.

Single-Loop

To increase buy-in and support for change decisions, new leaders should _______ their strategy structure and staffing ideas with their boss and peers before making personnel decisions.

Socialize

Which of the following is not a good source of information about behaviors leaders need to change?

A program on new leadership techniques

__________ analysis includes goals, actions, perceptions, and standards.

GAPS

Which quadrants of the GAPS analysis are relevant to understanding where you want to go?

Goals and Standards

Nick is excited about his new job and wants to prioritize his tasks. Identified the task that Nick need not perform during the first two months of his new job.

Practice the 10% stretch rule

Barbara is a candidate for a managerial position in a financial services firm. Identify the tasks she should most likely perform as part of preparing for the interview process

She should use social networking sites to set up informational interviews with people inside the firm She should read as much as she can about the firm by reviewing his website annual reports and marketing literature