MGMT 380 Learnsmart Ch 2&3
Which leader development technique focuses on learning by doing?
Action Learning
The three processes that enhance leadership development are ________.
Action, Reflection, Observation
The situation in which a student attributes her classmates bad exam score to a lack of intelligence while the classmate attributes the poor score to unfair grading refers to the _______.
Actor / Observer Difference
Explanations we develop for the behaviors of actions we attend to are called
Attributions
Which method of learning results in the greatest amount of behavioral change?
Targeted Coaching
Followers with good relationships with their superiors have all the following except which?
They receive lower performance ratings
In which stage of the GAPS analysis is 360 degree feedback helpful?
Perceptions
______ is the best way to become a technical expert.
Teaching others
Fundamental attribution error can be best described as
The tendency to overestimate the dispositional causes of behavior and underestimate the environmental causes when others fail
Which of the following is NOT true about leaders who regularly practice the 10% stretch except?
Their apprehension about doing something new increases
True or false: 3M's commitment to leadership development is illustrated by its decision to make talent development a core business strategy
True
True or false: having a written development plan rather than informal goals can help keep leader development on track
True
True or false: leaders can learn a lot by actively observing how others react to and handle different challenges in situations, even common ones.
True
True or false: research shows that individuals who participate in after-event reviews were more effective leaders than individuals who do not participate in the AER process.
True
True or false: to be successful learning must continue even after the end of one's formal education.
True
The notion that a person being coached must want to change; assessments are important; some behaviors cannot be changed; practice is critical; and there is no substitute for accountability are all ________.
"Best practices" for coaches
A superior interested in discovering common interests and values of peers should
Participate in social gatherings Participate in company sports team Schedule lunches with peers
According to the research which is the most valuable factor in coaching?
Clear, direct feedback
True or false: coworkers should always avoid getting involved with the personal lives of peers
False
True or false: individuals who have completed undergraduate courses in leadership are always better leaders
False
True or false: it is not important to be intentional about developing leadership effectiveness
False
True or false: transferring learning to new environments takes place during the second phase of the Peterson-Hicks developmental planning process
False
True or false: leader development and leadership development refer to the same phenomenon
False
Which of the following is not an issue to address during the third month in a new job?
Identifying the stars a level or two down in the organization
Which technique is especially useful for assessing and improving a managers planning and time management techniques?
In-Basket Exercises
Individuals who want effective relationships with peers should
Try to identify common goals and interests
Reviewing progress on a development plan can help you
Avoid surprises at your performance appraisal
The findings by Eden and Shani that individuals placed in a high potential group were perceived to have higher potential than those places in an unknown or regular potential group even though potential is never actually assessed reflects
A self-fulfilling prophecy
Improving team building skills would be part of which element of an individual development plan?
Development Goals
During the first two weeks on a job a new leader should do all of these except
Establish confidantes
Which is true of a good development plan?
Establishes checkpoints Keeps people on track Describes the final destination
Steven is known for his strong leader ship abilities. He consistently provides, oversight, control, moral guidance, and caring protectiveness. Steven can be best described as a ________ leader.
Father-Judge
Which of the following are the typical features of leaders with high levels of technical competence compared to those with lower levels of technical competence?
Followers are generally more satisfied with them They seem to be able to reduce the level of role ambiguity and conflict in their groups
Which of the following statements regarding formal coaching programs is true?
Formal coaching usually involves regular meetings between the coach and the manager
An individual who takes credit for successes but blames the situation for failures
Has a self serving bias
Perhaps the most important yet most neglected component of the action-observation-reflection model is reflection. why is reflection important?
It can provide leaders with a variety of insights into how to frame problems differently
Superiors value all of the following qualities in followers except _____.
Lack of integrity
On the first day on the job new hires should expect to
Meet the boss and team
Nick has taken a new hire, Brian, under his wing and is helping Brian by giving him knowledge, advice, challenge, counsel, and support about career opportunities, organizational strategy and policy, office politics. This process can be described as ________.
Mentoring
Elizabeth wants to maximize the value of her journal. Her injuries should do all of the following except ___________.
Merely keep an account of the days activities
Our tendency or bias to perceive one thing and not another is referred to as our ______.
Perceptual Set
Individuals practicing a theory Y attitude should ____.
Recognize that people have strengths as well as weaknesses
The question 'how do you feel about it now?' is asked in which part of the A-O-R model?
Reflection
Identify the true statements about leadership training programs aimed particularly toward leaders and supervisors in industry or public service. (Check all that apply)
They have strong parallels to the content and techniques used in university level courses on leadership The programs for mid-level managers rely on case studies, presentations, simulations, and in basket exercises to help leaders develop.
In the context of creating opportunities to get feedback, identify the true statements about leaders
They may need to create opportunities to get feedback especially from those working for them They should not assume they have invited feedback merely by saying they have an open door policy
True or false: developing a strategic plan for the company is a common part of leadership development programs for senior level executives
True
True or false: followers need to realize that superiors do not have all the answers and they have both strengths and weaknesses
True
Eli was assigned a team to lead. In her first two weeks she wanted to find out whether her team members were capable of thinking about excepting and driving change. Which question was she most likely to ask?
What can the team do better?
Which of the following best identifies when informal coaching takes place?
Whenever a leader helps a follower change their behavior
Aspects that MALE managers learn from experience:
Persevering through adversity Shouldering full responsibility Coping with ambiguous situations Technical or professional situations
A leadership development program that uses wilderness survival techniques is probably focusing on
Personal Growth
Aspects that FEMALE managers learn from experience:
Personal limits and blind spots Recognizing and seizing opportunities Knowing what excites you Coping with situations beyond your control
Which of the following is not a good source of information for leaders to identify areas for personal improvement?
Reviews of successful subordinates
Which of the following is a leader development technique that best allows individuals to actually practice skills?
Role Playing
Academic programs to develop social responsibility and engagement in the local community use _____.
Service Learning
Which of the five steps of informal coaching is important to attracting and retaining followers to the work group
Shaping the environment
During the final phase of development planning, the development plan
Should be a 'live' document
When an individual learns only about subjects within the comfort zone of their belief system they are using ________ learning.
Single-Loop
To increase buy-in and support for change decisions, new leaders should _______ their strategy structure and staffing ideas with their boss and peers before making personnel decisions.
Socialize
Which of the following is not a good source of information about behaviors leaders need to change?
A program on new leadership techniques
__________ analysis includes goals, actions, perceptions, and standards.
GAPS
Which quadrants of the GAPS analysis are relevant to understanding where you want to go?
Goals and Standards
Nick is excited about his new job and wants to prioritize his tasks. Identified the task that Nick need not perform during the first two months of his new job.
Practice the 10% stretch rule
Barbara is a candidate for a managerial position in a financial services firm. Identify the tasks she should most likely perform as part of preparing for the interview process
She should use social networking sites to set up informational interviews with people inside the firm She should read as much as she can about the firm by reviewing his website annual reports and marketing literature