Practices of Instruction I
Between the years 2020 and 2060, the non-Hispanic white portion of the U.S. population is expected to
decrease.
Rosa asked Henry one of her team member to purposefully think of and voice critisims
devils advocy
Hugo Munsterberg believed that psychologists can contribute to industry by ________. For example, Munsterberg might suggest that a company implement a monthly bonus plan that rewards workers for achieving the goals set by their managers.
devising management strategies to influence employees to follow management's interests
Basic assumptions represent the core values of an organization and are
difficult to change.
Channels of communications that follow the chain of command and are considered as official are _____ communication channels.
formal
When it comes to conflict managers should understand that
productive conflict can improve decision making and org effectiveness
The World Bank
provides low-interest loans to developing nations for improvements.
Nyah knows that planning and strategic management can help focus on the most critical problems, choices, and opportunities by
providing direction and momentum.
In the progression of management perspectives, the ________ viewpoint followed the behavioral viewpoint.
quantitative
Fujiko owns and operates a local bakery. Fujiko is leading when she
quickly adapted to offering curbside service during the Covid- 19 pandamic
In the Management in Action case, the intense pressure surrounding college admissions that plagues both students and parents, is an example of a(n) ________ force.
sociocultural
The behavioral science approach includes psychology and
sociology, anthropology, and economics.
Everytown for Gun Safety is a ________ that tries to exert political influence by contributing funds to elect lawmakers who support increased background checks and other gun safety measures.
special-interest group
Which sequence of goals is consistent with "cascading" goals that begin at the top of the organization?
strategic goals > divisional goals > department goals > individual goals
You are the sales manager for a multinational solar energy company. Recently, your company distributed its ________ that outlines its long-term goals and directions, including "Reduce energy consumption in our offices by 20 percent," "Grow our market share in China from 3 percent to 10 percent," "Enter a strategic alliance with a partner in New Zealand," and "Equip all sales representatives with an app that allows them to provide an immediate quote when meeting with customers."
strategic plan
After establishing values statement, what is the next step in planning?
strategic planning
As the director of human resources, Azhar convinced the company to spend a large sum of money on a new training program. After spending thousands of dollars implementing the training and almost four months of employee work time, they feel that there has been little improvement. The training is scheduled to continue for two more months, and Azhar feels that too much money has been spent to simply abandon the training. Azhar is experiencing
sunk-cost bias.
Heifer International is a charitable organization that focuses on economic development, environmental sustainability, and food security around the world. Heifer International is primarily operated out of a LEED certified building that is renowned for its green construction on revitalized land. This facility serves the organization's business operations and educational mission. Heifer International is managing for
sustainable development
Managers who redo budgets, rethink processes, or revise policies are
taking corrective action, which will constitute a feedback loop.
As a crew chief for the air force, Clint inspects and services fighter jet engines, which protects the lives and safety of military personnel and increases their ability to conduct missions. Clint's job has a high level of
task significance.
An organization's internal stakeholders consist of
the board of directors, employees, and owners.
The statement "Deka is slow to return phone calls" reflects the ________ component of an attitude.
cognitive
Because it is hard to fire employees, ________ is widely held as one of the most important HR practices to do well.
selection
How do groups make it through storming?
A respected member pushes the group to resolve disagreements.
______ capital is the economic or productive potential of employee knowledge and actions.
Human
contrary to sterotypes ____ has no impact
age
A manager who utilizes the contingency viewpoint may be labeled as which of the following?
inauthentic
when Beret saw Coral in the stockroom
personal appeal
Evie, a district manager of a furniture retail chain, was transferred to the Southern region where sales had been underperforming for three years. In her new role, Evie met with every store manager and at least two frontline employees in each store for the purpose of understanding how she could improve the situation. Which of the following employee statements should prompt Evie to focus on hygiene factors?
"Pretty often our paychecks are messed up so that we don't get paid for all the hours we worked."
When comparing content perspectives, McClelland's need for achievement corresponds most closely to
Deci and Ryan's competence need.
Which skill is considered the cornerstone of effective communication?
Listening
Derek proposed the purchase of a new Toshiba copier to his boss, Guadalupe. Guadalupe said that she has always used and liked Xerox copiers, but when she thinks about it later, she realizes she does not really feel strongly about the brand of copy machine used in the office. Guadalupe should probably adopt a(n) ________ conflict-handling style when trying to resolve this matter with Derek.
Accommodating
Of the firms described in the options below, which has a modular structure?
An airplane manufacturer contracts with many suppliers, each responsible for one component or assembly, which are then integrated to make the aircraft.
A national package delivery company relies heavily on a hierarchy culture to manage its vast and complex shipping processes. ________ are part of a hierarchy culture.
An internal focus and valuing stability and control
is the discipline concerned with creating computer systems that simulate human reasoning and sensation.
Artificial intelligence
Your friend, will be attending his first work meeting tomorrow, he is fairly nervous because he wants to become a valued member of his work team. How would you advise?
Ask how questions
__ are the beliefs or feelings that are learned predispositions toward a given object.
Attitudes
___ is the extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them.
Autonomy
Chayo was incredibly upset and frustrated when his boss denied his vacation request, again. Chayo decided to cool off a bit before addressing the conflict, so he used which conflict-handling style?
Avoiding
Molly is assessing the performance of Ricardo one of her employees. The company's performance appraisal form asks to rate his performance on various items like "submits reports on time with minimal errors" on a scale from 1 to 5.
BARS
Molly is assessing the performance of Ricardo, one of her employees. The company's performance appraisal form asks her to rate Ricardo's performance on various items like "Submits reports on time with minimal errors" on a scale from 1 to 5. Molly is using a ________ appraisal system.
BARS
Tell her about the actions he took to overcome some sort of adversity
Behavioral-description interview
Knowing that men and women communicate differently, which of the following statements would be more likely true for men?
Boast their achievements
Brandon enjoys working with his coworker, Cassie, who is a transgender woman. Which of the following statements explains Brandon's values?
Brandon believes all transgender folks should have equal career opportunities.
Byron has noticed that, lately, there is less traffic congestion on his commute and that his commute time is shorter. If Byron suffers from confirmation bias, which of these is true?
Byron recently started working graveyard shift, and traffic is always lighter at night and in the early morning hours.
Darnell, the marketing director, mentioned to his boss that one of his friends from college, Elena, would be fantastic for the production supervisor opening. Why should Darnell's boss consider this referral?
Current employees refer others who should be a good fit.
Research has supported links between emotional intelligence (EI) and a host of desirable job outcomes. What is EI?
EI is the ability to monitor your and others' feelings and to use this information to guide your thinking and actions.
How would an employee resource group (ERG) meet a worker's need for relatedness?
ERG members form around common bonds and work together to create a positive work environment.
____ is the process of translating a message into understandable symbols or language.
Encoding
Which of the following is an appropriate measure to prevent groupthink?
Encourage each group member to vocalize doubts and criticisms.
Andrew and Kane went to the same college, and they have never liked each other. Andrew thinks Kane is a loudmouth, while Kane thinks Andrew is arrogant and self-impressed. If Andrew and Kane end up working for the same company, they are likely to experience a multicultural conflict.
False
As a manager of a high-end jewelry design brand, Reyhan makes strategic long-term decisions about his company's overall direction. In addition, he creates the overall corporate goals, policies, and strategies. In light of these tasks, Reyhan must be a middle manager.
False
Because all work ultimately entails some human interaction, effort, or involvement, Bossidy and Charan believe that effective execution is a function of focusing on organization synergy.
False
Best Foods Grocery management noticed an increase in the number of ethnic minority families in its surrounding neighborhoods. One of its managers believes this is a change in sociocultural forces and requires a change in product offerings. The manager has correctly identified the force at play.
False
NAFTA is a trading bloc consisting of the United States, Canada, Panama, and Mexico.
False
Now that her company's strategy is implemented, Maria is monitoring progress and taking corrective action. Maria is at the strategic management step that has her assessing the current reality.
False
Robert is implementing a new project management system at his organization. The system will allow his company to more efficiently deliver their services. Based on this information, Robert is able to both manage for competitive advantage and ethical standards.
False
The sun was shining directly into Luca's eyes, so he looked away and missed the coachs demonstration
False
The upper-level managers of Sure Stop Tire Repair are meeting to discuss the company's long-range goals and vision. Like any organization, Sure Stop should adopt planning and strategic management for two reasons: (1) to provide direction and momentum and (2) to determine what contributions each department will make.
False
When evaluating the alternatives of a decision, managers need to base decisions strictly on cost, quality, and feasibility.
False
Ranked against one another
Forced ranking
___ is a performance review system in which all employees within a business unit are ranked against one another.
Forced ranking
The ________ is the law that makes it illegal for employees of U.S. companies to make "questionable" or "dubious" contributions to political decision makers in foreign nations.
Foreign Corrupt Practices Act
Channels of communication that follow the chain of command and are considered as official are ________ communication channels.
Formal
Why would a company invest heavily in HRM?
Good management of people helps companies grow fast and to be profitable.
Harrison is retiring from a local bakery that has been in his family for four generations. Because he does not have an heir to whom he can pass the bakery, he is selling it to a young couple. When they meet to discuss the transfer of the business, what are some things that Harrison should share with the new owners about the success of his business?
Harrison should share the culture of the company through stories, rites, and rituals.
Longwei, a new CEO, is excellent at setting and implementing goals, policies, and structure. Longwei is quite proud of the strategic successes he's had in his brief time as CEO. However, many of the employees seem unmotivated and are responding in ways he didn't expect. What should Longwei do?
He should use the principles of OB to better understand the workers.
Hector manages a plastics factory that manufactures pet chew toys. Senior management has decided to change the companys bonus structure.
Hector should call a face-to-face meeting with the employees.
Because hard feelings about group leadership and assignments have passed, the members of Robin's group now seem to be relating much better. At the meeting tomorrow, she should take advantage of this moment by
Helping the team identify group goals and values
Which of the following is an example of nonverbal?
High Five
Bourey, who manages a restaurant, decides the specials each day, sets the weekly schedule based on which servers he feels deserve the busy shifts, and frequently comps drinks for wealthy customers. When the restaurant donates food for public events, such as feeding teachers at the local elementary school, Bourey is always present for the picture that will be shared on social media. How would McClelland describe the motives determining Bourey's behavior?
His need for power is high.
To derive a competitive advantage firms can properly configure HR practices to drive
Human and social capital Implementation
There is interdepartmental conflict at a company that manufactures outdoor sporting goods and athletic gear. The product development team is waiting on feedback from the marketing department. The marketing department needs a budget forecast from the accounting division before it can provide this feedback. If you were the top-level manager of this company, how would you handle this situation?
I would use the process of integration and sit everyone down together to talk it through.
Which of the following statements probably leads to defensive communication
I'd like you to agree with me during the meeting so that we can overcome any challenges
The Global Market is a chain of U.S. grocery stores where customers can purchase foods, beverages, and canned goods from other countries. Global Market is an example of a company that
Imports
How is workplace stress related to work outcomes?
Increases in alcohol and illicit drug use are typically associated with lower levels of stress.
Hiromi wants to post a vacany as an external-only posting. Ceci reminds her about the benefits of posting internally.
Internal recruiting boosts retention and commitment
Hiromi wants to post a vacancy as an external-only posting. Her manager, Ceci, reminds her about the benefits of posting internally. Which of the following might be a benefit that Ceci is recognizing?
Internal recruiting boosts retention and commitment.
Juan had to take several employment tests while he was interviewing to be a bike messenger in a large city
Juan was tested to see how many words he can type
Juan had to take several employment tests while he was interviewing to be a bicycle messenger in a large city. Which of the following does NOT seem to be a legally defensible test for this position?
Juan was tested to see how many words per minute he can type.
A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization.
Knowledge management
When Rosalyn comes into the office, she speaks to no one, shuts her door, and is rarely seen again until lunch. She supervises a team of 12 people though. Carmelita has a new idea she would like to share with management, but is unsure if she should take it to Rosalyn. How would you describe this upward communication?
Lacking trust
Emma, a nurse at a long-term care facility, recently submitted her goals to the director of nursing. One of Emma's goals is "to improve resident satisfaction by responding to every resident's call, page, or request within 3 minutes." Is this a SMART goal?
No, SMART goals must be attainable.
Tomio has been working as an assistant database analyst for three months. During a recent conversation with his supervisor, Tomio explained his goal "to improve his computing skills by the end of the year." Is this a SMART goal?
No, SMART goals must be specific and measurable.
Constanza, who owns and operates a daycare, is meeting with all of her employees to set goals. One employee, Carlos, sets a goal of teaching 90% of the 4-year old students in his class to tie their shoes. Is this a SMART goal?
No, SMART goals should specify a target date.
Which of the following is accurate about norms?
Norms allow employees to understand their roles more clearly
What is a sign that a group is suffering from groupthink?
Peer pressure makes members agree with the ideas of the other people in the group.
___ is the use of desirable consequences to strengthen a particular behavior.
Positive reinforcement
Mirella's employees have been excellent lately. They are exceeding quotas, recruiting new clients, and meeting every deadline. If you were her management consultant, which theory would have Mirella apply so that her employees will continue to repeat these behaviors?
Reinforcement
Because its hard to fire employees ____ wildly used as one of the most important HR practices to do well.
Selection
___ is the extent to which people like or dislike themselves.
Self-esteem
Rob told Tamara to get him a report right away. Tamara was not sure what right away meant. This is an issue of
Semantics
As the director of nursing at a local hospital, Marianna has a "high-touch job." Which of these most likely describes her work?
She deals with people throughout the hospital and directly affects nurses, patients, and others in the organization.
___ capital is the economic or productive potential of strong, trusting, and cooperative relationships.
Social
Which of they following is a tip for writing more effectively for business purposes?
Start by stating your purpose and what
Best Bottling is a beverage copacking company that contracts its beverage manufacturing services to small and upstart beverage brands. The leaders of Best Bottling have been updating their official statements to make it clear to customers that Best Bottling values customer service, product quality, and on-time order delivery. Best Bottling is at which step in the strategic management process?
Step 1: Establish the mission, vision, and values statements.
Nelson supervises a group of assistants serving the company's editors. He gets along well with his employees, and he has created detailed procedures for all the types of editorial documents they encounter. Nelson hires and fires; he also gives work assignments, performance appraisals, and promotions. Using the contingency model, what leadership style is Nelson using?
Task-oriented
___ forces lead to new developments in methods for transforming resources into goods or services. For example, a new technique called hydraulic fracturing (or fracking) has been developed to harvest natural gas trapped below the earth's surface.
Technological
is a trading bloc consisting of 27 trading partners in Europe.
The European Union
______ requires a manager to visit an earlier step in the strategic-management process in order to revise actions if necessary.
The feedback loop
___ is the tendency to remember recent information better than earlier information.
The recency effect
Uday, who is a middle-school principal, has a reputation in the community as a tough manager. Many parents have heard Uday yell at his teachers because he feels they are lazy, lack ambition, and hate to work. Uday is a ________ manager.
Theory X
Which of the following is a key benefit of studying theoretical perspectives on management?
They serve as a guide to action and a source of new ideas.
Marco was recently fired from Trinity
Train managers to recognize abusive supervisory behaviors and create a fair process for handling them
After a crisis, Bagel Bank hired Caitlin as its new CEO. Caitlin's interactions and behaviors as the new CEO will signal whether she intends to change the organizational culture.
True
Decision making is the process of identifying and choosing alternative courses of action.
True
Sylvie had many spelling and grammar mistakes in her report, some of which made the content difficult to understand. Sylvia report is an example of poor encoding.
True
Tasha grew up helping her uncle work on cars in his auto repair shop and developed into an excellent auto technician. Because of stereotypes regarding women in this field, she is interested in finding a shop that minimizes gender discrimination and gender role inequalities. Tasha wants to work for a company that highly values gender egalitarianism.
True
Those who have the Type A behavior pattern are involved in a chronic, determined struggle to accomplish more in less time.
True
When managers need to solve problems, horizontal design can bring together employees of various divisions without sacrificing their primary functional responsibilities.
True
Which manager is exhibiting informational power?
Umeki creates, formates, and controls all the firm's important documents which set the strategy and guide to implementation
Josef is something of a cheerleader around his team. He shares his vision and expresses his confidence in his team's ability to achieve his vision. He is quick to compliment and acknowledge team members' accomplishments, and he is enthusiastic about their successes. Daniel, Josef's manager, stopped by and casually chatted with some of the team members. What type of leader did Daniel learn Josef was?
Value-based
A manager who is instructing his employee about work tasks is communicating
Vertically
Jack Welch recommends analyzing competitors' strengths and weaknesses to answer the question:
What does the playing field look like now?
Several companies in the EU were importing safety footwear from Argentina. Specifically, thousands of pairs of steel-toed boots were being imported for end use by workers in hazardous industries, such as mining, construction, and manufacturing. The EU became concerned that the steel inside the footwear was not of the agreed upon quality and so it called upon the ________ to monitor and enforce the trade agreement.
World Trade Organization
You have an idea for a company that sources fruits from local farms to make fresh juices that will be sold on a subscription-based service to households within a 100-mile radius. How will you know if your company has a sustainable advantage?
You will produce and deliver juice more effectively than competitors.
A fluid, highly adaptive organization whose members, linked by information technology, come together to collaborate on common tasks is a
boundaryless organization.
Each year, the Red Lobster restaurant chain awards the Lighthouse Award to store managers who demonstrate outstanding leadership and live the firm's core values. The Lighthouse Award is an example of
a celebration of important occasions and accomplishments in the organization's life.
If some hospital positions in the Management in Action case (regarding the nursing profession) require the movement and lifting of heavy equipment around the facility, what type of employment test should recruiters use during the hiring process for these positions to ensure candidates can meet these requirements?
ability
Noreen likes it when her boss recognizes that she met the deadline and tried her best, even if what she submitted was not exactly what he was expecting. Noreen is motivated by a need for
achievement.
Martin, owner of Martin's Mattress Depot, said, "We have to focus on our customers and how we can beat the competition, so we have to be flexible." He encourages his merchandising department to develop innovative sales tactics and focuses on being quick to respond to market changes. Martin's Mattress Depot has a(n)
adhocracy culture.
The statement "I really don't like that Randall got so angry in that meeting" reflects the ________ component of an attitude.
affective
Performing Stage of Group Development, members
concentrate on solving problems and completing tasks
A company is licensing its products when it
allows a foreign company to pay it a fee to make or distribute the first company's product or service.
A company's rites and rituals might include
an annual employee-family picnic.
Keisha has worked at the station next to yours in the textile factory for eight years. You have become close friends, attending each other's family events, birthday parties, and the like. Keisha sends a text message asking you to punch her timecard when you arrive for your shift because she is going to be late. You know the factory has strict policies against punching someone else's timecard, and it could be grounds for termination. You are facing a(n)
an ethical dilemma.
Decisions are sometimes based on an initial figure due to
anchoring and adjustment bias.
Iyana, who is a manager for a marketing firm, has directed her advertising team to draft three new campaign ideas for their largest client. The team will pitch these ideas to the client in six weeks. Iyana told the team leader to report their progress weekly and to come to her if they needed anything. Iyana's managerial approach will be motivating for those on the advertising team with a high need for
autonomy.
The interdisciplinary field of organizational ________ gives managers the information they need to understand, and to predict, employees' behaviors at work.
behavior
Brenden, the department manager, feels that his employees lack the motivation to consistently meet department goals. To better understand human actions and to motivate his employees toward achievement, Brenden needs to adopt the ________ viewpoint.
behavioral
The statement "I won't give Austin such a tight deadline again" reflects the ________ component of an attitude.
behavioral
During a(n) ________ interview, Marcia asked Iván to tell her about the actions he took to overcome some sort of adversity.
behavioral-description
In the Management in Action case, it is apparent that Juul's CEO is unable to make a rational decision because of imperfect information, conflicting goals, and the complexity of the problem. There barriers are associated with
bounded rationality.
Which of the following lists represent ways to improve group problem solving as identified by decision-making experts?
brainstorming, dialectic method, post-mortems
For months, Phirum has been designing and redesigning the lobby, restaurants, and other interior spaces that his company is renovating for a hotel downtown. Phirum is exhausted and frustrated because of many setbacks on this project. Phirum may be experiencing
burnout.
If Discovery, a nightclub in Cape Town, South Africa, was pursuing a focused-differentiation strategy, it might
charge a very high cover fee and book world famous deejays.
As some of the earliest management theories, scientific management and administrative management comprise the ________ viewpoint
classical
The ________ component of an attitude consists of the beliefs and knowledge one has about a situation.
cognitive
Ash Out, a chimney cleaning service, wants to hire folks who will perform high-quality work with limited direct supervision. Which combination of personality traits are associated with strong performance and motivation?
conscientiousness and extroversion
when building commitment is really important you should use the core influence tactics
consultation
When a manager assesses a particular situation and decides what to do according to the individual and environmental situation, the manager is utilizing the ________ viewpoint.
contingency
The Management in Action case references the payment of bribes to college coaches for spots on their team rosters. What type of ethical misconduct does this represent?
corruption
Pablo assured his team that he would advocate for them ro much deserved pay increase
credibility
Symbols, stories, heroes, and rites and rituals are ways in which ________ is (are) most often transmitted to employees.
culture
Lillian moved from Iowa to New Zealand for work. Within a couple weeks, Lillian noticed that she needed much more sleep and was persistently feeling uncomfortable and disoriented because she was experiencing
culture shock.
Ford Motor Co. has separate work units for individual car owners, for businesses, and for agriculture. Ford's organizational structure is based upon
customer divisions.
The top managers of One World Enterprises are meeting for the week to look at the long-term company goals and overall direction of the organization. The CEO has expressed his concern over the economy and has told his managers to look closely at the environment outside the organization before making decisions and to be future oriented. In this meeting, top managers of One World are
doing strategic planning.
Tricia, a supervisor, told her employees the store will close Monday for inventory and all employees are expected to participate
downward
Order the phases of thought in the behavioral viewpoint from earliest to most recent.
early behaviorism, human relations movement, behavioral science
The three core business processes of people, strategy, and operations indicate a company's overall ability to
effectively execute.
The tutoring service, Prep2Learn, organizes based on its customer divisions. Which of these divisions would you expect for the Prep2Learn?
elementary, high school, college, adult learners
Harps Food operates over 80 grocery stores across 4 states. Since 2001, Harps has been an ESOP, meaning that
employees own more than half of the company's stock.
Job ________ is the process of increasing the number of tasks in a job to increase variety and motivation.
enlargement
Free trade is the
movement of products between countries without political or economic obstruction.
Hunter is the R&D manager at a technology company. He started a project for a new operating system that has shown evidence of difficulties in implementation. However, Hunter can't admit that his project will not work, and continues to invest his team's time and budget to the project. Finally, the CEO calls Hunter to her office to ask him to ditch the project and to tell him he suffers from ________ bias.
escalation of commitment
When Zion wrote the football coach's contract for over two million dollars, he included targets for conference wins and bowl appearances that had to be met before any bonus payments would be released. Zion was trying to avoid ________ bias.
escalation of commitment
In order, the steps of the strategic-management process are
establish the mission, vision, and values statements; assess the current reality; formulate the grand strategy; implement the strategy; and maintain strategic control.
_ leadership and climate are reciprocal meaning that higher levels of one increases the other
ethical
When planning a trip to Spain, Brett and his wife, both Americans, were concerned about how much they could afford to spend in Europe because sometimes the U.S. dollar will buy more goods and sometimes it will buy less, based on changing economic conditions. The ________ rate is the rate at which the currency of one area or country can be exchanged for the currency of another's.
exchange
___power results froms ones specialized knowledge
expert
An organization whose HR system is aligned with its structure and culture is said to have
external fit.
In her strategic planning, the CEO of a home goods manufacturing company is aiming to improve customer service by concentrating on distributors, local communities, and special-interest groups. These three groups are
external stakeholders.
Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in
extroversion.
During the storming stage of Tuckmans the leader
false
Matthew has written his mission, vision, and value statements. He has completed his organizational assessment. What is his next step?
formulate functional strategies
If you were working as a vice president of human resources, you would be considered a(n)
functional manager.
Effective vision statements are characterized by clarity and
future focus.
Even though workers in some industries experience economic downsides, it seems inevitable that ________, the increasingly interconnected nature of business around the world, is here to stay.
globalization
When a pharmaceutical company wants to sell a newly tested drug to the public, it must first meet the ground rules established by
government regulators.
With a hollow structure, the organization
has a central core of key functions and outsources others to vendors who are less expensive or faster.
Lamar led a team that just finished up a very challenging research project that will assist management in developing long-range plans. Despite the stress of the past few months, most participants seem sad the project ended. Now Lamar should
have an awards ceremony to recognize their achievements
Ursula has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Ursula likely has a
high need for affiliation.
Because Allison is assertive, cheerful, and sociable, she would likely rate
high on extroversion.
Based on what you read in the Management in Action case, Stephanie Korey was always in the office, managed all of the company's operations, and worked long hours. Her dependability portrays a ________ level of ________.
high; conscientiousness
The Safety Committee, a temporary team at Quantum Mechanics, was established to make the factory floor a safer place. Members of the committee still work in their departments full-time, but they meet twice a month for a few hours as a committee. The Safety Committee is an example of a ________ within an organization.
horizontal design
Maureen, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Maureen is communicating
horizontally
After Camila reported three of her coworkers for making lewd jokes, her hours were cut to below half-time and she was moved to a night shift. Camila's situation is an example of which barrier to managing diversity?
hostile work environment
To derive a competitive advantage, firms can properly configure HR practices to drive ________ which leads to ________.
human and social capital; implementation of strategy
During the COVID-19 crisis, almost every business had to shift its strategy. Easy Bins, an upstart grocery delivery service, went from a neat idea to an essential service almost overnight. Responding to their rapid growth required Easy Bins' managers to formulate strategy quickly. Before launching into new markets, they engaged in strategic ________ by ensuring their employees and systems were ready for the expansion.
implementation
The board of directors for a regional trucking company is comprised of a chairman/CEO, a president, two executive vice presidents, and 13 additional executives; all of whom are
inside directors
After three summers working for a local landscaping business, Scott suggested that his boss add snow removal as an extra service. With this holistic hunch, Scott was acting on ________ that snow removal might be a good addition to the service offerings.
intuition
Performance feedback is most effective when it
is focused on future performance.
Being a manager can be one of the greatest avenues to a meaningful life, particularly if the manager
is working within a supportive or interesting organizational culture.
Destiny has three employees whose work habits she struggles to understand. Spencer likes to come in at noon and work until late in the evening. Lydia comes in early, creates a task list for the day, and only works on what is on the list. Miranda flits in and out of others' cubicles, and seems to always be off task, but when asked for a report, she has it handy. By applying the behavioral viewpoint, Destiny will be better able to
keep employees focused on achieving goals.
After many recent set-backs for the cruise industry, the morale among the Seas the Day cruise ship crew is quite low. In response, Valery, a top manager aboard the ship, reminds the crew about the importance of delivering impeccable service and encourages them to create a fun atmosphere for all the vacationing guests. Valery is engaging in which principal management function?
leading
In November 2019, the World Bank announced a global initiative to reduce ________ by half by 2030.
learning poverty
Active ______ is the process of actively decoding and interpreting verbal messages, which requires full attention and processing.
listening
Based on the Management in Action case, overworked Away employees who couldn't keep up by answering messages immediately, even late at night or on weekends, would receive a public reprimand on Slack, worsening their mental state. Based on what you know about stress and performance, what is the most likely outcome of this workplace environment?
low performance due to burnout
Tension was mounting as the management team discussed changes to promotion requirements. Then, Colby made a joke about Makoto's white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Colby was acting in a ________ role.
maintenance
As a manager, you can apply the contingency, which is practical because it calls for you to
make decisions based on the situation.
Kickstarter, a global crowdfunding platform, states that its purpose as an organization is "to help bring creative projects to life." This is the company's
mission statement.
According to the contingency model, a relationship-oriented leadership style works best in ______ situations.
moderate
Revised path-goal theory indicates to managers that they must consider
modifying their leadership style to fit employee and task characteristcs
Managers for Isabella's Icy Treats, a business that operates two dozen ice cream trucks in a large city, have implemented an excellent strategy. Now the managers are faced with the strategic management process of
monitoring the execution of strategy and making adjustments as needed.
Following a riot at the prison she supervised, Safiya was immediately fired. Safiya appealed her termination to the Corrections Board saying that the ________ approach to resolving ethical dilemmas meant she was entitled to the fundamental right of due process, which would include an investigation and hearing prior to any decision about her job status.
moral-rights
Michael Porter proposed that business-level strategies originate with the primary competitive forces in the firm's environment; these forces are the threats of
new entrants, substitute products or services, bargaining power of suppliers and buyers, and competitive rivalries.
Those who manage the work on the front lines are most involved with what component of the planning process?
operational planning
Alonso is preparing for the grand opening of his wild animal sanctuary. He has wants to invite local politicians, animal rights activists, journalists, and his investors to the event. Because of all the important tasks that need done before the grand opening, Alonso cannot spend too much time searching for the best invitation, so he follows the satisficing model by
ordering some that seem fairly nice and have animals on them.
At Quality Cuts Butcher Shop, Morgan is deciding which products will be processed on which days, how many workers will be scheduled, and who will be in charge of the work flow. Which of the four key management functions is Morgan using?
organizing
Jayden, a factory manager for a multinational plastics manufacturing company, received an e-mail from the CEO explaining an important change being made by the company. Jayden's factory along with three others would be changing their production lines to begin manufacturing plastic medical containers. As a middle manager, Jayden will be expected to
oversee the change process and coordinate the department managers in his factory.
Ally is known for not listening in meetings and for misunderstanding directions. Ty has decided to take a new approach with her, regardless of whether he is speaking with her or sending her an e-mail. The last thing he asks Ally to do is use her own words to tell him what she is supposed to do. How does Ty want Ally to respond?
paraphrasing
Heather is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Heather is expressing her need for ________ power.
personal
Dedicated, cooperative, and intelligent are ________ that describe Latonya.
personality traits
Nicole often works virtually from her local coffee shop. Last week, the Wifi at the coffee shop was not working, so Nicole experienced a ________- barrier to communication?
physical
Maslow's hierarchy of human needs includes
physiological, safety, love, esteem, and self-actualization.
As factory supervisor, Miguel wants all 150 workers to complete a required training before the end of the fiscal year which is one month away. He sets a goal of training 15 workers each day. What is Miguel doing?
planning
What are the four principal functions of management?
planning, organizing, leading, and controlling
Malik and his fiancée Myra decided to have their wedding on a beach in Cabo San Lucas, Mexico. Local businesses provided most of the services for the wedding, such as the limousine and the catering services. Throughout the weekend of the wedding, the couple found that workers and limos arrived late; so did the priest who was performing the wedding. In response to the couple's frustration, the Mexican workers remarked, "Ustedes tienen que ser flexibles," which in English means "You have to be flexible with time." This attitude regarding time is
polychronic.
Benedict has worked for the local utility company for over 40 years. With his maturity and business experience, his decisions are sound, based on solid, proven values. Benedict tends to be an independent thinker who focuses on empowering his employees. Kohlberg would probably think Benedict is at the ________ level of personal moral development.
postconventional
McClelland's acquired needs theory posits that three innate needs—achievement, affiliation, and ________—are major motives determining people's behavior in the workplace.
power
According to the acquired needs theory, the desire to influence others is part of the need for
power.
To improve your likelihood of making ethical decisions and having more positive interpersonal relationships, you could
practice mindfulness.
The Americans with Disabilities Act requires employers to
reasonably accommodate an individual's disability.
Bella Blooms is a successful business that sells a liquid spray fertilizer to farmers. The fertilizer consists of rich, organic, composted material. Recently, Natural Supply, another established fertilizer manufacturer, dramatically increased its marketing to farmers in the region that Bella Blooms views at its target market. When analyzing its industry, Bella Blooms should be concerned about the threat of
rivalry among competitors.
Research shows that followers seek and admire leaders who create feelings of
signifance
Vanida, the manager of a boutique hotel, just learned that a major convention will be held in her city next summer. The demand for hotel rooms is expected to skyrocket. In a conversation with the owner, Vanida asked, "How should we price rooms for the week of the convention? Should we require payment in full at the time of the reservation?" Which management method is Vanida using?
the contingency viewpoint
Strategic implementation is thought to be
the greatest managerial challenge in strategic management.
A nation's culture is
the shared set of beliefs, values, knowledge, and patterns of behavior common to its people.
Communication is
the transfer of information and understanding from one person to another
To ensure a quality group decision, the manager appointed Elijah to the role of devil's advocate in the decision-making process. What is expected of Elijah?
to be the critic
Which of the following lists the levels of management from highest to lowest on the managerial pyramid? Multiple Choice
top, middle, first-line, team leaders
The United States often engages in ________, which is the use of government regulations to limit the import of goods and services and to protect U.S. industries against foreign competition.
trade protectionism
Dakota, a manager for a large trucking company, wants to evaluate his truck drivers but is unsure of which type of performance appraisal to use. He has data on the number of miles driven, customer complaints, number of traffic tickets, absences, and number of weight violations. Dakota would be well-advised to
use an objective appraisal to evaluate and support the drivers.
A national ice cream chain asked its 30 highest paid employees to take a 15% pay cut. Doing this, in response to the recent sales decline, meant no store closures and no downsizing. This could be characterized as the ________ approach to ethical dilemmas.
utilitarian
A mission statement expresses ________, and a vision statement expresses ________.
why the organization exists; what the organization wants to become
DeShawn, a management professor, was notified that his son got sick at school and needed to be picked up. DeShawn asked his colleague to cover the lecture that day so he would not have to cancel class. DeShawn is experiencing
work-life conflict.
Estaban was fired for ________ after it was determined he had been inflating his production reports each quarter.
workplace cheating
