MGMT 415 Chapter 8

Which of the following factors is most likely to make the people in an organization lose conviction that a change is necessary?

A. A past track record of success

Being critical, finding fault, ridiculing, or using facts selectively are _____ signs of resistance to change.

A. Active

According to Cynthia Scott and Dennis Jaffe's stages of coping with change, the _____ stage involves a refusal to recognize the situation being faced.

A. Denial

In the context of resistance to change in an organization, which of the following statements is true of the role of change managers?

A. Managers can also resist change.

Which of the following strategies for dealing with resistance to change is most appropriate when the resistance is caused by a fear of the unknown?

A. Participation and involvement

Which of the following is the most likely negative consequence of excessive change in an organization?

A. Staff being asked to do too much

According to the _____ perspective on resistance to change, resistance is a sign that not everybody is on board in terms of making the change and resistance can and must be overcome in order to move change forward

A. director

According to Kotter and Schlesinger's contingency approach to managing resistance to change in an organization, change managers should move quickly if:

A. there is a crisis affecting performance or survival.

Which of the following statements is true of managing resistance to change in an organization?

B. Action to deal with resistance should be based on a diagnosis of the causes.

According to Karp, which of the following statements would be considered "the stall"?

B. I'll get on it first thing next week.

Which of the following statements is true of the explicit and implicit coercion strategy for dealing with resistance to change?

B. It requires the change agent to have power.

Which of the following is a disadvantage of using the facilitation and support strategy to deal with resistance to change?

B. It takes time and can be expensive.

In the context of resistance to change in an organization, which of the following is the difference between employee resistance and management resistance?

B. Management resistance is more likely to occur at the conceptualization and planning stage, whereas employee resistance is more likely to arise at the point of implementation.

Agreeing in person but not following through, procrastinating, or dragging one's feet are _____ signs of resistance to change.

B. Passive

Which of the following statements is true of resistance to change?

B. Resistance has emotional, cognitive, and behavioral components

According to Karp, which of the following statements would be considered "the guilt trip"?

B. See what you're making me do

According to Kotter and Schlesinger's contingency approach to managing resistance to change in an organization, change managers should move slowly if:

B. the resistance to change is intense and extensive.

Which of the following is an advantage of using the manipulation and co-optation strategy to deal with resistance to change?

C. It is quick and inexpensive.

According to Karp, which of the following statements would be considered "the projected threat"?

C. X isn't going to like this.

According to the _____ perspective on resistance to change, resistance is possible but likely to be short lived and ultimately futile. According to this perspective, at best, resistance might temporarily delay change rather than halt its inevitable impact.

C. caretaker

According to Cynthia Scott and Dennis Jaffe's stages of coping with change in an organization, at the first stage of the cycle, individuals:

C. refuse to believe that they need to behave differently.

People find it easier to support changes when:

C. their interests are not threatened.

Which of the following is NOT one of the symptoms of active resistance to change?

D. Agreeing in person but not following through

Which of the following reasons is NOT cited in the text as a cause of resistance that a change manager will have to diagnose before taking action?

D. Belief that the proposed changes are appropriate

According to Cynthia Scott and Dennis Jaffe's stages of coping with change, attention is focused on new courses of action during the _____ stage.

D. Commitment

Which of the following is NOT a part of Kotter and Schlesinger's strategies for managing resistance to change?

D. Investigation and deception

According to the _____ perspective on resistance to change, resistance needs to be recognized and expected as change takes people out of their comfort zones.

D. coach

The explicit and implicit coercion strategy for dealing with resistance to change is most appropriate when the resistance to change is caused by:

D. deep disagreements and little chance of consensus.

According to Cynthia Scott and Dennis Jaffe's stages of coping with change in an organization, at the last stage of the cycle, individuals:

D. focus attention on new courses of action.

When change managers try to induce acceptance of an organizational change, _____.

D. their focus should lie with system changes and improvements