MGMT 443 Exam #1

What is well-being?

- the degree to which one's condition is postive

Why is it important to understand individual differences?

- Individual's effectiveness as a manager is closely related to his or her ability to recognize, value, and capitalize on fundamental differences among others

Why is emotional intelligence important?

- It affects our ability to work well with others - responsible for job performance

What is self-awareness? Why is it important?

- Self awareness is the ability to master oneself. To be aware of your own personality and individuality. - It is important to help you be a better manager

What is the time management matrix, what are its two primary dimensions, why is it important to understand, what quadrant is the one we should primarily operate in for effectiveness?

- most people opeate in the imortant and urget category ( pressing deadlines) BUT THE MOST EFFECTIVE IS NOT URGNET AND IMPORTANT

Why are we not more self-aware?

-"not there" to observe ourselves -Not paying attention to what is going on around us -scared about what we might reveal about ourselves

What are the two factors that hinder self awareness? Why do they hinder self awareness?

-Experience & Power - Experience can keep one from doing certain things because they think they already know. It can lead to false sense of confidence - Power: the more one holds, the more likely they are to over estimate their skills and abilities

Fixed vs Growth Mindsets

-Fixed: see ourselves and others as being unable to change talents, abilities, and intelligence (ex. a rock) - looking good- avoid challenges -Growth: See ourselves and others as being able to change talents, abilities, and intelligence- learning and growing- embrace challenges

Why is the strengths philosophy so powerful for leaders?

-Forces leaders to get to know their followers in an efficient way Forces leaders to value their followers Individualization Creates an atmosphere where everyone can excel in what they do best

What do leaders/managers need to do to effectively communicate (we highlighted six things)? Why is each important?

-purpose and goals (ensure commitment) -directions and expectations (activity, know what is expected of me at work) -recognition at least once every 7 days -care -continuous development and feedback -ask questions and listen

What does it take to be a great problem solver?

-take time to walk through the different steps of the decision making steps

what is inertia?

-the tendency to do nothing to remain unchanged

Why is performance management important?

-used to improve the profitability of the organization through a focus on its people

Hinderance Stressors

-work: Role ambiguity, role conflict, role overload -non work: Negative life events, financial uncertainty, work family conflict -HARMFUL

Why is mindfulness important?

-developing a person's attention so that he or she can recognize in the moment how he or she identifies with his or her implicit, habitual, and automated patterns of thinking, feeling, and acting and the results they bring about - ATTENTIONAL STABILITY- sustaining attention on a current target with less mind wandering -ATTENTIONAL CONTROL- Appropriately direct your attention amid competing demands or distracting information -ATTENTIONAL EFFICIENCY- When we have more attentional stability and control, we become able to employ our attention much more efficiently and effectively

What is the general idea/take-away associated with evidence based management?

-evolve people from multiple perspectives

What is required of managers to help their employees continually improve?

-high quality leader-follower relationships -effective communication (generally and feedback)

What are the three main reasons why performance management is not more effective?

-managers dont take adequate time for it -performance is not measured effectively -poor communication (expectations are not clearly set/provided)

Why is having an open mindset a good thing, and why is having a closed mindset a bad thing?

BAD: -come across as unapproachable and off-putting -only listen to ideas that support our own opinions GOOD: -organizational: drives the #1 factor that fuels high-performance teams

What are the benefits or positive side effects of self awareness?

1. We become people others want to follow-better leaders 2.Helps us grow and navigate life successfully 3. We are better able to monitor our emotions and thoughts 4. Leads to us being healthier psychologically & more compassionate 5. Helps you be more successful at work

What are the primary steps in the problem solving process?

1. define the problem 2. Generating alternative solutions 3. Evaluate and select an alternative 4. Implement and follow up on the solution

5 Dimensions of Well-Being

1.Purpose- liking what you do each day and being motivated to achieve your goals 2. Social- Having supportive relationships and love in your life 3. Financial- Managing your economic life to reduce stress and increase security 4. Community- Liking where you live, feeling safe, and having pride in your community 5. Physical- having good health and enough energy to get things done

What percentage of people are actually self aware?

10-15%

Enactive Strategies

Create or enact a new environment that does not contain stressors ex. change a job, end a relationship, distance self

What mindset may be the "single most important thing you can cultivate for success?"

Cultivating a growth mindset could be the single most important thing you ever do to help you achieve success

Situational Stressors (3)

From environment, unfavorable working conditions Long hours, high pressure, change

Encounter Stressors (2)

From interpersonal interactions Conflict, lack of trust, frustration

Proactive strategies

Enhance overall capacity to handle stress by increasing personal resilience and well-being ex. Time management, invest in new relationships, set goals, prioritize

Why is self-awareness important?

Helps us understand how our personal history and current personal life, as well as our values, attitudes and biases, might affect our care of patients and communication with others

What is internal self-awareness?

How clearly we see our own values, passions, aspirations, fit with our environment, reactions (including thoughts, feelings, behaviors, strengths, and weakness) impact others

Anticipatory Stressors

Disagreeable events that threaten to occur Fear, anxiety

What is LMX?

LMX= Quality of Leader- Follower Relationship

What are mindsets?

Mindsets are mental frames or lenses that selectively organize and encode information, thereby orienting an individual toward a unique way of understanding an experience and guiding one toward corresponding actions and responses

What is disconfirmation?

Occurs when people feel put down, worthless, or insignificant because of the communication -rather than listening to they focus more on establishing self-worth

Reactive Strategies

On-the-spot remedies to temporarily reduce the effects of stress ex. POSITIVE: fresh air, rely on rituals, take a bath, exercise NEGATIVE: Drinking/smoking, hibernate, eat your feelings WORST COPING STRATEGY

Prevention and Promotion Mondsets

Prevention- Focus on NOT losing- ensuring things run smoothly- no problems occur0- goal:maintaining status quo Promotion- Focus on winning & gains- Destinations and making progress towards it- Goal: Attainment- no risk no reward

Why are mindsets important?

Since our mindsets filter how we process information, our mindsets fuel our: -Thinking (decision making & problem solving) -Learning (and development) -Behavior (and performance) -Being mindful allows us to operate more consciously, allowing us to be more effective

Inward and Outward Mindsets

Inward(negative)- View others as objects Outward (positive)- view others as people and value them as such

What is mindfulness?

To be PRESENT AND AWARE of themselves, others, and the world around them; to recognize in real time their own perceptions (and their potential biases), their emotional reactions, and the actions they need to take to address current realities more effectively

What is Leadership?

The use of power and influence to direct others to goal achievement

Orientation toward change

methods people use to cope with change in the environment

How do we become more powerful and influential ( in a healthy and productive way)?

becoming more intentional, someone who people want to follow

What is self-awareness?

capacity to stand apart from ourselves and examine our thinking, our motives, our history, our scripts, our actions, and our habits and tendencies

What is performance management?

a continuous process of identifying, MEASURING, and developing the performance of individuals and teams and ALIGNING performance with the strategic goals of the organization

Why is it important that leaders/managers develop positive relationships with those they lead/manage?

a leader's behaviors is not likely to be effective at impacting performance if the leader does not have a positive relationship with his/her followers.

What is defensiveness ?

an emotional and physical state in which a person is agitated, estranged, angered, and inclines to strikeout -rather than listening, energy is spent on constructing a defense

Why aren't employees very good at receiving feedback?

defensiveness and disconfirmation

What are the benefits of having a promotion mindset? What is the benefit of having a prevention mindset?

prevention - lower safety incident rates promtotion - engagement - job satisfactions

Personal Values

stable, closely held attributes that you consider to be at the very heart of who you are and what you believe is good and right

emotional intelligence

the ability to correctly diagnose and manage one's own emotions and relationships with others

Cognitive Style

the manner in which you gather and process information -ex. Influence, perception, learning, decison making

How do we improve our mindfulness?

- Practicing presence - strength training -Uncover and awaken to our non conscious automatic processes- short cut

What are the three general strategies for managing stress? Which is most effective/less effective?

1. Enactive Strategies 2. Proactive Strategies 3. Reactive Strategies

What are the three main elements of performance management?

1. Set performance expectations 2. Assess Performance 3. Performance feedback and review

What are the two approaches to feedback we discussed and how do they differ?

1. Strength Based - ask them to improve strengths -Pros -enhances individual well-being and engagement -improves employees actual productivity 2.Weakness Based -I want to fix you- ask to improve on weaknesses cons: employee dissatisfaction, defensice reactions

What are the 8 principles of supportive communication?

1. Supportive communication is based on congruence, not incongruence 2. Supportive Communication is descriptive, not evaluative 3. Supportive Communication is Problem-Oriented 4. Supportive Communication Validates rather than invalidates individuals 5.Supportive Communication is specific(useful), not global(not useful)

How do we improve our mindsets?

1. Understand the power and importance of mindsets 2. Identify mindsets necessary for effectiveness Identify them - Put a label on them - objectify them 3. Identify where your mindsets currently are (Awaken) 4. Chart a course between your current mindsets and the mindsets you want to develop 5. Shift our neural connections

What is external self awareness?

Understanding how other people view us

Time stressor (1)

Work overload, lack of control, ↑work ↓time

Generally, how effective is feedback?

-1/3rd of all feedback results in decreased performance -managers aren't very good at giving feedback

Be able to define the following terms: Knowledge Skills Talents Strengths

-Talents: naturally recurring patterns of thought, feelings or behavior -Knowledge: the facts and lessons learned -Skills: steps of an activity

What are the four main aspects of emotional intelligence?

1. Diagnose and recognize our emotions 2. Control our own emotions 3. Recognize and diagnose emotions displayed by others 4. Respond appropriately to to others emotional cues

What are the two assumptions that guide the world's best managers

1. Each person's talents are enduring and unique 2. Each person's room for growth is in the areas of his or her greatest strength

5 attributes to recognize self awareness

1. Emotional Intelligence 2. Personal Values 3. Cognitive Style 4. Orientation Toward Change 5. Core self evaluation

What are the five tips for managing around your weaknesses

1. Get a little better at it 2. Design a support system 3. Use one of your strongest themes to overwhelm your weakness 4. Find a partner 5.Just stop doing it

What are the six recommendations for giving effective feedback? Why is each important?

1. Have continuous positive discussions (3 positive interactions per every 1 negative) 2. Consider our approach (weakness vs strength-based) 3. Ensure feedback giver and receiver are on the same page ( feedback giver needs to be familiar with receivers performance) 4. Focus on knowledge and skills, not talents (focus on things that they can readily change. Be problem-oriented, not person-oriented) 5. Use appropriate communication (be timely, specific, accurate, authentic, tie feedback to important consequences) 6. Follow up

closed and open mindsets

Closed: Closed to the ideas and suggestions of others- being right, avoids feedback Open: Open to ideas and suggestions of others Willing to give them adequate time & thought- finding the truth, asking questions

Challenge Stressors

Opportunities for learning, growth, and achievement -work: deadlines, obligations towards others, expectations for quality -non-work: Family demands, volunteer work, personal development, marriage, having children

What is stress?

State of mental or emotional strain or tension

Management

The art of getting things done through and with people in formally organized groups. This often implies a position with supervisory responsibility and administration (planning, organizing, directing, & controlling)