MGMT 44301 (Connect)

When prosecuting a disparate impact case, the plaintiff must show an allegedly discriminatory practice disproportionately affects a protected group relative to...

a majority group

What type of managerial style is needed for a company to take advantage of employees' knowledge?

a style that focuses on empowerment

At the (blank) level of integration, the HRM department has no influence on a company's strategic business planning function.

administrative

Employees in today's economy want which of the following from the company they they work for?

an accommodating work schedule and monetary motivation

Which technological advantage involves the autonomous querying of data to identify trends and patterns that influence future searches?

artificial intelligence

Which of the following would be considered during an internal anlaysis?

available financial resources, available human resources, and available technological resources

To implement a successful talent management program, HR practices must do which of the following?

be aligned with business needs and support the company's business goals

When presented with evidence of discrimination, an employer in a disparate impact case needs to show that the employment practice is a(n)...

business necessity

Which of the following helps create a positive employee experience?

flexible work schedules, clear performance goals, work that contributes to a larger purpose

Which of the following characteristics of divisional structures helps them be more creative and able to respond quickly to change?

focus on work-flow

How can managers empower knowledge workers?

give them the authority to make decisions

Managers utilizing the motivational approach to job design will focus on increasing the meaningfulness of jobs through which types of the following interventions?

giving employees tasks that they feel are important and giving employees the freedom to make decisions

Effective (blank) requires managers to determine the skills needed to perform the organization's jobs, as well as the number of people needed to perform those jobs.

human resource planning

Which of the following are inputs?

human skills, raw materials, and equipment

Reviewing annual EEO-1 reports from organizations allows the EEOC to...

identify patterns of hiring discrimination

Which of the following are likely aspects of an "internal growth" strategy?

innovation, joint ventures, and market developmeny

Which of the following are among the menus of HRM practices associated with strategy implementation?

job analysis, recruitment, training and development, and pay structure

An increasing number of jobs in the professional and service sectors indicates that (blank) is a valued skill for workers in today's economy.

knowledge

When pursuing a concentration strategy, a company emphasizes which of the following?

maintaining skill levels and retaining skilled staff

Ultimately, the choices an organization makes when implementing a strategy are important because they...

make an economic difference

To allow employees to make their greatest possible contribution to company productivity and competitiveness, HR needs to do which of the following?

manage both internal and external environmental factors

Job analysis is important to line managers for which of the following reasons?

managers need to understand the possible dangers associated with a job to ensure work is being done safely and understanding job requirements is critical to making intelligent hiring decisions

Which of the following best describes the limitations of OSHA in addressing occupational injuries and illnesses?

many are a product of unsafe behaviors

When a company adopts a new strategy, which of the following are often integrated into job design?

new tasks, new technologies, and new ways of performing old tasks

Businesses with more than $50,000 in contracts with the federal government are required to do which of the following?

not discriminate in employee hirings and keep a written affirmative action plan on file

The process of exporting jobs from developed to less developed countries is called...

offshoring

What are the most important incentives that companies can offer employees for their contributions to the company?

pay, benefits, interesting work

The main component that serves as the "raw material" for a learning organization is ultimately the...

people

What is gross margin?

the total amount of margin made on all the units sold

Which of the following statements are true about employees in a learning organization?

they continually share knowledge, they seek to experiment and improve, they are encouraged to identify problems and make decisions.

Why do knowledge workers have many job opportunities?

they have skills that are in demand and they have acquired information important to prospective employers.

How do companies use the balanced scorecard?

to determine how well the HRM function is contributing to the company's strategic objectives and to ensure HRM activities are linked with the company's overall strategy

Why do companies perform a work-flow analysis?

to determine what tasks need to be performed to create an output and to determine what skills are needed by employees in order to create an output

What is the objective of the six sigma process?

to fulfill the customers' needs in a timely manner

Employee (blank) refers to a planned effort to facilitate the learning of job-related skills and knowledge.

training

When attempting to demonstrate that a hiring practice is related to a legitimate goal, an employer often cites which of the following job performance measures in its defense?

training success and job performance ratings

Which of the following are examples of opportunities or threats that might be identified in an external analysis?

unserved customer segments, pending legislation, and potential labor shortages

Because they form organically, social networks in the workplace are more (blank) than formal organizational charts.

volatile

Organizations use a value chain to determine which of the following?

which aspect of the business will create the most customer value and which capability needs to be world class

In the US, 46.5 million job openings are projected to occur by 2026. The majority of these openings will be due to which of the following?

workers switching careers and workers retiring from the workforce.

Which of the following is true about the treatment of sexual orientation and gender identity by Title VII of the Civil Rights Act?

A federal circuit court has interpreted Title VII's prohibition against sex discrimination to include sexual orientation.

True or false? The best strategic issue through which HRM can influence the strategic management process is that of "where to compete."

False

What type of system would a company implement if it wanted employees and technology to work as well as possible together?

a high-performance work system

What is the term for a company system that acquires, stores, manipulates, analyzes, retrieves, and distributes HR information?

a Human Resource Information System

What is organizational culture?

a complex set of values, beliefs, assumptions, and symbols that define the way in which a firm conducts its business

(Blank) strategies result from proactive decisions made through the rational decision-making process used by managers developing the organization's strategic plan.

Intended

Which of the following statements are correct for a situation in which an OSHA compliance officer believes that a company has violated an OSHA regulation and issues the company a citation?

The company must post the citation near the location of the violation and the company must post the citation in a prominent place.

Which of the statements are true concerning the outcomes of the Americans with Disabilities Act?

The kinds of cases being filed are not based on the rights that the act was originally intended to protect, The act has resulted in increased litigation, and About one-half of the complaints filed under the act have been found to be without reasonable cause.

Equal employment opportunity in the United States is regulated by (blank) of the Civil Rights Act of 1964.

Title VII

True or False: A shared service model increases the business relevance of HR practices?

True

Which of the following are true concerning communicating job hazards?

Workers new on the job experience a relatively high percentage of work accidents so they must be informed about hazards, Older workers need to be reminded of hazards because they can become complacent, and Written memos help document a history of concern about a job hazard.

In practice, which of the following are typical ways in which HRM can influence the strategic management process?

by determining the costs of people-related resources for successful implementation, by helping consider how to gain or develop the necessary human resources, and by limiting strategic options

As a result of the Civil Rights Act, those who discriminate based on race, age, and other factors can be...

charged punitive damages

The Sarbanes-Oxley act of 2002 sets strict rules regarding (blank)

company actions

When an organization pursues a (blank) strategy, it is attempting to focus on what it does best in its established markets.

concentration

What are fixed costs?

costs that are incurred regardless of the number of units produced

What are variable costs?

costs that are related directly to the quantity of units produced

The balanced scorecard depicts a company's performance from the perspectives of which of the following?

customers, workers, and shareholders

Which of the following issues would likely be of interest to an ergonomics researcher?

design of the workplace and level of lighting in the workplace

During the dot-com craze of the 1990s, organizations used which of the following tactics to attract talented employees?

developing "employee value propositions" and trying to become "employers of choice"

Employee (blank) describes the acquiring of knowledge, skills, and behavior in the service of meeting the challenges of existing or nonexistent jobs.

development

If a company has a formal policy of discrimination, the plaintiff in a discrimination case can use that information as...

direct evidence

An organization that pursues a (blank) strategy attempts to pare down its operations, usually because of serious economic difficulties.

divestment

Organizations using a (blank) structure are made up of different units that operate somewhat independently.

divisional

Which of the following statements is true about divisional structures for an organization in contrast to functional structures?

divisional structures can exploit consumer opportunities faster and can result in one unit achieving gains at the expense of another unit

Title VII of the Civil Rights Act of 1964 protects employees from employer retaliation for (blank) illegal employment practice.

expressing through proper channels a perceived

The HRM dimension of assessment and development of human resources deals specifically with which of the following?

preparing employees for future work roles in the company, measuring employees performance, and identifying the work interests and goals of employees

A plaintiff who is able to demonstrate that a defendant's explanation for a discriminatory hiring decision is simply a ploy to mask actual discriminatory intent has exposed the defendant's reasoning as a...

pretext

When a benefit is contingent on an employee submitting to a sexual advance, it is known as...

quid pro quo harassment

Which of the following activities are performed by HR generalists?

recruiting, labor relations, and benefits administration

What is the process by which applicants are sought for potential employment?

recruitment

Which of the following are potential drawbacks of a divisional structure?

self-cannibalization, inefficiency, and inability of units to see the "big picture"

A compliance officer takes which of the following steps as part of the OSHA inspection process?

shows up unannounced, interviews employees, discusses findings and violations with employer, and reviews employer records for deaths, injuries, and illnesses

A (blank) is the individual's level of proficiency at doing a specific action, whereas a (blank) is his or her overall aptitude.

skill; ability

Which of the following are appropriate subjects for company safety programs?

specific injuries, specific disabilities, and job safety

Decisions about how many and what kind of employees to hire are directly impacted by the company's...

strategy

When alleging religious discrimination, an employee must demonstrate which of the following?

that he or she has suffered adverse consequences because the company failed to accommodate the request, that he or she provided the company with notice of the need to accommodate the religious practice, that he or she has a legitimate religious belief

Which law was designed to protect older employees when a company reduces its workforce through layoffs?

the Age Discrimination in Employment Act

Which of the following laws were passed as a result of a perceived societal need?

the Age Discrimination in Employment Act, the Occupational Safety and Health Act, and the Employee Retirement Income Security Act

Which economic and demographic changes are leading companies to focus more on HR practices?

the creation of new jobs, people aging out of the workforce, and slow population growth

What is contribution margins?

the difference between the price of a unit and its variable costs

Which technique involves breaking down each job into basic elements, rating each element for its potential for harm or injury, and isolating the element while changes are considered?

the job hazard analysis technique

When the defendant in a disparate treatment case of discrimination provides a legitimate nondiscriminatory reason for an employment decision...

the plaintiff needs to show that the reason offered is a pretext, not the real reason for the decision