MGMT 444 - Chapter 10
True.
A common barrier to effective delegation is that the project manager is afraid that he will lose control of the work and not know what is going on.
True.
A common barrier to effective delegation is that the team members fear criticism for mistakes or lack self-confidence.
True.
An effective project manager develops and maintains the interpersonal relationships throughout the duration of the project.
True.
Another thing the project manager can do is identify situations in which less experienced people can learn from more experienced people.
True.
Get a mentor to develop the skills necessary to be an effective project manager.
True.
Good interpersonal skills are essential for a project manager.
True.
Good interpersonal skills enable a project manager to empathize with individuals when special circumstances arise.
True.
Good negotiating skills are essential for project managers.
False.
Project leadership involves criticizing the people assigned to the project to work as a team.
True.
Project leadership requires involvement and empowerment of the project team.
True.
Stress is likely to be high when a project is in jeopardy of not meeting its objective.
False.
The capable project manager understands what motivates team members and creates a competitive environment in which individuals compete as part of a high-performing team and are required to excel.
True.
The effective manager does not tell people how to do their jobs.
False.
The effective project manager has a commitment to limiting the training and development of people working on the project.
True.
The effective project manager is able to cope with constantly changing conditions.
True.
The project manager needs to use effective listening and to be able to make a persuasive case and clearly articulate her position on issues.
False.
The project manager plays the leadership role in planning, organizing, and controlling the project, and tries to do it alone.
True.
The project manager sets the tone for the project team by establishing an environment of trust, high expectations, and enjoyment.
False.
The project manager should never provide coaching.
False.
The project manager should panic; she or he has to look ruffled.
False.
The project manager should tell the individuals how to do the task.
False.
The project manager should try to learn about the personal interests of each individual by being intrusive.
True.
The project manager uses the project as an opportunity to add value to each person's experience base so that all members of the project team are more knowledgeable and competent at the end of the project than when they started it.
The change management procedures must cover communication between the ____ and the customer and between the ___ and the project team. a. project manager, project manager b. stakeholders, project manager c. project manager, customer d. stakeholders, customer
a. project manager, project manager
The project manager has the responsibility for ___ in terms of specific results. a. providing a clear understanding of what is expected b. telling project team members how to perform c. detailing the specific actions d. limiting the actions of the project team
a. providing a clear understanding of what is expected
The project manager needs to be sure that won't casually agree to changes that may require additional person-hours. a. team members b. stakeholders c. the customer d. organizational management
a. team members
____ may be: initiated by the customer, initiated by the project team, caused by unanticipated occurrences during the performance of the project, or required by the users of the project results. a. Reports b. Changes c. Project planning d. Project scope documentation
b. Changes
___ involves selecting the project team members who are best qualified to perform each task and then empowering them to do it. a. Consignment b. Facilitation c. Authorization d. Delegation
d. Delegation
____ implies more than just assigning tasks to specific members of the project team. It includes giving team members the responsibility to accomplish job objectives and the authority to make decisions and take actions to achieve the expected results, as well as accountability for accomplishing those results. a. Consignment b. Facilitation c. Authorization d. Delegation
d. Delegation
____ involves empowering the project team to achieve the project objective and empowering each team member to accomplish the expected results for his or her area of responsibility. a. Consignment b. Facilitation c. Authorization d. Delegation
d. Delegation
____ is the act of allowing individuals to successfully carry out assigned tasks. a. Consignment b. Facilitation c. Authorization d. Delegation
d. Delegation
An important aspect of the project manager's job is to manage and control a. how the project team completes tasks. b. how stakeholders feel about the project. c. the customer's financial situation. d. changes.
d. changes.
The ____ spearheads development of a plan to achieve the project objective. a. customer b. project team c. primary stakeholder d. project manager
d. project manager
True.
A final way in which the project manager can develop people is by having them attend formal training sessions.
True.
A good project manager believes that all individuals are valuable to the organization and that they can make greater contributions through continuous learning.
False.
A good project manager stresses the value of self-indulgence by encouraging individuals to take the initiative.
False.
A high level of communication is especially important early in the project to build a competitive working relationship with the project team and to establish low expectations with the customer.
True.
A project manager also needs good interpersonal skills to deal with disagreement or divisiveness among team members. Such situations can require delicate handling on the project manager's part.
True.
A project manager needs good interpersonal skills to try to influence the thinking and actions of others.
True.
A project manager needs to be a good problem solver.
True.
Capable project managers have high expectations of themselves and of each person on the project team. They believe that people tend to live up to what is expected of them.
False.
Communication by project managers needs to be timely, honest, and ambiguous.
True.
Communications require that the project manager have good verbal and written communication skills.
True.
Conduct a self-evaluation, and learn from your mistakes to be an effective project manager.
True.
Despite the best laid plans, changes will still occur.
True.
During individual meetings with the project team members, assess opportunities for growth by having the members identify what they learned by working on the project.
True.
Effective communication establishes credibility and builds trust.
True.
In certain situations, the project manager needs to act as a buffer between the project team and either the customer or upper management.
True.
In informal conversations, the project manager should use open-ended questions and do a lot of listening.
True.
Interview project managers who have skills that you want to develop in yourself to develop the skills necessary to be an effective project manager.
False.
It is helpful if the project manager has developed a mistrusting relationship with the other person because this can provide a strong foundation for positive and robust negotiations.
True.
It's important for the project manager to provide timely feedback to the team and customer.
True.
It's important that the project manager develop a relationship with each person on the project team. It requires making the time to have an informal conversation with each person on the project team and with each key individual in the customer's organization.
True.
Join organizations, such as the Project Management Institute to develop the skills necessary to be an effective project manager.
False.
Leadership is getting things done through others; the project manager achieves results by not trusting the project team.
True.
Leadership requires that the project manager be highly motivated and set a positive example for the project team.
True.
Learning and development are lifetime activities, there's no finish line.
True.
Project managers must be able to handle the stress that can arise from work situations.
True.
Project managers must be good communicators.
True.
Project managers must have self-discipline, be able to prioritize, and show a willingness to delegate.
True.
Project managers need to communicate regularly with the project team, as well as with any subcontractors, the customer, and their own company's upper management.
False.
Project managers should encourage a negative attitude on the part of the project team members and manipulate the team building process.
False.
Project managers tend to be pessimistic and negative.
True.
Rather than create a fear of failure, the manager acknowledges that mistakes are part of the learning and growth experience.
True.
Read -- subscribe to journals or look up articles related to the skills you want to develop -- to develop the skills necessary to be an effective project manager.
True.
To control the project, the project manager must track actual progress and compare it with planned progress.
True.
Used appropriately, humor can help a project manager handle the stress and break the tension.
True.
Volunteer -- contribute to the community or a specific cause and try your hand at developing leadership skills -- to develop the skills necessary to be an effective project manager.
____ is one of the ways to develop the skills necessary to be an effective project manager. a. Learn from others b. Talk to groups c. Limit exposure to other project teams d. Receive a single journal subscription
a. Learn from others
____ involves securing the appropriate resources to perform the work. a. Organizing b. Initiating c. Planning d. Fostering
a. Organizing
There to develop the skills necessary to be an effective project manager. a. are various ways b. are limited ways c. is only one way d. are no ways
a. are various ways
The one thing that you can be sure will happen during a project is a. change. b. the project plan will remain. c. the scope of the project will not creep. d. decisions will stand.
a. change.
The project manager clearly defines the project objective and reaches agreement with the ____ on this objective. a. customer b. stakeholders c. suppliers d. project team
a. customer
Generally, the in the project that changes are identified, the their effect on accomplishing the project objective. a. later, greater b. later, lesser c. earlier, greater d. earlier, more severe
a. later, greater
It is the responsibility of the ____ to make sure that the customer is satisfied that the work scope is completed in a quality manner, within budget, and on time. a. project manager b. stakeholders c. project team members d. project authority
a. project manager
Gain experience is one of the ways to develop the skills necessary to be an effective project manager. Which of the following statements is false? a. Each project presents a learning opportunity. b. Limit project experiences to only those tasks that you can do well. c. Projects aren't all the same. d. Work on as many projects as you can.
b. Limit project experiences to only those tasks that you can do well.
Effective delegation requires that the project manager have a. control over the project team. b. confidence in each member of the project team. c. self-confidence and arrogance. d. power to force action.
b. confidence in each member of the project team.
At the start of the project, procedures need to be established regarding how changes will be a. initiated. b. documented and authorized. c. compensated. d. presented.
b. documented and authorized.
Whenever a customer requests changes, the project manager should a. do a quick estimate and say if the change is ok or not. b. have the appropriate project team members estimate the effects on the project cost and schedule. c. stop the project's progress. d. ignore the request and deliver the product promised.
b. have the appropriate project team members estimate the effects
The ___ must decide which tasks should be done in-house and which tasks should be done by subcontractors or consultants. a. stakeholders b. project manager c. project sponsor d. project team
b. project manager
If actual progress falls behind planned progress or unexpected events occur, the project manager a. watches to see what happens. b. takes immediate action. c. alerts the sponsor and asks for more funds. d. has an immediate meeting with the project stakeholders.
b. takes immediate action.
The project manager coordinates the activities of the ____ to ensure that they perform the right tasks at the proper time, as a cohesive group. a. stakeholders b. various team members c. suppliers d. project sponsor
b. various team members
The project manager reviews the plan with the customer to gain endorsement and then sets up a project management information system for a. recording the plan. b. solidifying the agreement of the plan. c. comparing actual progress to planned progress. d. using technology to appear competent.
c. comparing actual progress to planned progress.
The project manager has primary responsibility for ____ in planning, organizing, and controlling the work effort to accomplish the project objective. a. doing the paperwork b. making all the decisions c. providing leadership d. impeding
c. providing leadership
The aspects most likely to be affected by project changes are a. the project resources and assignments. b. the project quality and constraints. c. the project budget and the completion date. d. the project risk and customer satisfaction.
c. the project budget and the completion date.
People are not born with the skills needed to be effective project managers; rather a. they are assigned the task even if not have the skills. b. they are given the skills. c. they develop those skills. d. they are innate.
c. they develop those skills.
Some changes become necessary as a result of ____, such as an early snowstorm that slows down the construction of a building. a. predicted events b. risk responses c. unanticipated occurrences d. negligence
c. unanticipated occurrences
The project manager communicates the objective to the project team in such a manner as to create a vision of a. how much the project is going to cost. b. the amount of work each member will have to do. c. what will constitute successful accomplishment of the objective. d. the number of meetings necessary during the project.
c. what will constitute successful accomplishment of the objective.
True.
A capable project manager provides opportunities for learning and development by encouraging individuals to assume the initiative, take risks, and make decisions.
True.
A common barrier to effective delegation is that the project manager has a personal interest in the task or thinks she can do it better or faster herself.
False.
A common barrier to effective delegation is that the project manager has confidence in the capability of others to do the work.
True.
Another way of encouraging project team development is to meet with project team members individually at the start of their project assignments and encourage them to take advantage of their assignments to expand their knowledge and skills.
True.
During the project life cycle, project managers encounter many occasions to employ their negotiating skills in interactions with the sponsor or customer, the project organization's management, subcontractors, vendors, and end users of the project's end product. The subject of negotiations can be contract terms and conditions, obtaining specific resources to staff the project, subcontractor prices, vendor delivery schedules, payment for damages, the cost or schedule impact of changes, customer approval of designs, the need for rework if quality standards were not met, the best approach to resolve a technical performance issue, interpretation of acceptance criteria or test results, approaches to get the project back on track if it is behind schedule and/or over budget, and so forth.
True.
During the project life cycle, project managers encounter many occasions to employ their negotiating skills in interactions with the sponsor or customer, the project organization's management, subcontractors, vendors, and end users of the project's end product.
True.
Effective and frequent communication is crucial for keeping the project moving, identifying potential problems, soliciting suggestions to improve project performance, keeping abreast of customer satisfaction, and avoiding surprises.
True.
Effective delegation requires effective communication skills.
True.
Effective negotiations strengthen relationships, not erode them.
True.
Effective project management requires a participative and consultative leadership style, in which the project manager provides guidance and coaching to the project team.
False.
Effective project managers communicate and share information in one way.
True.
Effective project managers have strong leadership ability, ability to develop people, excellent communication skills, good interpersonal skills, ability to handle stress, problem-solving skills, negotiating skills, and time management skills.
False.
Finally, and most important, the task of organizing involves creating an environment in which the individuals may be motivated to work together as a project team.
False.
Good problem solving starts with the late identification of a problem or potential problem.
True.
Good project managers manage their time well.
False.
Good project managers spend more time talking than listening.
True.
How to do the task should be left up to the individuals so that they can be creative.
False.
If possible, the project manager should have project team members not participate up front in the decision to change.
True.
Negotiating with customers or subcontractors involved in global projects can be particularly challenging.
True.
One way of encouraging project team development is to talk about the importance of self-development at project team meetings.
False.
Only the good news should be shared promptly. The bad news should be kept secret by the project manager.
True.
Open communication and a climate of trust are prerequisites for introducing change, reducing resistance to change, and gaining commitment to the change.
True.
Participate in education and training programs to develop the skills necessary to be an effective project manager.
True.
The project manager can improve her or his ability to handle stress by keeping physically fit through regular exercise and good nutrition.
True.
The project manager can try to provide "stretch" assignments that require individual team members to extend their knowledge and accomplish more than they may think they can.
False.
The project manager establishes ongoing communication with the customer to keep the customer at a distance and to determine whether there are any changes in expectations.
False.
The project manager establishes the parameters and guidelines for what needs to be done, and then tells the project team members how to get it done.
False.
The project manager has self-confidence and exhibits distrust in the project team members.
True.
The project manager involves the project team in the functions of planning, organizing, and controlling the project to gain their commitment to successful completion of the project.
True.
The project manager is a key ingredient in the success of a project.
True.
The project manager leads by making things happen.
False.
The project manager maintains authority and assigns responsibility to specific individuals or subcontractors for the various tasks.
False.
The project manager must be careful to create situations that cause individuals to become discouraged.
False.
The project manager must create an atmosphere that fosters timely and open communication with a fear of reprisal.
True.
The project manager must create for the team a vision of the result and benefits of the project.
False.
The project manager must foster motivation through criticism of the project team as a whole and of individual members. Criticism should be carried out as soon as possible after the action that is being criticized.
False.
The project manager must ignore cultural differences into consideration when negotiating.
True.
The project manager needs to have a good sense of humor.
True.
The project manager should encourage project team members to identify problems early and solve them on their own or seek help if they need to.
True.
The project manager should involve individuals in decisions affecting them and should empower them to make decisions within their assigned areas of responsibility.
