MGMT 5311 quizzes

Which employee is most likely to report experiencing felt empowerment at work?

Adam uses his judgment to approve the customer's refund

Which statement regarding SMART goals is correct?

Effective goals tend to be aggressive

Which of the following is not one of the workplace trends facing organizations?

Higher information quality

Organizations can take many steps in helping employees manage stress. Which approach would be recommended?

Increase employee autonomy

Which statement accurately reflects a concern regarding monitoring employees in the workplace?

Monitoring employees can increase ethical compliance but may create a culture of mistrust

Which statement is true about motivation?

Motivation is a key influence over an employee's performance level

Boeing decides to lay off some of its IT workers, and instead have the same services provided by Dell. This is an example of:

Outsourcing

Which statement is accurate regarding negotiations around the world?

Some cultures find it disrespectful to negotiate prior to establishing a trusting relationship

Which law prohibits discrimination based on race, color, sex or national origin?

Title VII of the Civil Rights Act

Which assertion regarding Gersick's punctuated equilibrium model is accurate?

While disruption, chaos, and conflict are inevitable in a group, they can represent opportunities for innovation

The interactionist perspective suggests behavior is

a function of the person and the situation interacting with each other

Conflict refers to

a process that involves people disagreeing

An example of a deep-level diversity traits is

attitudes

Someone who prefers to learn by listening to others is likely someone who prefers

auditory learning

Within an organization, conflict

can be healthy and necessary

Imagine that you are a salesperson in a major department store. Though you might not actually believe in this practice, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view, you often experience

cognitive dissonance

The Age Discrimination in Employment Act prohibits discrimination against

employees age 40 or older

Camila sees herself as a good person and a good employee. She is confident about her capabilities and derives great satisfaction from doing her job well. Based on what we know, we can say that Camila has

high self-esteem

Research suggests high levels of emotional intelligence lead to which of the following?

higher job satisfaction

The competition conflict handling style is

highly assertive but low on cooperation

An individual described as ethnocentric believes that

his or her culture is superior to other cultures

Positive reinforcement tends to

increase the desired behavior

Organizational behavior is the study of

individuals and groups at work

Information processing demands that exceed the supply or capacity of time available for such processing are called

information overload

General mental ability is most important in which area of work?

management

Which of the Big 5 personality traits correlates negatively with job satisfaction?

neuroticism

Lindsey administered a test to a job candidate three different times. She is looking at the scores and sees that they are 85, 87 and 85 out of 100, and notes that the scores are fairly consistent. In other words, the test is

reliable

In expectancy theory, valence is

the anticipated satisfaction that will result from an outcome

Stress is

the body's response to an environmental demand

Task interdependence refers to

the degree that team members are dependent upon one another to get information, support, or materials from other team members

Organizational commitment refers to

the emotional attachment people have toward the company they work for

Zoe and Zane are graphic designers at Highland Lithographics. Both have the same job description and were hired at about the same time. Earlier this month, Zoe found out that Zane makes $15.00 an hour while she makes $12.00. What theory of motivation best explains why Zoe went to her boss to complain about the pay disparity and try to get a raise?

Equity theory

What is a recommended response if you are asked an illegal interview question?

Try to address the concern expressed by the question

Ryan is a student at State University. He is the first to arrive at each of his classes and is very upset with the professor if class does not begin exactly on time. He studies late every night and will argue with his professor for every possible point on a multiple-choice exam. Ryan would likely be classified as having

Type A personality

If you were doing business in the U.S. with someone who was born there, how might you nonverbally convey trustworthiness?

Use direct eye contact. Mimic the other person's posture and gestures. Smile and nod when they are speaking.

A stereotype is

a generalization about a particular group of people

Lyle is a member of a union. His supervisor gave Lyle a three-day suspension for not wearing protective shoes on the manufacturing floor. Lyle appealed the suspension and the plant manager refused to rescind it. The union wants to appeal this decision to a neutral third party for a ruling. What procedure does the union want to utilize?

arbitration

Among the limitations associated with using personality tests in employee selection is

candidates faking their answers

Theft and sabotage at work are examples of what type of behaviors?

counterproductive work behaviors

Person-job fit refers to the

degree to which a person's skill, knowledge, abilities, and other characteristics match the job demands

The body's "fight or flight" response causes which physical symptoms to occur?

digestion interruption

Scientific management's focus is on

efficiency

Closure is the phase of the negotiation process where you

either have come to an agreement or walk away from an unacceptable offer

Sydney is the human resource manager at Alba Company. She needs to lay off twenty employees who are all located at her facility. Which communication channel is best for delivering the layoff information?

face-to-face conversation

Choosing a job that offers health care as part of its benefit package over a position that pays more but has no health care benefits might reflect the job seeker's concern about

family security

According to Maslow, an example of physiological needs may be satisfied by

food

What order did organizational psychologist Bruce Tuckman propose for group development stages?

forming, storming, norming, performing, and adjourning

Which factor related to job satisfaction is most likely to generalize across cultures?

good relations with others

What is considered a potential benefit of effective diversity management?

greater creativity in decision making better service to customers higher productivity of operations

NASA endured the Challenger disaster when group members conformed with top managers' decisions that launching the space shuttle in freezing temperatures was better than missing the launch window. This is an example of what group process?

groupthink

Markus said, "If I just hadn't had that argument with my girlfriend last night, I wouldn't have been so upset and I would have done much better on my sales presentation today." Markus exhibits

high external locus of control

Taylor complains to their friends every Friday night about the stresses and hassles of their job. Each week they tells their friends they are going to leave their company even though they have been working there for over five years. Taylor is likely to be

high in extraversion

If both parties involved in a budget negotiation seek to expand the overall budget so that each party gets more, this is an example of which kind of negotiation strategy?

integrative approach

Role ambiguity and role conflict are examples of

intrapersonal conflict

Harper's boss knows she has had a difficult year. Harper is getting divorced after just two years of marriage and has been forced to move to a much smaller apartment. Although her performance has fallen substantially from the previous year, Harper's boss Betty gives her a raise and a higher rating than she deserves. Betty secretly hopes Harper will be motivated to improve her performance. There may be bias in this review due to

leniency

Attitude surveys conducted by companies produce more useful information if

management is perceived as credible by employees

A measure that is high in validity

measures what it is intended to measure

If students try to go online to view a posted syllabus and the university's computer system keeps shutting down as they try to access it, the students are dealing with which aspect of the communication model?

noise

An attitude is

our opinions, beliefs, and feelings about our environment

Collectivistic cultures are those in which

people tend to have strong bonds to their groups, and group membership forms a person's self-identity

Effective time management techniques include

prioritization

Employee Assistance Programs are offered by organizations in order to

provide help to employees with personal problems

During an experiment, the control group

receives no experimental manipulation

Which item is a motivator in Herzberg's theory of motivation?

recognition

A tendency to attribute our successes to internal causes and our failures to the situation is evidence of

self-serving bias

Norms refer to

shared expectations about how things operate within a group or team

Role conflict, role ambiguity, organizational politics, and job insecurity are indicators of

stress at work

Researchers use meta-analysis to

summarize research findings from studies on related topics

Potential causes of conflict in the workplace include

task interdependence. communication issues. limited resources.

High power distance cultures tend to

view an unequal distribution of power as relatively acceptable

Santiago wants to thoroughly understand the issues that created the severe economic straits Boeing currently finds itself experiencing. He should consider what kind of a research study?

case study

Generally, people from Europe and the United States have higher levels of ___________ than those from Asia and Africa

extraversion

According to the job-demands-resources (JD-R) model, job stress can be best managed by

reducing job demands

Martina is the financial director of a small business. She recently read a memo from one department presenting a new idea for a product. During the discussion on the item afterward, Martina kept focusing on the cost of producing and marketing that product. The barrier facing Martina in this scenario is

selective perception

For researchers, hypotheses are

tentative guesses for expected observations that can be tested

Job satisfaction refers to

the feelings people have toward their jobs

Negotiation refers to

the process whereby two or more parties work toward an agreement

Communication fulfills three main organizational functions which are

transmitting information, sharing emotions, and coordination

One explanation for the 15% earnings gap between men and women in the U.S. is that

women are underrepresented in high-paying occupations

The primary reason for employee turnover is

work attitudes