MGMT 5311 quizzes
Which employee is most likely to report experiencing felt empowerment at work?
Adam uses his judgment to approve the customer's refund
Which statement regarding SMART goals is correct?
Effective goals tend to be aggressive
Which of the following is not one of the workplace trends facing organizations?
Higher information quality
Organizations can take many steps in helping employees manage stress. Which approach would be recommended?
Increase employee autonomy
Which statement accurately reflects a concern regarding monitoring employees in the workplace?
Monitoring employees can increase ethical compliance but may create a culture of mistrust
Which statement is true about motivation?
Motivation is a key influence over an employee's performance level
Boeing decides to lay off some of its IT workers, and instead have the same services provided by Dell. This is an example of:
Outsourcing
Which statement is accurate regarding negotiations around the world?
Some cultures find it disrespectful to negotiate prior to establishing a trusting relationship
Which law prohibits discrimination based on race, color, sex or national origin?
Title VII of the Civil Rights Act
Which assertion regarding Gersick's punctuated equilibrium model is accurate?
While disruption, chaos, and conflict are inevitable in a group, they can represent opportunities for innovation
The interactionist perspective suggests behavior is
a function of the person and the situation interacting with each other
Conflict refers to
a process that involves people disagreeing
An example of a deep-level diversity traits is
attitudes
Someone who prefers to learn by listening to others is likely someone who prefers
auditory learning
Within an organization, conflict
can be healthy and necessary
Imagine that you are a salesperson in a major department store. Though you might not actually believe in this practice, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view, you often experience
cognitive dissonance
The Age Discrimination in Employment Act prohibits discrimination against
employees age 40 or older
Camila sees herself as a good person and a good employee. She is confident about her capabilities and derives great satisfaction from doing her job well. Based on what we know, we can say that Camila has
high self-esteem
Research suggests high levels of emotional intelligence lead to which of the following?
higher job satisfaction
The competition conflict handling style is
highly assertive but low on cooperation
An individual described as ethnocentric believes that
his or her culture is superior to other cultures
Positive reinforcement tends to
increase the desired behavior
Organizational behavior is the study of
individuals and groups at work
Information processing demands that exceed the supply or capacity of time available for such processing are called
information overload
General mental ability is most important in which area of work?
management
Which of the Big 5 personality traits correlates negatively with job satisfaction?
neuroticism
Lindsey administered a test to a job candidate three different times. She is looking at the scores and sees that they are 85, 87 and 85 out of 100, and notes that the scores are fairly consistent. In other words, the test is
reliable
In expectancy theory, valence is
the anticipated satisfaction that will result from an outcome
Stress is
the body's response to an environmental demand
Task interdependence refers to
the degree that team members are dependent upon one another to get information, support, or materials from other team members
Organizational commitment refers to
the emotional attachment people have toward the company they work for
Zoe and Zane are graphic designers at Highland Lithographics. Both have the same job description and were hired at about the same time. Earlier this month, Zoe found out that Zane makes $15.00 an hour while she makes $12.00. What theory of motivation best explains why Zoe went to her boss to complain about the pay disparity and try to get a raise?
Equity theory
What is a recommended response if you are asked an illegal interview question?
Try to address the concern expressed by the question
Ryan is a student at State University. He is the first to arrive at each of his classes and is very upset with the professor if class does not begin exactly on time. He studies late every night and will argue with his professor for every possible point on a multiple-choice exam. Ryan would likely be classified as having
Type A personality
If you were doing business in the U.S. with someone who was born there, how might you nonverbally convey trustworthiness?
Use direct eye contact. Mimic the other person's posture and gestures. Smile and nod when they are speaking.
A stereotype is
a generalization about a particular group of people
Lyle is a member of a union. His supervisor gave Lyle a three-day suspension for not wearing protective shoes on the manufacturing floor. Lyle appealed the suspension and the plant manager refused to rescind it. The union wants to appeal this decision to a neutral third party for a ruling. What procedure does the union want to utilize?
arbitration
Among the limitations associated with using personality tests in employee selection is
candidates faking their answers
Theft and sabotage at work are examples of what type of behaviors?
counterproductive work behaviors
Person-job fit refers to the
degree to which a person's skill, knowledge, abilities, and other characteristics match the job demands
The body's "fight or flight" response causes which physical symptoms to occur?
digestion interruption
Scientific management's focus is on
efficiency
Closure is the phase of the negotiation process where you
either have come to an agreement or walk away from an unacceptable offer
Sydney is the human resource manager at Alba Company. She needs to lay off twenty employees who are all located at her facility. Which communication channel is best for delivering the layoff information?
face-to-face conversation
Choosing a job that offers health care as part of its benefit package over a position that pays more but has no health care benefits might reflect the job seeker's concern about
family security
According to Maslow, an example of physiological needs may be satisfied by
food
What order did organizational psychologist Bruce Tuckman propose for group development stages?
forming, storming, norming, performing, and adjourning
Which factor related to job satisfaction is most likely to generalize across cultures?
good relations with others
What is considered a potential benefit of effective diversity management?
greater creativity in decision making better service to customers higher productivity of operations
NASA endured the Challenger disaster when group members conformed with top managers' decisions that launching the space shuttle in freezing temperatures was better than missing the launch window. This is an example of what group process?
groupthink
Markus said, "If I just hadn't had that argument with my girlfriend last night, I wouldn't have been so upset and I would have done much better on my sales presentation today." Markus exhibits
high external locus of control
Taylor complains to their friends every Friday night about the stresses and hassles of their job. Each week they tells their friends they are going to leave their company even though they have been working there for over five years. Taylor is likely to be
high in extraversion
If both parties involved in a budget negotiation seek to expand the overall budget so that each party gets more, this is an example of which kind of negotiation strategy?
integrative approach
Role ambiguity and role conflict are examples of
intrapersonal conflict
Harper's boss knows she has had a difficult year. Harper is getting divorced after just two years of marriage and has been forced to move to a much smaller apartment. Although her performance has fallen substantially from the previous year, Harper's boss Betty gives her a raise and a higher rating than she deserves. Betty secretly hopes Harper will be motivated to improve her performance. There may be bias in this review due to
leniency
Attitude surveys conducted by companies produce more useful information if
management is perceived as credible by employees
A measure that is high in validity
measures what it is intended to measure
If students try to go online to view a posted syllabus and the university's computer system keeps shutting down as they try to access it, the students are dealing with which aspect of the communication model?
noise
An attitude is
our opinions, beliefs, and feelings about our environment
Collectivistic cultures are those in which
people tend to have strong bonds to their groups, and group membership forms a person's self-identity
Effective time management techniques include
prioritization
Employee Assistance Programs are offered by organizations in order to
provide help to employees with personal problems
During an experiment, the control group
receives no experimental manipulation
Which item is a motivator in Herzberg's theory of motivation?
recognition
A tendency to attribute our successes to internal causes and our failures to the situation is evidence of
self-serving bias
Norms refer to
shared expectations about how things operate within a group or team
Role conflict, role ambiguity, organizational politics, and job insecurity are indicators of
stress at work
Researchers use meta-analysis to
summarize research findings from studies on related topics
Potential causes of conflict in the workplace include
task interdependence. communication issues. limited resources.
High power distance cultures tend to
view an unequal distribution of power as relatively acceptable
Santiago wants to thoroughly understand the issues that created the severe economic straits Boeing currently finds itself experiencing. He should consider what kind of a research study?
case study
Generally, people from Europe and the United States have higher levels of ___________ than those from Asia and Africa
extraversion
According to the job-demands-resources (JD-R) model, job stress can be best managed by
reducing job demands
Martina is the financial director of a small business. She recently read a memo from one department presenting a new idea for a product. During the discussion on the item afterward, Martina kept focusing on the cost of producing and marketing that product. The barrier facing Martina in this scenario is
selective perception
For researchers, hypotheses are
tentative guesses for expected observations that can be tested
Job satisfaction refers to
the feelings people have toward their jobs
Negotiation refers to
the process whereby two or more parties work toward an agreement
Communication fulfills three main organizational functions which are
transmitting information, sharing emotions, and coordination
One explanation for the 15% earnings gap between men and women in the U.S. is that
women are underrepresented in high-paying occupations
The primary reason for employee turnover is
work attitudes