MGMT CH 11
Four states ---- and the ---- have become majority minority, meaning a majority of the population consists of members of racial and ethnic minorities.
(California, Hawaii, New Mexico, and Texas) District of Columbia
cultivate diverse workforce:
- Securing top management's leadership and commitment - Assessing the organization's progress toward goals - Attracting employees - Training employees in diversity - Retaining employees
challenges facing women in the workforce
- less pay - balance work life and family responsibilities - low rep of women in top jobs - sexual harassment
by recognizing the characteristics common to specific groups of employees while dealing with such employees as individuals and supporting, nurturing, and utilizing their differences to the organization's advantage.
Managing a culturally diverse workforce
------ means not just tolerating or accommodating all sorts of differences, but supporting, nurturing, and utilizing these differences to the organization's advantage
Managing diversity
___________ are higher-level managers who help ensure that high-potential people socialized into the norms and values of the organization. Trainers Mentors HR specialists Employee coaches
Mentors
not many women, not very diverse, not many cultures in org
monolithic org
in this org diversity is not only existing but it's valued
multicultural
how do employers retain older workers
- allow them to work part time - phased retirement - workplace adaptations - skill training - benefit packages targeted toward older employees
Almost -- percent of marriages are dual-earner marriages.
60
--- of workers between 45-74 intend to work in retirement
70%
about - % of US workers are white, and more than - are male
80 half
the avg full time working woman earns about - % as much as men in the same job
82
mentally and physically disabled people: Assistive technologies make it easier for companies to comply with the
Americans with Disabilities Act
-------workforces are growing the fastest in the United States, followed by the African American workforce.
Asian and Hispanic
A(n) ___________ is an invisible barrier making it difficult for women and minorities to move beyond a certain level in the corporate hierarchy. Organization chart Glass ceiling Glass limit Personnel limit
Glass ceiling
Close to half of these foreign-born workers are ----, and nearly one-fourth are
Hispanic Asian
By 2020, more than 18 percent of the workforce is expected to be people of -----
Hispanic origin
Occurs when unwelcome sexual conduct has the effect of unreasonably interfering with job performance or creating an intimidating or hostile, working environment
Hostile environment
An organization that has a relatively diverse employee population and makes an effort to involve employees from different gender, racial, or cultural backgrounds.
Pluralistic organization
moving towards a more diverse org
Pluralistic organization
Submission to or rejection of sexual conduct is used as a basis for employment decisions
Quid pro quo harassment
When the -------- was launched in Seneca Falls in 1848, most occupations, colleges, and professional schools were off limits to women
Women's Rights Movement
Differences that include religious affiliation, age, disability status, military experience, sexual orientation, economic class, educational level, lifestyle, gender, race, ethnicity, and nationality
diversity
creating an environment in which employees from every background listen to each other and work better together so that the org as a whole will be more effective
diversity
having _ in the workplace is necessary for org growth
diversity
the state of having people who are different races or who have different cultures in a group or organization
diversity
why do women make less than males doing the same job
don't negotiate pay
diversity bring new - to the org
ideas
The Bureau of Labor Statistics projects that entry-level workers will be ----- in the future
in short supply
The overall ----- of women rose throughout the 1970s
labor force participation rate
sees diversity not as a prob to be tolerated or solved but as a resource the org can capitalize on
leveraging diff
concern involving female workers
low rep of women in top jobs
The largest unemployed minority in the U.S.
mentally and physically disabled people
substainstionally limit one or more major life activities
mentally and physically disabled people under Americans w/ disabilities act
obtaining - is critical for diversity prog to suceed
mgmt leadership and commitment
ppl prefer to associate w/ others who are like them
mistrust and tension
diversity helps org suceed in new
mkts
Most immigrants to the U.S. from late 1800s to early 1900s were----- speaking from ----
non-English Italy, Poland, Ireland, and Russia
one of the most important developments in US labor market has been the growing number of
women working outside home
how to retain employees:
support groups, mentoring, career development and promotions, systems accommodation, accountability
pluralistic org use - action appraoch to managing diversity
affirmative
Competitive Advantage through Diversity and Inclusion
- attract and retain motivated employees - better perspective on diff market - ability to leverage creativity and innovation in prob solving - enhancement of org flexibility
benefits of work team diversity
- better perspective on a diff market - ability to leverage creativity and innovation in prob solving - enhancement of org flexibility
Challenges of Diversity and Inclusion
- unexamined assumptions - lower cohesiveness - comm probs - mistrust & tension - sterotyping
In 2012, the census bureau estimated that a majority of children under age --- in the United States were members of racial or ethnic minority groups
1
- in every - residents of the US is a racial or ethnic minority
1 in every 3
Foreign-born workers make up more than ---- percent of the U.S. civilian labor force.
16
By 2020, more than ----percent of the workforce is expected to be people of Hispanic origin
18
70% of workers between ----- intend to work in retirement
45-74
women make up % of workforce
50%
until recently, who dominated the US workforce
AM born male
who constitutes the largest portion of workers
AM born males
---------workers are about one-fifth of the labor force in the United States.
Black, Asian, and Hispanic
(1954) declared segregation unconstitutional setting the stage for the Civil Rights Act of 1964
Brown v. Board of Education
It was considered poor business practice for white Protestant-dominated insurance companies to hire
Irish, Italians, Catholics, or Jews
An organization that has a low degree of structural integration—employing few women, minorities, or other groups that differ from the majority—and thus has a highly homogeneous employee population.
Monolithic organization
A ___________ organization is an organization that values cultural diversity and seeks to utilize and encourage it. Multi-spatial Multidimensional Multicultural Multi-temporal
Multicultural
---- married women in two-income households earns more than her husband does
One of every four
both categories of harassment violate
Title VII of civil rights act of 1964
diversity leads to prob in
communication
Special efforts to recruit and hire qualified members of groups that have been discriminated against in the past.
affirmative action
ex of workplace diversity:
age, gender, racial/ethnic minorities, immigrants, physically/mentally disabled, vertern status, eco class, religion, sexual orientation, education level, skill level, position in company
designed to inc awareness of the meaning and importance of valuing diversityq
awareness building - training employees
diversity can lead to a lack of
cohesiveness
you can file a complaint w/ ____ and they can help and interfere
equal employment opportunity comision
employees should be treated - but not the -
equally same
It was not until the 1960s that the struggle for acceptance by various------ groups had on the whole succeeded
ethnic and religious
The share of the population with a disability is
growing
largest and fast growing minority group is
hispanics
this would cause: persistant/persuasive displays of porno, lewed remarks, demeaning taunts
hostile environment
which type of harassment is more typical
hostile work
Black, Asian, and Hispanic workers are about ---- of the labor force in the United States.
one-fifth
this group has more integration than monolithic org but they too have minority group members clusterd at certain levels w/in org
pluralistic
this org fails to address the cultural aspects of integration
pluralistic
guidelines for diversity training:
position training in broad diversity strategy, needs analysis, distinguish between education and training, participative design process, test training process, incorporate diversity prog into training curriculum
sexual harrassment falls into 2 categories
quid pro quo harassment hostile enviornment
how to attract employees:
recruitment, accommodate work and family needs, alternative work arrangements
a diverse workforce can lead to greater
responsiveness
The median age of workers is ---substantially while the number of young workers is -----only slightly
rising growing
the key practices to leveraging employee diff
seeing, understanding, valuing
Conduct of a sexual nature that has negative consequences for employment
sexual harassment
allow all employees and managers to develop the skills they need to deal effectively w/ one another and w/ customers in a diverse enivorment
skill buidling - trianing employees
what group of people are suppose to grow faster than males in the workplace
women ,Af am, hispanic
trying to see the world from other's perspectives, don't judge until you've walked in someone else's shoes
unexamied assumptions
Women could not - and lost all - rights once they were married
vote property
Civil Rights Act of 1964 dealt with
women