MGMT CH 11

Four states ---- and the ---- have become majority minority, meaning a majority of the population consists of members of racial and ethnic minorities.

(California, Hawaii, New Mexico, and Texas) District of Columbia

cultivate diverse workforce:

- Securing top management's leadership and commitment - Assessing the organization's progress toward goals - Attracting employees - Training employees in diversity - Retaining employees

challenges facing women in the workforce

- less pay - balance work life and family responsibilities - low rep of women in top jobs - sexual harassment

by recognizing the characteristics common to specific groups of employees while dealing with such employees as individuals and supporting, nurturing, and utilizing their differences to the organization's advantage.

Managing a culturally diverse workforce

------ means not just tolerating or accommodating all sorts of differences, but supporting, nurturing, and utilizing these differences to the organization's advantage

Managing diversity

___________ are higher-level managers who help ensure that high-potential people socialized into the norms and values of the organization. Trainers Mentors HR specialists Employee coaches

Mentors

not many women, not very diverse, not many cultures in org

monolithic org

in this org diversity is not only existing but it's valued

multicultural

how do employers retain older workers

- allow them to work part time - phased retirement - workplace adaptations - skill training - benefit packages targeted toward older employees

Almost -- percent of marriages are dual-earner marriages.

60

--- of workers between 45-74 intend to work in retirement

70%

about - % of US workers are white, and more than - are male

80 half

the avg full time working woman earns about - % as much as men in the same job

82

mentally and physically disabled people: Assistive technologies make it easier for companies to comply with the

Americans with Disabilities Act

-------workforces are growing the fastest in the United States, followed by the African American workforce.

Asian and Hispanic

A(n) ___________ is an invisible barrier making it difficult for women and minorities to move beyond a certain level in the corporate hierarchy. Organization chart Glass ceiling Glass limit Personnel limit

Glass ceiling

Close to half of these foreign-born workers are ----, and nearly one-fourth are

Hispanic Asian

By 2020, more than 18 percent of the workforce is expected to be people of -----

Hispanic origin

Occurs when unwelcome sexual conduct has the effect of unreasonably interfering with job performance or creating an intimidating or hostile, working environment

Hostile environment

An organization that has a relatively diverse employee population and makes an effort to involve employees from different gender, racial, or cultural backgrounds.

Pluralistic organization

moving towards a more diverse org

Pluralistic organization

Submission to or rejection of sexual conduct is used as a basis for employment decisions

Quid pro quo harassment

When the -------- was launched in Seneca Falls in 1848, most occupations, colleges, and professional schools were off limits to women

Women's Rights Movement

Differences that include religious affiliation, age, disability status, military experience, sexual orientation, economic class, educational level, lifestyle, gender, race, ethnicity, and nationality

diversity

creating an environment in which employees from every background listen to each other and work better together so that the org as a whole will be more effective

diversity

having _ in the workplace is necessary for org growth

diversity

the state of having people who are different races or who have different cultures in a group or organization

diversity

why do women make less than males doing the same job

don't negotiate pay

diversity bring new - to the org

ideas

The Bureau of Labor Statistics projects that entry-level workers will be ----- in the future

in short supply

The overall ----- of women rose throughout the 1970s

labor force participation rate

sees diversity not as a prob to be tolerated or solved but as a resource the org can capitalize on

leveraging diff

concern involving female workers

low rep of women in top jobs

The largest unemployed minority in the U.S.

mentally and physically disabled people

substainstionally limit one or more major life activities

mentally and physically disabled people under Americans w/ disabilities act

obtaining - is critical for diversity prog to suceed

mgmt leadership and commitment

ppl prefer to associate w/ others who are like them

mistrust and tension

diversity helps org suceed in new

mkts

Most immigrants to the U.S. from late 1800s to early 1900s were----- speaking from ----

non-English Italy, Poland, Ireland, and Russia

one of the most important developments in US labor market has been the growing number of

women working outside home

how to retain employees:

support groups, mentoring, career development and promotions, systems accommodation, accountability

pluralistic org use - action appraoch to managing diversity

affirmative

Competitive Advantage through Diversity and Inclusion

- attract and retain motivated employees - better perspective on diff market - ability to leverage creativity and innovation in prob solving - enhancement of org flexibility

benefits of work team diversity

- better perspective on a diff market - ability to leverage creativity and innovation in prob solving - enhancement of org flexibility

Challenges of Diversity and Inclusion

- unexamined assumptions - lower cohesiveness - comm probs - mistrust & tension - sterotyping

In 2012, the census bureau estimated that a majority of children under age --- in the United States were members of racial or ethnic minority groups

1

- in every - residents of the US is a racial or ethnic minority

1 in every 3

Foreign-born workers make up more than ---- percent of the U.S. civilian labor force.

16

By 2020, more than ----percent of the workforce is expected to be people of Hispanic origin

18

70% of workers between ----- intend to work in retirement

45-74

women make up % of workforce

50%

until recently, who dominated the US workforce

AM born male

who constitutes the largest portion of workers

AM born males

---------workers are about one-fifth of the labor force in the United States.

Black, Asian, and Hispanic

(1954) declared segregation unconstitutional setting the stage for the Civil Rights Act of 1964

Brown v. Board of Education

It was considered poor business practice for white Protestant-dominated insurance companies to hire

Irish, Italians, Catholics, or Jews

An organization that has a low degree of structural integration—employing few women, minorities, or other groups that differ from the majority—and thus has a highly homogeneous employee population.

Monolithic organization

A ___________ organization is an organization that values cultural diversity and seeks to utilize and encourage it. Multi-spatial Multidimensional Multicultural Multi-temporal

Multicultural

---- married women in two-income households earns more than her husband does

One of every four

both categories of harassment violate

Title VII of civil rights act of 1964

diversity leads to prob in

communication

Special efforts to recruit and hire qualified members of groups that have been discriminated against in the past.

affirmative action

ex of workplace diversity:

age, gender, racial/ethnic minorities, immigrants, physically/mentally disabled, vertern status, eco class, religion, sexual orientation, education level, skill level, position in company

designed to inc awareness of the meaning and importance of valuing diversityq

awareness building - training employees

diversity can lead to a lack of

cohesiveness

you can file a complaint w/ ____ and they can help and interfere

equal employment opportunity comision

employees should be treated - but not the -

equally same

It was not until the 1960s that the struggle for acceptance by various------ groups had on the whole succeeded

ethnic and religious

The share of the population with a disability is

growing

largest and fast growing minority group is

hispanics

this would cause: persistant/persuasive displays of porno, lewed remarks, demeaning taunts

hostile environment

which type of harassment is more typical

hostile work

Black, Asian, and Hispanic workers are about ---- of the labor force in the United States.

one-fifth

this group has more integration than monolithic org but they too have minority group members clusterd at certain levels w/in org

pluralistic

this org fails to address the cultural aspects of integration

pluralistic

guidelines for diversity training:

position training in broad diversity strategy, needs analysis, distinguish between education and training, participative design process, test training process, incorporate diversity prog into training curriculum

sexual harrassment falls into 2 categories

quid pro quo harassment hostile enviornment

how to attract employees:

recruitment, accommodate work and family needs, alternative work arrangements

a diverse workforce can lead to greater

responsiveness

The median age of workers is ---substantially while the number of young workers is -----only slightly

rising growing

the key practices to leveraging employee diff

seeing, understanding, valuing

Conduct of a sexual nature that has negative consequences for employment

sexual harassment

allow all employees and managers to develop the skills they need to deal effectively w/ one another and w/ customers in a diverse enivorment

skill buidling - trianing employees

what group of people are suppose to grow faster than males in the workplace

women ,Af am, hispanic

trying to see the world from other's perspectives, don't judge until you've walked in someone else's shoes

unexamied assumptions

Women could not - and lost all - rights once they were married

vote property

Civil Rights Act of 1964 dealt with

women