MGMT CH. 12
Mentoring refers to the frequent activity of the supervisor to give employees information, instruction, and suggestions relating to their job assignments and performance.
False
Performance appraisals should be done by the human resource managers because they are the most knowledgeable about the process.
False
The evaluation meeting is a time of disclosing information, not asking questions.
False
A system of performance management identifies all those things a supervisor must do to enable an employee to achieve the organization's objectives.
True
At appraisal meetings, supervisors emphasize employees' strengths to help them improve performance.
True
Leniency error is when the supervisor gives an employee a higher rating than what he or she deserves.
True
Most firms use some type of a formal appraisal system.
True
Most mature employees are able to handle deserved, fair criticism.
True
On some performance appraisal forms, the supervisor can choose from the list of factors for a given job. Performance appraisal software can weight each factor according to its importance to the employee's job.
True
Performance evaluations should be a normal part of the day-to-day relationship between a supervisor and employees.
True
Which of the following groups are involved in a 360-degree evaluation?
a Vendors b. Customers c. Peers D ALL OF THE ABOVE (answer)
Which of the following is a reason to use a performance appraisal system?
a. Performance appraisals provide a framework to help the supervisor evaluate performance systematically. b. Performance appraisals allow employees to know what their supervisors think of their work. c. Performance appraisals help supervisors coach and counsel employees. D ALL OF THE ABOVE
Generally the employees who benefit most from coaching are:
average performers
All of the following are factors for measuring performance EXCEPT:
confidence level.
Regardless of how supervisors approach the appraisal meeting, they must:
include a plan to improve upon weaknesses
All of the following are reasons for evaluating performance on a systematic basis EXCEPT:
meeting the human resource requirement.
The quality of an employee's job performance is called:
merit
The job-related requirements by which an employee is evaluated are called:
performance standards
For an employee who is new to the organization, the supervisor should conduct appraisals periodically during the employee's:
probationary period
At times, bringing a new employee into a department for a higher-level position rather than promoting an employee from within an organization may be desirable. This is because:
the new employee will contribute different ideas and fresh perspectives to the job.