MGMT CH 13

Which of the following refers to teaching managers and professionals the skills needed for both present and future jobs?

Development

In what way do professional union organizers try to convince workers of the benefits of a union?

Distributing literature

What has changed human resource management (HRM) into an area of growing importance for most firms?

Increased legal complexities

What contributed to the decline in union membership in the mid-1950s?

Increased standard of living

Which of the following is a type of contingent workers?

Independent contractors

Kamiya has been asked to forecast the supply of labor available for an upcoming project. What should Kamiya include in her forecast?

Internal and external supply

What is a consideration of current employees as candidates for openings?

Internal recruiting

Benjamin needs to hire a new staff member. How could he benefit from using a skills inventory to find his new hire?

It can quickly locate all the employees in the organization who are qualified to fill the position.

Yui needs to conduct an assessment of how well employees are doing their jobs so that she can determine training needs. What should Yui use?

Performance appraisal

Darien has just finished a job analysis of the key positions in his department. When he presented it to HR, they asked Darien to also identify job specifications. What should Darien include in the job specification section?

Skills

Aisha's organization uses special performance tests, which are then supplemented by other appraisal methods. Why would her firm use these types of tests?

To measure motivation

Hua's firm does not allow a manager to make more than three times what the manager's lowest paid direct report earns. Which type of pay decision is this?

Wage structure

In what way is the tangible measure of the value of a person to the organization expressed?

With compensation

Aviva fell at work and broke her foot. Which type of benefit can she expect from her employer?

Workers' compensation

Which of the following is a legally required benefit?

Workers' compensation

By the year 2019, about what percent of the U.S. workforce belonged to unions?

10.3 percent

Before the National Labor Relations Board will agree to hold an election, how many employees in the potential bargaining unit must express interest in the unionization of the work?

30 percent

At TruTech Enterprises, the managers are evaluated by their boss, their peers, and their subordinates. This is known as _____.

360-degree feedback

When a wronged employee discusses an alleged contract violation with the immediate supervisor, which process has been initiated?

A grievance procedure

In order for the union to become certified, how many votes must it get during the ballot process?

A simple majority of all those who voted

Which of the following job elements is listed under the job specification?

Abilities

Which of the following best describes affirmative action?

Affirmative action is intentionally hiring qualified employees from underrepresented racial, sexual, and ethnic groups in a firm.

Ramon is bidding on a large government contract. As part of his bid, he is required to spell out employment goals for his firm, as well as how his firm will find and hire employees from underrepresented groups. Which of the following must Ramon submit with his bid?

Affirmative action plan

Eli, a 50-year-old computer expert, applied at a software firm, but he was not given the job. He was told that the firm was looking for someone who can design software for the younger generation, who use mobile technology. Which act did this firm violate?

Age Discrimination in Employment Act

Who makes up a bargaining unit?

All employees eligible to vote in the election

Paramita's firm provides tuition assistance for any of its employees who take approved courses to either help them in their jobs or toward a degree. This is an example of what?

An employee service benefit

Where can a recruiter or manager get information about an applicant's previous work history?

Application form

How does a new union organize itself?

By officially signing up members and electing officers

What is the first step in developing a training plan?

Determining what needs exist

Based on a Supreme Court ruling, it is illegal to make discriminatory action against the LGBTQ community. Which act did the Supreme Court make this decision based on?

Civil Rights Act of 1964

What can be used to show an appraisal system accurately measures performance instead of traits or behaviors not relevant to job performance?

Content validation

Jinhoon works for a small firm, and it cannot afford to hire software programmers on a full-time basis. However, when he has special projects, he has a list of programmers he calls to work on them. Jinhoon pays them either a flat rate or by the hour, but he does not guarantee work or provide benefits. Which type of workers does Jinhoon use for these special projects?

Contingent

Which of the following can a firm use to measure and manage the internal supply of labor so that it best fits the needs of the organization?

Enterprise resource planning systems

The firefighters in several cities in the area have been working long hours, and they feel they are underpaid. They have been picketing for increased wages, additional staff, and fewer hours. However, they are considered essential to the security of the country. What can be done to force them back to work?

Enforce the National Emergency Strike provision.

Lupita knows she must pay her plant floor workers overtime when they work more than 40 hours per week. She also knows that she does not have to pay her managers overtime; however, she is uncertain about her front-line supervisors and team leaders. Which act should Lupita review to find answers to this issue?

Fair Labor Standards Act

When a new position in her collective bargaining unit opened up, Anke thought she should get the position because she had similar experience at a previous job. However, the job went to someone who had more seniority, but less skill. Anke thought this was unfair. What is the first thing Anke should do to ensure the contract was enforced correctly?

File a grievance.

Ahmed, the head of human resources (HR), is reviewing a five-year strategic plan that projects 15% annual sales growth. Based on this projection, the human resource department estimates that the company will need an additional 75 employees during the plan period. Which HR planning tool did Ahmed use to identify this need?

Forecasting

When a firm is setting actual wages on the basis of survey data and wage structures, what can be used to manage the administration of the wage process?

Group jobs of equal value into wage grades.

At Zereth's company, all the drivers are unionized. However, the drivers feel that the union is not representing the workers appropriately and that they could receive better pay and benefits without a union. What step might these drivers take to remove the union?

Hold a decertification election.

To manage its growing employee base, East Spring Company has created a new department that is responsible for attracting and retaining a qualified workforce. This action demonstrates the company's commitment to invest in which type of capital?

Human

Which of the following reflects the organization's investment in attracting, retaining, and motivating an effective workforce?

Human capital

What is the set of organizational activities directed at attracting, developing, and maintaining an effective workforce?

Human resource management

Arayla was working on performance reviews for her staff. While she was working on them, she was interrupted by a call from a client who wanted to share with Arayla how much they enjoyed working with the new account manager Arayla assigned to them. How might this information cause Arayla to make a halo error on that employee's performance appraisal?

If the feedback is used to assess her performance across multiple dimensions

Which of the following is true of ranking, a common method of employee appraisal?

It compares employees directly with each other and orders them from best to worst.

When an agreement for a labor contract has been reached, what must occur before it becomes binding?

It must be ratified by membership.

Which of the following is true of a good benefit plan?

It will encourage people to join an organization.

Which of the following is a disadvantage of internal recruiting?

Its ripple effect through the organization

Montazar has been asked to update the nature of jobs in his department, including tools, information, and equipment employees use. What has Montazar been asked to update?

Job description

What do organizations use to attempt to assess the worth of each job relative to other jobs?

Job evaluation

Lupita is attempting to determine how much each job in the organization is worth compared to other jobs. She will use this to make wage-structure decisions. What should Lupita use to make this assessment?

Job evaluations

Lock & Key is a large maker of security systems for commercial offices. One of the factors used to measure the performance of the service and installation team is unsolicited feedback from key accounts. Management ranks team members according to who receives the most positive customer responses over a 12-month period. Which type of appraisal method is Lock & Key using?

Judgmental

How can an organization test the effectiveness of its training programs?

Measuring criteria before and after training

What is the management process of dealing with employees who are represented by a union?

Labor relations

When visiting a customer's manufacturing site, Teresita was given a hard hat and safety glasses. She was told she must wear them at all times while on the plant floor. Which act mandates the provision of safe working conditions?

Occupational Safety and Health Act

Manoj appraises his staff's performance by measuring their actual output. What might keep those appraisals from being fair?

Opportunity bias

Nour has identified future staffing needs and is now comparing those to internal supply. What is Nour hoping to determine by making this comparison?

Potential shortfalls or overstaffing

Based on the Americans with Disabilities Act, what must employers do for disabled employees?

Provide reasonable accommodation

What is typically the last step in most performance appraisal systems?

Providing feedback to employees

Julius knows how costly it can be when the wrong person is hired for a position. To help minimize hiring mistakes, Julius tries to ensure the candidate knows as much as possible about the position for which he or she is applying. What is Julius using to help provide an accurate idea of the job?

Realistic job preview

As a web developer, Nila usually meets her deadlines and creates error-free websites. In the month prior to her performance appraisal, she missed two deadlines, and one of her pages crashed repeatedly during normal use. Although Nila met all of the standards for her job position, she received a poor rating on her performance appraisal. What does this illustrate?

Recency error

Which of the following is an example of an employee service benefit?

Recreational opportunities

Once an organization has an idea of its future human resource needs, what is its next step?

Recruiting

Which of the following describes furloughing?

Reducing pay and hours but keeping benefits

Which of the following is an indirect form of discrimination?

Refusing to promote employees who do not pass a test on which men score significantly better than women

Which of the following lists each important managerial position, who occupies it, and how long he or she will probably stay in it before moving on?

Replacement chart

Because of the tight labor market, Payal is having a difficult time attracting and keeping employees for the plant. The company's human resources department has decided to set its pay scale 10 percent above similar jobs in the region. Which type of HR function is Payal's firm using?

Retaining

Apoorva is designing a training program for her account managers. She wants them to learn new skills in interpersonal contact and group decision making. Which type of training should Apoorva consider?

Role-playing

What can an organization do to best utilize and integrate contingent workers?

Set a strategy and follow it consistently.

Olesia needed to take a leave of absence from work to take care of her child who had been in a car accident. She estimated she would need six weeks off and didn't have enough vacation time. What should Olesia do to protect her position while caring for her son?

Take a leave under the Family and Medical Leave Act.

When Jewel is interviewing candidates for a job opening, what can she use to help predict the future success of a candidate?

Tests

Which of the following have been found to be the best predictors of job success?

Tests of ability, skill, aptitude, or knowledge

Who is responsible for the enforcement of Title VII?

The Equal Employment Opportunity Commission

Which act set up procedures that would allow employees to vote on whether they want to have a union?

The Wagner Act

When preparing to interview a candidate for a leadership position, Woojin, the HR director, gave each interviewer a set of questions to ask. What did this structured approach to the interview process provide Woojin and his firm?

The ability to validate the content of questions being asked

Which of the following makes judgmental methods of performance review, such as ranking, difficult and potentially ineffective?

The do not account for individual strengths and weaknesses.

Why is it important for knowledge workers to engage in retaining and training updates on a regular basis?

Their skills rapidly become obsolete.

Which of the following is true of contingent workers?

Their use requires careful planning.

Which of the following is true of knowledge workers?

They attract high starting salaries and sign-on bonuses.

Zero Defect Machinery (ZDM) has very few women working on the plant floor, and all managers are men. This raises concerns that ZDM may be violating _____.

Title VII of the Civil Rights Act

Which act requires employment decisions be made on the basis of a person's qualifications rather than on personal bias?

Title VII of the Civil Rights Act of 1964

What is the purpose of the collective bargaining process?

To agree on a labor contract

What is the purpose of arbitration during a contract dispute?

To resolve contract disputes

Dajhia's firm uses a variety of testing and interview practices. Dajhia wants to determine how good those tools are at predicting which employees will be successful on the job. What should Dajhia use to measure how well the selection device predicts future job performance?

Validation

Which type of decision is a management policy decision about whether a firm wants to pay above, at, or below the going rate for labor in the industry or the geographic area?

Wage-level

Traditionally, employees added value to an organization because of what they have experienced. However, knowledge workers add value because they _____.

are knowledgeable in a specialized field

Raphael and some coworkers feel their manager should provide more in overtime opportunities, and they are concerned about costs of health insurance. They are talking about the need for a union. To proceed in this direction, the next step for Raphael and his fellow employees would involve _____.

authorization cards

Part-time workers are often considered part of the general category of workers called _____.

contingent workers

For employees to form a new local union, several things must occur. First, employees must become interested in having a union. The second step is to _____.

collect employees' signatures on authorization cards

Bhavik and his coworkers were interested in having the plant become unionized. After signing up members and electing officers, the next step for Bhavik and his fellow employees involves _____.

collective bargaining

Issues of wages, work hours, job security, and discipline are handled through the process of _____.

collective bargaining

In addition to their hourly rate, the production line workers at Theta Corp. are paid an extra amount for each unit they produce above the weekly quota. This extra money is a(n) _____.

incentive

Sales commissions and bonuses represent special compensation opportunities that are usually tied to performance, and they are examples of _____.

incentives

Membership in labor unions _____.

increased during a recession in 2008

Declines in union labor occurred because of downward trends in _____.

manufacturing sectors

Employment requirements such as test scores or other qualifications are legally defined as having an adverse impact when _____.

minority group members meet or pass a selection standard at a rate less than 80 percent of the pass rate of majority group members

Because the Age Discrimination in Employment Act and Title VII do not require employers to seek out and hire minorities, but to treat all who apply fairly, they are said to require _____.

passive nondiscrimination

The Fair Labor Standards Act _____.

requires the payment of overtime rates for work in excess of 40 hours per week

Knowledge workers tend to work in _____.

technology

An advantage of the realistic job preview is that _____.

the person hired will be more likely to remain in the job for a longer period of time