MGMT Chapter 13

for a manager, building an effective team requires work, but the payoff is

a stronger, better-performing work unit

____________ is the final stage of group and team development.

adjourning

although _____________ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

norms

Devil's advocacy and the dialectic method are forms of programmed conflict designed to elicit different opinions without inciting people's personal feelings.

true

conflict is a perfectly normal state of affairs

true

personality conflict is defined as interpersonal opposition based on personal dislike or disagreement

true

studies have shown that about 70% of workplace learning is informal

true

team composition reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

true

today, team work is considered the cornerstone of progressive management

true

employees who play the role of initiator, coordinator, energizer, or orienter are playing a maintenance role in the organization.

false

in adjourning, conflicts are resolved, close relationships develop, and unity and harmony emerge.

false

members of a group that are asking "what's next?" are in performing stage of team development.

false

the result of too much conflict in the workplace is usually indolence

false

trust in the workplace is based on authority and control.

false

a committee investing the impacts of health care reform on the organization is an example of a(n)

formal group

in ___________ teams, the traditional clear-cut distinction between manager and managed is blurred as nonmanagerial employees are delegated greater authority and granted increased autonomy

self-managed

according to Tuckman's five-stage model of group and team development, what is the second stage in the process?

storming

Marcie frequently requests meetings between her team and counterparts in Portland. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. Marcie plays a _______ role for her team.

task

a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company, is known as a(n)

team

which of the following is most important for the team leader to encourage during the storming stage of group and team development?

voicing of disagreements