MGMT Chapter 13
for a manager, building an effective team requires work, but the payoff is
a stronger, better-performing work unit
____________ is the final stage of group and team development.
adjourning
although _____________ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.
norms
Devil's advocacy and the dialectic method are forms of programmed conflict designed to elicit different opinions without inciting people's personal feelings.
true
conflict is a perfectly normal state of affairs
true
personality conflict is defined as interpersonal opposition based on personal dislike or disagreement
true
studies have shown that about 70% of workplace learning is informal
true
team composition reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.
true
today, team work is considered the cornerstone of progressive management
true
employees who play the role of initiator, coordinator, energizer, or orienter are playing a maintenance role in the organization.
false
in adjourning, conflicts are resolved, close relationships develop, and unity and harmony emerge.
false
members of a group that are asking "what's next?" are in performing stage of team development.
false
the result of too much conflict in the workplace is usually indolence
false
trust in the workplace is based on authority and control.
false
a committee investing the impacts of health care reform on the organization is an example of a(n)
formal group
in ___________ teams, the traditional clear-cut distinction between manager and managed is blurred as nonmanagerial employees are delegated greater authority and granted increased autonomy
self-managed
according to Tuckman's five-stage model of group and team development, what is the second stage in the process?
storming
Marcie frequently requests meetings between her team and counterparts in Portland. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. Marcie plays a _______ role for her team.
task
a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company, is known as a(n)
team
which of the following is most important for the team leader to encourage during the storming stage of group and team development?
voicing of disagreements
