Mgmt chpt 11

____ is the process of finding, developing, and keeping the right people for the company.

c. Human resource management

To improve traditional performance appraisal feedback sessions, it is recommended that managers ____.

b. base performance appraisal feedback sessions on self-appraisals

A __________ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

c. job analysis

____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

d. Disparate treatment

Which of the following questions is deemed acceptable (i.e., "legal") for employers to ask applicants during the selection process?

d. Have you ever been convicted of a crime?

Which of the following statements about performance appraisal is true?

d. Most employees and managers intensely dislike the performance appraisal process.

Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Their suit claims the women were victims of ____.

a. a hostile work environment

The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.

a. bona fide occupational qualifications (BFOQs)

To which of the following aspects of the human resource management process does federal employment law apply?

a. compensation decisions c. selection decisions d. training and development activities e. performance appraisals

Which of the following training methods is most appropriate for imparting information or knowledge to trainees?

a. lectures and planned readings

To ensure that sexual harassment laws are followed and not violated, companies should ____.

a. make sure they are acting in compliance with not only federal but also local laws b. respond immediately when sexual harassment is reported c. write a clear, understandable, strongly worded policy that is well publicized within the company e. respect the privacy of the accused and the accusers

Which of the following is one of the ways in which training can be evaluated?

a. reactions of employees b. how job performance improved d. on how much employees learned e. how much employees actually modified their on-the- job behavior

When a CEO opened the nationwide sales force meeting with a crude sexually explicit joke it was an example of ____.

a. sexual harassment

____ is the process of gathering information about job applicants to decide who should be offered a job.

b. Selection

Which of the following statements about sexual harassment is true?

b. Sexual harassment can occur between people of the same sex.

Before beginning to recruit, organizations must ____.

b. conduct a job analysis

Two of the most important results of a job analysis are ____.

b. job descriptions and job specifications

The __________ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates

b. structured

Which of the following types of information would typically be collected as part of a job analysis?

b. tools and equipment used c. knowledge, skills, and abilities needed to do the job d. work activities e. job context

The ____ is a rule of thumb used by the courts and the EEOC to determine whether there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than a specified level of the selection rate for a nonprotected group.

c. 80 percent rule

____ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

c. Training

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

c. cognitive ability tests

The term ____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

c. compensation

From a legal perspective, there are two kinds of sexual harassment. They are ____.

c. quid pro quo and hostile work environment

In order to be considered ____, recruitment, selection, training, performance appraisals, and employee separations must be valid and be directly related to the important aspects of the job and identified by a careful job analysis.

d. job-related

A __________ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and co-workers, and the employees themselves.

e. 360-degree feedback

____ help companies meet the legal requirement that their human resource decisions be job-related.

e. Job specifications, job analyses, and job descriptions

Which of the following statements about job validation tests is true?

e. Validation refers to the process of determining how well a selection test or procedure predicts future job performance.

An ESOP is an:

e. employee stock ownership plan

Which of the following is an example of an objective performance measure?

e. input/output measures