MGMT Comm - Ch.1
Strong ________ skills are necessary for job placement, performance, career advancement, and organizational success. a. researching b. computer c. negotiation d. communication
D. Communication
Which of the following is an example of downward communication? a. A supervisor sends a memo to all division employees detailing the newest procedure for submitting expense account reports. b. An employee suggests a way to improve customer service. c. Three supervisors write a description of available floor space. d. A supervisor submits a progress report on her department's current project.
a. A supervisor sends a memo to all division employees detailing the newest procedure for submitting expense account reports.
What is one reason today's companies use communication technologies? a. To collect information b. To impress their competitors c. To reduce the need for paper copies d. To spy on their employees
a. To collect information
Business communicators are moving from one-sided, slower forms of communication channels such as memos and letters to more interactive, instant, less paper-based communication such as e-mail, instant messaging (IM), texting, and social media. a. True b. False
a. True
Effective business communicators should always give credit to the ideas of others. a. True b. False
a. True
Ethics refers to conventional standards of right and wrong that prescribe what people should do. a. True b. False
a. True
In response to intense global competition, businesses have been cutting costs and flattening management hierarchies. a. True b. False
a. True
The 21st-century economy depends mainly on information and knowledge. a. True b. False
a. True
To be competitive in today's business environment, employees must have strong communication skills. a. True b. False
a. True
Telecommuting employees now represent ________ percent of the workforce, and this number increases annually. a. 11 b. 20 c. 1 d. 6
b. 20
Effective managers ignore the information generated and passed within a company's grapevine of communication. a. True b. False
b. False
In today's marketplace only large companies find themselves competing in global markets. a. True b. False
b. False
Information flowing upward generally moves from decision makers, including the CEO and managers, through the chain of command to workers. a. True b. False
b. False
We are all born with the abilities to read, listen, and write effectively. a. True b. False
b. False
Which of the following is not a trend in today's workplace? a. Emphasis on teamwork and collaboration b. Reduced global competition c. Flattened management hierarchies d. Diverse workforces
b. Reduced global competition
In a tough employment market, job seekers need to meet the employer's expectations for skills and attributes. Which of the following skill sets is most demanded by employers? a. Ethical decision-making b. Written and oral communication c. Innovation and creativity d. Teamwork
b. Written and oral communication
When internal communication must be written, you will probably use ________ . a. reports b. e-mails c. videoconferences d. letters
b. e-mails
When individuals justify their unethical behavior by comparing themselves to the worse behavior of others, they are displaying what kind of ethical trap? a. Self-Deception Trap b. Rationalization Trap c. Doctrine-of-Relative-Filth Trap d. Ends-Justify-the-Means Trap
c. Doctrine-of-Relative-Filth Trap
Which statement about employees in today's workplace is most accurate? a. Employees need not worry about retraining or lifelong learning. b. Employees can expect clearly defined career paths and positions. c. Employees must be wary of their online presence and manage and guard their reputations. d. Employees can anticipate regular work hours, predictable pay increases, lifetime security, and conventional workplaces.
c. Employees must be wary of their online presence and manage and guard their reputations.
Which statement about writing skills in today's workplace is most accurate? a. Because of today's emphasis on teams, more business is conducted face-to-face, which reduces the need for well-written messages. b. Employers no longer expect employees to create formal, thoughtful, informative, and error-free messages. c. Writing skills are more important today than ever. d. Very few workers must write their own messages.
c. Writing skills are more important today than ever.
The six goals of ethical business communicators are ________ , telling the truth, labeling opinions, being objective, communicating clearly, using inclusive language, and giving credit. a. choosing the best solution b. protecting the environment c. abiding by the law d. maximizing company profits
c. abiding by the law
Which communication channel represents the richest communication medium and also produces the highest degree of probable communication effectiveness? a. E-mail b. Business letter c. Text message d. Face-to-face conversation
d. Face-to-face conversation
Which of the following is not a function of most business communications? a. To promote goodwill b. To inform c. To persuade d. To entertain
d. To entertain
Before responding to an ethical dilemma, you should ask yourself (a) whether the action you are considering is legal, (b) how you would look at the problem if you were on the opposite side, (c) whether you can think of alternate solutions, (d) how you would feel if your friends and family learned of your action, and (e) whether ________ . a. it makes you feel good b. it makes you feel bad c. it increases the company's profits d. a trusted advisor would agree
d. a trusted advisor would agree
The first step in the three-step plan for effective problem solving involves ________ . a. implementing the proposal and then assessing its advantages and disadvantages b. brainstorming a list of solutions c. knowing and valuing the expertise of your coworkers d. identifying the challenge or issue and gathering information
d. identifying the challenge or issue and gathering information.
