MGMT EXAM 1

In the United States, minorities own _____ firms.

5.8 million

Small businesses represent _____ percent of all firms and employ about half of all private sector employees.

98

Ginger likes to set her own goals, which have an intermediate level of difficulty. Which of the entrepreneurial characteristics does she probably possess?

A high need for achievemen

Which of the following is an unincorporated business owned by two or more?

A partnership

Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?

Administrative principles approach

Of the following, which may whistle-blowers suffer?

All of the above Job loss Ostracism by coworkers Transfer to lower-level position Hostile work environment

Conceptual, human, and technical skills are important to which managerial level?

All of these Top managers Middle managers First-line managers Non managers All of these

The behavioral sciences approach is based on which of the following disciplines?

All of these Anthropology Economics Sociology Psychology

What is exporting?

All of these Countertrade The barter of products for products, often used in developing nations Items produced in the home country for sale in foreign marketsd. All of thesee. None of these

___ aspects of management do not change when doing business internationally.

All of these Planning Organizing Controlling Leading

Which of the following characteristics distinguish a multinational corporation?

All of these a. Top management is expected to take a global perspective. b. The corporation is controlled by a single management authority. c. It is managed as an integrated worldwide business system. d. All of these e. Top management is expected to take a global perspective and The corporation is controlled by a single management authority only.

____ is NOT included in the model of personal moral development described in your text.

All of these are included in the model Preconventional level Conventional level Principled level Postconventional level

Which of the following would be considered a visual representation(s) of a company's corporate culture?

All of these. All department heads have an executive office. Each department has an award plaque for employee of the month All employees are dressed in professional business attire. Top level executives drive company owned sports car

____ is considered a decision that enables an individual or company to benefit at society's expense.

An unethical behavior

____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

Benchmarking

____ is a concept that proposes that corporations can alleviate poverty and other social ills by selling to the world's poorest people.

Bottom of the pyramid

_____ is a concept that proposes that corporations can alleviate poverty and other social ills by selling to the world's poorest people.

Bottom of the pyramid

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

Boundary-spanning

An advantage of which of these tactics is that there is a shorter start-up time and an existing track record?

Buy an existing business

For the past several years, foreign companies have invested more in business in _____ than in any other place in the world.

China

As a first step into international business, which two countries are most companies going to today?

China and India

What are the two principal advantages of forming a corporation?

Continuity and limits on owner's liability

___ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

Controlling

Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?

Customer Relationship Management

____ refers to borrowing money that has to be repaid in order to start a business.

Debt financing

The Write Pens, Inc. wants to reduce transferring costs by producing closer to the consumer in a foreign country. This will also help in reducing transportation and storage costs. Which strategy would be the best to use given the circumstances?

Direct investing

Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics?

Discretionary

____ is the responsibility that goes beyond societal expectations to contribute to the community welfare.

Discretionary responsibility

According to the book's model for judging corporate social performance, social responsibility is divided into what into four sections?

Discretionary, legal, economic, and ethical

The assembly line is most consistent with which of the following general principles of management?

Division of work

The assumption that "If it's not illegal, it must be ethical," ignores which of the following?

Domain of ethics

Theory X and Theory Y was developed by _____.

Douglas McGregor

Resource development, infrastructure, and exchange rates all describe which dimension in the international environment?

Economic

Which of these forces pertain to the availability, production, and distribution of resources in a society?

Economic

Which of the following refers to the amount of resources used to achieve an organization's goal?

Efficiency

Which of these employee behaviors matches with the postconventional level of personal moral development?

Empowered employees, full participation

Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong?

Ethics

Most firms begin with which strategy to enter foreign markets?

Exporting

Which of these reflects a cultural preference for cooperation, group decision making, and quality of life?

Femininity

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?

Figurehead role

_____ refers to an arrangement by which the owner of a product or service allows others to purchase the right to distribute the product or service with help from the owner.

Franchising

____ are responsible for departments that perform a single task and have employees with similar training skills.

Functional managers

Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed?

Gantt chart

Jessica is a recent college graduate who is seeking a job that includes telecommuting, shared jobs, flextime, and organization-sponsored sabbaticals. Based on this information, Jessica most likely belongs to which demographic group?

Generation Y

____ places an emphasis on a worldwide perspective.

Geocentric companies

Which of the following skill is the manager's ability to work with and through other people and to work effectively as a group member?

Human

A key finding in the Hawthorne studies was which of these?

Human relations increased productivity.

From the 1950s until today, which management perspective has remained the most prevalent?

Humanistic

liaison

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a:

Which of the following is the most cited source of new business ideas?

In-depth understanding of industry/profession

___ is not a force affecting transition from the old workplace to the new workplace.

Insourcing

Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment?

International

Today, inspired by the growth of companies such as Amazon.com, entrepreneurs are flocking to the _____ to start new businesses.

Internet

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess?

Involvement culture

Which of these is a major criticism of scientific management?

It ignored the social context of work

Which of these is true about the business incubator?

It provides shared office space, management support services, and management advice

Which of the following are high-energy people who enjoy handling every detail of their own businesses?

Jugglers

___ generally are located in Asia, Africa and South America.

LDCs

Which of the following is NOT a legal-political factor in the international environment?

Language

Using influence to motivate employees describes which of these functions?

Leading

A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?

Legal-political

Which of the following is a form of franchising?

Licensing

Who is considered the "first lady of management?"

Lillian Gilbreth

____ are associated with surface level of organizational culture.

Manners of dress

_____ to ethical decision-making is consistent with due process, free consent, privacy, freedom of conscience and free speech.

Moral-rights approach

Which of the following dimensions of the general environment includes all elements that occur naturally on earth?

Natural dimension

Wendy enjoys making crafts and giving these away as gifts to friends and family. One day, she decided to quit her job and make crafts full-time, selling them on her new company Web site. Which tactic of becoming a business owner did Wendy use?

New business start-up

____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

Organizational environment

Which of the following is not a function of management?

Performance

Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?

Planning

Which of the following is a function of management?

Planning

___ refers to the degree to which people accept inequality in power among institutions, organizations, and people.

Power distance

Which of the following stages is the stage of personal moral development in which an individual develops an internal set of standards and values?

Principled

Human

Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill?

Andrew, a young entrepreneur, feels sure about his ability to win customers through his people skills. He is comfortable with his ability to handle technical details and feels that he is able to keep his business moving. This most closely relates to which personality trait of entrepreneurs?

Self-confidence

What is the most common way that entrepreneurs finance the start-up of a new business?

Self-financing from savings or credit cards

_____ combines creativity, business smarts, passion, and hard work of the traditional entrepreneur with a mission to change the world for better.

Social entrepreneurship

Language, values, religion, and education all describe which dimension in the international environment?

Sociocultural

_____ environment consists of demographic factors, such as population density.

Sociocultural

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

Sociocultural dimension

Which of these refers to an unincorporated business owned by an individual for profit?

Sole proprietorship

What type of a stakeholder would a nature conservation group be for a paper manufacturing company?

Special interest group

Which of these managers are in charge of departments such as finance and HR that support line departments?

Staff

Which of these offers the advantage that the entrepreneur has the ability to develop and design the business in the entrepreneur's own way?

Start a new business

efficiency

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

____ was one of the top 10 fastest-growing franchises in 2011.

Subway

SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?

Suppliers

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

Supply chain management

Connie, a single mother and home-business entrepreneur, enjoys running her own business. However, because she is busy balancing work and family, she does not foresee her home business growing significantly in the near future. Connie can best be described as what type of entrepreneur?

Sustainer

10 + 10 = 25 reflects which of these?

Synergy

_____ matches with the preconventional level of personal moral development.

Task accomplishment

Which skill includes specialized knowledge and analytical ability?

Technical

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

Technological dimension

Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines?

The Classical Perspective

A new drug has not been approved by the FDA to sell in the U.S. because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering the costs of R & D and production three years ahead of time. This example places the decision in which of the categories from the text?

The ethical domain

What is the role of the liaison?

The liaison role pertains to the development of information sources both inside and outside the organization.

Which of the following is a(n) is the individual who must make an ethical choice in an organization?

The moral agent

Sexual harassment is unethical because it violates an important part of which approach to ethical behavior?

The moral-rights approach

What is the role of the negotiator?

The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility

Which of the following is NOT one of the moral rights that could be considered during decision-making?

The right to invade privacy.

Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity?

The scientific management movement

According to Douglas McGregor, the classical perspective on management is consistent with which of the following?

Theory X manager

Which of the following are responsible for the entire organization?

Top managers

Which of the following is NOT an appropriate legal structure for an entrepreneurial company?

Trade alliance

What percentage of women entrepreneurs have employees?

Twenty

What is likely to happen to organizations that pay little attention to either cultural values or business results?

Unlikely to survive for long

Which ethical approach are companies citing to justify their policing of employee's personal habits on and off the job, such as alcohol and tobacco consumption?

Utilitarian approach

Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture?

Visible artifacts

Which of the following has a goal to guide the nations of the world toward free trade and open markets?

WTO

She supervises employees with similar training and skills.

Which of the following best describes Stacey's position as a functional manager?

Leading

Which of these is the use of influence to motivate employees to achieve organizational goals?

Which of these is the disclosure by an employee of an illegal activity?

Whistle-blowing

Conceptual

Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill?

In _____, every situation is viewed as unique.

a case view

By definition, an organization is considered _____ because it is made up of two or more people.

a social entity

Any group within or outside the organization that has a stake in the organization's performance is called:

a stakeholder.

A group of companies or individuals that invests money in new or expanding businesses for ownership and potential profits is known as:

a venture capital firm

The three subfields of the classical perspective include:

administrative management, bureaucratic organization, and scientific management.

Political risk is defined as an organization's risk of _____ due to politically based events or actions by host governments.

all of these a. loss of assets b. managerial control c. earning power d. all of these e. managerial control and earning power only

An entrepreneur:

all of these. assumes the risks of the business reaps the rewards of the business. assumes the financial and legal risks of ownership. recognizes a viable idea for a business product or service and carries it out.

Primary stakeholders of an organization include:

all of these. employees customers investors and shareholders. suppliers.

Heroes are important to an organization due to the fact that they:

all of these. exemplify key values of the organization. exemplify a strong corporate culture serve as examples to other employees all of these

A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered:

an ethical dilemma.

All of the following are components of cultural intelligence, except _____.

analytical

Managers, in today's work environment, rely less on _____ and more on _____ leadership.

autocratic; empowering

Today's companies compete in a _____.

borderless world

UPS is successful in the small package delivery market. One important reason for this success is the concept of:

bureaucracy

Positions organized in a hierarchy of authority is an important characteristic of:

bureaucratic organizations.

Before opening his own business, Kareem was writing a report that details the specifics of his ideas and future business operations. This document is known as a:

business plan

An example of an ethical structure is:

chief ethics officer.

All of the following are types of corporate cultures except:

clan culture.

The bureaucratic organizations approach is a subfield within the _____.

classical perspective

The biggest mistake that many managers make is the failure to:

communicate effectively

Symbols, stories, and heroes are important because they:

communicate the significant values of an organization.

The concept that the party responsible should compensate individuals for the cost of their injuries is referred to as:

compensatory justice

Monitoring activities and making corrections are part of:

controlling

A(n) _____ has a legal life of its own.

corporation

A nation's _____ includes the shared knowledge, beliefs and values, as well as the common modes of behavior and ways of thinking, among members of a society

culture

The people and organizations in the environment who acquire goods or services from the organization are:

customers

One of the first characteristics or points of a successful business plan is:

demonstrate a clear, compelling vision that creates an air of excitement

Entrepreneurs who aspire to start online businesses implement all the following steps except:

determine physical location.

The drawback(s) of proprietorship include:

difficulty in obtaining financing

Anne Chinoda, top executive at Florida Blood Centers, is under pressure to resign because she took a $71,000 pay increase just months before she laid off 42 employees. Chinoda's decision lies in the:

domain of ethics

An organization's decision to produce a new product is in the:

domain of free choice.

The environments in which businesses operate are increasingly _____, requiring managers to be ready to react and respond to even subtle environmental shifts.

dynamic

Examples of unethical behavior toward _____ include a hostile work environment and violations of health and safety rules.

employees

A(n) _____ is someone who recognizes a viable idea for a business product or service and carries it out.

entrepreneur

Jamila is a successful artist and entrepreneur who makes all of her work out of recycled goods because she believes in sustainability. She can be described as a social entrepreneur that is committed to:

environmental protection.

A code of _____ is a formal statement of the company's values concerning ethics and social issues.

ethics

A cultural attitude marked by the tendency to regard one's own culture as superior to others is called:

ethnocentrism.

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is:

expressed values and beliefs.

All of these are entrepreneurial characteristics except:

external locus of control. awareness of passing time. high energy level. external locus of control. self-confidence. tolerance for ambiguity.

In countries where women are often in positions of high status, the Globe Project would describe that culture as high in _____.

gender differentiation

The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called _____.

globalization

Go RVing, a U.S. company, built a subsidiary from scratch in England. This is an example of:

greenfield venture

A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a:

hero

A _____ interaction requires more time because a relationship has to be developed, and trust and friendship must be established.

high-context

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____.

human relations

Whereas scientific management focused on _____ , administrative principles approach focused on the _____.

individual productivity; total organization

When everyone is pursuing self-direction, the greater good is ultimately served because people learn to accommodate each other in their own long-term interest is an example of the_____.

individualism approach

A loosely knit social framework in which individuals are expected to take care of themselves is called:

individualism.

The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

information technology

To meet the needs of the organization, all managers carry out the three major categories of roles. They are: _____, _____, and _____ roles.

informational, interpersonal, decisional

In international operations, the economic environment includes:

infrastructure.

The involvement culture has a(n) _____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.

internal

The consistency culture has a(n) _____ focus and an orientation for a _____ environment.

internal, stable

The management of business operations conducted in more than one country is called:

international management

The most common reason for becoming an entrepreneur is:

joining the family business.

The _____ represents people in the environment who can be hired to work for the organization.

labor market

In international operations, the economic environment represents all of the following factors except:

laws and regulations.

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the _____ role.

leader

One of the things managers enjoy doing the most is:

leading others

The _____ dimension of the general environment includes federal, state, and local government regulations.

legal-political

All of the following are characteristics of Weberian bureaucracy except:

management is the same as the ownership of the organization.

When two or more organizations combine to become one, it is referred to as a:

merger.

The management science perspective emerged after World War II to treat problems associated with:

modern global warfare

Human beings have fundamental rights and liberties that cannot be taken away by another individual's decision. This ethical decision making approach is known as the:

moral-rights approach

Cultural factors in foreign countries are _____ the political and economic factors.

more perplexing than

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing:

natural resources.

Managers shift gears quickly and therefore, the average time spent on any one activity is less than _____.

nine minutes

Frank Gilbreth felt that efficiency equated with:

one best way to do work.

For a widget manufacturing company, worker-hours per widget is a measure of:

organizational efficiency.

Culture tends to differ between _____, but appears similar within _____.

organizations, industries

The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of:

outsourcing.

Mary Parker Follett thought of leadership as _____, rather than techniques.

people

Research indicates that the one factor that increases a company's value the most is:

people and how they are treated

Selecting goals and ways to attain them refers to _____.

planning

Strong anti-American sentiments in many parts of the world exemplify the effect of:

political forces.

A foreign terrorist kidnaps your firm's marketing VP while the VP is in the host country. This is a harsh example of:

political risk.

Social entrepreneurs are committed to both good business and:

positive social change.

When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked is life to save men who were being picked off by land sharks. The Navy pilot was operating from the _____ level of moral development.

postconventional

The moral rights approach that deals with performing experimental treatment on unconscience trauma patient is the:

right of free consent.

An organization's _____ is a part of its internal environment.

salespeople

Standardization of work and wage incentives are characteristics of:

scientific management.

Organizations often lose good employees because front-line managers fail to:

show respect.

One of the roles that a small business manager may emphasize over their counterpart in a large organization is _____.

spokesperson

If a small business owner enjoys the chance to balance work and personal life, he would be considered a(n) _____.

sustainer

An object, act, or event that conveys meaning to others is referred to as a:

symbol

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of _____.

synergy

A significant contribution of Chester Barnard was the concept of:

the informal organization.

One of the important ideas in the text's definition of management is:

the management functions of planning, organizing, leading, and controlling.

Culture can be defined as:

the set of key values, beliefs, understandings, and norms shared by members of an organization

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a:

theory X manager.

Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a:

theory Y manager

Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n):

top manager.

Only about _____ percent of American adults reach the level-three stage of moral development.

twenty

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's:

using a slogan to present their values to customers and employees

Caleb is a manager at Computer-Care Company. He is expected to consider the effort of each decision alternative on all parties and select the one that optimizes the satisfaction for the greatest number of people. This is an example of the:

utilitarian approach

Robbie's Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the:

utilitarian approach