MGMT Midterm 2

In what year did Clifton R. Wharton become the first African American to head a Fortune 100 company when he took the helm of TIAA-CREF?

1987

An estimated _____ of all business memos and e-mails are written simply to get clarification about an earlier written communication that didn't make sense to the reader.

30 percent

Taylor is a manager in a large accounting firm and is considered to be a creative individual. Which of the following characteristics would you expect Taylor to display?

A focused approach to problems

Which of the following types of pay systems encourages people to develop their competencies, thus making them more valuable to the organization, as well as more employable if they leave their current jobs?

A skills-based pay system

Many of Jaden's employees express admiration for his authentic leadership. As an authentic leader, which of the following would be descriptive of Jaden?

Acts consistently with higher-order ethical values

Which of the following is one of the most frequently used selection devices in the selection process?

Application form

Which of the following is unlikely to be found among the standards a company might use in a feedback control model?

Average age of workers

Which of the following laws is meant to address equal opportunity and discrimination issues?

Civil Rights Act

Which of the following statements about radical candor is true?

Communicating with radical candor is a confident, positive approach that lets others know exactly where you stand and what you're asking of them.

Which of the following statements about interpreting the numbers in a financial analysis is true?

Comparisons of financial information enable the manager to see whether the organization is improving and competitive with others in the industry.

The Leadership Grid® developed by Blake and Mouton is a model that places management style on a two-dimensional grid. Which of the following are the five major management styles within the grid?

Country club management, team management, middle-of-the-road management, impoverished management, and authority-compliance management

_____ refers to the generation of novel ideas that might meet perceived needs or respond to opportunities for the organization.

Creativity

_____ relies on cultural values, traditions, shared beliefs, and trust to foster compliance with organizational goals.

Decentralized control

In the acquired needs theory, at what point in life are achievement, affiliation, and power needs acquired by an individual?

Early life experiences

Which of the following statements is NOT descriptive of an effective follower?

Effective followers develop relationships with leaders that avoid risk or conflict.

Which of the following is NOT an accurate statement about emotion?

Emotion is the result of a person's conscious effort.

Mountain Photo uses personality tests to assess certain characteristics of applicants when it knows these characteristics contribute to greater success for those who hold a specific job. This approach falls within which of the following selection techniques?

Employment test

Which of the following developed the two-factor theory of motivation?

F. Herzberg

Speed dating is a phenomenon in which individuals have the opportunity to meet a large number of potential partners in a short period of time. Which of the following innovative HR practices is similar in format?

Fast track hiring

When it comes to problem solving, Addison's personal style is intuitive-feeling. Which of the following is true of Addison?

Focuses on general views, broad themes, and feelings

All of the following are among the three key elements in the strategic approach to human resource management EXCEPT:

HRM is responsible for changes in the organization's culture, structure, strategy, and goals.

Which of the following statements about the benefits of diverse teams is NOT true?

Heterogeneous top management teams tend to be myopic in their perspectives.

_____, teams themselves, rather than managers or supervisors, take responsibility for their work, make decisions, monitor their own performance, and alter their work behavior as needed to solve problems, meet goals, and adapt to changing conditions.

In bossless organizations

Which of the following increases the chances of getting diversity of thought within an organization?

Inclusiveness

To empower employees, which of the following are the four elements Finley gives them to enable them to act more freely to accomplish their jobs?

Information, rewards, knowledge, and power

Which of the following statements about interactive leadership is true?

Interactive leadership is associated with women's style of leading.

In which of the following ways is organization development (OD) especially helpful to a company going through a period of transition?

It creates open communication channels.

Keone has been reviewing the ten keys to effective listening as a way to improve those skills. Which of the following would Keone be unlikely to find on that list?

Judge delivery, not content.

_____ create(s) the environment that determines whether employees have positive or negative feelings toward their jobs.

Managers

Despite the best efforts of line managers and HRM professionals, an organization will lose employees. Which of the following statements about losing employees is true?

Managers can use exit interviews as a valuable HRM tool, regardless of whether the employee leaves voluntarily or is forced out.

Which of the following is NOT among the four approaches to leadership that are considered in tune with today's turbulent times?

Mentor leadership

At the first meeting of a team tasked with visioning, planning, and implementing plans for a new company headquarters, Clare wanted to highlight for everyone the requirements of teamwork. Which of the following would NOT appear among the points Clare makes?

Opportunity for individual accomplishment

Which of the following is NOT among the contingency approaches to leadership?

People-oriented behavior

Most companies use social media for three main purposes. Which of the following is NOT one of those purposes?

Performing high-level market research

Which of the following is a management quality needed by organizations?

Rational

Which of the following leaders is the most likely to be successful as a motivator?

Rill, who understand the motives that compel people to initiate, alter, or continue a desired behavior

____ contain data or simply put into words what managers already agree on and understand, whereas _____ typically are ambiguous, concern novel events, and involve great potential for misunderstanding.

Routine messages; nonroutine messages

Which of the following needs in Maslow's hierarchy would have to be met first before a person can work on satisfying the others?

Safety needs

Guidelines for improving one's writing skills would NOT include which of the following?

State your message as impressively as possible.

For many managers, asking questions is essential. What is the most basic question they should be asking?

What should we be doing better?

At work, Jamie is known for extreme competitiveness, impatience, aggressiveness, and devotion to the job. She would be categorized as having:

a Type A behavior pattern.

Sidney is strongly resisting a change in reporting relationships within the department. Because a previous working relationship with a manager was a negative one for Sidney, the reason for his resistance is most likely:

a lack of understanding and trust.

Studies show _____ job performance and a high emotional intelligence quotient (EQ) in a variety of jobs.

a positive relationship between

Within the team, Julian proposes new solutions to team problems, pulls together ideas in overviews, and asks for task-relevant facts. Julian is:

a task specialist.

Benefits of gossip in the workplace include all of the following EXCEPT:

an opportunity for employees to retaliate for grievances within the organization.

Kerry works to maintain a high level of self-awareness in order to best manage the employees she manages. To do so, Kerry regularly asks for feedback from those employees to uncover any attributes, or _____, that she might not recognize as problems and might limit her effectiveness.

blind spots

Transformational leaders are similar to charismatic leaders, but they are distinguished by their special ability to:

bring about innovation and change by recognizing followers' needs and concerns.

As one of the top executives at Androrevolutions, Jorey's job is to enhance the working environment in ways that allow all employees, especially women and minorities, to flourish. Jorey's job title is:

chief diversity officer.

Karter and Avery have introduced their employees to a total quality management approach called kaizen to implement a large number of small, incremental improvements in all areas of the organization on an ongoing basis. Kaizen is also known as:

continuous improvement.

Starbucks' signature white cups allowed baristas to write names of customers on them. It also allowed for customer doodling. In 2014, Starbucks noticed and started the #WhiteCupContest that encouraged customers to design a cup and send the photo to the company. The winner's submission became the design on a limited edition reusable cup. Starbucks used this _____ approach to generate customer interest and innovation around its product.

crowdsourcing

Three critical innovation strategies for changing products and technologies are:

exploration, cooperation, and innovation roles.

Halle was late for work for the first time yesterday. Sage blamed the bad weather for her unusual lateness. In this situation, the weather is an ____ for Halle's behavior.

external attribution

For managers, creating a more diverse workplace is an important part of:

finding ways to set their organizations apart from the competition and create breakthrough innovations.

The goal of open-book management is to:

get every employee thinking and acting like a business owner.

Abraham Maslow's theory proposes that people are motivated by multiple needs and that these needs exist in a specific order. This theory is known as Maslow's:

hierarchy of needs.

In a conflict, Jamie is known to shout, scowl, and eye roll in aggressive or antagonistic verbal and nonverbal communication. Jamie's way of expressing conflict is:

high directness-high intensity.

Sam's job involves forecasting HR needs and projecting the matching of individuals with anticipated job vacancies. He is responsible for:

human resource planning.

Servant leaders understand that success is not about them, but about their organizations, their staff, customers, and other stakeholders that they serve. Based on this approach, these leaders can be said to exemplify:

humility.

Lakshmi, through hard work and creative ideas, has reached the upper levels of middle management. She is a candidate for an executive job. Before the interview, she reminds herself that her fear that she got previous jobs by luck or chance rather than because she deserved it is simply not true, and that this _____ should not hold her back from future advancement.

imposter fear

As a new manager for a struggling production department, one of Alexis's priorities is to alter jobs in the department to increase both the quality of employees' work experience and their productivity. Alexis will be engaged in:

job redesign.

Tristen has just finished outlining the knowledge, skills, education, physical abilities, and other characteristics needed to perform the job of assistant to the head coach adequately. Tristen has provided a:

job specification.

The team's goal is to successfully launch a new product in the market. Marvel assigns team members a role with specific tasks that match their skills, works to make sure everyone has the resources needed to complete assigned tasks, encourages team members as they work together, and provides feedback and progress reports toward the overall goal. Marvel's role on the team is one of:

leader.

In financial analysis, the quick ratio is a popular metric to pair with the current ratio to gauge:

liquidity

The _____ is the idea that the single most important factor that can boost motivation, positive emotions, and perceptions during a workday is making progress toward meaningful goals.

making progress principle

A(n) _____ is a higher-ranking organizational member who is committed to providing upward mobility and support to a protégé's professional career.

mentor

Gabriel manages the claims department at Best Warrantee. Aiden is the vice president of product innovation. Gabriel and Aiden meet weekly to discuss challenges and goals Gabriel has, with Aiden offering insight and suggestions for meeting those challenges and goals. In this relationship, Aiden is the:

mentor.

The fast pace of today's electronic communications makes the value of fundamental writing skills:

more important than ever.

All people have forces either within or external to them that arouse enthusiasm and persistence to pursue a certain course of action. That force is called:

motivation.

Jordan works as a nurse in a large urban hospital. The nurses at the hospital belong to a health workers union. The hospital, in hope of trimming costs, would like to freeze hourly wages and reduce the number of full-time nurses. Because of the union, the hospital will most likely have to employ the tactic of _____ in order to successfully implement the desired changes.

negotiation

Easton is an experienced employee and is asked to show Addison, a new employee, how to perform job duties. Easton and Addison are participating in:

on-the-job training.

The United Genomes Project (UGP) provides access to knowledge of different genomes that make it possible to innovate with medicines and how they react to different individuals' DNA. It has led to several breakthrough findings by providing access to data that wasn't widely available before. The UGP is an excellent example of:

open innovation.

Carson listed each employee's daily sales results and whether goals, which were also listed, were met. Through _____, Carson helped employees see how their efforts affected the financial success of the company.

open-book management

Carroll is head of the human resources department of a large company. As the company seeks to be more flexible in a fast-changing environment, she initiates team training to make the organization more horizontal in the way it functions, which employees are embracing. Carroll has created:

organizational change.

Process theories explain how:

people select behavioral actions to meet their needs and determine whether their choices were successful.

Three important types of personal communication channels are:

personal networks, the grapevine, and written communication.

Intelledyne employees are a diverse group. Included are African Americans; women; gay and trans people; disabled; and foreign-born workers from Taiwan, the Philippines, Venezuela, Panama, and Honduras. The company is committed to a hiring strategy that makes the workforce resemble the larger community, which includes asking existing employees for referrals and providing diversity training. The Intelledyne newsletter includes positive articles about ethnic groups to which employees belong, and the communications department keeps track of state and federal legislation that affects the workforce and encourages civic involvement among workers. Intelledyne demonstrates its dedication to:

pluralism.

Team norms are valuable because they:

provide a frame of reference for what is expected and acceptable.

In the approach called _____, quality control personnel work alongside others within a functional area to identify opportunities for quality improvements throughout the work process.

quality partnering

Effective teams provide many advantages in moving an organization toward competitive advantage, including:

quality, creativity, productivity, speed, and employee satisfaction.

The most common way that organizations measure and control performance is through the use of:

quantitative financial measures.

For managers and HRM professionals who are working to maintain a workforce that has been recruited and developed, maintenance of the current workforce would involve all of the following EXCEPT:

realistic job previews.

Panasonic developed a solar-powered LED lantern that charges in six hours and can charge cell phones. These lanterns were produced specifically for locations that do not have reliable sources of electricity. This type of innovation is called:

reverse innovation.

Because of rapidly changing technology within the company, Electronics World has instituted a(n) _____ that has younger managers and employees helping older workers navigate the challenges they face with the new technology.

reverse mentoring program

Coworkers have noticed that two new employees, Chris and Terry, show a general assurance in their own ideas, judgment, and capabilities. This ______ is a personality trait that tells others how they are likely to handle work situations and relationships.

self-confidence

Regan's team has been together for several years. Its members come from several different functions within the company; it has access to whatever resources it needs; and it has decision-making authority. Its members describe feeling challenged by the tasks and an increased commitment to the organization and its work. Regan is part of a:

self-managed team.

Everyone on the team is careful to keep notes of every meeting with Casey, because she often displays a _____, meaning she takes too much credit when things go well and gives external forces too much blame when things go wrong.

self-serving bias

Quest Turn Company has just hired several engineers from Asian-Pacific countries. Managers are concerned about incorporating them smoothly into the company's workforce. As a way to ease the transition with employees from different cultures, they are considering _____ training sessions for current employees.

sensitivity

Casey appreciates the function of several Internet-based applications that allow the creation and exchange of user-generated content for distributing information, brainstorming, and project activity within the team. Casey is making use of:

social media.

River is considered to be a follower and fills the _____ role on the team, while Chao is a compromiser and fills the _____ role on the team.

socioemotional; task specialist

We all have illusions about ourselves, even in our functioning in the workplace, so we need help from others to get a clear picture of who we are, which can be accomplished through:

soliciting feedback.

Leading companies are changing structures and policies to facilitate and support diversity. These policies include all of the following EXCEPT:

sponsoring activities that reinforce monoculture.

Joey receives a production report for the month. While reviewing the report, he finds that quality control metrics show lower product quality than acceptable. He talks to workers involved in the production process and finds out that they believe the problem is one particular worker who hasn't quite mastered the process. As a result, Joey provides the worker with additional training. In taking corrective action, he has affected:

step 2, by adjusting the performance factor.

Formally defined, _____ is an individual's physiological and emotional response to external stimuli that place physical or psychological demands on the individual and create uncertainty and lack of personal control when important outcomes are at stake.

stress

Within the four areas of the balanced scorecard, managers identify the _____ to perform the control function for the organization.

targets, measures, outcomes, and corrections

The team that is responsible for the publicity of the organization's volunteer day has two members who are vehemently opposed to the other's idea of whether to financially reward all employees who take a day and volunteer for a cause they feel strongly about. This situation is characterized by:

task conflict.

In general, research suggests that _____ can be beneficial by leading to better decision making and problem solving, whereas _____ is typically associated with negative consequences for team effectiveness.

task conflict; relationship conflict

Expectancy theory is concerned with:

the thinking process that individuals use to achieve rewards.

A _____ is a group made up of dispersed members with the distinguishing feature of being linked primarily through telecommunications technologies.

virtual team

Where others see obstacles or failures, leaders with _____ see possibility and hope and speak to the hearts of employees, letting them be part of something bigger than themselves and motivate them to help realize it.

vision

Because subordinates vary in readiness, the situational model assesses the degree of _____ that a subordinate demonstrates while performing a specific task.

willingness and ability