MGMT TEST 2- SB CHAPTER 18

Practical guidelines derived from socialization research include which of the following?

- Different techniques are appropriate for different people at different times. - New hires are positively affected by formalized socialization procedures. - Socialization tactics can reinforce ethical behaviors.

Which of the following are examples of organizational systems being used for culture change?

- Disney uses big data to track best practices in customer service. - A company uses an artificial intelligence tool to show employee appreciation and recognition. LifeSize Communications maintains internal online networks to foster collaboration.

Which of the following best represent rites and rituals? (Check all that apply.)

- Employees enjoy a beer on-site at the office. - Employees avoid certain "unlucky" foods in the break room. - Salespersons ring a large gong when they make a deal.

Select the mechanisms for changing organizational culture.

- Formal Statements - Role modeling, teaching, coaching - Rewards, status symbols and promotions - Design of physical workspace

What information would be important to a manager who wanted to foster an adhocracy culture?

- Improvements in customer satisfaction - Number of patents developed in R&D - Number of new ideas submitted through suggestion systems

Which of the following can be used to send a message about organizational culture using physical space?

- Location of office furniture - Distance between buildings - Physical spacing between people

Which of the following reflect companies with an adhocracy culture?

- They are highly responsive to marketplace changes. - They focus externally and value flexibility. - They emphasize creation of new products and services.

With a strategic goal of growing revenue and market share, which included offering grocery home delivery, Walmart began taking an approach that involved which of these two organizational cultures?

- adhocracy - market

The three phases in Daniel Feldman's Organizational Socialization model are ____ socialization, ________, and change and _______.

- anticipatory - encounter - acquisition

The ___and ______ phase of the organizational socialization process requires employees to master important tasks and roles and to adjust their work group's values and norms.

- change - acquisition

The competing values framework helps managers to do which of the following?

- change an organization's culture - measure an organization's culture - understand an organizations culture

Select the four functions of organizational culture.

- collective commitment - organizational identity - sense- making device - social system stability

he three phases in Daniel Feldman's Organizational Socialization model are:

- encounter - change and acquisition - anticipatory socialization

The competing values framework identifies which of the following fundamental types of organizational culture?

- hierarchy - clan - adhocracy

Select the important characteristics of organizational culture.

- impacts outcomes at multiple levels - influences our behavior at work - shared concept - learned over time

When workers take an assignment in a foreign country, they often experience different socialization activities than other newcomers. This affects which of the following for those expatriates?

- job satisfaction - long-term success

Select the three levels of organizational culture.

- observable artifacts - basic underlying assumptions - espoused values

Select all that can be impacted by organizational culture.

- performance - organizational effectiveness - employee mobility

Leaders can send a strong message about acceptable norms and behaviors by paying special attention to what they can measure such as:

- processes - activities - outcomes

Select the mechanisms for changing organizational culture.

- rites and rituals - organizational goals - work flow and organizational structure - systems and procedures

Select the mechanisms for changing organizational culture.

- rites and rituals - work flow and organizational structure - organizational goals - systems and procedures

Which forms of language help reinforce characteristics of a desired culture?

- stories about key people - myths about company history - legends about important events

Select the mechanisms for changing organizational culture.

- stories, legends, myths - slogans, acronyms, sayings - leader reactions to crisis - activities, processes, outcomes

Which of the following are characteristic of companies with a market culture?

- they are focused externally and value stability - they are driven by results and achieving goals.

Formal statements in an organization are those about organizational:

- values - mission - philosophy

The three levels of organizational culture differ in which of the following ways?

- visibility - resistance to change

Why might a company choose an open office layout?

To foster collaboration and innovation

Companies with a(n) _________ culture have an external focus and value flexibility.

adhocracy

The phase of organizational socialization that occurs before an individual actually joins an organization is socialization

anticipatory

The phase of organizational socialization that occurs before an individual actually joins an organization is

anticipatory socialization

How does organizational socialization embed their cultures in new employees?

by promoting and reinforcing core values and beliefs

The __________ phase of the organizational socialization process requires employees to master important tasks and roles and to adjust their work group's values and norms.

change and acquisition

Companies with an internal focus with a value on flexibility rather than stability and control are said to have a(n) _____ culture.

clan

What type of company culture resembles family type organizations where collaborations are encouraged with trust and support among employees?

clan

The manner in which a company handles basic HR duties in setting goals for recruitment, selection, development, and promotion defines and perpetuates a company _______.

culture

The set of implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments is called organizational

culture

Which mechanism for culture change most closely corresponds with Experian's emphasis on building culture organically through the use of informal networks?

deliberate role modeling, training, teaching, and coaching

During the ____ phase of the three phase socialization process, employees come to learn what the organization is really like.

encounter

During the phase of the three phase socialization process, employees come to learn what the organization is really like.

encounter

How might a manager reinforce an adhocracy culture using work flow and organizational structure?

encouraging brainstorm meetings

What do many CEOs believe is the essence of the best companies?

great company culture

A firm with a(n) _______ culture has an internal focus, which produces a more formalized and structured work environment and values stability and control over flexibility.

hierarchy

A firm with a(n) culture is more likely to develop reliable internal processes, extensive use of measurement, and implementation of a variety of control mechanisms.

hierarchy

A firm with a(n)____ culture is more likely to develop reliable internal processes, extensive use of measurement, and implementation of a variety of control mechanisms.

hierarchy

Due to the company's supportive and enriching environment, as well as employee programs, which of the following distinctions does Southwest Airlines have within the airline industry?

lowest employee turnover rates

Companies with a(n) ________ culture have a strong external focus and value stability and control.

market

Proper can create a sense of oneness and membership in a firm and thus significantly influence the protege's career.

mentoring

The process of forming and maintaining intensive and lasting developmental relationships between a variety of developers and a junior person is called:

mentoring

What kinds of emotions tend to travel faster and farther within an organization?

negative emotions

Companies are using electronic ______ as a tool to promote different types of cultures.

networks

Programs that help employees to integrate, assimilate and transition to new jobs are called __________.

onboarding

Organizational identity, collective commitment, social system stability and sense-making device are the four functions of ____ culture.

organizational

Organizational identity, collective commitment, social system stability and sense-making device are the four functions of _____ culture.

organizational

The process by which a person learns the values, norms and required behaviors which permit him to participate as a member of the organization is called

organizational socialization

What is the name of the three-phase model that Daniel Feldman proposed in order to counter the rather haphazard way some firms deal with new employees?

organizational socialization model

Research suggests that the emotions exhibited by leaders cause employees to

pay attention and learn

Which organizational outcome has the strongest correlation across the four major types of organizational culture?

positive work attitudes

What are considered one of the strongest ways to embed organizational culture because they are meaningful and visible?

reward systems

What are the planned and unplanned activities and ceremonies that are used to celebrate important events or achievements called?

rites and rituals

Cultural change in an organization can be achieved through changing the firm's ________ because they are easy to recall and perpetuate.

slogans and acronyms

What type of stability is summarized as the extent to which change and conflict are effectively managed as well as the extent to which the work environment is perceived as reinforcing and positive?

social system stability

Which kind of reward would be best suited for a clan culture?

stock shares that increase when an entire division performs well

Why are stories, legends and myths considered powerful ways to communicate desired values and behaviors in an organization?

they reinforce characteristics of the desired culture

Why do companies such as Experian emphasize collaboration?

to model and empower organizational change through networking

True or false: Formal statements of organizational philosophy can embed culture when used for recruiting.

true

The competing ______ framework was first developed by researchers trying to classify different ways to assess organizational effectiveness.

values

What is the term for the way work gets done?

work flow