mgmt1

Based on Theory X and Theory Y, which of the following is an example of Theory Y thinking? (Choose the best answer) A)People are internally motivated to reach objectives to which they are committed. B)People do not like work and try to avoid it unless they have incentives. C)Managers have to control, direct, coerce and threaten employees to get them to work.

A)People are internally motivated to reach objectives to which they are committed.

An ethical dilemma in decision making can occur when? (Choose the best answer) A) All of the other answers for this question are correct. B)When you must make a decision that is fair to all concerned and causes the least harm C)The problem you must decide has caused a conflict that has never happened before D)The easiest and least costly solution goes against what you feel is morally right E)Clear rules and guidelines do not exist

A) All of the other answers for this question are correct.

In the Blake and Mouton Leadership Grid, the two axes of their matrix are: (Choose 1 set) A) Concern for people and production B) Concern for position and principles C)Concern for power and profits

A) Concern for people and production

Which of the following groups contain only items that are elements of an organization's culture? (Choose 1 set) A) Values, attitudes, beliefs, customs B)Attitudes, behaviors, tasks and goals C)Customs, goals, objectives and tasks

A) Values, attitudes, beliefs, customs

The definition of a norm is: (Choose 1) A) a standard of behavior that a group accepts and expects of its members. B) a plan aimed at achieving tactical goals. C)a consequence of behavior in an organizational setting, usually resulting in a reward. D)an observable and measurable end result achieved in a specific time frame.

A) a standard of behavior that a group accepts and expects of its members.

There are 7 skills most needed by managers. They are: diagnostic, technical, Interpersonal, communication, time management, conceptual and________________. (Choose 1) Political Criticizing Giving orders Networking Decision making Enforcement

Decision making

Two or more systems working together to produce more than the total of what they might produce working alone is a(n)? (Choose the correct term) Open system Synergy Subsystem Closed system

Synergy

An interrelated set of elements functioning as a whole is? (Choose the correct term) Closed system Open system System Synergy

System

A group of workers that functions as a unit, often with little to no supervision, to carry out workrelated tasks, functions and activities is a: Task Group Quality Circle Team Delphi Group

Team

In the diagram about the external environment of an organization, _____________ is(are) considered to be a part of an organization's general environment. (Fill in the blank) Unions Owners Competitors Technology

Technology

Followup and evaluation in the decisionmaking process are most closely related to the management function of controlling. True False

True

All of following factors increase group cohesiveness except: Interaction Pleasant Experiences Group Size Agreement on Goals

Group Size

A strategy is best described as: (Complete the sentence with the best choice) A)a comprehensive plan for achieving an organization’s vision, mission and goals. B)an organizational strength possessed by only a small number of competing firms. C)a competitive advantage that exists after all attempts at imitation have ceased.

A)a comprehensive plan for achieving an organization’s vision, mission and goals.

A differentiation strategy is: (Complete the sentence with the best choice) A)a strategy in which an organization seeks to distinguish itself from competitors through the quality of its products and services. B)the number of different businesses that an organization is engaged in and the extent to which these businesses are related to each other. C)a strategy in which an organization attempts to gain a competitive advantage by reducing costs below the costs of competing firms.

A)a strategy in which an organization seeks to distinguish itself from competitors through the quality of its products and services.

Management by wandering around is? (Choose 1) A) a waste of time. B) an effective management and leadership practice

B) an effective management and leadership practice

When assessing the external environment of a corporation, which of the following factors would not likely be considered in determining the compensation of CEO's and other top managers? (Choose 1) A)Market pressures to maximize shareholder return B)Affects on employee morale C)Government regulations

B)Affects on employee morale

Which of the following roles is attributed to a leader rather than a manager? (Choose 1) A)Controlling and problem solving B)Establishing direction and inspiring C)Organizing and staffing D)Planning and budgeting

B)Establishing direction and inspiring

What are the four stages of group development? A)Storming, Forming, Norming and Informing B)Forming, Storming, Norming and Performing C)Forming, Storming, Informing and Conforming D)Storming, Forming, Norming and Conforming

B)Forming, Storming, Norming and Performing

According to the instructor, which of the following actions would not be a way to build trust in your planning sessions? (Choose 1) A) Say when you do not know the answer B)Insist that there is no doubt about the facts C)Establish mutually satisfactory agreements D)Let others know your intentions

B)Insist that there is no doubt about the facts

There were 8 elements in the handout called "Strategic & Operational Planning" Chart. Four of those are: Need, Vision, Mission and SWOT. What are the other 4? (Choose the correct set) A) Strategies, Goals, Objectives and Regulations B)Strategies, Goals, Objectives, and Action Plans C)Strategies, Goals, Objectives and Contingencies. D)Strategies, Goals, Objectives and Directives

B)Strategies, Goals, Objectives, and Action Plans

A commonly used process for analyzing an organization's internal and external environment assesses the organization's: (Select the correct set) A)Standards, Workforce, Obligations and Trust B)Strengths, Weaknesses, Opportunities and Threats. C)Stability, Weaknesses, Overhead and Technologies

B)Strengths, Weaknesses, Opportunities and Threats.

What is the basic assumption of situational leadership approaches. (Choose the best answer.) A)Leaders cannot change their style,therefore the situation must be changed to achieve a match. B)The appropriate leader style will vary from one set of circumstances to another. C)Initiating strucure for employees so they know exactly what needs to be done is most effective. D) Some factors make leader behavior unnecessary.

B)The appropriate leader style will vary from one set of circumstances to another.

Increased production, as a result of the Hawthorne Studies, was attributed to the fact that (Choose one as the best ending for this sentence) A) bonuses were provided to the workers. B)both groups received special attention and sympathetic supervision for perhaps the first time. C)better lighting was installed. D)each person tried to maximize his pay by producing as many units as possible

B)both groups received special attention and sympathetic supervision for perhaps the first time.

The seven steps in the rational decision making process provides a framework for managers to: (Choose the best answer to complete the sentence) A)have enough data to make decisions so the managers can tell the employees exactly what to do. B)collaborate with employees to analyze issues, generate alternatives and pick the most workable. C)find an easy and less time consuming method to solve a problem without consulting employees.

B)collaborate with employees to analyze issues, generate alternatives and pick the most workable.

The first step in rational decision making is A)the generation of alternatives. B)implementation. C) recognizing and defining the decision situation. D) brainstorming.

C) recognizing and defining the decision situation.

Of the following good practices, which factor is the most crucial for any organization to work effectively? (Choose 1) A)Abundant capital for operations B)Safe facilities with good lighting C)Full agreement on what needs to be done D)Good informationtechnology/systems

C)Full agreement on what needs to be done

In the diagram depicting the systems perspective, which of the following is correct? (Choose 1) A)Materials > Input > Profit B)Assembly > Selection > Rewards C)Input > Process > Output

C)Input > Process > Output

From the work by Larry Davis in Pioneering Organizations, it was noted in the lecture on communication that trust is based on: (Choose 1) A) Our view of other's compliance and willingness to follow rules. B) Our view that others will do what we expect they will do. C)Our view of other's intentions and ability to do what is needed.

C)Our view of other's intentions and ability to do what is needed.

What are the 4 major activities in management to effectively operate an organization? (Choose the correct set of activities) A)Planning, lobbying, organizing, and cost cutting B)Planning, networking, lobbying and enforcing C)Planning, organizing, leading and controlling D)Planning, organizing, leading and directing

C)Planning, organizing, leading and controlling

A contingency plan is a plan that: (Complete the sentence with the best answer) A) is a singleuse plan for a large set of complex activities. B)now covers at least 3 years but not more than 5 years for most companies. C)a determination of alternative courses of action if intended plans become unworkable.

C)a determination of alternative courses of action if intended plans become unworkable.

Management by Objectives (MBO) is defined as: (Choose best answer) A)the practice of giving subordinates ever more difficult goals to achieve. B)the practice of setting objectives that are standard throughout the organization. C)a formal goal setting process involving collaboration between managers and subordinates.

C)a formal goal setting process involving collaboration between managers and subordinates.

An SOP is: (Complete the sentence with the best answer) A)a standing plan that specifies rules and guidelines for an organization's general response to a designated problem or situation. B) a single use plan with less scope than a program. C)a standing plan that outlines the steps to be followed in particular circumstances.

C)a standing plan that outlines the steps to be followed in particular circumstances.

According to the text, the correct definition of and organization's Mission is? (Choose 1) A) a list of annual goals that define what the organization should accomplish. B)a course of action that demonstrates the leader'€™s convictions and beliefs. C)a statement of an organization's fundamental purpose that defines the nature of its business.

C)a statement of an organization's fundamental purpose that defines the nature of its business.

Operational goals (Complete the sentence with the best answer) A)are set by and for middle managers. B)focus on broad general issues with long time frames. C)are concerned with shorter term issues

C)are concerned with shorter term issues

According to the lecture materials, an organization's Vision describes: (Complete the sentence with the best answer) A)how large, profitable and powerful an organization desires to be in the marketplace. B)what an organization does and how it does it. C)meeting an unmet need or making something better that customers will experience.

C)meeting an unmet need or making something better that customers will experience.

According to the project coaching by your instructor, controls are: (Choose the best answer) A) close supervision of employees so they do what you tell them to do. B)cost cutting methods that enable managers to maximize shareholder returns. C)methods for measuring the degree of goal attainment and the need for possible changes.

C)methods for measuring the degree of goal attainment and the need for possible changes.

_____________leadership is a contemporary perspective that focuses on a leader's personality and ability to inspire loyalty and enthusiasm. (Fill in the blank.) Symbolic Charismatic Participative Integrative

Charismatic

Monitoring organizational progress toward goal attainment is? (Choose the best answer) Leading Organizing Controlling Decision making Planning

Controlling

Of the following general reasons for people to work together, which one usually produces the best results? (Choose 1) A)Coercion B)Contract C)Threat D)Choice

D)Choice

When a group's desire for consensus and cohesiveness exceeds their desire to reach the best possible decision, this is referred to as: (Choose 1) A)Delphi group process B)Interactive teamwork C) Nominal decision making D)Groupthink

D)Groupthink

A formal leader is a person who engages in leadership activities but whose right to do this has not been recognized by the organization or group. True False

False

A group created by an organization to accomplish a specific set of purposes for an indefinite period of time is a (an): Task Force Functional group Informal group Interest group

Functional group

In the lecture on communication, the fundamental purpose of communication is to: (Choose 1) Convey information Build networks Get your message across Gain cooperation in meeting needs

Gain cooperation in meeting needs

Getting the members of an organization to work together to achieve goals is? ( Choose the best answer) Organizing Leading Planning Decision Making Controlling

Leading

A department head is promoted to Vice President in charge of all operations in the Western Region. The level of power this person has, per the text, would best be described as: (Choose 1) Expert power Legitimate power Referent power Reward power

Legitimate power

A system that interacts with its environment is a(n)? (Choose the correct term) Closed system Subsystem Synergy Open System

Open System

Determining how activities and resources are to be grouped is? (Choose the best answer) Decision making Leading Organizing Planning Controlling

Organizing

Setting an organization's goals and deciding how to best achieve them is? (Choose the best answer) Controlling Decision Making Planning Organizing Leading

Planning

Per the text, the type of power related to positive reinforcement or withholding something of value is_______________ power. Legitimate Reward Coercive Expert

Reward

When analyzing the internal environment of an organization, should the location, the aesthetic appeal of the buildings and surrounding grounds be considered? Yes No

Yes