MGMT300 Final

Which of the following focuses on production and operating statistics?

Business process indicators

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?

Cross-functional team

Which of the following are potential sources for communication errors, because knowledge, attitudes, and background act as filters

Decoding and encoding

The assumption that "If it's not illegal, it must be ethical" ignores which of the following domains?

Ethics

. Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

False

Allocating resources across the organization is part of the organizing management function

True

To inspire employees to achieve goals in today's difficult economic environment, some male managers are shifting to a more female-oriented communication style

True

All of these are a part of an organization's task environment except

employers

Self-managed teams are

permanent teams.

Selecting goals and ways to attain them refers to

planning

Strong anti-American sentiments in many parts of the world exemplify the effect of

political forces.

Self-efficacy is a dimension of

self-confidence

The general assurance in one's own ideas, judgment, and capabilities is referred to as

self-confidence

Individualism is most closely related to:

social responsibility

Success in the new workplace depends on the strength and quality of

vendors

Which of the following best describes organizing

Assigning responsibility for task accomplishment

Which of these is not part of an organization's general environment?

Competitors

What are the key elements of communication?

Encoding, message, and feedback

Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong?

Ethics

Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using which type of orientation

Performance measurement orientation

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

Receiver

Which of the following teams is created outside the formal organization structure to undertake a project of special importance or creativity?

Special-purpose

Which of the following is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed?

Task force

A historical perspective provides a narrower way of thinking, a way of searching for patterns and determining whether they recur across time periods

false

A special-purpose team is basically the same as a problem-solving team

false

A tendency to regard one's own culture as superior and to downgrade other cultures reflects an attitude called geocentric.

false

About 80% of communication occurs nonverbally.

false

Although public confidence in business managers is at an all-time low, politics, sports, and nonprofit organizations have not been affected.

false

Benchmarking focuses on the quantity of an end product or service.

false

Controlling involves monitoring employees' activities and taking corrective action as necessary

false

Culture shock refers to a person's ability to use reasoning and observation skills to interpret unfamiliar gestures and situations and devise appropriate behavioral responses

false

For most women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy

false

Free choice lies between the domains of codified law and ethics

false

How an organization goes about accomplishing a plan is a key part of the management function of controlling.

false

If something is ethical, it must not be illegal

false

In most companies, managers rely exclusively on qualitative measures to measure actual performance.

false

Influence means that the relationship among people is passive.

false

Job satisfaction is work behavior that goes beyond job requirements and contributes as needed to the organization's success

false

Organizing means defining goals for future organizational performance and deciding on the tasks and resources needed to attain them.

false

Political forces are aspects of a culture that guide and influence relationships among people.

false

Recognizing the value of employees involves the organizing role of management

false

Rewards given by another person are intrinsic rewards

false

Satisficing is a team's ability to meet personal needs of its members and hence maintain their membership and commitment.

false

The feedback control model is a comprehensive management control system that balances traditional financial measures with measures of customer service, internal business processes, and the organization's capacity for learning and growth.

false

The nature of management is to control and dictate others in an organization

false

The outer layer, the general environment, is widely dispersed and affects organizations directly.

false

The term "top of the pyramid" refers to the more than 4 billion people who earn the least, as defined by per capita income.

false

The use of influence to motivate employees to achieve the organization's goals refers to controlling

false

Two ways to classify rewards are extrinsic and monetary

false

Where the organization wants to be in the future and how to get there defines controlling

false

Work team effectiveness is based on two outcomes: productive output and marketplace acceptance

false

An organization's decision to produce a new product is in the domain of

free choice

What type of company places an emphasis on a worldwide perspective?

geocentric

The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called

globalization.

Companies that have a competitive edge tend to think

globally

Which of the following is the ability to influence people toward the attainment of organizational goals

leadership

Which of the following is an individual who must make an ethical choice in an organization?

moral agent

Which of the following is the arousal, direction, and persistence of behavior?

motivation

An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as

self-efficacy

A manager who focuses on one part of the organization, such as production, without considering the impact on marketing or sales does not understand

systems thinking

In historical management perspectives, there has long been a struggle to balance

the things of production and the humanity of production.

A bill to raise the minimum wage to $15 from the current federal hourly rate of $7.25 has been introduced in the U.S. Congress.

true

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together

true

A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work

true

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

true

Allocating resources across the organization is part of the organizing management function

true

An ethical dilemma arises in a situation when each alternative choice or behavior is undesirable because of potentially harmful ethical consequences

true

Business has become a unified, global field, and events and ideas that influence organizations in one country are likely to influence organizations in other countries as well

true

Current employees, management, and especially corporate culture are part of an organization's internal environment.

true

Customers are the people and organizations in the environment who acquire goods or services from the organization.

true

Economic forces pertain to the availability, production, and distribution of resources in a society.

true

Employee motivation affects productivity, and part of a manager's job is to channel motivation toward the accomplishment of organizational goals.

true

Ethics, found between the domains of law and free choice, is the code of moral principles that governs any individual or groups.

true

How an organization goes about accomplishing a plan is a key part of the management function of controlling

true

Large international firms typically are called multinational corporations

true

Leadership occurs among people, involves the use of influence, and is used to attain goals

true

Managers carry a tremendous responsibility for setting the ethical climate in an organization and can act as role models for others

true

Managers focus on the various elements of the scorecard to set targets, evaluate performance, and guide discussion about what further actions need to be taken.

true

Self-efficacy is an individual's strong belief that he or she can accomplish a specific task or outcome successfully

true

Self-managed teams consist of 5 to 20 multiskilled workers who rotate jobs and produce an entire product or service.

true

Social forces refer to those aspects of a culture that guide and influence relationships among people.

true

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

true

The highest level in a hierarchy of manager capabilities is Level 5 leadership

true

The link between satisfaction and performance, according to research, is generally small and is affected by other factors.

true

The three components to cultural intelligence are cognitive, emotional, and physical

true

A common dysfunction of teams is to be results oriented

false

Which type of perspective provides a broader way of thinking, a way of searching for patterns, and determining whether they recur across time periods

Historical

In the process of implementing the balanced scorecard approach at his company, operations manager Stone wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard?

Internal business processes

Which dimension of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries

International dimension

. Focusing on how well resources and human capital are being managed for the company's future refers to which component of the balanced scorecard?

Learning and growth

Which environment includes all elements existing outside the boundary of the organization that have the potential to affect the organization

Organizational environment

Which of the following refers to engaging in the international division of labor so as to obtain the cheapest sources of labor and supplies regardless of country?

Outsourcing

A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered

an ethical dilemma.

Today's companies compete in a

borderless world

The concept that proposes that corporations can alleviate poverty and other social ills by selling to the world's poorest people is known as

bottom of the pyramid

31 Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

false

A functional team is also referred to as a(n)

command team

All of the following are major perspectives of the balanced scorecard except

competitors

A task force is a type of

cross-functional team

The nature of management is to motivate and coordinate others to cope with _____ and far-reaching challenges.

diverse