MGT 104 FIRST LONG EXAM

Organizational Behavior Definition (Wagner and Hollenbeck)

A field of research which helps us understand, explain, PREDICT, and change behavior in organizations

Organizational Behavior Definition (Steven McShane)

A field of study devoted to understanding, explaining, and ultimately improving the attitudes and behaviors of individuals and groups in organization

Organizational Behavior Definition (Stephen Robbins)

A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness

Violence

A workplace misbehavior. It is any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site. It ranges from threats and verbal abuse to physical assaults and even homicide

Deviance

A workplace misbehavior. There are voluntary actions that violate significant organizational norms as prescribed by formal and informal policies, rules, and procedures and that, in doing so, threaten the well-being or reputation of the organization and/or its members.

Antisocial work behavior

A workplace misbehavior. These are actions that demonstrate a lack a concern for the interests and needs of the organization and/or its members

Learned capabilities

Acquired physical & mental skills

Joining & staying with the organization

Agreeing to employment relationship; remaining in that relationship

Intensity

Amount of effort allocated to the goal

Situational factors

Any context beyond the employee's immediate control

Workplace Misbehavior

Any intentional employee behavior that has negative consequences for the organization or individuals within the organization.

Processes

Component of a basic OB model which encompasses the actions that individuals, groups, and organizations engage in as a result of inputs and that lead to certain outcomes

Organizational Citizenship Behavior (OCB)

Discretionary behavior that is not a part of an employee's formal job requirements, but which promotes the effective functioning of the organization.

Adaptive task performance

How well employees respond to new environment

Aptitudes

Natural talents that help employees learn specific tasks more quickly & perform them better

Maintaining work attendance

Organizations need everyone to show up to work at scheduled times so the it can be effective

Proficient task performance

Performing the work efficiently and accurately, and above the expected standard of quality

Absenteeism

The failure to report to work when expected

Ability

The natural aptitude and learned capabilities required to successfully complete a task

Organizational Behavior Definition (Davis and Newstrom)

The study and application of knowledge how people act or behave within organization. It is a human tool for human benefit. It applies broadly to the behavior of people in all types of organizations such as business, government, school and service organizations.

Sociology

The study of people in relation to their fellow human beings

Anthropology

The study of societies to learn about human beings and their activities

Political Science

The study of the behavior of individuals and groups within a political environment

Employee Productivity

A performance measure of both efficiency and effectiveness

Aggression

A workplace misbehavior. This is an umbrella construct that describes behaviors from insiders or outsiders of an organization that harm or intend to harm individuals in the organization.

Social Psychology

An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another

Competencies

Characteristics of a person that result in superior performances

Outcomes

Component of a basic OB model which encompasses the key variables that you want to explain or predict, and manage, that are affected by some other variables

Inputs

Component of a basic OB model which encompasses the variables which set the stage for what will occur in an organization later

Motivation, Ability, Role Perceptions, and Situational Factors

Critical influences on an indivifual's voluntary behavior & performance.

Motivation

Forces within a person that affect their direction, intensity, and persistence of voluntary behavior.

Proactive task performance

How well employees take the initiative to anticipate and introduce new work patterns that benefit the organization

Persistence

Length of time that the individual continues to exert effort toward an objective

Basic OB Model

Model used to understand OB which has three components: inputs, processes, and outcomes

Direction

Path along which people steer their effort

Presenteeism

Showing up for work even though they are unwel, injured, preoccupied, or face danger getting to work

Role Perceptions

The degree to which a person understands the job duties assigned to or expected of them

Job Satisfaction

The individual's general attitude toward his or her job

Task performance

The individual's voluntary goal-directed behaviors that contribute to organizational objectives

Psychology

The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals

Independent Variable

The variable that OB researchers manipulate to observe the changes in the dependent variable (Y)

Turnover

The voluntary and involuntary permanent withdrawal from an organization

Organizational citizenship behaviors (ocb)

Various forms of cooperation and helpfulness to others that support the organization's social and psychological context

Deviance

Voluntary actions that violate significant organizational norms as prescribed by formal and informal policies, rules, and procedures and that, in doing so, threaten the well-being or reputation of the organization and/or its members

Individual-Level Outcomes

outcomes which include: 1. attitudes and stress 2. task performance 3. citizenship behavior 4. withdrawal behavior

Group-Level Outcomes

outcomes which include: 1. cohesion 2. functioning

Organizational-Level Outcomes

outcomes which include: 1. overall productivity 2. survival

Individual Level Processes

process which include: 1. emotions and moods 2. motivation 3. perception 4. decision making

Organizational Level Processes

process which include: 1. human resource management 2. change practices

Group Level Processes

process which include: 1. communication 2. leadership 3. power and politics 4. conflict and negotiation

counterproductive work behaviors

voluntary behaviors that have the potential to directly or indirectly harm the organization