MGT 2530 Midterm

A group member who says _______ is performing a maintenance role. - "What is the real issue here? We don't seem to be going anywhere." - "Juan, you have been quiet lately. What do you think?" - "We can do this. We've met difficult goals before." - "Last week we decided to table this agenda item. Are we ready to address it again?" - "A goal of 150 per week sounds reasonable."

"Juan, you have been quiet lately. What do you think?"

When Martin has a perceived conflict with a coworker, he will send them emails that are taunting or insulting. This is an example of - OCB - COW - CWB - POS - EEG

CWB

_______ are the statistical measurements of populations and their qualities (such as age, race, gender, or income) over time. - demographics - personal habits - deep-level characteristics - affirmative actions - functional classifications

Demographics

________ are the generation that currently makes up the largest number of individuals in America. - traditionalists - baby boomers - Gen Xers - millenials Gen Zers

Gen Zers

which of the following statements about incivility is false? - incivility is common - Incivility results from interactions with coworkers, but not from bosses or subordinates. - bullying is most often evident to others - bullying affects even those who are not bullied - bullying has group-level implications

Incivility results from interactions with coworkers, but not from bosses or subordinates.

Self-determination theory focuses on the needs that drive _________ motivation - autonomous - affiliation - hygiene - extrinsic - intrinsic

Intrinsic

In which stage of the group development process are group members asking, "How can I best perform my role?" - forming - storming - norming - conforming - performing

Performing

Manuel works for ABC Corporation. He feels quite comfortable expressing his opinions about a wide variety of issues facing the company without fear of reprisal. This reflects ABC's - diversity climate - affirmative action programs - psychological safety - organizational citizenship - glass ceiling

Psychological safety

different motivators are needed for employees working at small firms. These include all of the following except - a "one style fits all" approach - flexible work hours - reward(s) for good performance - involve employees in decision - recognition for good performance

a "one style fits all" approach

Noel says, "I can type 70 words per minute with no errors." He is expressing - a high self-efficacy - high self-esteem - high self-expectations - his core self-evaluation - an external locus of control

a high self-efficacy

People with __________ often see the causes of events in their lives as due to luck or other environmental factors. - high emotional stability - an internal locus of control - an external locus of control - high introversion - high extraversion

an external locus of control

Personal attitudes affect _______ via ______. - behavior; values - behavior; intentions - values; behavior - values; intentions - values; cognitions

behavior; intentions

You are unlikely to say anything to someone smoking on your smoke-free campus if you have no intention of confronting the smoker. Your intention reflects the __________ component of your attitude toward people smoking on campus. - behavioral - intellectual - cognitive - normative - affective

behavioral

Which of the following are the 3 Cs of team players? - conscientiousness, committed, collaborative - committed, collaborative, competent - collaborative, conscientious, constructive - competent, competitive, codependent - constructive, committed, compromising

committed, collaborative, competent

Team ________ describes the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members. - gatekeepers - charters - roles - composition - capacity

composition

Rosario and Pamela work together. They are also friends outside of work. Rosario and Pamela are constantly texting each other. Their supervisor comments that, while this might be fine outside of work, it's inappropriate to constantly text each other in the office. This is an example of - implicit cognition - collaboration - context of interaction - culture and consistency - common Gen Y behavior

context of interaction

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs? - resolving - solving - dissolving - ignoring - avoiding

dissolving

The ________ model suggests that managers should monitor employees' perceptions of fairness. - met expectations - need fulfillment - equity - value attainment - dispositional components

equity

Which of the following is not a content theory of motivation? - acquired needs theory - Maslow's hierarchy of needs - self-determination theory - equity theory - theory X and Theory Y

equity theory

Expectancy theory states that people are motivated to behave in ways that produce desired combinations of ________ outcomes. - variable - expected - procedural - similar - unlikely

expected

Spatial intelligence is likely to be the most valuable to a - politician - minister - college professor - fighter pilot - musician

fighter pilot

A _________ is a set of expected behaviors for members of the group as a whole - group role - group norm - task role - maintenance role - group competency

group role

A person who ___________ is relatively unconstrained by situational forces and effects environmental change. - is an introvert - has a proactive personality - is emotionally stable - is emotionally intelligent - has an internal locus of control

has a proactive personality

Lorenzo, a new lawyer at Hughes, Hernandez, and Long, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Lorenzo starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of - ill-conceived goals - motivated blindness - indirect blindness - the slippery slope - overvaluing outcomes

ill-conceived goals

Which of the following is an organizational function of a group? - fulfilling the need for affiliation - reducing anxities - building self-esteem - implementing complex decisions - providing an opportunity to test perceptions of social reality

implementing complex decisions

_________ occurs when we others less accountable for unethical behavior when it's carried out through third parties. - ill-conceived goals - motivated blindess - indirect blindness - the slippery slope - overvaluing outcomes

indirect blindess

The person-situation distinction allows you to consider unique individual factors as well as situational factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) __________ factor. - person - situation - individual - group/team level - organizational level

individual

Which of the following is not a situation that commonly produces workplace conflict? - personality differences - change - individual needs being met - poor management - unclear roles and responsibilities

individual needs being met

Which three roles are especially important to groups? - energizer, harmonizer, gatekeeper - initiator, orienter, energizer - coordinator, procedural technician, gatekeeper - compromiser, commentator, evaluator - opinion seeker/giver, standard setter, initiator

initiator, orienter, energizer

Which of the following is the most fixed of a person's individual differences? - attitudes - intelliengence - self-efficacy - self-esteem - emotions

intelligence

The potential to understand and regulate yourself is ________ intelligence. - spatial - naturalist - intrapersonal - bodily-kinesthetic - interpersonal

intrapersonal

Which of the following is not an element of emotional intelligence? - self-awareness - social awareness - relationship management - intrapersonal intelligence - self-management

intrapersonal intelligence

Which of the following is not one of the basic dimensions of the Big Five personality dimensions? - locus of control - extraversion - openness to experience - conscientiousness - agreeableness

locus of control

The need for belonging is part of the need for - love - esteem - self-actualization - safety - physiological

love

The final step of the three-step approach of the organizing framework is - identify the OB concepts - define the problem - make recommendations - build a consensus - delegate the problem

make recommendations

A person will experience ________ when his or her outcome to input ratio is less than that of a relevant comparison person. - equity - positive inequity - negative inequity - positive equity - negative equity

negative inequity

Examples of organizational citizenship behavior (OCB) include all of the following except - constructive statement about the company - suggestions for improvement - training an onboarding programs not expressing interest in the work of others - respecting housekeeping rules

not expressing interest in the work of others

________ programs help employees to integrate, assimilate, and transition to new jobs. - incoming - onboarding - involvement - sink or swim - engagement

onboarding

Which of the following is not a soft skill? - active listening - operations - problem solving - decision making - critical thinking

operations

________ is the extent to which an individual identifies with an organization and commits to its goals. - perceived organizational support - organizational commitment - organizational satisfaction - job involvement - job satisfaction

organizational commitment

__________ teams are assembled to tackle a particular problem, task, or project - intenet - cross-functional - virtual -project - self- managing

project

Stage 1 of social perception - encoding and simplification - storage and retention - selective attention/ comprehension - retrieval and response - observation and investigation

selective attention/ comprehension

With only five years left until his planned retirement, Edward was quite upset when he was removed from a project team comprised mostly of Millennials. It is quite possible that the Millennials were reacting to a __________ of older workers. - negativity bias - stereotype - self-serving bias - semantic memory - fundamental attribution bias

stereotype

Which of the following should a person do to avoid conflict? - be indecisive in improving the outcome - withhold the truth if needed - use judemental language - stop ignoring conflict - lose sight of the ultimate goal

stop ignoring conflict

Interpersonal skills involve all of the following except - active listening - positive attitudes - effective communications - respectful interactions - teamwork

teamwork

A major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion. - mediation - devil's advocacy - negotiation - alternative dispute resolution - the dialectic method

the dialectic method

Danny is convinced that the new recycling program implemented at his company is worth the extra effort of sorting his waste. He believes in this so strongly that he reminds everyone in the department that they should all get on board and gives an extensive presentation at the monthly meeting. Danny values - conformity - power - universalism - hedonism - simulation

universalism

Schwartz's model suggests that - values are unstable - values are important but have no direct effect on motivation - values may conflict with each other - we are always aware of our values and how they influence us - values are formed when we are in our early adulthood

values may conflict with each other

What form of diversity management is an organization adopting when it assumes that all diverse people will learn to fit in or become like the dominant group? - assimilation - building relationships - toleration - isolation - suppression

assimilation

Forms of trust include all of the following except - constructiuve - contractual - communication - competence - character

constructive

Which of the following is step 1 in the three steps of the applied approach to problem-solving? - identify potential causes using OB concepts and theories - make recommendations and (if appropriate) take action - find a systematic process for closing a gap in knowledge - define the problem - determine whether the issue is a lack of hard versus soft skills

define the problem

An _______ is the person who promotes greater understanding through examples or exploration of implications for a group. - evaluator - initiator - informaiton seeker-giver - elaborator - orienter

elaborator

If a person views a situation as having high consensus, high distinctiveness, and low consistency, he or she is likely to make an attribution of - internal causes - external causes - self-serving bias - fundamental bias - nothing; there is not enough information

external causes

_________ conflict is defined as interpersonal opposition based on the individual dislike or disagreement - dominating - distributive - personality - integrative - devil's advocate

personality

The organizational dimensions of diversity include all of the following except - management status - union affiliation - work location - seniority - income

income

The _________ perspective states that behavior is a function of interdependent person and situation factors. - interactional - ethical - problem-solving - contingency - individualistic

interactional

Core self-evaluations represent a broad personality trait comprised of all of the following except - emotional stability - generalized self-efficacy - locus of control - interpersonal intelligence - self-esteem

interpersonal intelligence

________ occurs when an individual is "turned on to one's work because of the positive internal feelings that are generated by doing well." - extrinsic motivation - intrinsic motivation - job satisfaction - job dissatisfaction - organizational citizenship behavior

intrinsic motivation

___________ represents an individual's general tendency to think, feel, and behave in ways associated with ethical and unethical behavior. - conflict process - moral character - conflict-handling style - personal conflicts - moral criteria

moral character

________ refers to how long we focus on an activity. - persistence - direction - volume - intensity - integration

persistence

________ is the conflict-handling style that is passive withdrawal from the problem and active suppression of the issue - integrating - obliging - avoiding - dominating - compromising

avoiding

The ___________ styles are innapropriate when the issue is important to you - integrating and compromising - dominating and integrating - avoiding and compromising - avoiding and obliging - obliging and dominating

avoiding and obliging

Which of the following is not an example of a hygiene factor in Herzberg's motivator-hygiene model? - supervision - company policies - salary - working conditions - advancement

advancement

Which of the following tips should be used by employees having a personality conflict with another employee? - avoid communicating directly with the other person - Emphasize problem-solving and common objectives - try to get coworkers to side with them - Immediately seek help from the boss, even for slight conflict situations. - Go to the human resources department when the conflict first occurs.

Emphasize problem solving and common objectives

________ is the extent to which a job enables an individual to experience freedom, independence, and discretion. - task variety - task identity - task management - autonomy - experienced responsibility

autonomy

Harold Kelley hypothesized that people make casual attributions by observing - consensus, distinctiveness, and consistency - stereotypes - implicit cognitions - surface-level factors - deep-level factors

consensus, distinctiveness, and consistency

If your goal is to do well in school and graduate on time and with honors, you are likely to experience __________ emotions such as joy, gratitude, pride, satisfaction, contentment, and relief - stable - futuristic - mixed - positive - negative

positive

Marie works as a project manager for a major consumer products firm. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. Marie's beliefs represent a(n) - high level of emotional labor - employment contract - high normative commitment - high affective commitment - psychological contract

psychological contract

Devon enjoys the job that he's been at since graduating from college three years ago. He has a friend who just took a similar position at another firm and the company has an opening that would fit Devon's experience. The company is offering a 20 percent wage increase, as well a leadership role after a three-month training program. When considering this offer, Devon is thinking about ________ factors. - individual - group - organizational - interactional - situation

situation