MGT 300 CH 9-12

true

A preference for teamwork (i.e., collectivism), team level, and team diversity can help companies choose the right team members.

true

Affirmative action and diversity are not only different in their definitions but also in their purpose, how they are practiced, and the reactions they produce.

aptitude test

All job applicants for a position in an interior design company were given 10 swatches of fabrics of different colors and textures, 30 different paint chips, and 6 different floor treatments. They were then told to select the best fabric, paint, and floor treatment for an office. This selection test can be best categorized as a(n) _____.

Norming

Benson & Parker Advertising recently hired a fresh batch of copywriters and designers for their creative team. Initially, there was a lot of turbulence among the new team. In which stage of team development is this group at Benson & Parker Advertising most likely to resolve petty differences, develop friendships, and establish strong group cohesiveness?

Disparate Treatment

Darlene Jespersen used to work in a sports bar. She was an outstanding employee, but she did not wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Since male employees did not have to wear makeup, Darlene contended it. This is an example of _____.

false

Employee involvement teams not only provide advice and suggestions to management but also have the authority to make decisions and solve problems related to the major tasks required to produce a product or service.

true

Empowerment can lead to changes in organizational processes because meaning, competence, impact, and self-determination produce empowered employees who take active rather than passive roles in their work.

modular organization

Except for the core business activities that they can perform better, faster, and cheaper than others, _____ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.

true

Functional departmentalization organizes work and workers into separate units responsible for particular business functions or areas of expertise.

true

If managed properly, the shift from surface- to deep-level diversity can result in reduced prejudice and conflict as well as lead to stronger social integration.

Piecework

In Utilities Corp., workers are paid an amount of money for each unit made with a predetermined standard. Which of the following types of pay plan is used by Utilities Corp.?

true

In diversity pairing, people of different cultural backgrounds are paired together for mentoring.

increasing reciprocal interdependence

In essence, reengineering changes organizations by _____.

job related

In order to be considered _____, recruitment, selection, training, performance appraisals, and employee separations must be valid and be directly related to the important aspects of the job, as identified by a careful job analysis.

use diversity pairing

In order to take a step toward ensuring the change of stereotypical beliefs and attitudes, companies should _____.

true

In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions

true

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

norm

Lisa recently joined a famous multinational company. During her first few days, she went to work wearing casual clothing. However, she gradually came to know that this was not the expected dress code as everyone in the office dressed in formal attire. This was not specifically told to her, nor was it officially established as she later found out. The formal dress code is an example of a(n) _____.

unity of command

One of the key assumptions underlying the chain of command is _____, which means that workers should report to just one supervisor.

delegated the task

Peter, the marketing manager of a company that manufactures church furniture, has been given the job of increasing corporate profits by five percent during the upcoming year. Peter decided to give his assistant the full responsibility and authority for developing a mailing campaign to target churches in an entire state. In other words, Peter has _____.

false

Product departmentalization organizes work and workers into separate units responsible for particular kinds of customers.

Disparate Treatment

Sarah, the manager of Litelife Inc., does not hire people over the age of 40 in her company. She believes that older people will bring down the energy of her company. Her action is unfair and discriminating. In this scenario, Sarah's action is an example of _____.

true

Since interviews are especially good at assessing applicants' interpersonal skills, they work particularly well with cognitive ability tests, and the combination leads to even better selection decisions than using either alone.

virtual team

The Turnpike Authority of the state of Lakewood encountered several challenges while constructingtunnels. Hence, it created a national team of tunnel experts to develop road tunnel engineering principles, traffic flow patterns, and maintenance practices through the use of telecommunications and information technology. In this scenario, this group of tunnel experts can be best categorized as a _____.

structured

The _____ interview uses only standardized, job-related interview questions that are prepared ahead of time so that all candidates are asked the same questions.

vertical line of authority that clarifies who reports to whom throughout an organization.

The chain of command can be best defined as the:

true

The different methods or paradigms for managing diversity include the discrimination and fairness paradigm, the access and legitimacy paradigm, and the learning and effectiveness paradigm.

execute a task

The only type of responsibility given to traditional work groups is to:

discrimination and fairness paradigm

The primary benefit of the _____ is that it generally brings about fairer treatment of employees and increases demographic diversity.

compensation

The term _____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

hierarchal pay

Which of the following is NOT an example of a pay-variability decision used to motivate employee performance?

Advertising

Which of the following is an external recruiting method?

virtual organizations

Which of the following is the approach to managing interorganizational processes that can be best described as one which changes its composition depending on what an organization wants at the moment?

planned readings

Which of the following methods of training should be used for imparting information or knowledge to trainees?

outplacement services

Which of the following provides employment counseling services for employees faced with downsizing?

Diversity helps companies attract and retain talented employees.

Which of the following statements explains why diversity makes good business sense?

When downsizing, outplacement programs can help the company maintain a positive image in the community.

Which of the following statements regarding downsizing is true?

leniency

While assessing the yearly performance of the employees, a manager at LifeSmile Inc. has rated all of his employees as very good performers. Even the employees who performed badly and hardly met their targets were rated as very good performers. In this context, the manager at LifeSmile performed a(n) _____ error.

false

Wrongful discharge is a legal doctrine that requires a manager to have the approval of the human resource manager to terminate employees.

Reengineering

_____ can be best defined as fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed.

Structural accommodation

_____ can be best defined as the ability to change organizational structures, policies, and practices if doing so helps teams meet their stretch goals.

wrongful discharge

_____ is a legal doctrine that requires employers to have a job-related reason to terminate employees.​

social loafing

_____ is a term used by work teams to describe when workers withhold their efforts and fail to perform their share of the work.

social loafing

_____ is one of the disadvantages associated with the use of work teams.

access and legitimacy paradigm

​The _____ paradigm focuses on the acceptance and celebration of differences to ensure that the diversity within the company matches the diversity found among primary stakeholders, such as customers, suppliers, and local communities.

​Although progress is being made, sex discrimination continues to operate via the glass ceiling at higher levels in organizations.

​Which of the following statements is true regarding discrimination based on sex?

​It strives to create a demographically diverse work force that attracts a broader customer base.

​Which of the following statements is true regarding the access and legitimacy paradigm?