MGT 300 Exam 1

Which of the following best reflects Mary Parker Follett's views on management and leadership in an organization?

If workers have the relevant knowledge, then workers, not managers, should be in control of the work process itself.

_______ are the attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious manner

Implicit biases

Yoko is defining her company's performance evaluation process. Which process requirement would help her organization most effectively evaluate employees?

Ensure that performance standards are not vague.

What practice was advocated by Mary Parker Follett?

Workers should be allowed to exercise initiative in their everyday work lives.

Henri Fayol believed that in order to increase the efficiency of the management process, it is essential that

all organizational members are treated with justice and respect.

The practical rule of ethical decision making

ensures that managers will take into account the interests of all the stakeholders.

As a human resource manager, Janese commits 5% of the annual budget toward instituting new programs that reward employees for effectively handling diversity. Janese is playing the role of a(n)

entrepreneur.

A website offered free streaming and downloading of movies, games, and music. It was eventually shut down by the courts. Websites like these demonstrate that the pursuit of self-interest can lead to a(n) _______, a collective disaster when one or more people start to profit from being unethical because this encourages other people to act in the same way.

"tragedy of the commons"

_______ is the process by which experienced members of the organization provide guidance and advice to newer members.

Mentoring

Which person is most likely to act unethically?

Ronny, who is struggling financially and has a family to support

While approaching a group of colleagues, Patrice overheard what she believed were inappropriate comments about another team member's physical attributes. Patrice mentioned the comments to her manager and indicated she was uncomfortable with colleagues speaking in that way in the workplace. As her manager, how should you respond?

Thank Patrice for speaking up and forward the item to a neutral third party for handling.

A company asked its managers to focus their efforts on improving the quality of one of its products. The new product is more advanced than those of its competitors, and customers are willing to pay more for the higher quality. By _______, this company outperformed its competitors by producing a product more efficiently and effectively than they did.

building a competitive advantage

Rashid has chosen not to advocate for dual command at his company because it

causes confusion among employees.

Ramses is a highly effective manager. This implies that he

chooses appropriate goals and then achieves them

Barbara's Bangles outsells other jewelry designers in her town because it produces jewelry more efficiently and effectively than its competitors. This demonstrates the company's

competitive advantage.

Sanjay is a mechanical engineer who can examine and detect a problem, determine cause and effect, and provide a solution. This demonstrates _______ skill.

conceptual

Administrative management is the study of how to

create an organizational structure that leads to high efficiency and effectiveness.

The three steps in planning are deciding which goals to pursue, deciding what strategies to adopt to attain those goals, and

deciding how to best allocate resources to attain those goals.

Managers at a well-known company sold their stock in advance of other shareholders because they knew that their company's performance was about to fall. This demonstrates the _______ approach to social responsibility.

defensive

To avoid sexual harassment, organizations should

develop and clearly communicate a sexual harassment policy.

A company with a high level of efficiency and a low level of effectiveness is most likely to produce a

high-quality product that customers do not want.

The influence of one's family, peers, and upbringing in general can affect a person's _______ ethics.

individual

Norms are

informal codes of conduct among employees in a particular company.

Communication among managers in Angelo's business was slowing down the pace of planning and organizing, so Angelo recently merged some of the company's departments and cut back on the number of managerial levels. This demonstrates which of Fayol's principles of management?

line of authority

According to Mintzberg's typology, a manager who evaluates the performance of other managers in different tasks and takes corrective action to improve their performance is a

monitor.

"Do unto others as you would have them do unto you," is an example of the _______ principle.

moral rights

Tax reform legislation signed into law by President Trump in late 2017 included a new 21% excise tax on _______ for salaries over $1 million.

nonprofit employers

Smoking marijuana is illegal in many states; therefore, smoking marijuana is

possibly unethical or ethical, depending on the circumstances.

Utilizing the _______ approach to social responsibility, the local recycling company actively embraces behaving in socially responsible ways.

proactive

Manuel has been asked to identify one sales rep from his team for an upcoming layoff. Data shows that Jamie's latest sales numbers are lowest within the team; however, further analysis reveals that Jamie's numbers only recently fell due to a manufacturing delay that hit his product line the hardest. Manuel takes this into account and based on other factors determines Jamie should not be laid-off. Manuel is exhibiting _______ in approaching the decision in this way.

procedural justice

A company that has a high level of efficiency and effectiveness is most likely to produce a

quality product customers want and at a price they can afford.

The Americans with Disabilities Act (ADA) of 1990 requires that

reasonable accommodations must be made to enable disabled employees to do their job effectively.

Chris has a job as a sales representative for a pharmaceutical company. The company offers both quarterly and annual bonuses based on performance. The company also has a profit-sharing plan for its employees. This demonstrates Fayol's principle of

remuneration of personnel.

Due to declining global sales, Wrap-Around Glasses announced that it would lay off 10 percent of its existing workforce over the next few months. This is an example of

restructuring.

Teece uses the term _______ to describe a company's ability to identify and assess opportunities outside the company

sensing

All decisions and actions of managers are based on their

subjective perceptions.

The human relations movement advocates that

supervisors be behaviorally trained to manage employees.

Kylie is the only woman in her work group and Justin frequently consults her on how women might respond to new product ideas. Kylie appreciates having her inputs deemed important, but also feels Justin expects that her inputs alone will ensure the product fully satisfies the needs of female customers. Justin is influenced by _______ in his interactions with Kylie.

the salience effect

What technique involves organizing employees into quality control teams so they can find better ways to perform their jobs?

total quality management

The _______ is the idea that the pursuit of self-interest with no consideration for societal interests leads to disaster.

tragedy of the commons