MGT 301: Chapter 8- Performance Management and Appraisal
Results
A measure of the goals achieved through a work process
Graphic Rating Scale Form
A performance appraisal checklist from on which a manager simply rates performance on a continuum such as excellent, good, average, fair, and poor
Critical Incidents Method
A performance appraisal method in which a manager keeps a written record of the positive and negative performance of employees throughout the performance period
Ranking
A performance appraisal method that is used to evaluate employee performance from best to worst
Behaviorally anchored rating Scale (BARS) Form
A performance appraisal that provides a description of each assessment along a continuum
Bias
A personality based tendency, either toward or against something
Management by Objectives Method (MBO)
A process in which mangers and employees jointly set objectives for the employees, periodically evaluate performance, and reward employees according to the results
360-Degree Evaluation
An evaluation that analyzes individual's performance from all sides- from their supervisor's viewpoint, from their subordinates' viewpoint, from their customers (if applicable), from their peers, and from their own self evaluation
Sterotyping
Mentally classifying a person into an affinity group and then identifying the person as having the same assumed characteristics as the group
Narrative Method or Form
Method in which the manger is required to write a statement about the employee's performance
Behaviors
The actions taken by an individual
Performance Appriasal
The ongoing process of evaluating employee performance
Traits
The physical or psychological characteristics of a person
Performance Management
The process of identifying, measuring, managing, and developing the performance of the human resources in an organization
Electronic Performance Monitoring (EPM)
The process of observing ongoing employee actions using computers or other nonhuman methods
Motivation
The willingness to achieve organizational objectives
