MGT 301: Chapter 8- Performance Management and Appraisal

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Results

A measure of the goals achieved through a work process

Graphic Rating Scale Form

A performance appraisal checklist from on which a manager simply rates performance on a continuum such as excellent, good, average, fair, and poor

Critical Incidents Method

A performance appraisal method in which a manager keeps a written record of the positive and negative performance of employees throughout the performance period

Ranking

A performance appraisal method that is used to evaluate employee performance from best to worst

Behaviorally anchored rating Scale (BARS) Form

A performance appraisal that provides a description of each assessment along a continuum

Bias

A personality based tendency, either toward or against something

Management by Objectives Method (MBO)

A process in which mangers and employees jointly set objectives for the employees, periodically evaluate performance, and reward employees according to the results

360-Degree Evaluation

An evaluation that analyzes individual's performance from all sides- from their supervisor's viewpoint, from their subordinates' viewpoint, from their customers (if applicable), from their peers, and from their own self evaluation

Sterotyping

Mentally classifying a person into an affinity group and then identifying the person as having the same assumed characteristics as the group

Narrative Method or Form

Method in which the manger is required to write a statement about the employee's performance

Behaviors

The actions taken by an individual

Performance Appriasal

The ongoing process of evaluating employee performance

Traits

The physical or psychological characteristics of a person

Performance Management

The process of identifying, measuring, managing, and developing the performance of the human resources in an organization

Electronic Performance Monitoring (EPM)

The process of observing ongoing employee actions using computers or other nonhuman methods

Motivation

The willingness to achieve organizational objectives


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