MGT 3013 - Final Exam Prep

A _________sales pitchceremonyfeedbackprofit celebrationis defined as a planned activity at a special event that is conducted for the benefit of an audience through which managers of an organization provide dramatic examples of company values.

A ceremony

_________Direct investingA subsidiary allianceFranchisingA partnership is a type of business arrangement that can be the easiest and most cost-effective way for a company to enter the international arena.

A partnership

_________SimulationReinforcementCommunicationEmpowerment is defined as the process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate behavior.

Communication

A _________line teamcross-functional teamstaff teamcritical assessment team is composed of workers who belong to different departments in an organization but meet together in an attempt to resolve important organizational problems.

Cross-functional team

_________Collective bargainingOutsourcingCrowdsourcingBenchmarkingis a recent trend and creates opportunities for more meaningful participation by employees in strategy formulation and execution.

Crowdsourcing

In the context of emotions, _________the halo effectemotional dissonanceemotional contagionthe butterfly effect is the tendency of people to absorb and express the sentiments, moods, and attitudes of those around them.

Emotional contagion

_________Unity of commandSynergyEmployee engagementUnity of direction means that people are emotionally involved in their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to an organization and its mission.

Employee engagement

_________EmpowermentEngagementAffiliationValence is defined as an emotional and mental state in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization.

Engagement

A permanent team consists of employees from various functional departments who resolve mutual problems. True False

False

According to goal-setting theory, easy goals are more motivating than hard ones. True False

False

According to psychologist Carl Jung, people gather information by sensation and intuition simultaneously. True False

False

Companies in the U.S. prefer outsourcing to China because of its large English-speaking population, and because it is a source of technological and scientific brainpower. True False

False

Conflict does not occur within a healthy organization. True False

False

Distributive negotiation is collaborative and typically leads to positive long-term relationships. True False

False

Division of work means that similar activities in an organization should be grouped together under one manager. True False

False

Executives acquire information about opportunities and threats to their organization from a variety of reports, including budgets, financial ratios, profit and loss statements, and surveys of employee attitudes and satisfaction. True False

False

Executives use strategy maps to keep track of key performance metrics, such as percentage of customer service calls resolved within specified time periods. True False

False

Formal communication channels are the primary way information spreads and work gets accomplished in most organizations. True False

False

In the context of personality and behavior, extroverts gain energy by focusing on personal thoughts and feelings. True False

False

Leadership can replace management in an organization. True False

False

The innovation by acquisition strategy recognizes that the cutting edge of innovation often happens in well-established and traditional companies rather than in young, small, entrepreneurial companies. True False

False

The liaison role of a manager encompasses relationships with subordinates, including communication and influence, whereas the leader role of a manager pertains to the development of information sources both inside and outside an organization. True False

False

Total quality management refers to using social media technologies for interacting with and facilitating communication and collaboration among employees, customers, and other stakeholders. True False

False

While working on building a high-performance work culture, the managers or cultural leaders of an organization must avoid overcommunicating the organizational norms and values to employees. True False

False

A _________corporate vice presidentmiddle managerfirst-line managertop manager for a fast food restaurant would be responsible for the day-to-day activities such as placing orders for food and paper supplies and supervising employees, as well as setting up the weekly work schedules for those employees.

First-line manager

In the context of change implementation tactics, _________extortioncoercionnegotiationappeasement uses formal bargaining to win acceptance and approval of a desired change.

Negotiation

_________Organizational cultureInternal attributionConscientiousnessOrganizational citizenship is defined as the set of key values, beliefs, understandings, and norms shared by members of an organization.

Organizational culture

_________Avoidance learningVicarious learningPunishmentExtinction is a reinforcement tool that is the imposition of unpleasant outcomes on an employee.

Punishment

In the context of the components of emotional intelligence, _________emotional dissonancerelationship managementexternal attributionconscientiousness is the ability to connect to others, build positive associations, respond to the emotions of others, and influence others.

Relationship management

_________RedistributionSynergyCognitive structuringGroupthinkingoccurs when organizational parts interact to produce a joint effect that is greater than the sum of the parts acting alone.

Synergy

_________Operations managementTheory YTheory XOperations research assumes that the average human being learns, under proper conditions, not only to accept but to seek responsibility.

Theory Y

_________Charismatic leadersTransactional leadersNarcissistic leadersTransformational leaders are distinguished by their special ability to bring about innovation and change by recognizing followers' needs and concerns, providing meaning, challenging people to look at old problems in new ways, and acting as role models for the new values and behaviors.

Transformational leaders

A functional structure can be thought of as departmentalization by organizational resources. True False

True

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment. True False

True

Executives need to manage communications effectively so that the grapevine is not the only source of information in times of rapid change, uncertainty, or crisis. True False

True

In the context of Porter's five competitive forces, rivalry among competitors is influenced by potential new entrants, the bargaining power of buyers and suppliers, the threat of substitutes, as well as by cost and product differentiation. True False

True

In the context of followership, the alienated follower is a passive, yet independent, critical thinker. True False

True

In the context of team characteristics, teams need to be large enough to incorporate the diverse skills needed to complete a task and small enough to permit members to feel an intimate part of the team. True False

True

Job design is the application of motivational theories to the structure of work for improving productivity and satisfaction. True False

True

One result of globalization is that countries, businesses, and people become more interdependent. True False

True

Promoting cross-silo cooperation is a major part of coalitional management. True False

True

The attainment of company goals in both an effective and efficient manner through planning, organizing, leading, and controlling organizational resources is called management. True False

True

Jiaying is an HR manager at a research firm in China, and her company has opened a branch in the United States. Jiaying has been assigned to assist the HR department in the new branch as they become familiar with the company's policies. Jiaying wants to spend some time getting acquainted with the people in the new branch while she's working with them, but they mainly want information that pertains to the company. Which of the following types of social context is observed in the new branch? a.A low-context culture b.A collectivist culture c.A feminine culture d.A Machiavellian culture

a.A low-context culture

Judy works at the headquarters of an online shoe store. She is a member of the advertising team, which is a team within the marketing department. Which type of department is this? a.A staff department b.A delegation department c.A line department d.A primary department

a.A staff department

In the context of the types of corporate culture, which of the following scenarios illustrates the adaptability culture? a.Employees at Bilton Associates have the liberty to make decisions and act freely to meet new needs. b.The culture at Canton Inc. values competitiveness, personal initiative, and willingness to work long hours to achieve results. c.The managers at Jelly Legs Entertainment focus on creating a caring, family-like atmosphere in their organization. d.Hoover Mechanics has a culture that supports a methodical and orderly way of doing things.

a.Employees at Bilton Associates have the liberty to make decisions and act freely to meet new needs.

Which of the following theories focuses on individuals' perceptions of how fairly they are treated compared with others? a.Equity theory b.Expectancy theory c.Reinforcement theory d.Goal-setting theory

a.Equity theory

Vladimir is a manager at an automotive plant in the United States. His company has set up new plants in three other countries in which the labor force is much more cost effective than that of the United States. His company has also struck a deal with an automotive spare part supplier in Brazil to buy its products at a discounted rate. Which of the following is Vladimir's company demonstrating? a.Global outsourcing b.Exporting c.Centralization d.International reorganization

a.Global outsourcing

In the context of the BCG matrix, which is named for the Boston Consulting Group that developed it, which of the following dimensions are associated with the cash cow? a.High market share and low growth rate b.Low market share and high growth rate c.Low market share and low growth rate d.High market share and high growth rate

a.High market share and low growth rate

_____ are increasingly important for managers to demonstrate at all levels and in all types of organizations. a.Human skills b.Technical skills c.Conceptual skills d.Decisional skills

a.Human skills

An African company uses a part of the profits made from the sale of its products to develop and market a portable water purifier for impoverished regions. This device, when mass produced, can be sold at a very low cost. The company plans to partner with people from those regions who can take up sales for the new product and thus earn commissions. Which of the following is the company doing? a.It is serving the bottom of the pyramid. b.It is offshoring. c.It is globalizing. d.It is taking steps to become a polycentric company.

a.It is serving the bottom of the pyramid.

Which of the following motivation methods should an organization consider if it wants to go bossless? a.It should reward teams instead of individuals. b.It should hide information concerning motivational factors. c.It should rely on extrinsic rewards. d.It should use functional or command teams.

a.It should reward teams instead of individuals.

Which of the following is a characteristic of an organizational strategy map? a.It shows how an organization's specific goals and plans are linked. b.It relates an organization's mission statement with its tactical plans. c.It is a list of an organization's strategic plans. d.It outlines an organization's operational goals.

a.It shows how an organization's specific goals and plans are linked.

Mason works at a toy assembly plant and is responsible for the various departments that perform different functions. He helps people in different departments to coordinate with each other as they work on specific tasks. Julio works at a fabric manufacturing company and oversees the entire packaging department. He ensures that everyone in his department has the skills and training to work at the same level. Identify the type of management roles Mason and Julio fulfill. a.Mason is a general manager, while Julio is a functional manager. b.Mason is a functional manager, while Julio is a general manager. c.Mason is a top manager, while Julio is a first-line manager. d.Mason is a first-line manager, while Julio is a top manager.

a.Mason is a general manager, while Julio is a functional manager.

Starbucks expanded into the European market where their fans packed stores in Germany and the United Kingdom, but sales and profits in its French stores were disappointing. Some of the reasons for this were a sluggish economy, high rent, and high labor costs in France. Furthermore, instead of grabbing a coffee to go, the French prefer to linger over a coffee with friends. Which of the following was a reason for Starbucks's inability to thrive in France? a.Starbucks did not factor in the international dimension of the external environment. b.Starbucks did not have a strong supply chain that is essential for the delivery of its goods. c.Starbucks did not consider its competitors when opening stores throughout France. d.Starbucks did not look at the technological dimension that would affect French society.

a.Starbucks did not factor in the international dimension of the external environment.

_____ is the biggest factor in determining whether people feel motivated and engaged at work. a.The behavior of managers b.Company performance c.The number of working hours d.Attrition rate

a.The behavior of managers

In the context of the three stages of organization development (OD) for achieving behavioral and attitudinal change, which of the following occurs during the refreezing stage? a.The impact of new behaviors of individuals is evaluated and reinforced. b.Individuals experiment with new behavior to be used in the workplace. c.The change agent implements a specific plan for training managers and employees. d.Managers create the motivation for people to change their attitudes and behaviors.

a.The impact of new behaviors of individuals is evaluated and reinforced.

Which of the following components of cultural intelligence refers to a person's ability to shift his or her speech patterns, expressions, and body language to be in tune with people from a different culture? a.The physical component b.The cognitive component c.The emotional component d.The socioethnic component

a.The physical component

Barry, the safety officer at a company that owns copper mines, had assembled a team to review the company's policy for disaster management. The task required employees to stay together in a harsh environment. The members worked together and examined the various measures in place for damage control. After achieving their main purpose, they were asked to wrap up and were presented with plaques to signify the achievement of the set goal. In the context of the stages of team development, the team members are in the ______. a.adjourning stage b.performing stage c.norming stage d.storming stage

a.adjourning stage

Oliver is a supervisor at a construction company. His job is to oversee the construction workers' work in terms of quality and productivity. He often feels that despite all efforts, his instructions are not being taken seriously or that he is being ignored by the workers. Upon seeking feedback, Oliver is surprised to learn that he comes across as too passive and his team sees him as a non-assertive person who cannot exert control. In the context of understanding individual behavior, Oliver's lack of assertiveness is his _____. a.blind spot b.expectancy error c.central tendency error d.hindsight bias

a.blind spot

Abraham, a supervisor, likes to dictate what others can do and say. He is known to harshly reprimand and even ruin his subordinates' chances for promotions when they do not perform as per his will. Although they are all fairly unhappy, Abraham's subordinates have not complained about his behavior because they fear him. In the context of the types of power that are available to leaders, Abraham has _____ over his subordinates. a.coercive power b.referent power c.expert power d.reward power

a.coercive power

Henry is Brad's softball coach and is training him for the upcoming playoffs. One day during practice, Brad is unable to focus and plays poorly. Henry tells Brad, "Let's stop for the day. I think this weather is making you sick." In the context of understanding individual behavior, Henry has made a(n) _____ about Brad's poor play. a.external attribution b.interpersonal attribution c.internal attribution d.dispositional attribution

a.external attribution

In the context of change implementation tactics, the participation approach: a.helps managers understand the differences in perceptions of change among employees. b.involves advising resisters to accept the change or lose rewards or even their jobs. c.is used when the change involves new technical knowledge. d.uses formal bargaining to win acceptance and approval of a desired change.

a.helps managers understand the differences in perceptions of change among employees.

In the context of management thinking, the _____ maintains that jobs should be designed so that tasks are not perceived as demeaning but instead allow workers to use their full potential. a.human resources perspective b.management science approach c.behavioral sciences approach d.administrative principles method

a.human resources perspective

In the context of change implementation tactics, the coercion approach is used: a.in crisis situations when a rapid response is necessary. b.when users have the power to resist. c.when users need to feel involved. d.in situations where design requires information from others.

a.in crisis situations when a rapid response is necessary.

The use of mathematical tools such as the application of linear programming for optimizing operations and the statistical process control for quality management is a characteristic of the _____ approach of the classical perspective of management thinking. a.management science b.administrative principles c.scientific management d.bureaucratic organizations

a.management science

In the context of leadership, _____ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction. a.strengths b.traits c.ethics d.virtues

a.strengths

In the context of the various sectors included in the task environment of an organization, _____ provide the raw materials that the organization uses to produce its output. a.suppliers b.customers c.employee associations d.competitors

a.suppliers

In the context of the different types of corporate culture, the achievement culture is different from the other types in that it mainly: a.values competitiveness and willingness to work long to achieve results. b.places high value on meeting the needs of employees. c.supports a methodical, rational, and orderly way of conducting business. d.provides employees with the liberty to make decisions and act freely to meet needs.

a.values competitiveness and willingness to work long to achieve results.

The U.S. Internal Revenue Service groups taxpayers into four divisions: wage and investment, small businesses, large businesses, and non-profit and government agencies. What type of organizational structure does this represent? a.A product-based division b.A customer-based division c.A geographic-based division d.A cross-functional division

b.A customer-based division

Which of the following is a difference between a centralized communication network and a decentralized communication network? a.A centralized network can be effective for small teams, whereas a decentralized network is best for large teams. b.A decentralized network allows members to process information equally until all agree on a decision, whereas a centralized network limits the number of people involved in decision making. c.In a centralized network, there is free flow of information in all directions, whereas in a decentralized network, team members must communicate through one individual. d.The decision-making process is fast in a decentralized network, whereas the decision-making process is slow in a centralized network.

b.A decentralized network allows members to process information equally until all agree on a decision, whereas a centralized network limits the number of people involved in decision making.

Heidi likes to start team meetings with a joke or a funny story that breaks the ice and makes people talk and laugh. She is very receptive to her team members' ideas and encourages them to contribute to conversations. When conflicts arise within the group, Heidi helps the disagreeing members to reach an agreement. In the context of the different roles played by team members, which of the following roles does Heidi play? a.A diagnostic role b.A socioemotional role c.A dominating role d.A task specialist role

b.A socioemotional role

A small start-up in California that sells products online has contracted with a Web designer in the United Kingdom, a manufacturing company in China, a customer-service provider in India, and a legal team in New York to perform its various functions. Which of the following organizational structures is prominent in this scenario? a.A matrix structure b.A virtual network structure c.A team-based structure d.A functional structure

b.A virtual network structure

Which of the following statements is true of a bossless work environment? a.Bossless organizations have no need for employee training. b.Accountability is to the customer and the team rather than to a manager. c.Bossless organizations have reduced work flexibility. d.Employee engagement is nonessential for a bossless workplace.

b.Accountability is to the customer and the team rather than to a manager.

A nonprofit organization has piloted a new approach to designing and building long-term care facilities that take into account the needs of elderly residents. Based on the success of their pilot attempt, the organization has now decided to standardize its construction plans. From now on, all their facilities are going to be similarly built. Which management action does this represent? a.Changing the organizational mission b.Adopting a new standing plan c.Creating a new organizational vision d.Replacing operational goals with tactical goals

b.Adopting a new standing plan

Raoul owns a dry goods store in Germany, which is part of the European Union (EU), where the currency used is the euro. Until the global recession began, his business had steadily grown mainly due to the easy exporting of his products. Everything that he exports is now heavily taxed, which has caused him to lay off a number of employees and severely restrict his business to his own country. Which of the following has negatively affected Raoul's business? a.Foreign partnership b.Political risks c.Cultural risks d.Geocentrism

b.Political risks

Digitoll is a digital content company with offices in four cities across the world. Recently, Digitoll began using Sammer, an enterprise service, that allows employees to connect with each other. The use of this service has enabled a sense of community within Digitoll by facilitating communication, collaboration, and knowledge sharing. Identify the management approach used by Digitoll. a.Cultivation analysis b.Social business c.Systems thinking d.Relational dialectics

b.Social business

Devon, the owner of a realty company, is conscious of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in their external environment. Devon decides that he will meet with all his employees regularly to discuss their concerns and ideas to show that he values their needs. Which of the following types of corporate cultures is Devon employing? a.The achievement culture b.The involvement culture c.The adaptability culture d.The consistency culture

b.The involvement culture

Which of the following is at the top of an organization's goal hierarchy? a.Targets for success b.The mission statement c.The vision for the future d.Strategic goals

b.The mission statement

Which of the following is an example of a line department in an organization? a.The marketing team b.The production team c.The research and development team d.The human resources team

b.The production team

How does the management by means (MBM) approach differ from the management by objectives (MBO) approach? a.Unlike MBO, the MBM method requires the appraisal of both individuals and departments in a company. b.Unlike MBM, the MBO method makes success or failure to achieve goals part of the appraisal system. c.Unlike MBM, the MBO method focuses on the means to achieve the goal rather than on the goal itself. d.Unlike MBO, the MBM method results in employees behaving unethically to achieve targets.

b.Unlike MBM, the MBO method makes success or failure to achieve goals part of the appraisal system.

Which of the following is a difference between Maslow's hierarchy of needs theory and the ERG model? a.Unlike Maslow's theory, the ERG model identifies five categories of needs. b.Unlike Maslow's theory, the ERG model suggests that individuals may move down as well as up the needs hierarchy, depending on their ability to satisfy needs. c.Unlike the ERG model, Maslow's theory is less rigid in terms of the movement of individuals. d.Unlike the ERG model, Maslow's theory proposes that movement up the hierarchy is more complex, reflecting a frustration-regression principle.

b.Unlike Maslow's theory, the ERG model suggests that individuals may move down as well as up the needs hierarchy, depending on their ability to satisfy needs.

Online dating Web sites such as eHarmony and Match.com sift through huge amounts of information to compare millions of people across hundreds of different variables and make matches for users in a matter of minutes, sending new matches out on a daily basis. This is an example of: a.product orientation. b.big data analytics. c.consumer awareness. d.sales promotion.

b.big data analytics.

Maya, the store manager for a fast food restaurant, is committed to ensuring that her staff members work in a nurturing environment that promotes growth, acknowledgement, and reward. She respects her employees' ideas and wants them to be content. As a result, she has built relationships based on mutual trust with her subordinates. In the given scenario, Maya is an effective leader with high: a.initiating structure. b.consideration. c.coercive power. d.job-centered behavior.

b.consideration.

Ron was placed in charge of two teams: Team A and Team B. Team A's members reported that they were very satisfied with their team, but they were unproductive. Team B focused only on task accomplishment and was effective for a short amount of time, but its members were not very satisfied. As an effective team leader, Ron should: a.ask Team A and Team B to figure out solutions to their respective problems. b.form a team that consists of members from both Team A and Team B. c.insist that the members of Team B host more non-task interactions. d.ask the members of Team A to work the same way that Team B works.

b.form a team that consists of members from both Team A and Team B.

Dakota runs Soul Earth, a holistic care center committed to alternative healing therapies such as acupuncture and meditation. As the organization transforms its vision to incorporate all types of wellness, Dakota must figure out how to get her staff on the same page. As a transformational leader, Dakota will: a.rely solely on tangible rules and incentives to control all transactions with her subordinates. b.inspire her subordinates to believe in their own potential to create a better future for the organization. c.motivate her employees to put aside their own needs and concerns for the sake of the organization. d.command her subordinates to fulfil the task requirements for her own personal gain.

b.inspire her subordinates to believe in their own potential to create a better future for the organization.

John is the chief operating officer (CEO) at an advertising company. He conducts bi-weekly meetings with his middle managers through which he motivates them and guides them to achieve their targets. Additionally, John also meets new employees once every few months for general discussions and to brief them about the company's policies and goals. In this case, John exhibits characteristics of the _____ function of management to ensure organizational success. a.planning b.leading c.organizing d.controlling

b.leading

Scientists have discovered that the influenza virus often modifies its genetic material and protein structure. In order to tackle the seasonal changes in the influenza virus, vaccine manufacturers have decided to produce a new influenza vaccine every six months. This is an example of a(n): a.single-use goal. b.operational goal. c.strategic goal. d.project goal.

b.operational goal.

In the context of SWOT analysis, in which SWOT stands for strengths, weaknesses, opportunities, and threats, an organization's growing global product demand and plant modernization are its: a.weaknesses. b.opportunities. c.threats. d.strengths.

b.opportunities.

In the context of job satisfaction, managers can promote trust in the workplace by: a.ensuring that employees are unaware of business failures. b.providing the necessary training that enables employees to succeed. c.promoting a top-down communication and ideation approach. d.allowing employees to take leave without managerial permission.

b.providing the necessary training that enables employees to succeed.

A well-established cosmetics company decides to launch a chain of beauty salons across the country. In order to attract a large clientele, these salons will offer premium beauty services and membership benefits. In the context of strategy formulation, this launch is an example of: a.product standardization. b.related diversification. c.vertical integration. d.horizontal consolidation.

b.related diversification.

The Gantt chart, a bar graph that measures planned and completed work along each stage of production by time elapsed, is a tool developed and used in the _____ approach of the classical perspective of management thinking. a.behavioral sciences b.scientific management c.administrative principles d.bureaucratic organizations

b.scientific management

Hilary was put on a new team by her manager. Ever since she shifted teams, Hilary has felt energized and motivated toward higher performance because her friends work on the same team. She and her friends work together to come up with creative ideas and solutions to problems. In the given scenario, Hilary's manager recognized that _____ was most likely to produce a positive work life change for Hilary. a.cross-functionality b.social facilitation c.self-management d.peer pressure

b.social facilitation

One of the elements of workplace communication for managers to master is using: a.Theory X management style for communication with employees. b.social media to improve internal and external communication. c.positional negotiation for resolving relationship conflicts. d.distributive negotiation for resolving interpersonal conflicts.

b.social media to improve internal and external communication.

Kathy is a manager at a bicycle manufacturing firm. She oversees the functioning of six different departments. The top management of the firm decides to combine two of the six departments and modify the roles of the employees in the new department. However, Kathy is uncomfortable with the modifications and believes that these changes can have a huge impact on the functioning of the other departments. In this case, Kathy's beliefs are consistent with the concept of _____. a.the contingency view b.systems thinking c.the universalist view d.situational management

b.systems thinking

Reed is a division head at a multinational corporation (MNC) that specializes in ergonomical chairs and fitness training equipment. Recently, the top management at the MNC has decided to contribute to better employee health and the fitness of at least 10 million people around the world. To realize this goal, Reed breaks down the top management's goals into smaller units and defines specific goals for his division. In this case, Reed is defining a _____. a.leadership goal b.tactical goal c.standing goal d.strategic goal

b.tactical goal

The team in charge of innovation in a gaming software company holds a brainstorming session. The team uses Edward de Bono's Six Thinking Hats technique to promote broader thinking. Zachary, a team member, dons a figurative red hat and acts accordingly during the session. Which of the following is a correct description of Zachary's behavior? a.He provides new possibilities, alternatives, and unique solutions for better problem solving. b.He is pessimistic and points out the flaws and false assumptions in the ideas given by others. c.He gives emotional responses based on feelings, intuitions, instincts, and hunches. d.He is neutral and concerned with just the objective facts, figures, and information pertaining to the problem at hand.

c.He gives emotional responses based on feelings, intuitions, instincts, and hunches.

Rosa was promoted to a management position from her specialist role. During her previous role, she gained firsthand experience of the pros and cons of division of labor. Which action could Rosa take as a manager to overcome the biggest disadvantage of specialization for those reporting to her? a.Remove physical barriers between her subordinates b.Promote well-performing specialists to managerial positions c.Implement teams to provide greater challenges for employees d.Recognize and reward the contributions of her subordinates

c.Implement teams to provide greater challenges for employees

In the context of the three stages of organization development (OD) for achieving behavioral and attitudinal change, which of the following statements is true of the unfreezing stage? a.It is the intervention stage, during which a change agent implements a specific plan for training managers and employees. b.It occurs when individuals experiment with new behavior and learn new skills for use in the workplace. c.It is often associated with diagnosis, which uses an outside expert called a change agent. d.It occurs when individuals acquire new attitudes or values and are rewarded by the organization.

c.It is often associated with diagnosis, which uses an outside expert called a change agent.

Which of the following illustrates a limitation of planning? a.Alan allocates four additional resources to work as substitutes on a new project. b.Pam overestimates the amount of resources for a project, resulting in overspending. c.Jake follows through on his work plan but is hindered but an unforeseen event. d.Jean becomes demotivated when she cannot meet her work goals. Fe

c.Jake follows through on his work plan but is hindered but an unforeseen event.

_____ refers to the forces either within or external to a person that arouse enthusiasm and persistence to pursue a certain course of action. a.Enrichment b.Engagement c.Motivation d.Cognition

c.Motivation

The CEO of a company has decided to increase collaboration among employees to increase efficiency and quality. Besides removing physical barriers between employees, which of the following will help the CEO in promoting employee coordination? a.Laying emphasis on the goals of the separate departments b.Introducing rules regarding the time and place for interaction at the workplace c.Providing training to develop interaction and conflict resolution skills d.Eliminating front-line and middle management positions to promote horizontal coordination

c.Providing training to develop interaction and conflict resolution skills

Abebi is a manager at a catering company that is responsible for organizing an upcoming wedding. She needs to allocate a portion of her staff to cover this event. As Abebi begins to analyze her staff members' availability for the event, she observes that nearly half the staff team is occupied with another event of an equal magnitude. She then carefully reassigns her staff members to successfully carry out both the events. Identify the role that best captures Abebi's management responsibilities. a.Disturbance handler b.Disseminator c.Resource allocator d.Negotiator

c.Resource allocator

According to the job characteristics model, which of the following is a core job dimension? a.Positive reinforcement b.Behavior modification c.Skill variety d.Vicarious learning

c.Skill variety

What can simultaneously be considered the best feature and, from some employees' viewpoint, the worst characteristic of stretch goals? a.Stretch goals are frequently changed by the top management. b.Stretch goals are not always set with matching rewards for achievement. c.Stretch goals are beyond the current levels of organizational capability. d.Stretch goals are more likely to be met with gradual, incremental improvements.

c.Stretch goals are beyond the current levels of organizational capability.

The hotel chain Ritz-Carlton employs the phrase "Ladies and gentlemen taking care of ladies and gentlemen" to demonstrate its cultural commitment to take care of both employees and customers. Which tool is Ritz-Carlton using to express its corporate culture? a.The company is conveying the value of its employees with a story. b.The company is illustrating its heroes with strong company values. c.The company is expressing its key corporate value with a slogan. d.The company is using a ceremonial demonstration of its values.

c.The company is expressing its key corporate value with a slogan.

In the context of emotional intelligence, which of the following statements is true of individuals high in authoritarianism? a.They refrain from criticizing others. b.They disregard conventional rules and values. c.They obey recognized authority above them. d.They support the use of subjective feelings.

c.They obey recognized authority above them.

In the context of strategic thinking, which of the following is a difference between for-profit organizations and nonprofit organizations? a.Unlike for-profit organizations, nonprofit organizations focus on developing their core competencies. b.Unlike nonprofit organizations, for-profit organizations depend on events in the external environment. c.Unlike nonprofit organizations, for-profit organizations focus on gaining competitive advantage in the marketplace. d.Unlike for-profit organizations, nonprofit organizations target gaining specific customers.

c.Unlike nonprofit organizations, for-profit organizations focus on gaining competitive advantage in the marketplace.

Joos-Up is an old food products company that produces fruit juices, jellies, jams, and other such products. It has recently decided to move into the electrical and power fixtures manufacturing sector. In the context of strategy formulation, which of the following does Joos-Up's move illustrate? a.Mixed model production b.Harmonization c.Unrelated diversification d.Utilization management

c.Unrelated diversification

According to Max Weber, rationality in firms means employee selection and advancement based not on whom you know, but rather on competence and technical qualifications, which are assessed by examination or according to specific training and experience. This forms the basis of the _____ approach of the classical perspective of management thinking. a.scientific management b.administrative principles c.bureaucratic organizations d.behavioral sciences

c.bureaucratic organizations

Bart works at an accounting firm. He is not respected by his team members because he spends a lot of time on the Internet playing games. He does not participate in team activities or contribute to the team's work. His team members feel he is being unnecessarily rewarded for the hard work of others. In the context of the dilemmas of teamwork, Bart is a _____. a.task specialist b.harmonizer c.free rider d.gatekeeper

c.free rider

In the context of the styles of handling conflict, the _________dominating stylecompromising styleaccommodating stylecollaborating style reflects a high degree of both assertiveness and cooperativeness and enables both parties to win, although it may require substantial bargaining and negotiation.

collaborating style (our way)

_________Strategic planningCrisis planningOperational planningTactical planning is used to tackle issues when an organization faces a situation in which its continued existence may be in question.

crisis planning

What type of standing plan specifies what an organization should do when one of its employees files a grievance? a.A rule b.A project c.A policy d.A procedure

d.A procedure

In which of the following ways do managers employ an empowering leadership style? a.By keeping tabs on every detail of an employee's project b.By keeping the status quo in their current environment c.By monitoring employee work and behavior on a continuous basis d.By recognizing and providing learning opportunities as needed

d.By recognizing and providing learning opportunities as needed

Which of the following describes a differentiation strategy? a.Moving from decentralization to centralization b.Aiming for internal efficiency c.Placing employees closer to customers d.Developing products unique to the market

d.Developing products unique to the market

Leroy is admired by his supervisors for his expertise and excellence in his work. He is, therefore, given the opportunity to deliver a formal speech at an upcoming event at office. Despite having his speech prepared and rehearsed, Leroy feels very anxious. He is certain that he will forget lines or make mistakes while delivering the speech. In the context of understanding individual behavior, which of the following dimensions of confidence does Leroy need? a.Virtue b.Self-schema c.Power d.Self-efficacy

d.Self-efficacy

Kia has set a new operational goal for her work group to eliminate overtime. What operational plan should Kia implement to achieve this goal? a.She should document policies and procedures about overtime use. b.She should ask for quality input about budget variances. c.She should create a new process for authorizing vacation requests. d.She should discover daily and weekly scheduling roadblocks.

d.She should discover daily and weekly scheduling roadblocks.

Which type of organizational culture supports and rewards a methodical, rational, and orderly way of doing things? a.The involvement culture b.The adaptability culture c.The achievement culture d.The consistency culture

d.The consistency culture

Which of the following statements is true of managers of creative organizations? a.They use a top-down approach and encourage the flow of ideas from top executives to lower levels. b.They embrace success and discourage risk, experimentation, and failure. c.They involve employees in a specific type of projects so that people get used to the rhythm of routine jobs. d.They drive out the fear of making mistakes that can inhibit creative thinking.

d.They drive out the fear of making mistakes that can inhibit creative thinking.

The _____ states that management principles are not universal and that managers learn them by experiencing a large number of case problem situations. a.systems thinking perspective b.Fifth Discipline c.universalist view d.contingency view

d.contingency view

Zeus Phones has launched a new cell phone model to keep up with the global "selfie" trend, which involves taking pictures of oneself. The phone has a 13 megapixel front camera with a wide angle lens to include the maximum number of faces. It also includes a timer and a beautification feature to enhance facial features. The selfie phone has now become the latest rage in the cell phone market and has won awards for its unique design. This scenario is illustrative of Zeus Phones's _____. a.globalization b.cost leadership c.synergy d.core competency

d.core competency

In the context of the types of teams that organizations use, a _____ is composed of a manager and his or her subordinates in the formal chain of command. a.self-managed team b.project team c.cross-functional team d.functional team

d.functional team

Managers in businesses direct their activities toward earning money for their company and its owners, whereas managers in nonprofits direct their efforts toward: a.retaining existing employees. b.supplementing other businesses with resources. c.bridging the gap between large organizations and consumers. d.generating some kind of social impact.

d.generating some kind of social impact.

Sonia and Brigitte are coworkers. Sonia is almost always 20 minutes late to work. Brigitte says that Sonia is always late due to her careless and laidback attitude. In the context of understanding individual behavior, Brigitte has made a(n) _____ about the reason for Sonia's unpunctuality. a.external attribution b.situational attribution c.interpersonal attribution d.internal attribution

d.internal attribution

Jordan is a manager at a technology firm. When the top management makes decisions, Jordan explains it to his subordinates and gives them time to come up with questions. He clarifies their queries and helps them understand their tasks better. In the context of the different leader styles, Jordan uses the _____. a.participating style b.telling style c.delegating style d.selling style

d.selling style

David helps the orchestra improve on a daily basis. When required, he spends personal time with the members to help them achieve their full potential. At the end of one of the performances, the orchestra receives a standing ovation, and David is asked to speak to the audience. As a Level 5 leader, David will: a.boast about the orchestra's high earnings and talk about his big ambitions for the orchestra. b.speak about how his orchestra is much better than the competitors'. c.take full responsibility for the successful performance of the orchestra. d.thank the members of the orchestra and give them credit for their hard work.

d.thank the members of the orchestra and give them credit for their hard work.

The term _____ refers to a combination of confidence, commitment, and motivation that a follower possesses. a.consideration b.ability c.humility d.willingness

d.willingness

_________Downward communicationLateral communicationUpward communicationHorizontal communication is the most familiar and obvious flow of formal communication that consists of the messages and information sent from top management to subordinates.

downward communication

In a _________masculine culturehigh-context culturehigh power distance culturecollectivist culture, people use communication primarily to build personal social relationships, and meaning is derived from context, setting, status, and nonverbal behavior, more than from explicit words.

high-context culture

In the context of change implementation tactics, a(n) _________result gapneed for changeperformance differenceprocess capability index is a disparity between existing and desired performance levels.

need for change

In the context of managing communication, which of the following statements is a difference between routine and nonroutine messages? a.Nonroutine messages are ambiguous, whereas routine messages are straightforward. b.Unlike nonroutine messages, routine messages need channels that are high in richness for efficient communication. c.Nonroutine messages are simple, whereas routine messages have great potential to be misunderstood. d.Unlike routine messages, nonroutine messages convey data or statistics that managers already agree on and understand.

a.Nonroutine messages are ambiguous, whereas routine messages are straightforward.

In the context of Maslow's theory, which of the following individuals has satisfied her safety needs at her workplace? a.Sara, who has been hired for a permanent position in a startup firm after being unemployed for over six months b.Sally, a lawyer at Matroper Corp., who has been given the opportunity to become a partner at the firm c.Renee, an assistant manager at Osmosis Spa, who has been promoted to the managerial position due to her dedication to work d.Dora, who has received a warm welcome from her team members after returning from a three-month sabbatical

a.Sara, who has been hired for a permanent position in a startup firm after being unemployed for over six months

Amy runs a boutique that caters to high-end customers who prefer to have unique clothing designs. She also works as a personal wardrobe stylist for several of her clients. Amy has now opened a manufacturing firm that focuses on designing and producing fabric that is used to make the unique designs. To which type of production technology does the manufacturing firm belong? a.Small-batch production b.Mass production c.Large-batch production d.Continuous process production

a.Small-batch production

Which concept of good organization does the dual authority structure of a matrix violate? a.The unity-of-command concept b.The unity-of-direction concept c.Discipline and ethics d.Authority and responsibility

a.The unity-of-command concept

Brendan works as a shift manager at an automobile company. His job is to ensure that employees complete assembling daily orders. He monitors the employees' time sheets very closely and pulls them up for any tardiness. He enforces strict rules and reports every incident to his higher-ups. Which of the following forms of management thinking is Brendan applying? a.Theory X b.Systems thinking c.Situational approach d.Contingency view

a.Theory X

Which of the following statements is true of empowered employees? a.They are rewarded based on company performance. b.They do not rely on motivational compensation programs. c.They require continuous supervision of managers. d.They do not need financial and operational information about the company.

a.They are rewarded based on company performance.

In the context of managing communication, which of the following statements is true of good listeners? a.They capitalize on the fact that thought is faster than speech. b.They judge delivery rather than the content of a speech. c.They seek facts rather than understanding the central theme of a speech. d.They concentrate on formulating what they are going to say next.

a.They capitalize on the fact that thought is faster than speech.

Identify a primary concern that Americans have about globalization. a.They dislike the offshoring of domestic jobs to other countries. b.They fear that local small-scale businesses will be adversely affected. c.They are opposed to U.S. companies gaining entry into foreign markets. d.They do not want to pay higher prices for foreign-made goods.

a.They dislike the offshoring of domestic jobs to other countries.

Which of the following is true of virtual teams? a.Virtual teams can be local, national, global, and include members from one firm or many. b.Communication in virtual teams provides a rich nonverbal context that is missing in teams where members are physically present. c.Resolution of conflicts is easier in virtual teams than when members are physically present. d.Virtual teams are composed solely of top organizational members as they deal with confidential organizational information.

a.Virtual teams can be local, national, global, and include members from one firm or many.

Jane is the chief operating officer (COO) at a smartphone manufacturing company. She is responsible for setting the long-term goals for her organization and designing plans to achieve those goals. To gain a broad view of the organizational processes involved and improve her company's value in the industry, Jane mainly needs to employ her: a.conceptual skills. b.intellectual skills. c.human skills. d.technical skills.

a.conceptual skills.

Flare, an electronics company, created a low-cost, handheld washer that could run on solar-powered battery. The product was also portable and could clean clothes with minimal water usage. This product was initially not seen as a threat by washing machine manufacturers, but it slowly attracted their customers and gained a dominant share in the market. As a result, the traditional washing machine manufacturing companies underwent huge losses and most of them went out of business. In this scenario, the handheld washer is an example of _____. a.disruptive innovation b.evolutionary innovation c.sustaining innovation d.incremental innovation

a.disruptive innovation

Ajay is an Indian who owns a multinational company (MNC) that is headquartered in Bangalore. He ensures that his company consists of employees from different backgrounds and from different regions within his home country. Ajay strongly believes in giving first preference to Indians in terms of hiring new recruits, working with vendors, and building customer relationships. In this case, Ajay's company is a(n) _____. a.ethnocentric company b.geocentric company c.polycentric company d.oligocentric company

a.ethnocentric company

Jenkin's, a large retail store, has lately been experiencing issues with sales and has lost a lot of customers. Bobby is hired to manage the store. He is found to be a tough leader who focuses on and plans to improve efficiency by setting high standards for his subordinates. He is not very popular amongst his subordinates as he ignores their needs. However, his method of leading gets work done and sales soon start to improve. In the context of the relationship between leadership style and situational favorability, Bobby is a(n) _____. a.task-oriented leader b.authentic leader c.relationship-oriented leader d.interactive leader

a.task-oriented leader

Soleks is a footwear company. Its target customers are people who prefer to shop in small stores with a limited selection of high-quality footwear. To cater to its customers, the company opens shops in upscale locations and stocks them accordingly. In this scenario, which of the following is Soleks trying to do? a.Achieve synergy across organizational departments b.Achieve a competitive advantage c.Capture a slice of the off-price market d.Expand by vertical integration

b.Achieve a competitive advantage

Plymouth Machinery and Tools, a hardware company, has installed a new product management software in their factory locations. The intent is to streamline the supply and distribution processes for increased efficiency and lower costs. It is meant to be used by inventory managers who work the shop floor and assembly line. However, the managers need more information to understand the change. Which of the following change implementation tactics is best suited to be used in this scenario? a.Coercion and extortion b.Communication and education c.Negotiation d.Appeasement

b.Communication and education

Which of the following management functions deals with monitoring employees' activities? a.Planning b.Controlling c.Leading d.Organizing

b.Controlling

In the context of personal communication channels, which of the following statements is true of gossip that travels through the grapevine in an organization? a.Gossip communicates information through a person-to-person communication network that is officially sanctioned by the organization. b.Gossip has a negative connotation, but it may actually be good for the company. c.Information communicated through gossip moves slowly in the organization than through official channels. d.Gossip marginalizes employees and disables their voice within the organization.

b.Gossip has a negative connotation, but it may actually be good for the company.

In the context of Clayton Alderfer's ERG theory, which of the following needs focus on the development of human potential and the desire for increased competence? a.Physiological needs b.Growth needs c.Safety needs d.Belongingness needs

b.Growth needs

Which of the following is one of the intended outcomes of the North American Free Trade Agreement (NAFTA)? a.Increased job outsourcing to low-wage countries b.Increased exports among member countries c.Decreased goods movement among member countries d.Decreased competition with European firms

b.Increased exports among member countries

Which of the following is true of the Leadership Grid? a.It determines the situational variables that substitute for or neutralize a leader's characteristics. b.It measures a leader's concern for people and concern for production. c.It determines whether a leader exerts hard power or soft power. d.It measures a leader's initiating structure.

b.It measures a leader's concern for people and concern for production.

Who among the following is a manager with good time-management skills? a.Jim, who completes tasks mostly through his own efforts to ensure consistency b.Jonathan, who segregates tasks and classifies them based on priority needs c.Lydia, who schedules phone calls during the most productive work hours d.Lee, who performs at least five activities at a time to increase productivity

b.Jonathan, who segregates tasks and classifies them based on priority needs

In the context of wanting to expand their global mind-set, which of the following is true of learning by doing? a.Managers must possess a genuine curiosity about other people and their cultures. b.Managers must cultivate relationships with people across various boundaries. c.Managers must study world affairs and follow trends in international business. d.Managers must be able to appreciate different viewpoints.

b.Managers must cultivate relationships with people across various boundaries.

In the context of communication channels, which of the following statements is true of electronic communication? a.Electronic communication is the best channel to convey difficult news, give advice, or express affection. b.Managers use e-mail or text messaging to avoid the emotional discomfort of a real-time conversation. c.E-mail communication is the richest channel of communication because it permits direct experience and personal focus. d.The use of e-mails to discuss disputes can lead to resolution rather than escalation of conflict.

b.Managers use e-mail or text messaging to avoid the emotional discomfort of a real-time conversation.

In the context of organizational change, which of the following statements is true of the horizontal linkage model? a.It is not applicable in high-pressure business environments that require rapidly developing and commercializing products and services. b.People from all departments meet frequently in teams and task forces to share ideas and solve problems. c.Teams create and develop standardized products without inputs from customers and then market these products to them. d.It requires teams at the same level of a value chain to work one after the other, forming a linear chain.

b.People from all departments meet frequently in teams and task forces to share ideas and solve problems.

Which of the following statements is true of effective communication? a.The sole purpose of effective communication is the transference of information. b.The nature of effective communication is cyclical. c.A manager decodes an idea by selecting symbols with which to compose a message. d.An employee encodes symbols to interpret the meaning of a message.

b.The nature of effective communication is cyclical.

In the context of the BCG matrix that is named for the Boston Consulting Group, which developed it, which of the following statements is true of the question mark? a.The question mark has more value than the cash cow. b.The question mark has a small market share in a new, rapidly growing industry. c.The question mark is an advancement of the star and takes up new opportunities. d.The question mark is visible and attractive and generates a positive cash flow.

b.The question mark has a small market share in a new, rapidly growing industry.

Law firms can be found in several places within a city. What is a distinct feature of this type of service provider? a.They have no direct competitors. b.Their output is intangible. c.Their services vary by region. d.They follow a centralized structure.

b.Their output is intangible.

In the context of the two-factor theory, which of the following is true of hygiene factors? a.They focus only on high-level needs. b.They work only in the area of dissatisfaction. c.They make employees highly motivated to excel at their work. d.They include recognition, responsibility, and opportunity for growth.

b.They work only in the area of dissatisfaction.

Until recently, The Wisdom Den, a national chain of libraries, hired employees to manually manage annual subscriptions and keep a track of the books issued to customers. However, it has now replaced the old method and upgraded to a database software which is fairly simple to use. Although the implementation of the computerized system is certain to make the librarians' job easier, the change has resulted in a lot of resistance from them. Which of the following options is most likely to be the reason behind the resistance and conflict? a.Dissimilar assessments b.Uncertainty c.Different goals d.Self-interest

b.Uncertainty

Ruby is a team manager at an accounting firm. If her team performs well, she assumes it is because of her superior managerial skills. However, if the team's performance is below expectations, she usually blames the complexity of the project and the team's incompetence. In the context of perception and attributions, Ruby's behavior is an example of the _____. a.fundamental attribution error b.self-serving bias c.halo effect d.central tendency error

b.self-serving bias

InterValley Inc. is undergoing major changes at its managerial level. It is also about to appoint a new CEO. Although this information is strictly confidential and has not yet been told to the employees, almost every employee in the company knows about it and is anticipating major changes in the firm in the near future. In this context, the employees at InterValley Inc. gained knowledge of the changes taking place in the company even before receiving any official message through _____. a.the company newsletter b.the grapevine c.social media d.upward communication

b.the grapevine

After demonstrating good mastery of her technical skills, Suri was promoted to the role of a manager. She now manages a team of engineers that consists of her colleagues she had initially worked with. Suri has been in her current position for a while and would like to make further advancement. How can she show her boss that while being technically skilled, she also uses human skills effectively? a.By looking over her team members' activities to ensure her control over them b.By allowing her team members to bring their children to work once a week and during holidays c.By felicitating the team members for their contributions to a project d.By appointing a team member as a single point of contact for the team and top management

c.By felicitating the team members for their contributions to a project

In the context of organizational change, which of the following statements is true of disruptive innovations? a.Companies affected by disruptive technologies report great profits. b.They can be initiated solely by large entrepreneurial firms. c.Companies that initiate disruptive innovations typically win big. d.They do not affect existing products and markets.

c.Companies that initiate disruptive innovations typically win big.

Constantine's Jewelry has hired a comparative shopper to visit other local jewelry stores to gain product pricing information. Which area of boundary spanning does Constantine's Jewelry use? a.Consumer trend analysis b.Marketing tactics c.Competitive intelligence d.Sales mix analysis

c.Competitive intelligence

A solar energy manufacturing company is expecting new innovations to change its equipment and processes over the next few years. To achieve this goal, the company provides rigorous training to all its employees that is specific to the new technology. Which of the following actions illustrates that the company's managers know how to keep employees on track toward accomplishing their final goal? a.Regularly comparing competitors' equipment and processes with theirs b.Putting up poster reminders about the final goal c.Meeting biannually for evaluating employee progress d.Discussing how the existing equipment and processes work

c.Meeting biannually for evaluating employee progress

Marcia is the top leader of the matrix structure for an international company manufacturing environmental compliance equipment. Which action could she take to resolve conflicts between people in charge of product line goals and country goals? a.Transferring employees who have conflicts to other departments b.Appointing a liaison in the human resources department to handle conflicts c.Meeting with matrix bosses and two-boss employees to work out differences d.Letting conflicts be resolved by those concerned as it stimulates innovation on both sides of the matrix

c.Meeting with matrix bosses and two-boss employees to work out differences

In the context of emotional intelligence, which of the following statements is true of high Machs? a.They are less likely to persuade than be persuaded. b.They are predisposed to being irrational. c.They are capable of lying to achieve personal goals. d.They are inept at jobs that involve substantial rewards for winning.

c.They are capable of lying to achieve personal goals.

In the context of attitudes and behaviors influenced by personality, which of the following statements is true of introverts? a.They lack the ability to take suggestions. b.They react in a detached way to opportunities and potential rewards. c.They are extremely cautious and deliberate. d.They tend to be poor listeners.

c.They are extremely cautious and deliberate.

In the context of personality and behavior, which of the following statements is true of thinking-type individuals? a.They tend to make decisions that result in approval from others. b.They base their judgments on personal values or emotional aspects of a situation. c.They base their judgments on reason and logic. d.They tend to make decisions more on personal feelings such as harmony.

c.They base their judgments on reason and logic.

Alto Innovations creates custom software for organizations. The company's managers want to build a high-performance culture in their organization. They want their employees to focus on winning and be open to action and change. Which of the following strategies can the cultural leaders of Alto Innovations use to help change and shape the cultural norms in the company? a.They can provide close supervision to ensure that all employees work toward company goals. b.They can pair employees to ensure a competitive-thinking process. c.They can ensure that work procedures and reward systems reinforce the cultural vision. d.They can add their own perspectives to fresh ideas brought in by employees.

c.They can ensure that work procedures and reward systems reinforce the cultural vision.

In the context of gender differences in communication, which of the following is a difference between the communication styles of men and women? a.Women believe that listening can take place without making eye contact, whereas men believe that good listening skills involve making regular eye contact. b.When a woman nods, it means that she agrees, whereas when a man nods, it means that he is listening. c.When men make decisions, they process internally until they come up with a solution, whereas when women make decisions, they tend to process and think of options out loud. d.Men typically score high on abilities such as motivating others, fostering communication, and listening, whereas women score low on these abilities.

c.When men make decisions, they process internally until they come up with a solution, whereas when women make decisions, they tend to process and think of options out loud.

Hamza runs a small restaurant in the city. For the last few months, Hamza has been noticing a dip in the number of diners at the restaurant. Hamza decides to renovate the place and make it more appealing to attract a larger crowd. However, the number of diners remains low. Additionally, the number of take-outs begin to diminish as well. In the context of the BCG matrix (named for the Boston Consulting Group that developed it), Hamza's restaurant can be classified as a(n) _____. a.haystack b.island c.dog d.question mark

c.dog

Sarah has been working at a designer clothing company for five years. She has developed an equitable partnership with her colleagues and superiors and faces challenges head on. Her supervisor trusts her to make decisions and to come up with great marketing strategies at the beginning of every season. Sarah's ideas are creative and she always manages to develop a socially relevant theme to go along with the season's theme. In the context of the different follower styles, Sarah is a(n): a.pragmatic survivor. b.passive follower. c.effective follower. d.alienated follower.

c.effective follower.

Collin is the leader of a team that has resolved all its conflicts and has developed a sense of cohesion. The members have accepted each other and there is consensus over team members' roles. As the leader of a team that is yet to reach the problem-solving stage of team development, Collin should: a.work through the uncertainties and conflicting perceptions about team tasks and goals. b.allow the formation of coalitions or subgroups based on common interests. c.emphasize unity within the team and help to clarify team norms and values. d.provide time for members to engage in informal social discussions.

c.emphasize unity within the team and help to clarify team norms and values.

A chocolate company that was first set up Belgium gained popularity and had to expand to meet growing demands. It recruited employees from different backgrounds, set up production facilities in several countries, introduced chocolate recipes that included the local flavor in each region, and printed wrappers in several languages. In this scenario, the chocolate company has become a(n): a.polycentric company. b.people-centric company. c.geocentric company. d.ethnocentric company.

c.geocentric company.

Amit, a manager at a firm, is friends with Jeremy, his junior. They share a common hobby—golf—and play together every weekend. Amit observes Jeremy's passion for golf and assumes that he must be equally passionate about work as well. As a result, he gives top ratings to Jeremy in performance appraisal. However, Jeremy's work quality and productivity in office are actually below par. In this scenario, Amit has given top ratings to Jeremy due to the _____. a.butterfly effect b.Hawthorne effect c.halo effect d.Streisand effect

c.halo effect

Anjali, a manager at an investment firm, needs to downsize her team by five employees. She is faced with the difficult task of informing and explaining the necessity of this decision to the five team members who are being laid off. In order to handle this task most effectively, Anjali should: a.give a typed notice to the five team members. b.send a common email to the five team members. c.have a face-to-face discussion with each of the five team members. d.announce the decision through a post on the company's internal Web site.

c.have a face-to-face discussion with each of the five team members.

In the context of the external environment of an organization, the task environment: a.affects organizations indirectly and eventually. b.is formed by the interaction among a community of organizations. c.includes the sectors that conduct day-to-day transactions with the organization. d.is composed of current employees, management, and especially corporate culture.

c.includes the sectors that conduct day-to-day transactions with the organization.

Faith, the CEO of a startup organization, is extremely nurturing and gives her staff enough freedom so they can think creatively about problems and come up with innovative solutions. She is known to be a good listener; her subordinates are highly motivated to achieve organizational goals. Faith believes in collaborative work to get the best results. In the context of the different types of leadership, Faith is a(n) _____. a.narcissistic leader b.autocratic leader c.interactive leader d.servant leader

c.interactive leader

A global burger chain has tailored its logo, menu, ingredients, and advertisements to the tastes and preferences of the people in the various locations of its outlets. This customization means that the burger chain has adopted a(n) _____. a.cost leadership strategy b.export strategy c.multidomestic strategy d.globalization strategy

c.multidomestic strategy

Fuzz Inc., a well-known soft drink manufacturing company, introduces a new drink into the market, to make up for the company's past losses and regain its position in the market. However, customers reportedly complain about an odd taste in the drink. To correct this, the company invests more effort in improving the product to suit customer needs. The new drink with an improved taste soon becomes popular in the market, fulfilling Fuzz's goals. This scenario demonstrates the concept of: a.organizational efficiency. b.objective budgeting. c.organizational effectiveness. d.object-oriented analysis.

c.organizational effectiveness.

Rahul and Mindy are looking at an abstract painting. Mindy thinks that the painting depicts an urban scene with skyscrapers. Rahul disagrees and says that the painting actually represents a forest in autumn. The different opinions of Mindy and Rahul about the same abstract painting are due to differences in _____. a.intelligence b.emotional stability c.perception d.conscientiousness

c.perception

Sheree oversees the creation of books at a publishing company. She has to coordinate the efforts of designers, editors, typesetters, proofreaders, the marketing department, and several members of other departments. Sheree is a: a.line manager. b.matrix boss. c.project manager. d.production head.

c.project manager.

Jason is the new manager of a local retail store. He is in charge of all the activities that take place at the store. During the first two weeks after joining, Jason carefully monitors each employee's tasks and the time spent on performing each of those tasks. He then organizes the tasks and activities into work groups, standardizes the procedures involved, and allocates a time limit for each work group and procedure. Jason informs his employees that their wage incentives will directly reflect their adherence to the new standards. In this case, Jason's actions are consistent with the ideologies of _____. a.chaos theory b.Theory X c.scientific management d.democratic management

c.scientific management

In the _____ of team development, individual personalities emerge and team members become more assertive in clarifying their roles and what is expected of them. a.performing stage b.norming stage c.storming stage d.forming stage

c.storming stage

In the context of change implementation tactics, the participation approach is used when: a.initiators clearly have power over users. b.resisters need technical knowledge to accept change. c.users have the power to resist. d.users doubt the legitimacy of change.

c.users have the power to resist.

Which of the following statements is true of managers' communication? a.Managers' communication is past-oriented, that is, it directs employees' attention to prior mistakes. b.Surveys show that most managers seek continuous feedback from employees and customers. c.Surveys show that most managers do not realize the need to improve communication effectiveness. d.Everything that a manager does and says communicates something to the employees.

d.Everything that a manager does and says communicates something to the employees.

_____ is based on the relationship among an individual's effort, the individual's performance, and the desirability of outcomes associated with high performance. a.Goal-setting theory b.Social learning theory c.Reinforcement theory d.Expectancy theory

d.Expectancy theory

Wanda, an employee at Presert Inc., has not achieved her sales targets in the past three fiscal quarters. Hence, unlike her peers, she has not got a pay hike; moreover, her superior has withheld her annual bonus. Which of the following reinforcement tools has Wanda's superior used in this scenario? a.Avoidance learning b.Punishment c.Negative reinforcement d.Extinction

d.Extinction

As a department manager, Aoki worked out a plan with her team and helped set goals for each of her employees to increase their productivity. However, each employee ended up with at least 15 goals. Which of the following criteria for effective goal setting did she violate? a.Goals should have a defined time frame. b.Goals should be specific and measurable. c.Goals should be challenging but realistic. d.Goals should cover only the key result areas.

d.Goals should cover only the key result areas.

Identify the type of organizational environment that comprises the current employees of a company. a.General environment b.External environment c.Task environment d.Internal environment

d.Internal environment

In the context of the model of communication, which of the following individuals is giving feedback? a.Claire, who sends out a company-wide email about the importance of punctuality b.Eleanor, who circulates a memo among her subordinates about a process change implementation c.Bruce, who sends his superiors a fortnightly sales report as part of his defined tasks d.Marc, who replies to his manager's email about quality improvement with his own ideas

d.Marc, who replies to his manager's email about quality improvement with his own ideas

Isabelle has a business of her own in Nevada and has entered an agreement with a firm in China to sell her company's products there. Which market entry strategy is Isabelle employing? a.Offshoring b.Redistribution c.Exporting d.Partnership

d.Partnership

Which of the following is the most likely outcome when there is a lack of trust within organizational teams? a.People put their personal ambition ahead of collective results. b.People go along with others for the sake of harmony. c.People do not express conflicting opinions. d.People do not feel safe to reveal mistakes.

d.People do not feel safe to reveal mistakes.

In the context of the types of negotiation, which of the following occurs when conflicting parties embark on an integrative negotiation approach? a.They see negotiation as a zero-sum game. b.They are competitive and adversarial rather than collaborative. c.They look at the conflict as a win-lose situation rather than from multiple angles. d.They want to come up with a creative solution that benefits both sides.

d.They want to come up with a creative solution that benefits both sides.

Akika Corporation started as a small firm and has grown substantially in the past decade. Its interests span from electronics to real estate and aviation. Akika's board of directors have now decided to create independent business units for and categorize the actions performed under each domain. Each business unit will have distinct roles and responsibilities. Which of the 14 principles of Fayol does this exemplify? a.Division of work b.Unity of command c.Scalar chain d.Unity of direction

d.Unity of direction

Cormax Games is faced with uncertainty due to the large amount of downloadable, inexpensive games for smartphones and tablets that are present in the market. Traditionally a console game maker, Cormax is confronting changes in technologies and consumer tastes. Which of the following strategies would help Cormax Games modify its operation and adapt to its current environment? a.Strengthening its current marketing strategies to better sell its products b.Using the socio-cultural dimension to see what is valued within society c.Supplying consumers with a product that is more efficient and effective d.Using business intelligence to spot significant data that will increase sales

d.Using business intelligence to spot significant data that will increase sales

In spite of the numerous pizza outlets in Chicago, Pete's Fast Pizza has zoomed past its counterparts in terms of popularity and sales due to its practice of adding a complimentary calzone and drink to each of its orders. In the context of strategy formulation, which of the following does this unique practice by Pete's Fast Pizza illustrate? a.Synergy b.Cost leadership c.Glocalization d.Value creation

d.Value creation

In the context of the different types of followership, effective followers: a.lack initiative or responsibility and accomplish things only with supervision. b.emerge when an organization is going through desperate times. c.participate willingly, without considering the consequences of what they are being asked to do. d.behave the same toward everyone, regardless of their position in the organization.

d.behave the same toward everyone, regardless of their position in the organization.

Benjamin, an Australian businessman, is assigned to represent his firm and manage a project in Japan. He has been learning about the Japanese culture, how his current environment will change, and the complexities associated with living in a new environment. He has recently returned to Australia from Japan where he met several new people whom he now considers friends. Benjamin is demonstrating the _____ dimensions of a global mind-set. a.cognitive and psychological b.psychological and informational c.psychological and social d.cognitive and social

d.cognitive and social

Two of the most important roles that small business owners play are: a.monitor and spokesperson. b.resource allocator and disseminator. c.figurehead and liaison. d.spokesperson and entrepreneur.

d.spokesperson and entrepreneur.

Onyx Stores has a chain of supermarkets in over 40 cities in the U.S. The individual supermarkets generate enough revenue for the organization to open another 20 supermarkets at other locations in some of the cities. In the context of the matrix developed by the Boston Consulting Group (BCG matrix), Onyx Stores can be classified as a _____. a.question mark b.cash cow c.dog d.star

d.star

In the context of the different types of conflict, one study of top management teams found that _____ was associated with higher decision quality, greater commitment, and more decision acceptance. a.role conflict b.relationship conflict c.interdependence conflict d.task conflict

d.task conflict

A _________taskvisionconciliatorneutralizer is a situational variable that counteracts a leadership style and prevents the leader from displaying certain behaviors.

neutralizer

The strategic goals of an organization are also called _________official goalsad hoc goalstemporary goalsstretch goals.

official goals

A visual representation of the formal reporting relationships within a firm is called a(n) _________work specialization chartorganization chartemployment chartunity-of-command chart .

organization chart

According to Harvard professor Linda Hill, over the first year of becoming a new manager, one of the keys to success is to transform the way people think of themselves, called _________personal identityinnate attributionintrinsic valueveridical cognizance, which includes learning new ways of thinking.

personal identity

One of the determinants of team cohesiveness is _________team interactionpersonal attraction to the teamthe presence of competitionthe concept of shared goals , which means team members agree on purpose and direction.

the concept of shared goals