MGT 3200: Exam 1
Ford Motor Company in 2010 saw a 15% increase in their North American market share. For four straight quarters, they reported a profit. The latter outcome was in part due to their aggressive restructuring plan which dramatically cut costs. A. Both effective and efficient. B. Effective but inefficient. C. Ineffective but efficient. D. Both ineffective and inefficient.
A. Both effective and efficient.
The term "shadow bureaucracy" is associated with which of the following governmental influences on business? A. Government regulation B. Government taxation C. Government subsidies D. Government competition E. Government economic policies
A. Government regulation
Which of the following is not true concerning corporate downsizing? A. It's primarily effectiveness-oriented. B. Management levels are eliminated. C. Staff management jobs are outsourced to consulting firms. D. Information systems and technologies are implemented. E. Managers who remain after downsizing are asked to do more.
A. It's primarily effectiveness-oriented.
Which of the following is not a way to provide superior customer service? A. Make it difficult to complain B. Make a timely, personal response to the complaint C. Make sure your response to the problem is effective
A. Make it difficult to complain
Which function of management is said to have "primacy?" A. Planning B. Organizing C. Staffing D. Leading E. Controlling
A. Planning
Acquiring (buying) your supplier is known as vertical integration _____. A. Forward B. Backward C. Neither
B. Backward
Which of the following is not true according to the article, "avoid pricing yourself short?" A. Customers who are price sensitive are not loyal customers B. Companies who offer best prices, best service, and best quality are the ones who'll dominate the market C. Price for some customers can be an indication of quality E. Raising prices at times can increase market share
B. Companies who offer best prices, best service, and best quality are the ones who'll dominate the market
Henry Griffiths makes golf clubs that are custom fit to a golfer's swing based on an extensive swing analysis. These golf clubs are very expensive and sold only through professional golfers. This reflects the use of what generic strategy? A. Overall cost leadership B. Differentiation C. Defender D. Analyzer
B. Differentiation
Product innovations primarily increase _____ whereas process innovations primarily increase _____. A. Efficiency, effectiveness B. Effectiveness, efficiency C. Both increase efficiency D. Both increase effectiveness
B. Effectiveness, efficiency
The Job Banks caused the Big 3 to be _____. A. More efficient B. Less efficient
B. Less efficient
Which level of management has at its primary functions, interpreting and integrating? A. First-line management. B. Middle management. C. Top management. D. All of the above.
B. Middle management.
The Job Banks caused the Big 3 to have _____ achieving effectiveness. A. An easier time B. More difficulty
B. More difficulty
Which function of management is concerned with concepts such as division of labor and coordination? A. Planning B. Organizing C. Staffing D. Leading E. Controlling
B. Organizing
How much more does it cost to find a new customer than to keep an old one, according to TQM experts? A. 2 times as much B. 3 times as much C. 5 times as much D. 10 times as much
C. 5 times as much
What do non-planners typically blame for their poor performance? A. Lack of skill B. Lack of effort C. Bad luck D. Lack of motivation E. All of the above
C. Bad luck
Which is more important to the success of the business? A. Customers B. Suppliers C. Both are equally important
C. Both are equally important
A company's competitive advantage is synonymous with what component of strategy? A. Scope B. Resource deployment C. Distinctive competence D. Synergy
C. Distinctive competence
Which of the following managers is responsible for implementing plans through operative employees (labor)? A. Top managers B. Middle managers C. First-line managers D. All of the above
C. First-line managers
Which of the following is not true concerning functional and general management? A. Functional managers typically are experts in a particular area of activity. B. General managers coordinate a number of different areas of activity. C. Functional managers increase in prevalence as one ascends the management pyramid. D. The job of a general manager is typically more difficult than the job of a function manager.
C. Functional managers increase in prevalence as one ascends the management pyramid.
Which of the following is not consistent with the SMART model of goal setting? A. Goals that are specific in terms of what's desired and when it's desired B. Goals that are set in important areas only C. Goals that are easily achieved D. Periodic feedback on one's performance in relation to the goal E. Goals that are measurable
C. Goals that are easily achieved
Which of the following is known as "corporate welfare?" A. Government regulation B. Government taxation C. Government subsidies D. Government economic policies
C. Government subsidies
Which of the following is supposed to help business survive and prosper? A. Government regulation B. Government taxation C. Government subsidies D. Government economic policies
C. Government subsidies
Role differentiation and specialization in an organization _____. A. Decrease as the organization's size increases B. Make an organization less efficient C. Help an organization deal with troublesome aspects of the external environment D. All of the above
C. Help an organization deal with troublesome aspects of the external environment
What is the manager's most important resource? A. Material resources B. Informational resources C. Human resources D. Financial resources
C. Human resources
Which of the following is not a way of establishing a mutually beneficial relationship between an organization and its suppliers? A. Vertical integration B. Locking in long-term contracts for the supply C. Increasing the number of suppliers for a specific resource or supply D. None of the above
C. Increasing the number of suppliers for a specific resource or supply
Gresham's law of planning _____. A. Is the tendency for planning problems to overshadow day to day problems B. Happens only when managers don't realize the value of planning C. Is a problem of misplaced priorities D. All of the above
C. Is a problem of misplaced priorities
Planning is said to have primacy because _____. A. It's the most important function for all managers B. It helps organizations succeed C. It's logically the first of the management functions D. All of the above E. None of the above
C. It's logically the first of the management functions
Bill is an assistant manager at Cane's. He spends most of his time as a manager communicating with, motivating, and resolving conflicts among his subordinates. On which of the following functions of management does Bill spend the majority of his time? A. Planning B. Organizing C. Leading D. Controlling
C. Leading
Which 2 letters in the SMART model of goal setting are most directly connected? A. A and R B. S and M C. M and T D. S and R
C. M and T
When an organization engages in a turnaround strategy to combat declining performance, this is an example of _____. A. Buffering the technical core B. Equifinality C. Negative entropy D. Role differentiation and specialization E. Cyclical nature of the transformation process
C. Negative entropy
Which of the following is not true concerning technology and the organization? A. Technological innovations increase competition B. Technological innovations may make some organizations face the law of the marketplace C. Process innovations are focused externally D. The adaptive subsystem of the organization deals with technological innovations
C. Process innovations are focused externally
Injellitance most adversely affects which function of management? A. Planning B. Organization C. Staffing D. Leading E. Controlling
C. Staffing
What function of management deals with the selection, retention, and termination of employees? A. Planning B. Organizing C. Staffing D. Leading E. Controlling
C. Staffing
According to Luthans' (1988) real manager study, A. effective managers were the ones who were promoted rapidly B. successful managers were the ones who had high performance teams C. promotions were not based on performance D. successful managers managed down whereas effective ones managed up E. all of the above
C. promotions were not based on performance
At what level of management are line managers located? A. First line management B. Middle management C. Top management D. All of the above
D. All of the above
The CEO of Syngenta Inc. is a _____. A. Top manager B. General manager C. Line manager D. All of the above
D. All of the above
Which of the following is true concerning the economy? A. It indirectly influences businesses by affecting demand for products / services B. Managers generally like moderate steady growth in the economy C. Economic conditions can affect the degree of competition within a marketplace D. All of the above
D. All of the above
Which organizational subsystem deals directly with the organization's 2 major environmental dependencies? A. Maintenance B. Managerial C. Production D. Boundary-spanning E. Adaptive
D. Boundary-spanning
The basic dilemma in planning is between A. Creativity and practicality B. Effectiveness and efficiency C. Top managers and first line managers D. Commitment and flexibility
D. Commitment and flexibility
In developing a plan, a manager relies primarily on _____ skills whereas with implementing the plan a manager primarily relies on _____ skills. A. Technical; conceptual B. Conceptual; technical C. Human; technical D. Conceptual; human
D. Conceptual; human
When companies in a market for example, have well established supplier relationships leading to better contract terms and have become more efficient in their operations over time, this is an example of which barrier to entry? A. Government patents B. Large capital requirements C. Brand loyalty D. Cost advantages E. All of the above
D. Cost advantages
Which of the following pairs of environmental components represent the organizations' two major dependencies? A. Technology and competitors B. Customers and competitors C. Technology and customers D. Customers and suppliers E. Suppliers and competitors
D. Customers and suppliers
When a manager engages in the crystal ball syndrome, she is neglecting what aspect of planning? A. Establishing objectives B. Developing premises C. Decision-making D. Implementing a course of action E. None of the above
D. Implementing a course of action
Successful managers in Luthans' (1988) study spent the majority of their time on what activity? A. Traditional management B. Communication C. Human resource management D. Networking
D. Networking
What's the most important function of management for the middle managers? A. Controlling B. Leading C. Staffing D. Organizing E. Planning
D. Organizing
Which of the following pairs of management functions represents the conjoined twins of management? A. Organizing and staffing B. Planning and organizing C. Staffing and leading D. Planning and controlling E. Leading and controlling
D. Planning and controlling
Which of the following is not true concerning the Industrial Revolution? A. There was an enormous increase in productivity. B. The skills of the craftsmen were transferred to the machines. C. The increase in demand required the switch from owner / manager to professional manager D. Prices for goods increased as a result.
D. Prices for goods increased as a result.
Which component of a well-thought out strategy is most similar to the concept of corporate strategy? A. Resource deployment B. Distinctive competence C. Synergy D. Scope
D. Scope
Which of the following is not true concerning Political Action Committees? A. They are compromised of employees and shareholders of the company. B. They are allowed to directly contribute $5,000 to a candidate per campaign C. They are a way of influencing government D. They are allowed only $10,000 in indirect contributions.
D. They are allowed only $10,000 in indirect contributions
A prospector strategy is like what strategy in the BCG matrix? A. Star B. Cash cow C. New venture D. Dog E. A and C
E. A and C
Which of the following would lead to a "good" competitive environment from the organization's perspective? A. A supplier who one of the few sources of the supply B. High threat of substitute products C. Low barriers to entry into the marketplace D. A customer who makes large purchases E. A new high growth market
E. A new high growth market
Which organizational subsystem deals with such matters as technological innovation and competitive advantage? A. Production B. Boundary-spanning C. Maintenance D. Managerial E. Adaptive
E. Adaptive
Which of the following is a barrier to entry into a market / industry? A. Government patents B. Large capital requirements C. Brand loyalty D. Cost advantages of existing companies E. All of the above
E. All of the above
Which of the following is a reason a manager may resist planning? A. Planning is not rewarded by the organization B. Planning can be used to measure the manager's performance C. The manager may have a fear of failure related to planning D. Planning doesn't give the manager immediate feedback E. All of the above
E. All of the above
Which of the following is true concerning a defender strategy? A. It works best in a stable environment B. It uses a stable growth strategy C. It operates using efficient production D. It has lots of rules and regulation E. All of the above
E. All of the above
Which of the following is true environmental scanning? A. It requires conceptual skills. B. It's primarily the job of top management. C. It provides the foundation for strategic planning D. Its outcome is clear identification of threats and opportunities E. All of the above
E. All of the above
Which of the following would lead to a "bad" competitive environment from the organization's perspective? A. A supplier who one of the few sources of the supply. B. Many companies in the marketplace. C. A large customer who has many other options to buy what you're selling. D. A mature, low growth market E. All of the above
E. All of the above
Which of the following is true concerning threat of substitutes? A. They're usually the result of a technological innovation B. They can reduce other organizations growth potential (market share and profitability potential) C. They're typically introduced at a higher price than other products / services D. They promote product obsolescence E. All of the above are true
E. All of the above are true
When a manager fails to work her plan, this manager is neglecting what aspect of the planning process? A. Establishing objectives B. Developing premises C. Implementing a course of action D. Evaluating results E. Both C and D
E. Both C and D
Phase V: Evaluating Results is most similar to what function of management? A. Planning B. Organizing C. Staffing D. Leading E. Controlling
E. Controlling
The feedback loop associated with cyclical nature of the transformation process relates most closely to which function of management? A. Planning B. Organizing C. Staffing D. Leading E. Controlling
E. Controlling
A manager is conducting an annual performance appraisal with one of her employees. This is an example of _____. A. Planning function B. Organizing function C. Staffing function D. Leading function E. Controlling function
E. Controlling function
Which of the following is true concerning effectiveness and efficiency? A. Efficiency is concerned with doing the right thing at the right time. B. The more a company wants to be effective the easier it is for the company to be efficient. C. Efficiency is a guarantee of effectiveness. D. Effectiveness is concerned with minimizing resource costs. E. Efficient organizations tend to be effective ones as well.
E. Efficient organizations tend to be effective ones as well.
When a manager engages in the "Persian messenger" syndrome, it most directly affects of planning? A. Establishing objectives B. Developing premises C. Decision-making D. Implementation E. Evaluating results
E. Evaluating results
When a manager falls victim to the "Persian messenger" syndrome what phase of the planning is most directly affected? A. Establishing objectives B. Developing premises C. Decision making D. Implementing a course of action E. Evaluating results
E. Evaluating results
Which of the following organization subsystems are primarily efficiency oriented? A. Managerial B. Maintenance C. Adaptive D. Production E. Maintenance and production
E. Maintenance and production
Which of the following organizational subsystems are primarily efficiency oriented? A. Managerial B. Maintenance C. Adaptive D. Production E. Maintenance and production
E. Maintenance and production
Which of the following would lead to a "good" competitive environment from the organizations perspective? A. Being dependent on a powerful supplier B. High threat of substitute products C. Low barriers to entry into the marketplace D. A customer who is very powerful E. None of the above
E. None of the above
When one refers to the management of a company, what levels of management does this reference typically include? A. Top management B. Middle management C. First-line management D. All of the above E. Only top and middle management
E. Only top and middle management
Which of the following is not true concerning managerial skills? A. Technical skill decrease in importance as one ascends the management pyramid. B. Human skills are related equally important across the management pyramid. C. Conceptual skills are the most difficult to acquire. D. Human skills required for management include self-awareness and empathy E. Technical skills are more important to general management than functional management.
E. Technical skills are more important to general management than functional management.
Which of the following is not true concerning new entrants and competition? A. They increase product supply B. They drive prices down C. They seek market share D. The threat of new entrants is different from market to market E. They decrease the power of the customer
E. They decrease the power of the customer
Which of the following is a way to provide superior customer service? A. make it difficult to complain B. make a timely personal response to the complaint C. make sure your response to the problem is effective D. all of the above are ways to provide superior customer service E. only 2 and 3
E. only 2 and 3
According to the article, "Avoid pricing yourself short," the best companies offer A. the lowest prices B. highest quality C. superior service D. all of the above E. only 2 of the 3 (price, quality, service)
E. only 2 of the 3 (price, quality, service)
"Rivalry" is greatest when _____. A. There are few organizations in the market / industry B. There are many organizations in the market industry C. There is a new, high growth market D. There is a mature, low growth market E. 1 and 3 F. 2 and 4
F. 2 and 4
Which of the following functions of management are performed by top managers? A. Planning B. Organizing C. Staffing D. Leading E. Controlling F. All of the above
F. All of the above
Little Edna's House of Love (a brothel) in Bunkie finds its existence threatened by environmental forces (AKA the Police). This is an example of A. An organizational problem that could be solved through image advertising. B. The law of heavy laboring C. The lack of legitimacy of this type of enterprise in the community D. Impact of the governmental component of the environment E. Both A and C F. Both C and D
F. Both C and D
What are the Siamese twins of management?
planning and controlling
Where are line managers located on the management pyramid?
top and middle and first line
