MGT 331 Exam #2

Which of the following is true of transformational managers' subordinates? A. They are aware of their own needs for growth, development, and accomplishment B. They have limited awareness of the importance of their jobs C. They are motivated to work for their own personal benefit D. They lack confidence in themselves and their leaders E. They are seldom aware of organizational performance

A. They are aware of their own needs for growth, development, and accomplishmen

Suppose that a manager responds to a disagreement between subordinates by saying: "I don't want to get in the middle of your personal disputes." This manger is using which conflict management strategy? A. avoidance B. authoritative command C. accommodation D. collaboration E. assertive

A. avoidance

The informal organizational network through which unofficial information flows is called the _______. A. grapevine B. all-channel network C. wheel network D. Circle network E. chain network

A. grapevine

The marketing department needs the production department to manufacture the goods it attempts to sell, while the production department needs the marketing department to find customers for the goods it produces. Which of the following is a source of conflict between the marketing and the production departments? A. task interdependence B. overlapping authority C. scarce resources D. status inconsistency E. different evaluation system

A. task interdependence

Which of the following statements is true of group cohesiveness? A. when group cohesiveness is low, group members do not find their group particularly appealing and have little desire to retain their group membership B. As groups become more successful, they become increasingly attractive to their members, and their cohesiveness tends to decrease C. Low levels intragroup cohesiveness can be improved by reducing or eliminating competition with other organizational groups D. If a group has positive work norms and is high in cohesiveness and small in size, managers should consider doubling the groups size, and assigning different tasks and goals to the new members in the group to further enhance the group's cohesiveness. E. As group cohesiveness decreases, the emphasis placed on group goal accomplishment increases within a group

A. when group cohesiveness is low, group members do not find their group particularly appealing and have little desire to retain their group membership

Self-managed teams within an organization typically have a(n) ____________ communication network.

All-channel

Under which of the following circumstances does accommodation take place between parties involved in a conflict? A. When the parties to a conflict try to ignore the problem and do nothing to resolve the disagreement B. When one party has more power than the other party C. When each party is willing to engage in a give-and-take exchange D. When the parties to a conflict are willing to cooperate with each other E. When the parties try to satisfy their goals without making concessions.

B. When one party has more power than the other party

Len and John are managers. Len spends a lot of time scheduling work to be done and providing guidance on its accomplishment. John takes great care to listen to his subordinates' concerns and act friendly toward them. In the terminology of House's Path-Goal Theory, Len is acting as a(n)________ leader, while John is acting as a(n)_________ leader. A. directive; achievement-oriented B. directive; supportive C. achievement-oriented; participative D. achievement-oriented; supportive E. autocratic; democratic

B. directive; supportive

Mary and John are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of: A. distributive justice B. organizational conflict C. equity conflict D. workplace bullying E. directive behavior

B. organizational conflict

Managers need to empower self-manged teams, provide sufficient autonomy to them, and ensure that its members are motivated in the _________ stage of group development. A. forming B. performing C. consensus D. norming E. storming

B. performing

Suppose the following features characterize the leadership situation in a specific work team: (a) The skills required in each team member's job, the order in which tasks are to be performed, and the interdependencies among the various jobs are all clearly defined. (b) The supervisor frequently criticizes team members and readily punishes them because he has the power to do so. (c) Because the supervisor is punitive, the team members try to undermine his authority and sabotage his leadership. Which leadership style likely would be most effective in this situation according to Fiedler's Contingency Model of Leadership? A. task-oriented B. relationship-oriented C. human relations oriented D. team-oriented E. achievement-oriented

B. relationship-oriented

Which of the following its true of a wheel network? A. in wheel network, members communicate with one another in a predetermined sequence B. In a wheel network, all members of a group need to communicate with one another to perform at a high level C. In a wheel network, A group accomplishes its goals by directing communication to and from a central network D. In a wheel network operating in command groups, the efficiency of communication is low E. In a wheel network operating in command groups, performance is compromised.

C. In a wheel network, A group accomplishes its goals by directing communication to and from a central network

When Mark brought in a large client for the bank, Dan gave Mark a significant bonus. What type of power was Dan using? A. expert B. Coercive C. Reward D. Empowerment E. Referent

C. Reward

Focusing on what is fair is consistent with the principle of _____ which emphasize the fair dissemination of outcomes based on the meaningful contributions that people make to organizations. A. distributive negotiation B. interactional justice C. distributive justice D. procedural justice E. contributive negotiation

C. distributive justice

Which one of the following sequences accurately describes the order of the stages of group development? A. introduction, growth, settling-in, maturation, and dismissal B. start-up, growth, storming, settling-in, and disbanding C. forming, storming, norming, performing, and adjourning D. norming, storming growing, maturing, and adjourning E. introduction, orientation, storming, maturation, and decline.

C. forming, storming, norming, performing, and adjourning

Environment-consious members of an organization have taken up an initiative to reduce the number of Styrofoam cups and sheets of paper used by the company. They organize meetings by themselves on a weekly basis after hours where they meet in a conference room to discuss methods of making their company more eco-friendly. The members, in this case, constitute what type of group> A. virtual B. formal C. interest D. command E. friendship

C. interest

Which of the following is true of communication? A. it takes place even if a common understanding is not reached B. It does not involve individuals and groups, hence it is not a human endeavor C. it is a necessity for gaining a competitive advantage D. It affects the responsiveness to customers negatively E. it plays a little or no role in improving the quality or efficiency

C. it is a necessity for gaining a competitive advantage

Which of the following is true of the impact of conflict on organizational performance? A. lack of conflict increases organizational performance B. organizational performance is at its peak when an organization has dysfunctionally high levels of conflict C. organizational performance is at its peak when there is optimum level of conflict. D. Organizational conflict must be avoided in order to achieve peace organizational performance E. organizational performance suffers when there is an optimum level of conflict

C. organizational performance is at its peak when there is optimum level of conflict.

When messages get more complex and open-ended, _________ are necessary to achieve effective communication. A. leaner channels B. richer channels C. wider channels D. senior channels E. hierarchical channels

C. wider channels

When the parties in conflict attempt to resolve the conflict without making concessions but, instead attempt to resolve their differences in ways that leave all parties better off, it is known as ____________.

Collaboration

Tom Smith, a manager, at Clementiq Inc. established a group he manages comprising engineers from Germany, Japan, and the United States for the design and manufacture of a new product for the organization. This is known as a(n) _______ team. A. command B. self-managing C. cross-functional D. cross-cultural E. interest

D. cross-cultural

Both the marketing division and the corporate communications department of Value Homes, a real estate company, claims responsibility for developing corporate marketing strategies. Which of the following could be a potential source of conflict between the two divisions? A. status inconsistency B. scarce resources C. different reward systems D. overlapping authority E. different time horizons

D. overlapping authority

Members of research and development team are required to come up with better or innovative products for their organization. In order to do so, the members in a team need to constantly interact and share information with each other and need to be highly coordinated in order to be most effective. From these observations, it can be concluded that ________ exists within the research and development team. A. pooled task interdependence B. total task independence C. no task independence D. reciprocal task interdependence E. sequential task interdependence

D. reciprocal task interdependence

The process by which a message translated into symbols is interpreted to make sense of it and obtain the original message is called ________

Decoding

_______ is the process by which a person exerts influence over others and inspires, motivates, and directs their activities is knows as: A. Supervision B. Directing C. Management D. Administration E. Leadership

E. Leadership

Which of the following managers is a servant leader? A. Kerry who maintains tight control over subordinates and makes frequent demands of them B. Pat, who believes that effective leaders should be able to command the unquestioning obedience of their followers C. Sandy, who does not share power with followers or prioritize the development of their skills D. Yvonne who focuses her attention on those who are most well-off in society and those who can serve her best E. Richard, who has a strong desire to work for the benefit of society and enhances the well-being of others

E. Richard, who has a strong desire to work for the benefit of society and enhances the well-being of others

Which model of leadership is based on the premise that effective leaders possess personal qualities that set them apart from ineffective leaders? A. Behavioral model B. Methodical model C. Contingency model D. Scientific model E. Trait model

E. Trait model

In the ________ phase of the communication process, a common understanding is ensured. A. transmission B. simulation C. initiating D. transcribing E. feedback

E. feedback

According to the Ohio State behavioral leadership model, a leader high in _______ is sensitive to people's feeling and trusts, respects, and cares about subordinates. A. initiating structure B. attention to detail C. task orientation D. consideration E. human relations orientations

E. human relations orientations

Brian, the president of Midland Manufacturing, strolls through the production plan9t every morning and has an informal chat with employees about issues and concerns. Which of the following management technologies is used by Brian? A. prerogative management B. management by objectives C. monitoring management D. management by job enrichment E. management by wandering around

E. management by wandering around

The production manager at JPC Inc. faces difficulty in meeting the quarterly production target, as ten of the production staff have reported in sick. Based on this scenario, which of the following sources of conflict is likely to cause conflict? A. task interdependence B. different reward systems C. overlapping authority D. different time horizons E. scarce resources

E. scarce resources

Corby Motors allows assembly-line workers to discard parts that do not meet quality standards without needing the permission of their manager first. This is an example of ________

Empowerment

As a student, you are developing ________ power

Expert power

Team members within a particular group are generally more fixated on coming to a common, agreeable solution over accurately assessing the problems that the group os facing. This type of faulty group decision making is called ____________

Groupthink

Douglas put together a company newsletter to talk about general topics about the company to all employees. This is an example of _____________.

Impersonal written communication

Two managers in the marketing departments of SGR Inc. disagree on whether their organization should spend the bulk of its advertising budget on print advertising or Internet marketing. This is an example of ___________ conflict.

Intragroup

This power source is the LEAST likely to be available to a non-supervisory, technical employee.

Legitimate

Organizational members who establish and implement procedures and processes to ensure smooth functioning and are accountable for goal accomplishment are known as _________

Managers

When a third-party negotiator as a(n) __________ his or her role in the negotiation process is to facilitate an effective negotiation between the two parties; these negotiators do not force either party to make concessions.

Mediator

The activities that managers engage in to increase their power and to use power effectively to achieve their goals are known as __________.

Organizational politics

After his private indiscretions were publicized, organizational marketers who fired Tiger Woods as their spokesperson to endorse their product (AT&T, Gillette, Tag Heuer, Accenture, Gatorade) assume that Tiger has lost a great deal of _________ power.

Referent

Performance gains that result when individuals and departments coordinate their actions is called ________

Synergy