MGT 3330 test 2

A whistleblower is someone from an organization who reports the ethical violations of that organization or of the individuals in that organization. People often do not report ethical violations. What of the following factors does the most to discourage people from reporting ethical violations? a- Generally, companies do not act when ethic violations are reported. b- People often fear that they, and not the ethics violator, will be punished. c-There are no legal protections in place for whistleblowers. d- Most companies do not have a mechanism for reporting such violations. e- None of the above is a discouraging factor.

A

According to Mintzberg, which of the following lists the three major roles managers fulfill while performing their jobs? a. interpersonal roles, informational roles, and decisional roles. b. informational roles, ethical roles, and action roles. c. corporate roles, coordination roles, and informational roles. d. decisional roles, informational roles, and organizational roles. e. interpersonal roles, intrapersonal roles, and departmental roles.

A

For the steps listed below, what is the correct order in which these should be completed? a. Conduct a job analysiscreate a job descriptionpost the job b. Conduct a job analysispost the jobcreate a job description c. Create a job descriptionpost the jobconduct a job analysis d. Post the jobconduct a job analysiscreate a job description

A

From a legal standpoint, there are two kinds of sexual harassment. They are__________. a. Quid pro quo and hostile work environment b. Intentional and unintentional c. Physical contact and verbal innuendo d. Male-directed and female-directed e. None of the above

A

Global business _____________. A-Is the buying and selling of goods and services to people from different countries B- includes only the sale of goods (not services) C- only involves companies with more than 50 employees D- refers to sales made to people from different cultures or different regions E- All of the above

A

Global business happens _____________. a. Anytime you conduct business with an entity in another country b. Only when you open a new business in another country c. Only when you expand your business to have branches in a another country d. When you start hiring employees who are bilingual e. None of the above

A

Goal commitment can be increased by which of the following? a- setting goals collectively b- developing action plans c- tracking progress toward the goal d- finding the middle ground e- None of the above

A

How would you respond to the following statement? "Team conflict is should be avoided at all costs." a. The statement is incorrect, because cognitive conflict is sometimes associated with improvements in team performance. b. The statement is incorrect, because affective conflict is associated with improvements in team performance. c. The statement is correct, because conflict gets people fired. d. The statement is correct, because both a-type and c-type conflict reduce team performance. e. This is a trick question, because in real life managers make sure that teams have no conflict.

A

Imagine that a major bank is going to be fined because they systematically defrauded many, many customers over a period of several years (you don't have to imagine this if you have been following the Wells Fargo fraud investigation). The bank fired thousands of employees for committing fraud. The terminated employees are now suing the bank, claiming they were implicitly ordered by their managers to commit fraud. An independent investigation is underway to determine whether upper-level managers knew about the fraud and condoned it. Under U.S. Sentencing Commission guidelines, the fine ____________________________. a- will be more severe if the investigation determines that upper-level managers knew fraud was occurring and did not report it. b- will be reduced to zero if the investigation determines that upper-level managers were unaware the fraud was occurring. c- will be less severe because the bank is already being sued by their employees. d- will be more severe because the CEO of the bank is a major political fundraiser that opposes the current presidential administration.

A

In class we constructed towers made of spaghetti, tape, and string (with a marshmallow on top). What lesson might be learned from this exercise? a- The marshmallow represents failure: We should start with the marshmallow so we quickly learn how to build a tall marshmallow tower. b- The marshmallow represents diversity: We should eat the marshmallow because diversity is important to business success. c- The marshmallow represents politics: Squishy and disgusting. d- The marshmallow represents negotiation tactics: Some people like raw marshmallows and some people like cooked marshmallows. e- This is a trick question because we did not build marshmallow towers in class.

A

In the early morning of 21 November 1970, a raiding force of 56 men began one of the most daring American operations of the Vietnam War, a nighttime raid 23 miles west of Hanoi on the Son Tay prisoner of war (POW) camp. A highly disciplined team rehearsed the rescue 170 times under the most realistic possible conditions, including night live-fire exercises in a complete Son Tay mockup. This team would be classified as a(n) ______ team. a- project b- virtual c- ad hoc d- employee involvement e -self-managing

A

Norman just delivered a major presentation for work. Norman worked with a team to conduct the research required for the presentation. Norman did not contribute as much to the research process, but Norman delivered the presentation by himself. When Norman is praised by his boss for the quality of the presentation, the fundamental attribution error suggests that Norman will likely think: a. That the boss was most impressed by his presentation skills. b. That the boss was most impressed by the research that went into the presentation. c. That the boss was equally impressed with the research and the delivery. d. That his team would have performed just fine without his help.

A

Section 5.2 of the textbook describes "how to make a plan that works." The process consistent of five basic steps. What are these steps? a- Set a goal, develop commitment to the goal, develop and effective action plan, track progress toward goal achievement, maintain flexibility. b- Set the goal, confirm goal attainment potential, commit to goal, track progress toward the goal, assess impact of performance, reset goal. c- Set the goal, develop commitment to the goal, align goal with personal values, revise the goal, achieve the goal. d- Set the goal, develop commitment to the goal, develop an effective action plan, execute action plan, close feedback loop. e- None of the above.

A

Technical skills, conceptual skills, and human skills are need at all levels of management. At which of the levels shown below are conceptual skills MOST important? a- Top management. b- Middle management. c- First-line management. d- Time management. e- All of the above.

A

True or false: It is always illegal to discriminate based on gender, race, religion, or age. a. True, because discrimination goes against federal employment laws. b. True, because discrimination goes against state employment laws. c. False, because sometimes discrimination is necessary to meet hiring quotas. d. False, because some jobs have a bona fide occupational qualification. e. None of the above are correct

A

What is the population of Australia? You answer to this question may be influenced by which common decision making error? a- Anchoring bias b- Anglo-European bias c- The conjunction fallacy d- Availability bias e- None of the above

A

When Toshiba stopped selling HD-DVD players because of the dominance of Blu-Ray, __________ occurred a- technological lockout b- technological discontinuity c- technological substitution d- technological innovation

A

When resistance to change is based on insufficient, incorrect, or misleading information, managers should use ____ as an approach to manage resistance. a- education and communication b- participation c- negotiation d- coercion e- manipulation and deception

A

Which of the following answer choices correctly lists the four components of a SWOT analysis? a. Strengths, weaknesses, opportunities, threats b. Sitting blood pressure, waistline measures, obesity risk, target weight c. Safety concerns, workplace hazards, OSHA certification, tolerance limits d. Strategy, workload, outlook, timeline e. None of the above

A

Which of the following group decision making techniques is likely to produce the greatest number of ideas? a. Nominal group technique. b. Devil's advocacy c. Delphi technique d. Electronic brainstorming e. C-type conflict

A

Which of the following statements about disabled workers is TRUE? a. Accommodations for disabilities are relatively inexpensive (and are often free). b. People with disabilities have poorer safety records than other employees. c. The unemployment rate of people with disabilities is roughly equal to the rest of the population. d. People with disabilities have the same chances for advancement as those without disabilities. e. None of the above statements is true.

A

Which of the following statements explains why diversity actually makes good business sense? a- Diversity can help firms better understand the marketplace and their potential customers. b- Diversity decreases an organization's global footprint. c- Diversity helps firms attract and recruit the workers needed to meet government hiring quotas. d- Diversity includes the principles of terrenis divitiis, which lead to increased revenues. e- None of the above

A

________________ control guides workers' behaviors and decisions through a company's shared values and beliefs. a- normative b- behavior c- objective d- output e- None of the above

A

According to your textbook, which of the following team sizes usually leads to the best performance? a- 3 to 5 b- 6 to 9 c- 7 to 10 d- 9 to 15 e- None of the above

B

An effective goal has certain characteristics. An effective goal is said to be: a. Specific, measurable, attractive, relevant, time-bound, and difficult. b. Specific, measurable, attainable, relevant, time-bound, and difficult. c. Specific, measureable, appropriate, relevant, time-bound, and difficult. d. Specific, meaningful, appropriate, relevant, time-bound, and difficult. e. Specific, meaningful, attainable, relevant, time-bound, and difficult.

B

Henry is a member of a sales team. The team has been working on securing what could be the biggest sales contract in the history of their company. The team—without Henry's help—has created several financial reports for their potential client. The purpose of the financial reports was to show, in detail, the financial benefits that the potential client would realize if they signed the sales contract. It was Henry's responsibility to summarize the financial information and deliver a presentation to the potential client. Henry prepared and delivered the presentation. Henry thought the presentation went well. The next day, the potential client declined to sign the sales contract, instead signing a contract with another company. The fundamental attribution error predicts that Henry will likely conclude: a- That the client's decision was most influenced by his presentation. b- That the client's decision was most influenced by his team members' financial reports. c- That the client was equally influenced by the presentation and the reports.

B

In class, Dr. Shaffer argues that managers must understand and practice self-discipline and self-management. According to Dr. Shaffer, why do managers need to practice these habits? a- Because some corporations give self-management tests before promotions. b- Because it is more difficult to effectively manage other people if you cannot manage yourself. c- Because clients can tell if you are self-disciplined or not. d- Because self-management and self-discipline are proven to increase analytical skills. e- All of the above.

B

In class, we discussed a situation in which a job applicant came to an interview in a suit that was too big and without wearing any socks. This discussion illustrated which of the following lessons? a. People who don't wear socks to an interview are incompetent. b. It is easier to teach people how to dress than to teach them how to be productive at work. c. Affirmative action plans requires companies to provide things like socks and business clothes to those who need them. d. Diversity, affirmative action, and corporate culture all mean the same thing. e. None of the above.

B

Lower level managers are most likely to be involved in the development and implementation of __________ plans. a- strategic b -operational c- tactical d- All of the above

B

Management practices that lead to competitive advantage through people include which of the following: a- Keeping information such as costs, finances, productivity, and strategy secret from employees. b- Highly selective hiring processes that screen out all but the most talented applicants. c- Meaningful differences in the privileges given to employees at different status levels of the organization. d- Teams with low autonomy that are closely monitored by management e- All of the above

B

One evening in January of 1986, Morton-Thiokol first recommended that NASA should not launch the Challenger shuttle on the following morning. Later in the evening, Morton-Thiokol reversed their recommendation. Why did they change their recommendation? a. Contrary to what the engineers at Morton-Thiokol previously believed, NASA provided new data that suggested the launch conditions were safe. b. Because the managers at Morton-Thiokol felt intense financial and social pressure to recommend the launch. c. The decision making group at Morton-Thiokol suffered from claustrojudico, a classic symptom of bad group decision making d. Because the Soviets had just launched their own successful shuttle mission, and it was important for the U.S. to launch their own shuttle to show the world that we could also launch a shuttle. e. None of the above.

B

Prior to the introduction of ____, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others. a-contingency management b-scientific management c- bureaucratic management d-information management e- systems management

B

Shareholders_________________________ and stakeholders_________________________. a. Own a financial interest in a firm; own the land that the firm leases. b. Own a financial interest in a firm; are people or groups with a "legitimate interest" in a firm. c. Own a financial interest in a firm; are people or groups that owe primogenitus to the firm. d. Are the original founders of the firm; are the current owners of the firm. e. Are the original founders of the firm; are the legal representatives of the firm.

B

Surface-level diversity refers to differences between people that are immediately observable, easy to measure, and _________. a. The worst possible way to group employees. b. Typically unchangeable c. Culturally specific d. Expensive to document e. All of the above

B

The __________ stage of team development is characterized by conflict and disagreement. a. performing b. storming c. forming d. norming e. All of the above

B

There are four steps suggested to companies in order to promote ethical decision making. Dr. Shaffer argued in class that newly hired, inexperienced managers have the most influence over which of these steps? a- Establish a code of ethics b- Create an ethical environment c- Ensure all employees have taken a class on moral fiber d- Hire ethical people e- Train new employees on the code of ethics

B

Unstructured interviews are recommended because _____________. a. job candidates are more honest in unstructured interviews b. they are easier to conduct because people just get to be themselves c. they are the best way to get job related information from candidates d. they evaluate people on an individual basis and ensure accurate interview results e. None of the above

B

We often believe that things like shark attacks occur much more frequently than they actually do. In fact, shark attacks are relatively rare. The decision making error that can cause us to overestimate the frequency of shark attacks is the _________________________________. a. anchoring effect b. availability bias c. priming effect d. thought fallacy bias e. None of the above.

B

Which of the following answer choices correctly lists the four components of a SWOT analysis? a- Sales, warehouses, offices, tariffs b- Strengths, weaknesses, opportunities, threats c- Safety concerns, written analysis, opportunity cost, testing phase d- Strategies, warnings, openings, tactics e- None of the above

B

____ consists of differences such as interpersonal skills, leadership potential, and work ethic that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors or measured via specialized assessment. a- Behavioral diversity b- Deep-level diversity c- Psychological purgamentum d- Psychological fortitude e- None of the above

B

During the Hawthorne studies—which are named after the factory at which they occurred—Elton Mayo studied the productivity of workers. He studied them under a variety of working conditions (e.g., he put them under bright lights, dim lights, paid them more for their work and then paid them less, etc.). What conclusion was eventually drawn from these studies? a- Productivity increases under optimal lighting conditions. b- Nutritional habits affect worker productivity. c- Feelings and attitudes affect worker productivity. d- The Hawthorne factory would soon go bankrupt. e- None of these conclusions were drawn from the Hawthorne studies.

C

Groups generally do a much better job than individuals at all but which of the following steps in the decision making process? a- generating alternative b- defining the problem c- choosing optimal solutions d- All of the above (groups generally perform better at all of these steps)

C

How would you respond to the following statement? "Team conflict is sometimes useful." a- The statement is correct, because a-type conflict allows you to discover people's weaknesses. b- The statement is correct, because both a-type and c-type increase team performance. c- The statement is correct, because c-type conflict is associated with improvements in team performance. d- The statement is incorrect and teams should avoid conflict at all costs. e- This is a trick question because the terms "conflict" and "useful" can be defined in too many ways.

C

In June 2009, General Motors filed for bankruptcy and began the process of shedding brands like Pontiac and Saturn. Factories closed and employees were laid off throughout the organization, as the company tried to turn around very poor performance. GM was implementing a _____ strategy. a- recovery b- growth c- retrenchment d- stability e- None of the above

C

In class I auctioned single dollar bills, one at a time. In all cases, people paid more than $1 in exchange for a single dollar. In some cases people paid in excess of $5 for a dollar bill. Why might someone have paid so much for a dollar bill? a. Because the dollar bill was actually worth $10. b. Because they received extra credit for buying the dollar bill. c. Because they wanted to "win" the auction at any cost. d. Because the instructor hypnotized them. e. None of the above.

C

In class you competed for extra credit during the assembly of cute animal puzzles. According to the class discussion, which of the following is a lesson that I drew from this activity? a. People who cannot effectively navigate a formal place setting should not be hired. b. Creating effective plans is a relatively simple process c. Sometimes managers are at fault when their employees perform poorly. d. Extra credit is like a pay raise—it should only be given to the top performers in an organization.

C

In class, I argued that studying and understanding the decision making process is important for managers. Why? a. Because sales managers have to help their clients make decisions. b. Because management students usually do not take a business strategy course. c. Because humans make relatively predictable decision making errors. d. Because employees will try to fool managers if they can. e. None of the above.

C

In the summary of Covey's book, The 7 Habits of Highly Effective People, one of the habits is called "Put first things first". As discussed in class, this habit ultimately boils down to_______. a- Choosing goals for your life. b- Taking responsibility for your choices, behaviors, and life outcomes. c- Eliminating all activities that do not help you reach your goals. d- Recharging your personal batteries. e- All of the above

C

Reference checks can be ___________ sources of information about job candidates because ______________. a. useful; employers are eager to talk about previous employees b. useful; they are unique and interesting c. inadequate; some previous are unwilling to give information about job candidates d. inadequate; some job candidate don't have any friends and therefore cannot list any references

C

Section 5.2 of the textbook describes "how to make a plan that works." The process consistent of five basic steps. What are these steps? a. Set the goal, align values and goal, commit to goal, track progress toward the goal, assess impact of performance, maintain flexibility. b. Set the goal, develop commitment to the goal, reanalyze purpose and personal mission statement, revise the goal, achieve the goal. c. Set the goal, develop commitment to the goal, develop and effective action plan, track progress toward goal achievement, maintain flexibility. d. Set the goal, develop commitment to the goal, develop an effective action plan, follow action plan closely, close the feedback loop. e. None of the above.

C

Surface-level diversity: a- Is the most important determinant of individual job performance. b- Is one important determinant of job individual job performance. c- Is irrelevant to individual job performance in most jobs. d- Is never relevant to individual job performance.

C

Which of the following is NOT one of the five industry forces that determine an industry's overall attractiveness and potential for long-term profitability? a- character of the rivalry b- threat of substitute products c- existing complementary products d- bargaining power of suppliers e- bargaining power of buyers

C

Which of the following statements describe a DISADVANTAGE teams have over individuals in the decision-making process? a. Teams identify problems more slowly. b. Teams generate fewer alternative solutions to problems. c. Teams are more likely to make suboptimal decisions. d. Teams generate less commitment to following through on the decisions. e. All of the above

C

Which of the following statements reflects an advantage of using 360° performance evaluations? a- Normal evaluations focus solely on formal job requirements. 360° performance evaluations evaluate all aspects of an employee's job performance. b- 360° performance evaluations are less time-consuming and labor intensive than are standard performance evaluations. c- 360° performance evaluations help average out the potential inaccuracies contained in a single evaluation completed by a single rater. d- Normal evaluations are scored on a scale of 1 to 5. 360° performance evaluations use an A, B, C, D, F grading scale that is easier to understand. e- None of the above

C

Which of the following types of teams has the highest level of team autonomy? a- traditional work groups b- self-managing teams c- self-designing teams d- semi-autonomous teams e- All of the above

C

Cognitive ability tests are ____________ predictors of job performance; they are illegal to use as the sole basis of a hiring decision because they can create __________. a. Poor; psychological damage to job candidates b. Poor; a culture of nepotism c. Excellent; psychological damage to job candidates d. Excellent; adverse impact e. This a trick question because companies do not use cognitive ability tests in the hiring process.

C OR D

A key difference between affirmative action and diversity is that ____. a- affirmative action is mandated only for restaurants and service organizations b- affirmative action is legally mandated in all private companies c- diversity focuses on gender and ethnicity while affirmative action focuses on gender and age diversity d- focuses on core KSAs while affirmative action focuses on demographics e- All of the above

D

A manager that tries to convince her employees to achieve outstanding levels of performance in an effort to accomplish organizational goals is engaged in which management function? a- Planning b- Organizing c- Controlling d- Leading e- Motivating

D

According to the textbook, "in study after study" when employees are asked, "What is the most important influence on your ethical behavior at work?", they say: ____________________ a- "My religious beliefs" b-"My upbringing" c-"My duty as a citizen" d-"My manager" e-None of the above

D

After a year as a manager, you will most likely: a- Focus on managing tasks b- Focus on problem solving. c- Focus on developing your formal authority. d- Focus on developing people. e- All of the above.

D

An effective goal has certain characteristics. An effective goal is said to be: a- Specific, meaningful, attainable, relevant, time-bound, and difficult. b- Specific, meaningful, appropriate, relevant, time-bound, and difficult. c- Specific, measurable, attractive, relevant, time-bound, and difficult. d- Specific, measurable, attainable, relevant, time-bound, and difficult. e- Specific, measureable, appropriate, relevant, time-bound, and difficult.

D

As a manager, you may find it necessary to institute radical changes in your organization. This is not always easy, because people often resist change. Which of the following is a reason that people resist organizational change? a- Employees can handle an average of one major change every 36 months—anymore than this and they perform very poorly. b- They dislike the possibility of their coworkers becoming more highly skilled, competitive, and prioritized for promotions. c- Mergers and acquisitions are simply too complex for low-level employees to understand. d- They think that their managers, and therefore the change, cannot be trusted. e- None of the above

D

Cohesive teams quickly achieve high levels of performance. Your textbook recommends which of the following methods for promoting team cohesiveness? a- Disperse team members so their work stations are not physically close together (this prevents them from goofing off too much). b- Use the "punchline method" to single out a team member and make jokes about them (this helps inject humor into the team). c- Make team meetings and activities optional (this lets you find out who is truly interested in teamwork). d- Create opportunities for the team to engage in non-work related activities together. e- All of the above are recommended in the textbook

D

Cohesive teams quickly achieve high levels of performance. Your textbook recommends which of the following methods for promoting team cohesiveness? a. Move the physical location of the team members' workspaces so that they are closer together. b. Make employees feel like they are a meaningful part of the organization. c. Make sure that all team members attend team meetings and activities. d. Create opportunities for the team to engage in non-work related activities together. e. All of the above are recommended in the textbook

D

Employment discrimination can occur both intentionally and unintentionally. Intentional employment discrimination is called ___________________ and unintentional employment discrimination is called ________________. a. gender discrimination; gender preference b. traditional discrimination; historical discrimination c. quota system; counting method d. disparate treatment; adverse impact e. None of the above

D

Evaluating employee performance is important. Performance evaluations help determine whether or not employees receive merit increases to their pay, how much those merit increases might be, and whether the employees are able compete for internal promotions. But performance evaluations tend to be problematic because managers often make errors when completing evaluations. Which of the following is an error that managers may make during the performance evaluation process? a- Some supervisors do not really know what their employees do and cannot, therefore, accurately rate their performance. b- Supervisors are sometimes distracted or preoccupied when rating performance, which makes the performance ratings inaccurate. c- Supervisors are sometimes too lenient when rating performance, which makes the performance ratings inaccurate. d- All of the above are errors that managers make. e- Managers do not make any of these mistakes. If they did, then they wouldn't be managers.

D

For decision making purposes, Dr. Shaffer argued that is important to a) understand the basic rules of probability and b) determine the base rate of a previous occurrence or possible outcome before making a decision. Why it is important to understand probability and base rates? a. Because we can estimate the future probability of an occurrence or outcomes from historical rates of the occurrence or outcome. b. Because an understanding probability and base rates is critical to overcoming the conjunction fallacy. c. Because without the base rate it is easily to misjudge decision outcomes. d. All of the above. e. None of the above.

D

Imagine that the president of WTAMU formed a committee of 9 campus police officers. The committee was charged with drafting a set of university policies related to S.B. 11 (aka, the "campus carry" law). The faculty members worked on the recommendations for 3 months, submitted their draft to the president, and then their committee work ended. This team is best described as a _______________. a- expert team b- solution-seeking team c- cross-functional team d- project team e- All of the above

D

In class I auction single dollar bills, one at a time. In virtually all cases, people pay more than $1 in exchange for a single dollar. In many case they pay more than $2 for a single dollar. Why might someone pay so much for a dollar bill? a- Because I autograph the dollar bill. b- Because they receive extra credit for buying the dollar bill. c- Because I am rating their job performance. d- Because their ego and pride is involved in the buying process. e- All of the above.

D

In class we watched a video about the "Marshmallow Challenge". When tasked with building the tallest structure possible out of spaghetti, tape, string, and a marshmallow on top, statistics suggested that _____________ perform well because ______________________. a. Business school students; they understand how to solve complex, novel problems. b. Business school students; they are trained to find the single, correct answer to a problem c. Kindergarten school students; they possess the fine motor skills to work with the string and tape d. Kindergarten school students; they build prototypes to discover what does and doesn't work. e. School teachers; they know how to take a project from start to finish.

D

In class you assembled cuddly animal puzzles. What lesson might we learn from the cuddly animal puzzles? a- Creating effective, comprehensible plans for our employees may take more time and effort than we think. b- Sometimes employees are unsuccessful because managers do not give them the resources that they need. c- Sometime employees are unsuccessful because managers set up unhealthy competition between them. d- All of the above e- None of the above

D

In class, Dr. Shaffer argued that personal failure be valuable to your life and your career. Why does Dr. Shaffer believe that personal failure can be valuable? a- Failure is a normal part of the process of learning new skills b- Our experiences with failure may help us enjoy our successes c- Failure teaches us confidence by reminding us that failure is not the end of world. d- All of the above

D

In class, Dr. Shaffer argues that managers must understand and practice self-discipline and self- management. According to Dr. Shaffer, why do managers need to practice these habits? a. Because some corporations give self-management tests before promotions. b. Because clients can tell if you are self-disciplined or not. c. Because self-management and self-discipline are proven to increase analytical skills. d. Because you cannot effectively manage people if you cannot manage yourself. e. All of the above.

D

Rational decision making is sometimes considered the ideal way to make decision. However, rational decision making is not common in the real world. Why not? a. Because we sometimes are overloaded with information related to the decision. b. Because our emotions sometimes cloud our judgment. c. Because the human brain has a surprisingly limited capacity to process multiple pieces of information simultaneously. d. All of the above. e. None of the above.

D

Teams are best used during all of the following circumstances EXCEPT when: a. tasks require interaction with others. b. tasks are complex. c. tasks need multiple perspectives. d. the task can be done by people independently.

D

Tests that measure a job applicant's honesty by measuring psychological traits, such as dependability and conscientiousness, are called: a. Work-sample tests. b. Overt integrity tests. c. Cognitive ability tests. d. Personality-based integrity tests. e. None of the above.

D

Tests that measure a job applicant's honesty by measuring psychological traits, such as dependability and conscientiousness, are called: a- Work-sample tests. b- Overt integrity tests. c- Cognitive ability tests. d- Personality-based integrity tests. e- None of the above.

D

The Amarillo Fire Department (AFD) just concluded testing and interviewing new job candidates. One of the job tests required applicants to squat 150 pounds at least 5 times. During the trial period 150 males and 60 females performed the test. 90 of the males passed the test, while only 30 of the females passed the test. Based on the data available to you, please indicate whether this test resulted in employment discrimination. a. Yes, because leg squats are not a fair test. b. Yes, because the available data suggest that the test resulted in adverse impact. c. No, because leg squats are good exercise. d. No, because the available data suggest that no adverse impact occurred.

D

The ___________ stage of team development is characterized by conflict and disagreement. a- forming b- norming c- transforming d- storming e- psuedoforming

D

The decision errors that we make are generally predictable. Why do we make decision errors? a. Because decisions are complex. b. Because the human brain can process relatively few pieces of information at one time. c. Because our emotions sometimes cloud our judgment. d. Because we either ignore or inaccurately judge probabilities. e. All of the above

D

The last step in the basic model of ethical decision making is to: a- Select an ethical leader. b- Determine probable outcomes. c- Make a decision. d- Act. e- Monitor the results

D

Which of the following is NOT a component of a creative work environment that encourages creativity and innovation? a- The assignment of challenging work b- The removal of organization impediments to innovation c- The granting of freedom and autonomy d- A competitive pay structure in which the most creative employees are paid more than the less creative employees

D

Which of the following is not an advantage of using work teams? a- increased employee satisfaction b- improved customer satisfaction c- improved decision making d- low initial turnover

D

Which of the following management theorists helped develop human relations management by studying conflict management and negotiation? a- Max Weber b- Frederick Taylor c- Lillian Gilbreth d- Mary Parker Follet e- None of the above

D

Which of the following statements about social loafing is TRUE? a. Social loafing only occurs in for-profit organizations. b. From a legal standpoint, social loafing is a form of work harassment. c. Social loafing only occurs on a subconscious level and, therefore, cannot be avoided. d. Social loafing can be reduced if individual team members are held accountable for their individual contributions to the team. e. None of the above statements are true.

D

Which of the following statements describe an ADVANTAGE teams have over individuals in the decision-making process? a- Teams bring multiple perspectives to the decision-making process. b- Teams generate more alternative solutions to problems. c- Teams generate more commitment to following through on the decisions of the team. d- All of the above e- None of the above

D

A creative work environment requires which three types of encouragement? a-Interpersonal, task-oriented, physical. b- Work group, individual, psychological. c- Organizational, supervisory, work group. d- Interpersonal, supervisory, emotional. e- None of the above.

E

A creative work environment requires which three types of encouragement? a. Interpersonal, task-oriented, physical. b. Work group, individual, psychological. c. Interpersonal, supervisory, emotional. d. Organizational, supervisory, work group. e. None of the above.

E

A hostile work environment can be created when: a. A group of workers teases another employee because of the employee's sexual orientation. b. An employee tries to have unsolicited religious conversations with another employee. c. Two employees stand in the hallway and make offensive jokes about females. d. One employee insults another employee based on their political viewpoints. e. All of the above.

E

All of the following are among the potential pitfalls of planning EXCEPT: a. Planning can fail when planners attempt to plan for things they don't understand. b. Inappropriate assumptions can result in negative outcomes from plans. c. Planning reduces the emphasis on taking practical steps to solve problems. d. Overcommitment to a plan can impede necessary organizational change. e. All of the above are potential pitfalls of planning.

E

BeverageCo manufactures and sells a popular beer called "Liquid Courage." Six months ago, BeverageCo launched an aggressive marketing campaign in hopes of making Liquid Courage the best-selling beer on the market. Each Liquid Courage television commercial begins with a man sitting alone at a bar. The bar is filled with attractive women. The man tries to catch the attention of the women, but the women seem uninterested in the man. The man then orders a bottle of Liquid Courage. The women turn their attention toward the man and begin to crowd around him at the bar—they now seem to be competing for the man's attention. The commercial ends with the man looking into the camera and saying, "Liquid Courage works wonders." Each commercial reminds viewers to "drink responsibly". The reminder to drink responsibly is not required by law. In this example, BeverageCo is meeting its ____ responsibility to try and sell as much Liquid Courage as possible and its ____ responsibility to encourage viewers to consume alcohol in moderation. a- legal; discretionary b- discretionary; ethical c- economic; legal d- economic; fiscal e- economic; discretionary

E

General Motors and Chrysler received substantial loans and grants from the U.S. government to stay in business during the recession. This is an example of: a- tariff b- import standard c- quota d- export standard e- subsidy

E

General Motors and Chrysler received substantial loans and grants from the U.S. government to stay in business during the recession. This is an example of: a. Tariff b. Import standard c. Export standard d. Quota e. Subsidy

E

In class we watched Jesse Kingg rate the performance of Chief X. I also asked you to rate the performance of Chief X. What lesson might we learn from the video and exercise? a- Chief X was targeted for retaliation by Kingg and now he might sue the Navy. Therefore, we should always be aware of employment laws. b- Chief X presented a danger to the people around him and should be terminated. Therefore, we should always be willing to fire people when necessary. c- Jesse Kingg was biased against Chief X due to his religious beliefs. Therefore, we should always be objective and fair when completing performance evaluations. d- All of the above e- None of the above

E

Researchers have studied differences in job performance between males and females. This research suggests that: a- Men are better at making business decisions because women are more emotional than are men. b- Women are better at making business decisions due to their higher levels of "woman's intuition". c- Men perform their jobs better because they are less distracted by workplace drama. d- Women perform their jobs better because they are less distracted by competing for power and status. e- Men and women perform at least equally well in almost all jobs.

E

Surface-level diversity refers to differences between people that are immediately observable, are easy to measure, and _________. a- are the best possible way to group employees b- are useful for predicting job performances in almost all jobs c- are culturally specific d- are expensive to document e- None of the above

E

The basic control (or performance management) process: a- Begins with accurately measuring employee performance b- Compares the performance of front-line employees to the performance of company executives c- Determines how much employees should be paid and what form the payment should take (i.e., money, benefits, stock options, etc.) d- All of the above e- None of the above

E

Which of the following about whistleblowing is TRUE: A- Potential whistleblowers often fear that they will be punished. B- Whistleblowing refers to reporting others' ethics violations. C- Many federal and state laws protect the rights of whistleblowers. D- Whistleblowing is very difficult for most people to do. E- All of the above statements are true.

E

Which of the following is NOT a useful guideline for effective brainstorming? a. The more ideas, the better. b. All ideas are accepted, no matter how wild or crazy they might seem. c. Build on the ideas of others in order to come up with more ideas. d. Ideas should not be criticized, even if they are completely stupid and/or ridiculous. e. All of the above are useful guidelines for effective brainstorming.

E

Shape of team size

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